I did not get the van I requested. Or the Dolly. I received a small truck that stunk. The mileage was not what the lady at the Postal Annex had on record so she could not record my Mileage. She said she would only charge me for 10 miles and that did not happen. I was charged $73 dollars. I feel like I was screwed over. It was not a good experience at all.Angel G.
Customer Reviews for Postal Annex Cedar Hills
(U-Haul Neighborhood Dealer)
Pour nous contacter
Beaverton, OR 97005
(No 24/7 after hour rentals)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 8h30 am à 5h30 pm
- Mar - ven : 8h am à 5h 30 pm
- Sam : 10h am à 3h30 pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very friendly check in and check out!!Peter J.
The service I received from the U-Haul call center on reserving the cargo van was very poor. They gave me incorrect information about the reservation that they booked for me, 1. On 8/18 I called into the U-Haul call center to rent a cargo van for 2 days, starting at 8 am Saturday 8/20 and return at 8 am Monday 8/22. The call center booked a reservation, and told me that even though the location didn't open until 10 am Saturday I would be able to check out the van and get the keys at 8 am using the company's phone app. 2. On 8/19 a representative from the rental location called me and told me that it would be more convenient for them if I came in to check out the vehicle during their regular business hours on 8/19. I told them that I would do that if they agreed to allow me to return the van on Monday 8/21 and still charge me for only two days. The representative agreed to that arrangement. 3. After checking out the van I received a text notice requiring me to return the vehicle by 4:30 pm on Sunday 8/21. When I called the U-Haul customer service system to correct the situation, the representative was extremely rude to me, refused to acknowledge that U-Haul had unilaterally changed the terms of my rental from a two-day rental to a three-day rental, and insisted that I would have to pay for a 3-day rental if I returned the van on Monday. 4. To avoid the costs of a third rental day, I returned the van on Sunday afternoon and checked it in using the U-Haul phone app. After completing the check-in I discovered there was no drop box at that location where I could leave the key. I called in to the U-Haul customer service center. After a 26-minute wait on hold, I was able to speak with a very helpful representative. He agreed that the only option available to me was for me to personally return the key to the location when it opened on Monday morning. 5. What became obvious after this experience was that I never would have been able to check out the van on Saturday at the time that I wanted, and the call center was mistaken in telling me that I could check the car out on Saturday morning before the location opened. If I had arrived there at 8 am as planned, I would have to wait until the location opened at 10 am before I actually could have checked out the van and received the keys. 6. One positive note: The staff at the rental location (Friday check-out and Monday receiving the return key) were very courteous and helpful. All of the problems that I encountered were with the staff in the U-Haul corporate system.Kevin H.
Fast. Efficient. Friendly.Peter H.
Le client n'a pas laissé de commentaire.ERIC SCOTT L.
Le client n'a pas laissé de commentaire.Patrick H.
The gentleman at check in was very nice, quick and informative. It was a super smooth process. Merci.Monika P.
Was told by a u-haul representative that I'd be able to drop off my key after hours when I extended my rental by phone. When I arrived at my return time there was no Dropbox. I called the U-Haul customer service line again, and the employee stated the location did not have a Dropbox and that I would have to return my key the next day. I'm not sure why the employee who extended my reservation by phone did not seem to be aware there is no after hours drop off at the location.Nicholas K.
Le client n'a pas laissé de commentaire.James R.
The pick up of the truck went well. The dropping off did not. I parked and went into the store and she could not finish checking the truck back in because I had to connect to the reservation on my phone to confirm I was at the right location and it would not do it. I had to turn on my location finder to do so. Then I had to confirm miles and gas amount by taking a picture, I had taken one already but it would not let me use it so I had to go back out to the truck parked on the street and take another picture while on the app and upload it. I went back into the store and then it said I needed to take a picture of the cab and back of the truck to confirm retuned in clean condition so I had to go back out to the truck again. It would be very helpful if they would explain this to you when you picked up the truck in the first place so you would know what the process is to return the truck. I have never had to do this before when returning a truck. I will rent from U-Haul again but I do not think I will do it again from a place that in not an actual U-Haul location.Theresa Q.
The Postal Annex location is staffed with an excellent team of professional, knowledgeable, and friendly people. Thank you for being there.MARY M.
Le client n'a pas laissé de commentaire.Charmaine M.
Great employee at this location.Robert B.
Van smelled like farm animals.Mark H.
Le client n'a pas laissé de commentaire.Ronda P.
Theres no dropbox for the keys for after hours drop off so the hours are really short. I extended my rental period and I ended up having to come back then next day to drop the keys off. very inconvenient considering i dont own a car and had to take the bus and take time off of work.Lydia S.