This location did not offer me option to drop off at another location . Since they were closed on Sunday. I had to drop off the vehicle before 4,3 pm on Saturday ( picked up at 9am). Very inconvenient , but I had to do due to the urgency of the situation. Other wise great people , liked the postal annex people I dealt with . Would do more business under ideal circumstance .SURESH N.
Customer Reviews for Postal Annex
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Santa Clara, CA 95051
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 7h pm
- Sam : 9h am à 5h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Bigger or more noticeable signage to find the store. I had to drive around a bit until I noticed it. Good staff and good location though once I found it.BRIAN S.
Le client n'a pas laissé de commentaire.JANINE R.
Worst service I have ever met in my whole life. 1. I returned the truck with full fuel, but the representative was insistent on charging us for not refueling. I have to drive the truck to gas station to add another 0,3 gallons of gasoline. 2. I swept the trunk very clean, (I posted the picture on Google Maps) but they still said it's considered dirty and wanted to charged about $25. What makes the whole thing worse is their horrible service and harsh language. They yelled at me and we almost fought!HAN Z.
Great job, good communication - will definitely work with this dealer again!John O.
The location was TOO FAR from my home. At $0,99 a mile, just to get from the location to home and back cost $12.00.KAREN G.
Le client n'a pas laissé de commentaire.elliot Y.
Owner basically yell at me for a few crumbs. Windows were extremely dirty.marissa Z.
Customer service is horrible, customer service representative was very rudeAriful H.
Le client n'a pas laissé de commentaire.Elizabeth S.
the check-in process is ridiculous and time consuming. Nice way to pass on the work to your customer and save you money in the process. Not good customer service. Also, i have a cleaning fee!! Unacceptable.PATRICIA L.
Vendor was very sexistSriranjitha R.
Le client n'a pas laissé de commentaire.James V.
Le client n'a pas laissé de commentaire.SI N.
Le client n'a pas laissé de commentaire.RICHARD J.
Chuck made this experience so easy and fast!Matthew C.
Le client n'a pas laissé de commentaire.Stephen F.
I would like to report the location for their poor customer service and use of harsh language. The consistent bad reviews at the location should be a red flag. To summarize our experience, we returned the truck with fuel at F as stated in the rental agreement and returned it as clean as we got it but the representative was insistent on charging us for not refueling. Further he pointed to specks of dirt on the floor and said it's considered dirty and we'd be charged for the same. However when we returned the vehicle the representative left the same truck with its doors open.PRIYA V.
Le client n'a pas laissé de commentaire.SUNGHO P.
Le client n'a pas laissé de commentaire.Richard P.
Le client n'a pas laissé de commentaire.STEPHEN S.
Booking was for 1-4PM, but store representative appeared to change it to 12:30 to 4:30 in the last min without any notification. When arrived at 1PM as originally planned, I was still asked to return by 4:30 because they need time to be ready to close store by 5PM. U-haul system should not allow booking till 5PM if the local store reps are not willing to honor it. Customers will be rushed or risk losing time, especially when some time is also needed to refill gas.NAHUSHA B.
The owner/operator is superb. Honest and kind.HEIDI K.
Le client n'a pas laissé de commentaire.JOOIL P.
Le client n'a pas laissé de commentaire.JIN HO S.
Le client n'a pas laissé de commentaire.Geoffrey N.
Le client n'a pas laissé de commentaire.JOSEPH P.
Le client n'a pas laissé de commentaire.YONGJOON L.
The equipment was clean but had some issues as broken buttons over the fan control panel, and broken handle for the parking break.THIAGO P.
Excellent check out and return experience at this Postal Annex. Very friendly and efficient! A few issues: fuel was low and windows were dirty at pick up; 12V accessory socket was taped over so we could not charge phones during the long drive. But, overall, I would definitely use U-Haul at this Postal Annex again.Edmund V.
Le client n'a pas laissé de commentaire.William S.
The person who helped me added insurance to my order without telling me, so my total was more than expectedLUKE M.
Le client n'a pas laissé de commentaire.SUZANNE N.
Le client n'a pas laissé de commentaire.MARY D.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.TSOLAK B.
Felt scammed by the $25 brush-out penalty, for a tiny handful of dust. Same guy who loudly disputed my State-managed confidential address when I went to pick up. This just felt like retaliation in a very petty way, so will just go somewhere else next time.ALISON C.
Rude and unprofessional staff. I have rented U-haul before in MO. I was never asked or given a broom to go broom the floor of the van. And especially with no clear explanation and just by being irrespectful and redness. I had seen poor reviews about this place but went there anyway because it was closer to me. Will never go to this place again, and maybe U-haul in general.Omid H.
