Évaluations des clients Postal Annex

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Postal Annex

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Ravindra P. le

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Le client n'a pas laissé de commentaire.

Sherry F. le

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Unable to return keys to lock box, no combination supplied upon return of vehicle. Had to drop them in the mail slot after waiting on hold with uhaul for 20 minutes

andrea m. le

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Really a very efficient service. Thank You

Clarence B. le

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Make sute the windshield is clean to reduce chance of accident.

Jan M. le

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Le client n'a pas laissé de commentaire.

Zhanyang L. le

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Le client n'a pas laissé de commentaire.

Patti M. le

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friendly and helpful service

Elmo E. le

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Le client n'a pas laissé de commentaire.

SCOTT M. le

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Chuck is excellent & honorable. He communicated well & was very sincere.

ROBERT M. le

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Other than it being a really busy shopping center upon our return, it was great! Return parking was a challenge, but the Postal Annex was great - a really good experience.

Madan A. le

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Mr Kim is wonderful person. He is witty and provided great customer service!

Alvin I. le

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I reserved at Lafayette area 2 weeks ago as I did before, I don’t know why they changed the location to homestead, it’s like 10 miles from my location, and I know there’s a close by in my area. Disappointed ??

manuel c. le

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Please beware ! The clerk tactics are unprofessional..

Harsh S. le

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WORST CUSTOMER SERVICE!!!!! Reservation Number: 27227664 I had reserved a SHARE cargo van from 2121 Laurelwood Rd Santa Clara, CA 95054. When I reached the location at 7:45pm, there was no vehicle assigned to my account!! So I called customer support, which assigned me a smaller pickup truck instead. As I was getting late to pickup a couch, I accepted the vehicle change. Now when I tried unlocking the new truck, I found that the key box didn't have the truck's key. It was already 8pm by now. And I had to reach my couch pickup spot by 8:15pm. I called customer support multiple times who just put me on hold for 10 mins twice while I was standing in cold in the parking lot. CUSTOMER SERVICE SUCKED!!! They didn't help me at all. The same representative came on the phone twice and just put me on hold. At 8:30pm I couldn't wait any longer, so I booked uhaul from the buggy app to another location and picked up the vehicle. I am terribly disappointed by subpar service I have received and would make sure to avoid Uhaul in the future. This is the second time I am facing the issue(last time I tried to rent a share vehicle from Oakland Reservation Number: 24972650)

Michael B. le

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Le client n'a pas laissé de commentaire.

Volodymyr B. le

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While I would definitely come back as a customer, the exterior of the vehicle was not clean by any means. Inside was clean however, so not a big complaint. This location is run by a 3rd party so they may not be maintaining the vehicles cleanliness. Great experience with the uhaul app , made it very easy

David Y. le

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Le client n'a pas laissé de commentaire.

Pedro M. le

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The folks at the postal annex were very friendly. Our interactions were were very enjoyable. The cargo van was smaller than I expected, but it was really easy to maneuver, and it didn't use up much gas.

Julie H. le

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The car was very dirty and at the end it required me to take pictures that demonstrate the cleanliness of the car when I was given it dirty in the first place

Robert J. le

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Le client n'a pas laissé de commentaire.

Carl Y. le

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Do not change customers reservation two days before pickup.

Ahmad A. le

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Worse fucking experience, Uhaul. your a disgrace and a fucking ripoff. I wouldn't recommend Uhaul to anyone. so FUCK OFF!

Cindi R. le

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Really great customer service, friendly and convenient location. Thanks!

Jon Alan C. le

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Le client n'a pas laissé de commentaire.

Shige I. le

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very clean & good service ?

John L. le

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The staff was very friendly and helped with rental options. They made the process very easy and did their best to make sure all my questions were answered. They gave me a fair price and explained the price options. They also extended my time without any problems, making the whole process excellent. I would rent from them again.

Karthik C. le

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Improve the self check out option. Wasted so much time in verification. And still didn't get verified.

Tahseen A. le

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Could a better lock that’s easy to operate be available? Gosh it took a while for the lock to open and given the number of digital locks it’s wiser to install to make the process much easier. The auto check out process is too in-depth asking for way too many questions and Vehicle insurance policy even for a lawyer is confusing.

Cindi R. le

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Really convenient and the shop owner is always friendly and pleasant to deal with.

Renee B. le

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Le client n'a pas laissé de commentaire.

STEPHEN G. le

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Very simple rental.

Fulei D. le

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Location of the truck should be more precise for next customer. During my locating this time, I found it was outside the parking lot and more than 100 feet away from "Postal Annex", so it cost me lots of time to locate it.

Ted H. le

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No smoking vehicles would be nice for non-smokers, but difficult for smokers. Perhaps another way to minimize smoke residues in vehicle.

Michael C. le

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Le client n'a pas laissé de commentaire.

Teddy F. le

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Le client n'a pas laissé de commentaire.

NIQI L. le

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Le client n'a pas laissé de commentaire.

Vikas K. le

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Le client n'a pas laissé de commentaire.

Denise T. le

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The proprietor was very friendly and kind, and he explained all the processes and policies, and made me feel confident about renting the van. I'll definitely come to this location again.

DAVID R. le

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Le client n'a pas laissé de commentaire.

David T. le

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Very friendly service, definitely recommended

Jae J. le

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Le client n'a pas laissé de commentaire.

Conrad O. le

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Le client n'a pas laissé de commentaire.

Mandar S. le

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online checkout doesn't work . there is no phone app available I was unable to complete my online checking using my iphone finally I had to go to the store and do a conventional checkout. the Vehicle was functionally OK but smelled of dog poop in the cabin.

Rohit M. le

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I picked up the van after hours at 7:20 pm dropped it off at 11pm. I picked up the keys from the key box per the instructions given during the self checkout process. However while dropping it off there was no key drop off box. After talking to the customer service they said they said they don't know and I should come back in the morning again to drop the keys once the store opens. Customer service was not helpful at all. I was also billed for double rental period which I don't understand why since I returned the van in 4 hours.

Mark Q. le

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Awful service