Évaluations des clients Pony Express

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Pony Express

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Brenda P. le

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Perhaps have a sign that notifies customers where the u-haul business is transacted. If the desk is closed there should be something saying it is closed. We were there to deliver a truck that was due back on Sunday and no one was available to receive the keys, no drop box and no one knew where the woman handling the desk after hours could be found.

Vicky D. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Kyndra B. le

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Aaron was a great sales rep, but the overall experience with uhaul guaranteeing you $50, is a joke! I got there the truck I reserved was not available and ended up paying more for my whole move because of the inconvenience of waiting and paying my movers extra to wait

Philip J. le

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Le client n'a pas laissé de commentaire.

santos D. le

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Todo bien nada quepuedan aser no nesecitan nada de aser

Willie B. le

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The staff was unprofessional uninformed didn't care about any customer service should not be on the end of receiving rental equipment they are clueless I spent over an hour trying to do a drop off end up having to work with staff member over the phone to figure it out this was ridiculous never again

Victor F. le

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Friendly and very accessible personnel

Brittany C. le

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Le client n'a pas laissé de commentaire.

Monique B. le

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Put up signs that says Uhaul

Terrence B. le

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N/A

Edward W. le

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Le client n'a pas laissé de commentaire.

Becky J. le

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Was told for us to put our trailer over there with the rest of them. Asked if someone would assist and was told no. I'm glad I had my husband to help otherwise I'd have to unhook the trailer alone.

Sandra E. le

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They made me take the trailer off the van and i'm very fragile they didn't ask to see if I had health problems(fyi)I have heart problems, and they didn't have my deposit ready I had to come another day to collect my deposit so no I was not happy

Jessica C. le

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This location was slightly better than the pick up location as it was an actual functioning business. However, the store clerk said he was also having internet problems and again, I was told I would need to unload my car from the dolly by myself because he did not have the time to help me with any of the equipment. Although I am obviously capable of such task, I feel that it was just poor customer service coming from men at both locations to expect a woman to load and unload a vehicle from a car dolly without any assistance.

James W. le

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I reserved a appliance dolly and 4 dozen pads. When I arrived there was no dolly and they only had 3 dozen pads but charged me for 4 dozen. And the pads weren't folded neatly.

Chuck C. le

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Spent two hours on phone trying to rebook the trailer and truck after we had confirmation that they were there.

james david J. le

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Le client n'a pas laissé de commentaire.

tomes T. le

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Le client n'a pas laissé de commentaire.

le

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Great service. Highly recommend.

joseph M. le

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Truck was swept out, but stank real bad. Biggest problem was that the cargo area was infested with roaches and I have pictures to back it up. Luckily I got the truck on Wednesday evening where I could put some bug bombs to treat it overnight. there was only one truck there , so I did not have the option to call and try to get another. everything else was ok on the truck. when I did mention the roaches to the manager when I dropped it off, he said that he did not have any control on that. When I opened the cargo doors at my house to see how I might plan to load the truck, was when I found the roaches running around inside. VERY DISAPPOINTED would be putting it lightly on how I felt when seeing all the roaches as we sure did not need that problem at my new house. contact me via my information when I rented the truck if you need more info.

rokaria E. le

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None i can think of at the moment!! I had a geeat experience. Thank you u-haul

Daniel G. le

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Le client n'a pas laissé de commentaire.

Paul V. le

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Ordered 2 dozen blankets when I ordered the truck but there were none there.

Joyce G. le

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Allow for a 24 hour rental on local moving

Troy M. le

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Le client n'a pas laissé de commentaire.

Donese S. le

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Le client n'a pas laissé de commentaire.

Brandon S. le

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The employee dint know how to return the equipment and ask me if I knew how to do it for her.

Clifford L. le

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Le client n'a pas laissé de commentaire.