Customer Reviews for Portwest Commercial Truck Service LLC
(U-Haul Neighborhood Dealer)

112 évaluations

2555 Blue Mound Rd W   Haslet, TX 76052

(682) 324-2635

Heures d’ouverture

  • Mon-Fri: 9 am - 5 pm
  • Samedi et dimanche : fermé

Services dans cet établissement :

Pour nous contacter

(682) 324-2635

2555 Blue Mound Rd W
Haslet, TX 76052

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am - 5 pm
  • Samedi et dimanche : fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Once again, we arrived at the drop-off location to find no one in the office and all the doors locked. At least this time there was a phone number posted. We called, and the person on the phone simply told us to leave the trailer with the others. So, we parked the trailer next to the first one we saw. After we had unhitched and were getting ready to leave, another man came out and questioned why we left the trailer where we did. We explained that we were told over the phone to leave it by the other trailers, and this was the closest one to where we were parked.

Stephen N 
Évaluation :
5

Was nice that we could drop off anytime. It would be better if there was a sign about where to park or directions on how to get in after hours

ARIELLE O 
Évaluation :
1

Contact number in the haul paperwork did not work. The number posted on the gate to contact for drop-offs no one answered ( I left a message and no-one called me back). There was a code required to enter the gate, we got lucky and a truck driver let us into there drop off facility. If the trucker did not let us in, we would not have been able to drop off the trailer. This not a 24hr drop off facility as described in the app when I booked. I will not drop off at this location again.

PATRICK L 
Évaluation :
4

Rien

Patrick C 
Évaluation :
1

We called the number since we had issues with the app loading and the person who answered the phone, Alex, only told us "what does that have to do with me?" Would've been nice if he just said something like "Hey, I can't do much about the app sometimes you just have to wait."

Erik D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C 
Évaluation :
5

Great location to rent a moving truck from.

Owen S 
Évaluation :
3

When returning the car dolly no one seemed to know what they was doing. I was told that they don't unhook the car dolly and was given the run around.. if I was waiting for the people to call me back I would still be waiting since he never returned my call. The man in the office did go ahead and in hook my car. This had to be the worst experience I have had with U-Haul and if I had an option I would definitely NOT use either location again

ERNESTELLE W 
Évaluation :
3

Reserved an appliance dolly and a 5 x 9 trailer. On the scheduled pickup date, I arrived and was told the appliance dolly I reserved (apparently the last one) was given out earlier in the day and that I could go pick one up at Home Depot. Had to go out of my way to pick up another dolly which made me 20 minutes late to another appointment. No major issues with the trailer. Would not recommend this place.

Patrick M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DILLON M 
Évaluation :
3

Provide the equipment requested on the agreement

Eduardo G 
Évaluation :
1

Truck broke down in me twice. This location has crappy equipment

Andre S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandler G 
Évaluation :
5

The young men here were incredibly positive and helpful, in dealing with an unfortunate accident I had on their property. I am most appreciative of their kinds words and the above and beyond support!

RICKY D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary S 
Évaluation :
2

Gate access required being on hold for 30+ minutes with 800#. Rental was supposed to include appliance and furniture dolly, but neither was loaded in the rental. Had to go find these resources elsewhere

Erick G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Koteswara B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R 
Évaluation :
1

Couldn't access property because of gate. The sign on the gate listed to call someone, but that number was never answered. After eventually getting access to the property, the employee who let me in escalated for the owner (Aaron) to call me, but never received the call. The location of the keys for the truck was blocked by multiple storage containers so it took a long time to find. And when I returned the truck, once again Aaron was still not answering the phone to give access to the property.

David M 
Évaluation :
5

Nothing at this time.

Michael G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AHMAD N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murad L 
Évaluation :
5

Great customer service, very helpful. Answered any questions we had.

Vitali N 
Évaluation :
5

Very easy to rent. You can do everything from your phone fast. Also it is very nice that you can hire movers through their app. Very convenient.

Levi B 
Évaluation :
2

This Uhaul location had a poor check-in process for my rental. I had to call and message a phone line to get a gate code as the one provided did not work. There were instructions on getting the key but there were no check-in questions to verify vehicle condition and fuel level before I took possession of it.

Joshua H 
Évaluation :
5

Everything was good 👍 👍

Ronald D 
Évaluation :
5

If you have a number to call for U haul pick up , answer . Because we sat outside for 30 mins waiting, no one ever answered. Finally someone came out and we were able to enter . No one ever called us back or helped us enter .

Katherine B 
Évaluation :
2

They did not have the uhaul ready when arrived. The tow dolly was not attached. The gas tank was practically empty. They did not have an equipment dolly available for rent as requested in my reservation. Also, missing were the furniture covers - set of three. The representative had no explanation and did not seem to care.

Jessica F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris j 
Évaluation :
5

Very helpful. He was very personable

Keith G 
Évaluation :
3

The parking lot could use a little repair work. Overall the employee was helpful and informative.

Gary S 
Évaluation :
3

no one was there, the store supposedly closed at 5 p.m.

Matt S 
Évaluation :
3

Check for rental equipment. Moved 2 days later than planned bc we were not given the dolly. The app does not tell you what level the fuel was at when he picked up the truck we didn't know we needed to note that so three days later we couldn't remember.

Jeffrey H 
Évaluation :
4

All was good

Steven G 
Évaluation :
1

By far the most atrocious experience I have ever had with any company in my entire life.

Hamilton H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laura e 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy G 
Évaluation :
1

Horrible customer service! I'm letting everyone in the Fort Worth area know NOT to use this location. Alex needs to be fired!! This person had poor character and lacks integrity.

