Évaluations des clients Postal Annex Plus Oceanside

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Postal Annex Plus Oceanside

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Dennis P. le

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So far so good. Looking forward to my next truck rental.

kathleen H. le

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Le client n'a pas laissé de commentaire.

kathy A. le

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When returning rental equipment either make sure have a competent employee that knows how to process and/or update your computer system. It took 45 min which was way too long!!!!! Was a bad experience.

Peter B. le

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Le client n'a pas laissé de commentaire.

Erin M. le

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Le client n'a pas laissé de commentaire.

Juvenal A. le

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App to find where to drop off vehicle for example behind building of drop off location

Joe G. le

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Le client n'a pas laissé de commentaire.

Mike N. le

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Horrible service!! 4 staff members sitting inside and no one will help return truck. Make you use the slow website to check out. Took over 45 mins. Was charged for gas when truck came back with the same as it did when rented. Have images to prove. Total scam! Stay away!!!!

JOY P. le

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Le client n'a pas laissé de commentaire.

Edward R. le

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Le client n'a pas laissé de commentaire.

mina T. le

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Le client n'a pas laissé de commentaire.

Brandon B. le

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Le client n'a pas laissé de commentaire.

Randy P. le

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I was charged $35 for my initial purchase now 3 days later they charge me an additional $40 without notice or any reason why

Suresh M. le

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WE FOUND A LARGE DEAD LIZARD IN THE BLANKETS POUCH THAT WAS FIXED TO THE INSIDE WALL OF THE VAN. IT SMELLED FOUL, AND, AS A RESULT, WE COULD NOT USE THE BLANKETS. WE EXPECT THE REFUND FOR THE BLANKETS..

Carl R. le

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The whole 24/7 pickup and drop off was great, no standing in lines, no waiting and I didn’t need to interact with anyone. But For the Truck 24/7 rental U-Haul.com has a video for picking up your truck, there should be another video for checking in the truck. We deposited the keys into the lockbox then realized we needed to take pictures for check-in. Having both videos will help other customers picking up a truck using the 24/7 process.

Christopher Y. le

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Truck driver door was bent, so the road noise in my left ear was bad. Steering wheel has a lot of play, needs to be looked at. Headlights dim. Pretty dangerous. Postal Annex counter was awesome - I think Donna was her name. She deserves a raise.

Spencer S. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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Donna and Jessica are the best

MITCHELL W. le

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please improve/change the photograph of license access. I had to walk out in the parking lot to connect and then the person helping me had to take photos with her phone after I just took photos with my phone, why??? other than that a great experience. please address the above concern, you would have gotten a poor review if the woman helping me wasn't so nice (didn't get her name, but she was great )

Lisa Ann E. le

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Le client n'a pas laissé de commentaire.

Kenneth M. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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Donna and Jessica are the bomb!

Sue R. le

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Le client n'a pas laissé de commentaire.

JOE K. le

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Check in person was inattentive. Never spoke to me during check in. Was carrying on conversation with a man, seemed to be a personal issue. I followed her outside while she checked the truck, Again, no acknowledgement or conversation. Prior to checking the truck she stopped and talked to the man again. I finally said something to her, like what is going on. She stated wrongly that she had told me she was going to check the truck. Not true! I was the person who spoke first and then she told me not to raise my voice. She did say she was sorry, I was extremely frustrated by her attitude, I said "I am the customer". Maybe she was having a bad day, with the guy and the personal issue. That's it.

Gary S. le

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Can't think of anything.

Matthew H. le

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I would put additional instructions on the lock box where you get the key. I put the code in and pushed the button, but didn’t realize I had to turn the knob as well. I eventually got it though.

Douglas S. le

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Le client n'a pas laissé de commentaire.

Anthony B. le

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Le client n'a pas laissé de commentaire.

Christine L. le

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Le client n'a pas laissé de commentaire.

Devon W. le

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I returned my equipment on Saturday morning and was charged as if I returned 2 more days later on Monday. I think they do a poor job of record keeping in that instance. I wasn’t billed until Monday when I returned it it on Saturday. I feel they had too much going on dealing with the mail and the trucks and they were not focused on the customers enough.

Joy R. le

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Donna EXCELS in customer service!

Nicholas M. le

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Le client n'a pas laissé de commentaire.

Carlos F. le

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Improve on Tracking miles before and after someone drives off w/ the U-haul. If a customer dispute the miles on the billing, U-haul should be able to provide proper records to show actual miles used during the period rented. Joe the manager appears to lack the skills to handle customer complaints, his customer service skills are less desirable. I will not recommend anyone to rent U-hauls at Postal Annex facilities were they lack the proper personnel to properly manage the U-haul business side and the Postal Annex side...open to human errors w/ only 1 person running the business.

Sharon P. le

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Le client n'a pas laissé de commentaire.