Customer Reviews for Porters Fuel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Porters Fuel

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Rois C.
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Customer did not leave a comment.

Natalie M.
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Customer did not leave a comment.

Alison B.
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Customer did not leave a comment.

Dave G.
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Your fuel program is most unsatisfactory. I was given a truck with 1/4 tank of gas. It was unclear how much I would be charged if I brought it back with less fuel. I returned the truck with 5/8 tank, but was not compensated for the difference.. It should be pick it up full, and return it full.. Most unsatisfactory indeed.

Allen R.
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Staff first was not sure of our arrival. When I asked to see if there was a paper receipt for my records, the young woman working inside the store was not sure if it was possible. Then I remembered that we are in Oregon and everyone works a little slower here.

Steve S.
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I assist people in moving. I have in the past relied upon UHaul for convenience. Almost every time I use UHaul or my customers use UHaul we have nothing but issues. From availability, location pick up to billing. This time through when UHaul double billed me for less than 9 hours of use I am officially cured and will never use UHaul again. In the past UHaul has attempted to send me 50 miles for a truck and have had me drop 30 miles from the city destination I was to arrive at. And charges me for those miles. I am done with UHaul.

Gary B.
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Online check-in was not easy, took several tries to work, same at this location. Should be alot simpler...

Javier J L.
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Customer did not leave a comment.

John B.
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The agents were great. Walked me through the online process..

Frank D.
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Ask a question? Want info? Every answer begins with, "Well, we're only an agent . ." Mention the word U-Haul to the 2 bimbos at the counter and their faces turn to shear terror. Even the manager is incompetent. Why be a U-Haul agent if you hate and fear it so much?? Absolutely clueless! Very poor representatives of U-Haul at this location. Believe me, this review is the tamed-down version! The ONLY friendly person was the one who got passed off to check in the truck.

Jacob V.
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Customer did not leave a comment.

margaret P.
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Customer did not leave a comment.

Craig L.
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Better signal strength. I had to redo both the checkout and checkin because the website lost contact on the final step.

Edmund K.
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Nice, professional service

Tonya M.
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They were very helpful and eager to help out in any way possible.

MELODY G.
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Customer did not leave a comment.

Stanley C.
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Joshua G.
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Duane W.
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Make sure that windows and mirrors are clean before truck is picked up

Jane S.
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My calls to arrange/get info regarding the rental were all handled professionally and courteously. Info was accurate. Pick up did not take long as I had filled the paperwork online. Truck was very clean, easy to drive, in good driving condition when it was picked up.

Andrew M.
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Really liked this U-Haul location. They were friendly, patient, and open early. Also, there was a billing issue, and they cleared it up immediately, responding to my email within an hour. I felt good about the whole thing.

Stanley C.
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Excellent service, Clean, Professional, and crisp with their check in of the truck. Way way better than the Everett facility.

Barry H.
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super people to work with!

David R.
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Customer did not leave a comment.

Torrey S.
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Have equipment you promised

Floyd H.
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Customer did not leave a comment.

Tonya M.
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I dropped the truck off with a car dolly attached no one came out to help me and couldn't give me my receipt or anything there. It's a mini Mart I gave the key to the cashier and she said I'd get an email.

Dale H.
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Customer did not leave a comment.

SANDRA M.
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Attendants work at a gas station and only one was familiar with the process regarding rentals, she had to call uhaul to ask a question and the wait time was incredibly long. It took start to finish almost two hours just to rent the truck and ithe was rserved online. WOW WHAT A WASTE OF TIME.

jose J.
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Customer did not leave a comment.

David C.
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Open air site, otherwise attended by fuel station attendant who further explained future access protocol by explaining how almost all transactions are now being handled via Internet. Much appreciated. Thank you!

Minerva M.
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Customer did not leave a comment.

Marla R.
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It took much longer than expected to do the return because of an issue with their computer. It didn't appear to be the attendant's fault and she was very apologetic.

Ignacio M.
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Moving is stressful enough. Your team members made the process of renting and returning the u- haul stress free. Thank you Julian & Charleen Martinez

Larry C.
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Customer did not leave a comment.

Kim M.
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Make sure you arent sending out a truck that leaks. I am a frequent Uhaul user and this is twice now my stuff has gotten soaked and they dont give a dam either.

chris B.
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Customer did not leave a comment.

LISA C.
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The location where we picked up the truck did not say ARS anywhere and we were waiting outside and no one showed up so we clicked the address on the mobile app and it took us to a different town (Lafayette) so then we ended up going to the first location which was a gas station but no one told us when we reserved the truck that the gas station is partnered up with uhaul. It was a very confusing and stressful day!!!

Lonny W.
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Customer did not leave a comment.

Janet A.
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The office where I checked out the keys and signed paperwork doubled as storage for cases of canned beverages. It is a tiny space, no bigger than 10ft by 10ft. There is no counter or space where a customer can comfortably stand to read and sign the paperwork. Although a space heater was going, the door to the gas station parking lot was wide open for the whole transaction...awkward, cold, and smelled of car exhaust. I signed the forms on top of a case of soda. Given the circumstances, I did not take the time to read the paperwork thoroughly as I should have done. If I had, perhaps I might have seen that the price I was being charged was different than the price I was quoted on the phone and that there were additional fees tacked on that were never mentioned. When I returned guy the truck, I didn't want to hang out in the soda closet waiting to get my receipt so I agreed when the representative said she would email it. I was surprised and irritated to find out how much I was charged only once I received the emailed receipt when I got home. I had thought I was getting a truck for $29.99 plus mileage. There were a couple of unexpected fees tacked on, just a few dollars, plus $19 for 4 gallons of gas. I drove less than 10 miles and had the truck for less than 2 hours. How does that equal 4 gallons of gas? I'm usually a pretty easy going and easy to satisfy customer, but I am feeling swindled right now. On the plus side, the staff person who helped me was friendly, quick, and professional, especially given the awkward "office" in which she was trying to do her job.

