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Michael B
Customer Reviews for Polar Bear Gas & Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very helpful and a pleasant experience.
Darryl ZSystems where down and they where unable to do a check-in completely. No instruction was given as to where to park or what, if anything, was expected of me as a customer. I was told that I'd get an email comfirmation of check-in as soon as systems came back up.
Dwayne MHow can one improve on perfection? This is what I experience. Professionalism, understanding. These people are the real deal. I'll defend recommend th8sbplace to all my friends.
Raymond RPick up and drop off was smooth. Equipment was in good shape and ready for use. No Complaints, will definitely use this location again.
James CVery quick and professional.
Jason SSeamless pickup and drop off
Kathryn RYou lack customer parking space, can you create more?
Ron SService oriented staff make this location a great experience
JAMES PThe two movers we hired were excellent. Efficient, friendly, organized and respectful of our wishes and more. Couldn't have been better!
Sharlene RI thought the employees were doing a good job and I was just there a few minutes and then I was on my way
Alan LThey could use a bit more space. Combining a gas station, full car wash, self serve car wash and Uhaul together in their location is just a bit crowded. They manage it well though!
Michael BI rented a 10' truck for a few hours. Smooth & easy.
scott wDirections to the drop box in the app. Ended up asking the gas station attendant.
Alexander LParking was limited
Frederick BMy only issues is with the call center. I called to extend my rental and advised I was also needing to change to drop of location. I was told it would cost me around 100. A few days after I dropped it off, I got a call saying it was 400 to do that. Well, by that time it was done and I was out of state. So nothing I could do (the bend Oregon office offered to let me come get it and drive it back to redmond Oregon. Again days later and I'm in Oklahoma. Absolutely angry about this. I feel like you guys robbed me. Almost 1000 dollars for one dolly, a 20' truck and less then 50 total miles driven over 3 days. Ridiculous.
steven gThe trailer was 20+ years old but in great working shape. I've used this type trailer about 3-4 times.
Michael BExcellent customer service and experience. Staff was great!
Shawn CKeep up the good work.
steve mKeep up the good work.
steve mThis is the second time I've used this U-haul location, and once again, I was not disappointed. I had a very simple, short job, in this case, bringing a mattress home from the mattress store. I could've saved a few dollars by tying the mattress to the roof of the car, but using a trailer is so much easier, especially if the shop can get me back on the road quickly. Paperwork was done in 5 minutes then dropping it off took another 5, and this is very convenient to downtown. I was lucky that they still had an RT left on the lot; most of their fleet was already rented for V. Day.
William ZVery conveniently situated to the Home Depot, where I was picking up a gas grill. Very straightforward paperwork, as always, and they hooked the trailer up very quickly and easily. I was on my way in <10 minutes. Returning it was even easier; I'm good enough at the RT trailers that I was able to back in back into its slot, then told them so, and that was it.
William ZAll good
Steven PGreat staff. Super helpful & very convenient!
Teauna HI have rented several times from this location and they are always prompt and helpful. That said, your website is a mess. Can't login because it always says I've time out. When attempting to check in it won't take both sides of your drivers license because load one and the other deletes. This renders your check in process useless. No a fault of your excellent vendor.
Donald VCheck in trailer so I don’t have to call to make sure I’m released of liability.
Blake LI was told the side by side Atv would fit on the trailer. It was not wide enough nor was the ramp on it. I even told them what I was hauling and they said it would fit. A rental fee for something that they knew would not work.
ronald aThe drop off location went above and beyond. I was so tired and they were very helpful.
JANET SService was not as friendly and willing to help as much. I'm 77 and the kid said if i was going to attach the trailer ? So service was lacking!!
ROBERTA LMore available trucks
Rhonda GDropped off van.... neither the attendants would help me in what to do and said i would be charged for another day when i was told i had till 8 pm to bring it back... terrible service asked to talk to an adult they both just walked off
Zach FAll I can say was everything was excellent and thank you again!!
Pasty CThe owner and company who run this U-Haul are always extremely friendly and do an excellent job. I will always use them when I can.
Eric GMake sure the tires have air.
Janet MThis location is very fast and efficient checking in and out. Nothing could be improved in my opinion
BILL EMerci
charles cBe up front about all the hidden fees. Even after confirming with Teresa the total ALL INCLUSIVE COSTS 3 times i was hit with a $10 licence recovery fee at pick up. I have challenged this unexpected fee and am waitng for a reversal. Teresa was fantastic trying to make up from a booking error. The actual staff and the new 10 ft box truck were great.
Gretchen BThe two guys that we met were well mannered and friendly. They were professional and I would go there if I needed any vehicle. I will be renting from them again. We also got 2 men that were wonderful! They repacked our storage pod and got us all moved. Our first moving folks didn't have a clue about how to pack. Your laborers went above and beyond to help us. They were trustworthy and knowledgeable. Merci.
Sherry RI'm sorry that I didn't get the name of the man who helped me at pick up and drop off. He was incredibly helpful, and went well above what I had expected to help me! I'm very appreciative of the kindness I received from him. Big kudos and thank you so much!!!
Emily VDid not explain return time at all
Patrick PSuper Friendly, fast service! Thank you Polar Bear Guy :)
Casey KI have rented from U-Haul in many location many time and these folks are by far the best. Prompt professional service and almost no wait time. I would defiantly recommend this location to anyone who needs any U-Haul rental equipment.
Jeffry RThe person that checked in the trailer was rude. I was very surprised. He made me feel that it was an inconvenience for him to assist me.
Jillie DThe truck man was quite dirty. I was just hauling garbage so it didn't make any difference to me. I swept it out when I got done and it was fine. The gentleman at the U haul office was very helpful and efficient
Charles GDrop off confusing and wa overcharged for charges I did not approve
Kim FThere were a lot of people, which made it hard for me to get my trailer to where it needed to be. The employee saw this and offered help. They were also polite and quick, despite having a lot of other things going on
Zachary ECustomer service was excellent, couldn't ask for better.
Wade MEverything went smoothly. Thode boys are doing a great job.
Charles GGas tank was not full when I picked it up and I had to estimate how much gas to fill it up Employee helped but what purchased wasn't enough and had to pay extra for gas. The employees were very slow in filling out paperwork and I didn't have a chance to read agreement before I took truck and terms were not explained to me.
Jeanine MWhile filling out my information online before picking the truck one of the questions asked for someone else name and phone number. That question was optional. I didn't feel the need to answer it as I am an adult with any identification you would need. Multiple credit cards, insurance cards. When I went to pick up the truck, the guy checking me out ask for another person's contact information. I told him I already declined to answer that OPTIONAL question on line. He raised his voice and said, well it's not optional with me. If I didn't NEED the truck that day I would have walked out. In the future I'll decide if I will ever walk back in.
Philip WWas disappointed that we couldn't pick it up when we had a mobile 24/7 reservation and didn't find out until we arrived at the scheduled pick up time. Put us behind schedule. Other than that, friendly and responsive staff.
Stacey GDidn't seem to have an "office" type location. more like a gas station. Seemed strange, but the gentleman helped me right away.
Marc l