Wish the truck was in better shape. They told me the truck was 1/4 tank full but it was actually 1/8 full. Wasn't charged when dropped off so that is fine, but realistically it was 1/8 when I got it. Cabin was loud and the wiper blades needed to be replaced
Todd B
Customer Reviews for Postal Annex of Glendora
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Recently remodeled store in North Glendora. Easy in & out to rent what you need … this is my 3rd time in the last 4 months renting a much needed van here. Mike & Sherry give excellent personalized service. Can't imagine going anywhere else.
Tim OAbsolutely nothing! The whole process was seamless. Please don't change a single thing.
sean dNothing to improve. Both times that I rented a VAN there at the Glendora UHaul, everything went perfectly. Mike &/or Sherry will get right on your request quickly & get you in & out in a personable & professional way. They truly accommodate you. They just laid new flooring at their cost & office looks clean & neat. I'm very happy with this business.
Tim OTruck was older but ran well. Passenger door lock didn't work, I had to go through drivers side to unlock door. It would be nice get trucks with cruise control and ones that get better gas mileage. It did run well, but used a lot of fuel on the hills.
Randall LCustomer service was first rate, thank you guys.
Jeffery LLove this location!
Lisa BNone j!!
DAVID VEasy to reserved and pick up and drop off ....
MIGUEL NIt was a very seamless process. I would highly recommend using this U-Haul.
Tashi Cfast and efficient! Thank you
Lisa BThe service was excellent. The representative was thoughtful and very helpful. I would not go anywhere else for moving assistance.
Martha PIt seems that we the customers are now doing all the work. Don't like it. Go back to customer service.
THOMAS TSmoking in a rental car/ van should not be allowed. The van smelled so bad, I couldn't drive it without having the windows open even in the cold. It was not cleaned either. This was a very bad experience
JACK KManagers were extremely helpful and good natured.
cynthia cThe young lady that helped me was outstanding. Very friendly and polite. She represents your business well. As a result this will be my "go to" site for Uhaul rentals. Thank you for the great experience.
Richard rIt was so hard returning the uhaul. The rep never mentioned that the drop off point was in the alley. Then they charged me $3 293,72 in error. They should have only charged me $90 for the gas. When I told the rep she made a mistake she was very indifferent about it and didn't apologize. Now, I'm waiting for the correction to return my money.
Vanessa GGreat customer service. Best I’ve experienced
GERARDO Mover all it was very good experience
Kao TThere wasn't much to improve. The people are friendly, and the process is super easy.
David RI had specifically signed up that the truck I rented be picked up at one location and dropped off at another. When I picked it up, they said I had to return it to the same place. The website got my request very long and it cost me a lot more money (around $100 more minus taxes). I was very displeased with this especially with the cost of moving.
Hannah AI only used it for four hours. Wish there was a little discount on it. I didn't need it for 24 hours. And the AC really wasn't working that well and it was really extremely hot today.
Jason CSherry was awesom!
SCOTT HNothing. They were very friendly, helpful, and professional.
Ernesto VVery excellent service. One thing you can do to improve is to have the clerk escort the renter to the vehicle. I was confused regarding the correct vehicle to use.Thanks.
James MThe equipment was clean but something was off with the truck it was so noisy and the floor was crazy hot. It felt like it could come apart. If it wasn't an emergency situation I would've waited and gone to the tire shop in town to rent a truck because it is so easy. No fault of the pack and post staff but waiting in line for people to post package sucks when it is going to make your drive longer. The gas was super low so I had to stop for gas immediately also adding to the drive time. I will say the inside was extremely clean.
jennifer sThe woman was rude when we came in and very pushy and rushed. The uhaul had a lot of exterior damage and the inside was dusty
Analise JThis location was very helpful and extremely friendly. I have used the a couple of times now.
Michael NExcellent customer service
Adrianna MVery friendly and helpful
Kristine RWe rented a truck and a utility trailer we needed to move a golf cart to Palm Springs area. The Air Condition in the truck was broken and did not work. Palm Springs was over 93 degrees and it was an oven inside the truck. We called and we were told to go back where we rented the truck, and or call road service. Both solutions were poor, we spoke to the owner of the franchise and he said he could not help us. We called customer service and it was a poor experience. We will ask for our money back!!!
BYRON MExcellent experience with the rental
Todd Phard to find,
ron kCustomer service still exists here. Even un-hitched and put the trailer away for me
Vlademir VVery friendly and efficient. I love working with these guys!
Nick SI used the on-site self serve process. It is an extremely long process when you run into problems. I had to wait online and call customer service at least 3 times. Overall, it took over 90 minutes to complete the entire pick up process. In the future I will not use this method.
Toni REmail confirmation gave a completely different location to drop off and no communication that location was changed
LorAnne RExcellent customer service alway
Javier OCustomer service was great, thank you! Quick and easy.
Philip PCustomer service was supreme!
Emmanuel MI was told I was getting a 100 VIP CREDIT ON MY ORDER DUE TO TRUCK BROKE DOWN. I got a calm from a manager and was told " sorry for the trouble and with that I will give you a $100 vip credit towards your next truck rental. I have yet to receive and was charged full price
Manuel CThe location staff were excellent, and very knowledgeable. No improvement needed.
CAROL MEverything was fine. Customer service 👍
Norima LWell I did expect both headlights to work, but didn't find this out till we were in the of nowhere. Also the tyre malfunction warning system going off, so was it worth the $479 for the 29 hours we had it NO not even close.
jessica cOperator was great
John PThey need to be nicer to customers who call them over the phone. She did call me back and apologized for speaking to me so rudely. It would be great if they had a way to know that their vehicles have been checked in after hours.
Angela WThe vehicle barely had any oil.
Albert S