Le client n'a pas laissé de commentaire.
Kennith K
Customer Reviews for Postal Annex 20012 Sorrento Valley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The charged me for another $18 without any explanation.
Mohammadsobhan SExcellent customer service at Postal Annex. Jade helped me with mobile pickup of a U-Haul van I needed for moving.? She was very friendly and gave me a lot of information. Postal Annex is where I get my Amazon orders delivered. Their location is very accessible and convenient with lots of parking available . I would use Postal Annex regularly now.
Jordan VHorrible customer service
JOGENDER RThe owner of the postal annex who helped us was wonderful. U-haul tried to over charge me but she advocated for me and ensured I was happy.
Walter RFast transaction. Gave the keys to the person, she told me that they take care of the rest. Takes longer, understandable they are busy coz they are a shipping store also. But i didn't worry because i returned the truck same way what was given to me and no damages to truck.
Drew JEverything was perfect, Thank You!!!
ROY JI'm going to dispute a damage claim. I did not damage the cargo van and believe this is a fraudulent claim to make money. The cargo van was beat up when I received it and I didn't not get a walk through with the personnel nor did I get a walkthrough afterwards or a phone call. We'll make every attempt to dispute. The report states no information that I'm aware of or was consulted on.
Maurice CHorrible experience at this location. They have charged me extra for not folding the blankets and they have. Not mentioned me any extra charges too. This location is horrible.
Affan AThe two women who were running the shop were both wonderful!
Scott RFast check out and very friendly staff..
mitch avery easy and kind
WOON YVehicle has transmission issues and smelled like it was leaking gas.
Kristina PExcellent service à la clientèle
Don PProcess of checking in and out were smooth.
MANOLITO LHave more signage available in the large parking lot which is shared by the POStal Annex store. It wasn't clear where I needed to park the uHaul truck, and it turns out there's a parking lot in the back, but I had to come into the store to ask about it.
Fernando GPrices aren’t upfront and should be explained, drop off after hours is $20 but it’s actually “free mobile drop off”
amaani bMay be extend hours during the weekends. However drop-off after hours is pretty straight forward
Shabhana MThey made me park in the back with almost no parking available. I had to drive around and wait till a spot opened up. the employees acted as if they were inconvenienced by me returning my truck. I asked for a reciept and they said it would be emailed and as of today i am still waiting on the email reciept. No one ever looked at the vehicle as i told them all the equipment was in the rear of the truck. Just not a very professional approach and was not a great experience.
Dino SUpon returning do you haul, there is no key drop location. I spent 30 minutes looking all over circling the entire building. I then called U-Haul and they were no help. They told me to keep the key and do the return in the morning but I had already processed the return on my phone so now I'm left with the responsibility of a U-Haul key when I already processed a return and technically I'm no longer responsible. This is absolutely ridiculous.
Cory WAn absolute joy to do business here! Cleanest and most well maintained truck I've ever been in!!!!! Alexa and Jade are the Best!!!!!!
Roy JWhat a wonderful experience!!!! Thank You!!!
Roy JAlexa was great at reception. Everything eas done swiftly and efficiently. Best experience renting a U-haul! Je les recommande fortement.
Daniel MWe have rented hauls for over 30 years and this experience was hands down the best ! We felt like we were checking into a 5 star hotel and not just renting a u haul
Elizabeth HJade was amazing.
Jitendra KAmazing customer service. Enjoyable experience. Thank you Pam
PAMELA JStaff at the postal annex location were really kind. Both the man and the woman on staff for today 4/28 between 3pm-7pm.
Alexander PJade went out of her way to be helpful and get me on my way. Equipment was spotless. Truck ran great. Would use this location again in a New York minute.
Michael Hnothing - great service
JOHN WExcelente
Joseph GExcellent service
SHAHIN NThe service rep, Jade, was a dream to deal with. She gave great customer service and made the rental process easy. I would definitely recommend this business for any friends or family that ask.
Masako OExcellent service à la clientèle. They were really helpful which I really appreciated
SHANNON S