The truck smelled like cigarettes
Trevor H
Customer Reviews for Postal Annex at El Norte
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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App is horrible. Glad we were able to go into location
Cindy MFirst off, the 24/7 share app says it takes a few minutes. App wasn't working so it took me a rep chat, and an hour to get access to the truck. Secondly, the truck was not cleaned whatsoever, crumbs and sand in the cab. Steering wheel was sticky and gross. The cargo are once I was able to get the door open after 20 minutes was filthy and sticky. The door was actually stuck shut with whatever was on the floor. It took 20 minutes and 2 guys to eventually get it unstuck. I will not be using that location ever again. It's obvious that they don't care about anything but the money. I'm very disappointed and highly annoyed. There will be google and yelp reviews to follow. Absolutely a disgrace!!!!!
DONALD LWindshield wipers are terrible and in the rain it was dangerous to drive. The windshield should be replaced as well. It's very old. It was not very clean inside. Not terrible but it should feel clean. My bill is way too high for $20 a day. I feel cheated out on it.
Crystal BVery easy to rent and return
Alan KThe truck was a mess! The charges were not explained at all, felt like it was a guess. The best part was that is was so close.
Joe HGood service, friendly staff.
Laura CLots of hiccups at this location. Couldn't utilize the 24/7 check in option which set our move back. Then, we were left with less than 1/4 tank of gas; this was NOT what we were told, so we had to get gas. Another unexpected/expensive set back. Basically everything about this was terrible. We don't have another choice other than U-Haul for moving so this sucks.
Hector RBooking a truck using mobile website is slow. Too many upsells. I would prefer making the reservation then upselling
Rushad DGreat customer service! Thank you
LARRY WI was overcharged for the rental and charged a cleaning fee without knowledge. The same truck was literally 50 % cheaper at a facility down the street.
Aaryn HI signed up online the night before to expedite the pickup process. Instead, as a result of: 1) Slow software, 2) Poorly functioning photo-capture of drivers license, 3) Non-functional printer, the pickup process was painfully slow & inefficient. The CDW charge fraudulently added.
Jeff PThe truck was not clean and a lot of ants inside and I wasn’t comfortable to drive
Mohammad RI feel after paying Uhaul over $200 for using the truck for 6 hours and refilling the gas it should have been clean! Checking it in after hours plus after moving was awful as well. I am so confused why I paid more than $200? I do not think I will ever choose Uhaul, again.
Mindy SThe guy who helped me (i don’t remember his name) was great.
Richard MAnt infestation in the cab.
Eric SThe vehicle was fine on the outside. But inside the driver and passenger door, there was a ant infestation in between the door hinges. Making the experience very uncomfortable. Also, there was no fuel in the tank of the vehicle. Therefore, it led to fuel the vehicle more than I should've.
Eric SThe U haul truck that I rented originally had fuel theft in there and the tanks were empty. I found out that thieves had drilled holes under the vehicle and this costed me 5 gallon of fuel at the gas station which I am still awaiting a refund of! I think security needs to be improved at this location to prevent fuel theft and every time the tank is empty there should be alarm bells going in everyone's heads to think there's a fuel leak somewhere.
Dheeraj CI am not sure why but all the female representatives I spoke with on the phone were very rude. Male workers s were fine. I just don't see why people who can't talk nicely to customers are doing customer service job. I wasn't rude or anything like that at all so there is something g really wrong with how Uhaul hire and train customer service people.
Kumiko CThe back wasn't swept out but no biggy. This location was quick with check in and check out
Jason MRuby was great; helpful, efficient, & friendly.
D JNot fair charging us that extra 8 d8llars.
Joseph AVery easy return process. Strongly recommended this location
PHILIP NThe cargo bed had gum stuck to the floor but it was only one spot and it didn't effect our use of it. Fast pick-up and drop-off. Attendants were informative and helpful. Location has no nearby gas stations so make sure to fill up on the way back to drop-off.
Andrew LThe girls in the office were lazy. Asked me to move Truck further away and then asked me after I had walked from the truck for the pic of the mileage and the gas. Didn't even come out. When you rent at an actual uhaul facility the workers do that as it's part of their employment
LAURA NServices I declined when booking online were added to my invoice.
SETH JThe computer system was down. It took well over an hour to do the transaction and I had already reserved the van online. The van was filthy in and out.
Christian FAbsolutely wonderful, clean service by this team of gentlemen. I highly recommend using them as they were consummate professionals: worked quickly and cleanly. Will hire again for next job needed.
Janet STruck was filthy and then I was charged cleaning fee!
LEONCIO LRuby made this exceptional, professional and swift both taking it out and check-in smoothly!
