This location didn't have a Live Uhaul Rep - Cashier had to Call and Pass me the Phone First time using 24/7 on my phone:- Had multiple issue's I didn't get a call prior to pickup - Dispatch didn't schedule my vehicle so 24/7 process didn't work - Uhaul Rep checked in manually and said the Tank was full - When I got to the Truck it only had a half Tank - the 24/7 Link kept getting an error message when I tried to upload the photo - I was told that if I had issues - there would be a chat Icon and I could get help - Didn't see this on the Uhaul Ap on my Phone The pickup Rep and Customer Service Rep were aware of my issue and made notes on Reservation #Paul H.
Customer Reviews for Portola Food & Gas
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Livermore, CA 94551
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 1h30 pm
- Sam : 8h am à 11h am
- Dim : fermé
Heures d'ouverture spéciales
- 10/20/2021 - 12/31/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck was dirty, which I can deal with. The representative at the location worked with me the best she could. My issue is with corporate. The website let me reserve and pay for equipment (appliance dolly, moving blankets) that is not offered at this location. I wasted 90 minutes of my day tracking down other equipment in order to complete my move. Left a very bad taste in my mouth when it came to the company. Either fix the website to not let people reserve and pay for equipment that is not offered at that location, or provide the location with the proper equipment to meet the reservations made.William C.
They charged me for a day that they shouldn't have because they were closed on the return day and said nothing about a drop box when I returned the truck. Plus the drop box was located on the side of a blue rhino propane tank container. I wonder how Blue Rhino would feel about that! They staff was very rude and would not listen when I tried to explain the situation.PHILIP H.
This place does not have actual U-Haul customer support. Pick-up was a breeze; however, the return was a nightmare since it was "after hour." You can only use the website, and in my case, it did not recognize my location and did not let me complete the return. I had to wait on hold for more than 30 mins before I can connect with a representative to help me return the car.THIEN N.
Small and not your typical uhaul location but gas station staff was super courteous. Plus the online booking was quick and the customer service representative was super cool. Good experience overallWaqas H.
Make sure beer truck does not block your exit.Tom D.
Le client n'a pas laissé de commentaire.nancy H.
Le client n'a pas laissé de commentaire.AMRIT S.
Le client n'a pas laissé de commentaire.JAMES S.
The representative that took care of my rental was slow, and after we started the process - she continued to leave the area to serve other customers that came in after for at least 4 different times. If it weren't that I was really in need of the truck, I would have gone to another organization to rent my moving truck.David L.
I did not understand my total daily rental cost for example blankets are 5,00 $ per day not 5,00 $ for the entire rental contract of 3 days. The self return was convenient but I had no idea what to do with the keys and almost took them home out of concern for the trucks security. Also, there really needs to be more lighting in the drop off/pick up location (right hand side of building is pitch black). Lastly, the women who helped me did an outstanding job at helping myself and the Christmas mail custmers. She was very professional and answered my questions easily. Wish I knew her name but it was the best U-Haul experience to date. I had been at the by 1 street location and it was poor at best. Employee was constantly complaining about the company and the customer's and was overwhelmed by how much there was to do...it did look like he could use another closer employee at night.Michael E.
Le client n'a pas laissé de commentaire.MATHEW H.
Le client n'a pas laissé de commentaire.Jacob M.
Check out process is easy.Cory J.
Le client n'a pas laissé de commentaire.GORDON S.
Le client n'a pas laissé de commentaire.David B.
Nothing everything was great!Deanne G.
The dolly I requested was not available, despite the location requesting a dolly from corporate for the past couple months. I recommened that U Haul corporate supply their locations with sufficient equipment, in order to meet their customers needs. Merci.Shannon F.
Le client n'a pas laissé de commentaire.ADOLFO S.
There was a guy working alone. He wasn't sure how to use the system to check in a rental. His coworker was called in and she immediately came down to help. The young man had exceptional customer service and was actually kind the whole time (to each customer). He helped unload my car and that's when we saw the tires weren't strapped at all. Anyway, had a great experience with that employee.Linai P.
Le client n'a pas laissé de commentaire.Adolfo S.