Very friendly accommodating called me back great texting and emailing. Very easy to work with.
robert t
Customer Reviews for Pony Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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John Hardy is the best helper to arrange all the requests and equipment.
cheng tThe location was great--it was the app that frustrated me. I couldn't figure out how to return and had to just go to the website URL instead.
Jason Sthe original truck i ordered was not available at the location and time I needed it. the app and website was not working, so i couldn't pick up the truck. i had to go to a different location 5 miles out of my way to get a bigger truck that i didn't need, which caused delays and higher fuel costs because of the location and the huge truck. I was tlod i was going to get a discount but I haven't seen it yet. made for a very stressful morning.
Barbara BMobil system didn’t work
GREGORY GEverything was excellent 👌🏽
David HThe online vehicle return app was awful due to the failure of the geolocation piece. What should have taken minutes took more than 20. Please fix that.
Curt RFriendly, kind, very pleasant experience
LINDA CFIX THE APP....to many steps to return.
ANTHONY DVery friendly & helpful. .
Judy BOne of the best experiences in renting from uhaul! John is fantastic!
Carlos RCustomer friendly and great service always . Ty
Rosemary JPony Express has always offered us the best rental experience - ease of use, friendliness, cleanliness and accessibility. Top-notch customer service.
craig sExcellent Customer Service & very helpful on how to drop off overnight Thank you E. Espinoza
Eliazar EVery friendly personnel. No problems whatsoever.
DON BI will never use this location or recommend it. It was complicated and stressful to try and pick up my U-Haul thru the mobile process while the store was closed and the equipment I rented was not in the truck as it was supposed to be. I had to waste more time on my moving day to drive to a separate U-Haul location and pick up my equipment. AWFUL!!!
Laura UWould be useful to be able to pay with alternative credit card under my partners name
Robert KI arrived an hour past closing time and the closing person come out tracked me down in the parking lot to help me. PONY EXPRESS will have my business going forward. I will need to rent an upcoming UHaul truck next month for my elderly father and will go to PONY EXPRESS to get it. They are the perfect location, low priced Union 76 gas station with semi/truck lanes is a stones throw and well run Public Storage is across the main road. Anyone in this area need an all-in-one hub for shipping, mail services, UHaul and storage, look no further, PONY EXPRESS is it.
Edward REverything was just perfect! The team at Pony Express was super friendly. This process could not have been any smoother.
Jasmin PVery helpful and always a pleasure to deal with. Great customer service and was able to help in short amount of time.
JOSEPH DNo comment.
Zita VThe back of the truck was not swept out from the previous person but I did make sure to do it since it is a requirement. There wasn't much in there but a few small trash items and some debris
Kathleen MFriendly and caring people; easy to use App. Good job!
Dongchul HJohn is THE best. He makes every rental experience a pleasure. Super efficient, friendly, trucks and vans are very clean.
paula hSuch a great experience and convenient, easy five stars
henry LVery good service , Truck was all set for pick and well informed on all criteria.Can recommend this U Haul service and location. 5 stars
henry LThe owner is so friendly, kind, helpful, and maintains his trucks. I've always had an excellent experience at this location and will continue to rent from this location for those exact reasons. Keep up the great work!
Amy RThe instructions on returning the padlock are confusing
Mario BThe man who assisted me was very anxious about the time I came to pick up and drop off the rental. I reserved it for 10:30 AM and at 11:00 AM he called me 3 times (I wasn't near the phone) to see if I was coming to pick it up, even though I had already given a card to hold the reservation. I reserved the van for two days, and I was supposed to drop it off by 11:55 AM on Saturday. I was driving back at 10:00 AM, and again, he is calling me while I am driving, to check if/when I am bringing back the rental, even though I am two hours early. Not late AT ALL. I was really annoyed. I was in the middle of moving, I was already very stressed and anxious, I didn't need the U-Haul place adding additional stress and anxiety. Especially when I did absolutely nothing to warrant his micro-managing of the situation. NOPE!
Jennifer KNothing I can think of, everything was perfect!
Deborah GThe owner was pleasant, efficient and helpfull
George INothing, everything was great, from the pickup (John is a very friendly person and very helpful) no upsell on anything. Enjoyed the experience. Definitely will return and refer the place to friends and family.
Alfredo GEverything and everyone was awesome!
Renee EIt was a wonderful experience
fernando lYour service agent was exceptional!!
sophia asecond time dropping off one way uhaul rental here. It's super easy and will definitely come back for any future needs. The owner is super responsive and helpful.
Sandi WMerci.
Ken SKen was awesome to work with and willing to explain the details of the contract!
David TEverything is good, 100 % I recommend
ALBERT cNot worth the money
Michelle DA+ location high recommendation
ALBERT cMake sure the windshield is clean. And check the shift knob. (Sticking trying to shift). Customer service and convenience are top notch.
Ryan GThis location has been so great with always being courteous, prompt and keeping their trucks and vans clean. I love that the gas tank has been full when we rented even though it's a small detail. I will be using this location from now on.
Jungwoo Cvery happy. excellent service
Mike WNothing everything was perfect
Stephanie BTruck was in great shape. Only complaint was it smelled a lot like smoke in the cab : ( Nothing helped to defuse cigarette smell, very annoying, gross & unhealthy.
Alfredo EThey guy behind the mask was the coolest guy ever. Professional, friendly and funny.
christopher wPros -This is convenient and there is a gas station next door (expensive) for refueling. Prices are decent and you can rent without too much prior notice. Cons -They use the uhaul App and if it doesn't work on your phone for some reason, you are out of luck. The store does not keep the posted hours, so you cannot get help if they are closed early.
Barbara WThe online mobile check-in process is horrible. It took 45 minutes to get thru to get the vehicle and I still had to call someone to get the code to unlock the lock just to get in the vehicle.
Sean SAlways go above and beyond to meet my neds
leslie bI appreciate all of the help and making the rental process smooth.
Andrew YWas great
Jordan BWas easy and quick
Jordan BEasy process
Paulette FMy reservation was supposed to come With an appliance dolly and blankets which I paid for but didn't. I had to drive 20 min out of my way to another location to get them. It delayed my move and was not happy.
Arash YRepeat customer and will be back I’m sure….thank you
Vincent TVery helpful and courteous. Great service.
Brent K