Martin LOnline check in took about 20 minutes, but my rental time period started the moment I started the check in process. So I got 20 less minutes than I paid for.
Christopher JAll good on this end
CATHY FPA staff were friendly and helpful. Renting was fast and easy. Loved the 10' truck, real fun to drive! Just remember to take a photo of the odometer when you pick up/drop off and do a walk around to check for any existing damage. Not that I had any concerns with renting from this location, but just a general renting tip.
SARAH MKeep up the great service!
Steve GI was not able to get the truck I actually requested (26 foot). Instead - I was given a 10 foot truck which made my move horrible. This is the last time I use u-Haul
Abdallah SThere was food left in the moving van.
Samuel BGreat customer service from the folks at Postal Annex!!!
Wendy MAwesome service! Thank you!
Joe BSince the facility was closed being on a Sunday when I picked up my rental I had to use the online check-in. I spent over an hour just trying to pick up my rental. The tech support was quite helpful and I can not fault her for the problem I experienced. It was mainly a software issue. Their software will not work efficiently with my Samsung phone. I had to switch to my wife's iPhone to complete my transaction. In the meantime my time allowance (4 hours) was being depleted while I was trying to complete my pick-up.
Virgilio GFirst huge note: When we received our TEXT and EMAIL of where the "newly scheduled drop-off location" was, it NEVER said it was Postal Annex. It ONLY said the address. I would strongly suggest listing that it's a Postal Annex drop off!!! We drove around on a Sunday where everything was closed and were completely confused. Secondly, The process of taking a photo of the "current condition of the truck" was a shit show. It NEVER uploaded to your site as your site kept crashing. I would suggest improving that. It was super frustrating.
ANDREW BMy experience using U-HAUL was awesome! The location was five minutes from my house and the agent was helpful and professional.
Margaret WWe were changed several times on locations to pick up the truck and drop it off. It was very frustrating. We made our reservations way in advance so we would get what we wanted. When calling Uhaul it took forever to get through. I was put on hold for to long
Ron MThe employee should have communicated issues while I was there instead of ignoring any possible situation that I could have corrected prior to being charged additional fees without my knowledge.
Cyndi MIt was so convenient for us to be able to get our truck a mile from our house...less miles to be on the final cost. The
Sonja MAll Good. Staff at Postal Annex we efficient. Truck was in good shape, easy to drive, met all of my needs.
Alan DCorporate rules could be more people friendly. Advertising 20 bucks a day in monster big letters and then have tiny print below that says "plus mileage" is close to a scam. FULL DISCLOSURE on your billboard trucks! A dollar a mile is almost rape.
John HThe lady working at the counter told me that it had a fourth of a tank of gas in it and to bring it back with 1/4 tank. Well, it had below 1/8 tank and the yellow warning light was on. I had to find a gas station (for fear of running out of gas) as soon as I rented the vehicle and before I could pick up my cargo. That's not right. I'm a 68 year old female. I shouldn't have had to hunt for a gas station as soon as I picked up the truck.
linda sStaff and location very good.
JOHN PBien
Jimmy Xdouble check receipts, i got charged 5 dollars for 6 pads, which I never requested, unless it was on the truck, cause I never saw it.
benhur gNo need to improve you guys are doing fine.
Tom MI am familiar with trucks but maybe do a walk through of rental for future customers that might not be familiar to uhaul trucks, but overall great experience.
Nestor CThe service was excellent.
Tom MThe gas tank intake needs to be fixed. It was known by U-Haul but was not told to me that when pumping gas it clicks off all the time, no more than $.15 of gas at a time will flow from the pump before it clicks off, so I had to constantly keep clicking it on to get gas due to the intake of the gas tank on the U-Haul. I went to two separate gas stations thinking it might of been their issue but it was the trucks issue and the u-Haul attendant knew about the issue but did not inform me of it before hand. It should be fixed right away, but I doubt if it will be fixed since the attendant already knew about it. Unsat!
Jeffrey fThe host facility was very professional and the paperwork was quick and easy. In and out in 5 minutes!
sy wI was told by Ariel - the woman that was working that day, that my card would have 66,07 held on my card but NOT charged as long as I returned the rental truck on time. Unforunately, my card was charged and no refund yet.
Angelina H1st location canceled after a reservation and confirmation, no equipment. 2nd location had truck, but not appliance dolly and pads. Finally got eveything after 3rd location. No other trucks available, had to agree to water damage due to damage to truck repaired with tape.
William CThis was my first time to p/u a UHaul from this location and I must say it was the best I have ever had. Ruby was just great and so helpful. I will definately make this my first p/u location and recommend to others.
Eddie M