Theresa L 
Évaluation :
4

Had a hard time with hitch it was old and rusty had to get a different trailer

Carla G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela P 
Évaluation :
5

Thanks man

Jim T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H 
Évaluation :
3

The UHaul person was very knowledgeable and helpful.

Kenneth H 
Évaluation :
5

Easy delivery

BRIAN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S 
Évaluation :
5

Alex Was Great. I Turned The Vehicle In A Few Days Early. After Hours. Though They Were Closed, Alex Answered The Phone & Assisted Me Immediate With No Hesitation. Communication Was Amazing, Assistance Was Phenomenal & The Will To Help Me Get EveryThing Checked In & Turned In Was Awesome.

Deshae R 
Évaluation :
5

Alex was very friendly and helpful

Carlos H 
Évaluation :
5

Alex was knowledgeable and a pleasure to work with. Not only was he helpful and kind, but he also went out of his way to answer any questions and help me inspect the way the car was loaded unto the trailer, as it was my first time transporting a vehicle. Asked me multiple times to insure that i was as comfortable as possible for my 2 thousand mile journey. Je les recommande tout à fait!

Maksim B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY K 
Évaluation :
5

The curly haired man who accepted our return was so helpful and nice! He informed me I could leave and have a stress free day while he returned the truck. So happy with the amazing customer service!

Katherine B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mary M 
Évaluation :
2

Wasn't the best experience. Maybe an off day for the entire team that we rented from but it could have been better

Robert P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy D 
Évaluation :
1

Went to drop off trailer. Difficult to tell where to go to speak to someone. Pulled up to building that had "uhaul" on it and called the number that was on our paperwork and didn't work. Called a number on Google maps for the actual business and that didn't work either. Noticed yet a third number by the door and called that and no answer. Then I received a text from someone from the number by the door and had a conversation through text messaging. No face to face interaction whatsoever which seemed off. Also I'm not familiar with the drop off process but when I picked up my trailer from the uhaul in spanaway they hooked it up for me, I'm a disabled veteran with severe sciatic nerve issues, and the drop off location made myself and my girlfriend un hitch the trailer and move it to a corresponding spot where they chose. Lastly even though I got a receipt from the business things seemed suspicious with how everything was handled and my GF and I took pics of everything in case someone tried to say we didn't drop it off on time.

Jeffrey A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C 
Évaluation :
5

Alex was awesome!

Somphilith I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenisha S 
Évaluation :
5

On-site support was great. Easy location to get in and out of.

John F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C 
Évaluation :
5

All went well from arrival to dropoff.

Mike E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dhairya S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary C 
Évaluation :
2

Ramshackle business with wrecked/junk vehicles and confusing office arrangement.

Kevin H 
Évaluation :
2

this location was extremely hard to find and had to drive through multiple neighborhoods to find the place. google maps took me to a residential area blocks away from the drop off point. I would not recommend anyone using this drop off as way to hard to find and narrow roads and residential areas.

Kevin P 
Évaluation :
5

The manager (young white male with long-ish dark blonde hair) who helped us out was awesome- straightforward, prompt, nice and professional. No BS, no surprise charges or equipment issues. Easy to pick up and drop off.

Audie M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott C 
Évaluation :
3

This was a self-serve location. I had to unload my car from the auto trailer, park and disconnect the trailer from the truck.

Charles B 
Évaluation :
5

Location looked weird I can't lie but the service was great and the truck was clean and ran very well. Merci.

Richard K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edmond M 
Évaluation :
3

Wheels on the trailer were very rusty. Door worn out and hard to shut. Aren't these places required by U-haul to maintain them!

Randall C 
Évaluation :
5

I don't see anything that I would change. It was really easy on pickup and drop off excellent service!

Jerardo T 
Évaluation :
1

USB ports were broken. Cab was dirty. $1,09 per mile is ridiculous

Craig S 
Évaluation :
3

I was over charged. I took pictures of the fuel when I picked up the uhaul and I was told it was 3/8 fuel, however there was only 1/4. So I filled where I picked it up..and I was charged for that as well. As a US Army Combat Veteran I hoped to be treated fairly and with respect as I did upon picking up the truck and taking care to give it back in the same condition I got it in. I was told $125 would be my total no matter what however I was charged $154.00. Also, I returned and couldn't get in the gate which my car was parked inside so I couldn't drop off the uhaul (even though I reserved it for 8hrs I wasn't told I would be able to drop off the uhaul). I had to use gas going back home only to come back the next day which incurred mileage that I was not supposed to be charged for due to the situation I was put in with not being able to drop off the uhaul. D.S.Louis U.S. Army Combat Veteran OEF |OIF

Dwona L 
Évaluation :
5

Great experience overall.

Adriana C 
Évaluation :
3

Signs to office

HAROLD S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota H 
Évaluation :
5

Friendly service!

Andrew G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria S 
Évaluation :
1

Service from San Diego up to tx was a headache . will never use PODS again . the San Diego location almost shipped my box empty had to cancel and re write my contract . I was suppose to have from June 3-9 to fill it but was only givin 2 days and was told they can no longer bring it out for access because it's set to ship after i told them it doesn't ship until after June 9 . Once in TX they charged the wrong debit card , took 4 hrs of calling and being transferred to finally get it taken care of and able to pick up my POD .

Évaluation :
4

Le client n'a pas laissé de commentaire.

Cornelius P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Oscar L 
Évaluation :
5

Alex was extremely helpful and answered all our questions. The equipment was ready for us to pick up and was easy to haul and manage. We will be using this Uhaul location again when we need this service. Great Job!

Brenda S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M 
Non les évaluations ont été soumises pour cet établissement.
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