The manager (young white male with long-ish dark blonde hair) who helped us out was awesome- straightforward, prompt, nice and professional. No BS, no surprise charges or equipment issues. Easy to pick up and drop off.
Audie M.
Customer Reviews for Portwest Commercial Truck Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This was a self-serve location. I had to unload my car from the auto trailer, park and disconnect the trailer from the truck.
Charles B.Location looked weird I can't lie but the service was great and the truck was clean and ran very well. Merci.
Richard K.Wheels on the trailer were very rusty. Door worn out and hard to shut. Aren't these places required by U-haul to maintain them!
Randall C.I don't see anything that I would change. It was really easy on pickup and drop off excellent service!
Jerardo T.USB ports were broken. Cab was dirty. $1,09 per mile is ridiculous
Craig S.I was over charged. I took pictures of the fuel when I picked up the uhaul and I was told it was 3/8 fuel, however there was only 1/4. So I filled where I picked it up..and I was charged for that as well. As a US Army Combat Veteran I hoped to be treated fairly and with respect as I did upon picking up the truck and taking care to give it back in the same condition I got it in. I was told $125 would be my total no matter what however I was charged $154.00. Also, I returned and couldn't get in the gate which my car was parked inside so I couldn't drop off the uhaul (even though I reserved it for 8hrs I wasn't told I would be able to drop off the uhaul). I had to use gas going back home only to come back the next day which incurred mileage that I was not supposed to be charged for due to the situation I was put in with not being able to drop off the uhaul. D.S.Louis U.S. Army Combat Veteran OEF |OIF
Dwona L.Great experience overall.
Adriana C.Signs to office
HAROLD S.Friendly service!
Andrew G.Service from San Diego up to tx was a headache . will never use PODS again . the San Diego location almost shipped my box empty had to cancel and re write my contract . I was suppose to have from June 3-9 to fill it but was only givin 2 days and was told they can no longer bring it out for access because it's set to ship after i told them it doesn't ship until after June 9 . Once in TX they charged the wrong debit card , took 4 hrs of calling and being transferred to finally get it taken care of and able to pick up my POD .
Alex was extremely helpful and answered all our questions. The equipment was ready for us to pick up and was easy to haul and manage. We will be using this Uhaul location again when we need this service. Great Job!
Brenda S.The young guy I dealt with was a great guy , great communication skills , if I need another U-Haul to rent I will be back to this location.
Chad B.Ordered a appliance dolly and they didn't have one. Told me I could call other uhaul places to find one.
Michael E.Improved signage along the main road.
STEVEN D.The associate Alex made the experience great. Private uhaul locations are always impersonal. He made me want to do business there again.
Jerry G.Was told shop was open until 5pm, but when I arrived at 4:30, there was nobody there. However, customer service advised to drop trailer, take picture, and everything would be OK. I did, and it was.
Harold H.Alex made it fast and easy!!
Patrick H.