Cheri H.
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The act of moving one's belongings from one location to another is stressful enough. Dropping the vehicle off should NOT be. When I chose the dropoff location, I had no idea that it was unmanned. The instructions posted on the fence are for customers who know it is unmanned and have completed the process online before dropping off the vehicle. I was not prepared to access the internet when I got there, and every customer service representative I talked to (four) were sympathetic and tried to help, but could not. Nowhere did the signage say I could take the keys into the business located near the drop-off location, nor did any of the service representatives that I talked to. Stating whether a location is manned or not and giving written instructions of the dropoff procedure with the rental agreement would have made this moving experience one to brag about. As it stands six weeks later I am still angry

Westly W.
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This was the best experience I have ever in countered with Uhaul in the past. The lady that helped me was well informative and on top of helping me with a smooth transaction. The place has excellent customer service. If all Uhaul places showed this kind of service it would be great!

Steven G.
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Truck was dirty inside with cookie crumbs all over the dash and in the cup holders as well as a soda cup lid on the floor. Other than that the truck was in good shape and ran well. The staff was very nice and helpful!

Patrick G.
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VERY NICE LADY THAT HELPED ME. She knew what she was doing.

Mikalie F.
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Customer did not leave a comment.

Shannon B.
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Easy return

Chris B.
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Very poor customer service. Did not check in after return. Terrible unprofessional, untrained.

Eric W.
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Customer did not leave a comment.

SCOTT L.
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Customer did not leave a comment.

Bryce B.
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Customer did not leave a comment.

CARL M.
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Neither one of the young women that helped me at pickup had a clue at what they were doing. They said for drop off at a certain location I would be added extra miles. At drop off I was charged extra. Someone needs to train your rental staff at this location

Kristina A.
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My truck wasn't ready had to wait another day plus was charged additional 117.00 cause of your screw up. Have made multiple calls with no resoultion. Will never use them again nor will I tell anyone to use them. Great in the past but this experience made my exciting move horrible.

Kathleen O.
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I will NEVER reccomend UHaul to anyone. Your entire operation is bait and switch! Disgusting! Rent a SMALL truck IN TOWN for 2 days and it ended up nearly $110?!? That is RIDICULOUS. Your adverts scream $19.95, then you start adding all the hidden fees. Uhaul should be indicted under RICOH. Its absolutely appalling!

RoseAnn U.
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I was having problems checking my rental in and she was over and above helpful.

Jeffrey F.
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Customer did not leave a comment.

JERRY H.
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more instruction needs to be given to customers -- I arrived to return the truck, and was told that I was supposed to have checked in the truck online. I had no idea of this, as I initiated the rental at another uhaul franchise, over the counter with a live person. the employees at the gas station said this was a pretty regular occurance, and that no one seemed to know what was going on. they did their best to be pleasant and accommodating, but the deck is stacked against them if no one knows how things are supposed to work. also, the truck cab was not cleaned before I picked up the truck, and no one did a damage walk-around with me either before or after my using the truck.

HERSHEL L.
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There were some seedy characters hanging around the location.

dean H.
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Make sure the renters know where to go to pick up the U- haul. I drove all over town trying to find it.

Cade C.
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Customer did not leave a comment.

Rosa and Eric B.
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I called customer service 3 times to confirm the pick up time. The first time, the lady was rude. The second and third time, I was told all would be find. I never rec'd a call like it says I would online and the place was closed when we got there. Causing us to be an hour late in our move!

Joseph S.
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Truck exterior dirty and windows filthy -- had to clean them my self just to see. Clerks in store were as helpful as they could have been, but did not have training as to how to check in and produce documentation for the renter. I literally left with no paperwork showing anything and hoping all would be well at the drop off location. Very frustrating and unprofessional!

E. Jayne R.
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Too hard for me, an aging baby boomer to turn it in with no real person to take it. Next time I will return to a site with people. Just me. It

Bonnie C.
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Customer did not leave a comment.

MATTHEW O.
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When I tried to return my truck,they helped me how to do the processing. And so I could finish all my long trip without any problems ! Everything was a Great Experience to me ! Thanks A Lot,U Haul !

MICHAEL R.
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The people were nice, but they did not know about the rental, Uhaul should improve its interface with these remote locations.

MIKE F.
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Customer did not leave a comment.

Richard L.
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Customer did not leave a comment.

Scott V.
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Customer did not leave a comment.

miguel M.
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Customer did not leave a comment.

Daniel H.
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Designate a parking place for the returning truck to park. Let the customer know if there's no one there to meet them when returning the truck.

Lori S.
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Customer did not leave a comment.

Marcel D.
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You guys charged my credit card 2x. Why would you do that? Now I have to go research the error and it is wasting a lot of my time.

No reviews have been submitted for this location.

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