Le client n'a pas laissé de commentaire.Ian G.
Le client n'a pas laissé de commentaire.MARTIN E.
I was late by 10 minutes and the dealer started calling me and threatening that I have stolen the vehicle. He also started putting so many allegation on me and asked me to come to different location. I am being a lady I got panicked and I really don't recommend anybody to pickup the truck from this dealer. Kindly review the case and let me know what action can be taken against this dealerSandeep Hassan R.
Le client n'a pas laissé de commentaire.Jairo JARDEL B.
When renting out Fuel should always be full...the one I took was not full...there is always room for conflict when you return the vehicle.. Please see to that fuel is full when giving for rentPradeep N.
Le client n'a pas laissé de commentaire.Umair R.
Le client n'a pas laissé de commentaire.Kelly P.
Nothing. The postal annex employees were awesome and the van was exactly as advertised.NOLAN V.
Attendant keeps talking on phone. Even though I returned vehicle clean, he charged me $25 extra Had very bad experience at this locationSURYA M.
I like that this place was open at 7 a.m. compared to other U-Haul places that open at 9 or 10 a.m. Also, the family that runs this Postal Annex are super! I also like the computerized system that U-Haul has now. Super easy and cuts down on paperwork.CURTIS H.
Le client n'a pas laissé de commentaire.Yuting W.
Quick, efficient and accommodating!! I read some bad reviews about this location...completely unwarranted. Same day check-in took 10 minutes and return took 5. Keep up the good work.DAVID M.
Le client n'a pas laissé de commentaire.Somasundar V.
Don't even recommend that location to anyoneVishal B.
The owner was not able to explain to me why I couldn't pay in cash instead of credit card. When I told him I'm thanking him out of politeness and I still couldn't understand why I can't pay in cash he got very upset. Then he continued yelling at me that he was doing me and uhaul a favor by renting their vans. Then the owner helper told me the van bed wasn't clean. I told him I didn't even use it and what he was referring to as dirt were marks embedded in the plastic cover. He tried to sweep so hard that he broke the broom. The marks didn't come off and it made him even more mad. At the same time the owner comes out and starts yelling at me from the open side door of the van. The helper tells me he was going to charge me for cleaning the van. It seems to me this man has no sense of customer service, can't explain himself, yells at his customers, and thinks he's doing customers and uhaul a favor by being in business. He seriously needs to be talked to. It was the most awful experience. This man turned a simple process to a chaos which I have never experienced in my life. When I called uhaul customer service they were very nice. She listened, reversed the $25 cleaning fee and most importantly thanked me for the business. Very professional customer service personnel. Merci.Fereidoon S.
This was one of the best truck rentals I have experienced. Everything was carefully explained along with extra procedures for COVID. The person taking care of me was very well organized and thoughtful. The truck had been sanitized and was super clean. I would definitely go back.Stan W.
Le client n'a pas laissé de commentaire.RICCARDO M.
Le client n'a pas laissé de commentaire.GEORGE G.
Le client n'a pas laissé de commentaire.Hyunjung J.
That location manager has problem his customer service attitude. I waited about 15 minutes to return rent van when he do clean rent van, but van was clean. If it was not clean he should charge to me cleaning fee.SANG L.
Charged me $25 cleaning fee just for one small sticker on the floor. Wouldnt recommends.Eugene L.
It would be great to have instructions for what to do with the key at the drop off.Anatoly C.
I can't think of anything you can improve on... I think you provide excellent customer service and great services.Carol M.
Le client n'a pas laissé de commentaire.james B.
There are two staffs at the store and only one staff is helping the people that are falling in line. We supposed to pickup the truck at 4:30pm, the gentleman is busy assisting the people while the lady is doing something else. We asked her if she could help us and she just said you have to wait for your turn. But there's actually two staffs why can't she stop and help the gentleman so that the line will not be that long. Anyway, we ended up being assisted by the gentlemen because the lady is not helpful at all and we got the truck at 5:06pm. No wonder why the Google ratings of this place is 2,9 because the service is slow. No teamwork. No communication. Other colleague doesn't care with the customers. I would only give shout out to the gentleman that helped us and to all the customers in the line waiting.Benjamin B.
Chuck is a dream to work with - makes sure he explains the vehicle and equipment well. We rely on him for all our moving needs from boxes, dollies & trucks.Kelly C.
Le client n'a pas laissé de commentaire.Eric M.
The constant taking of license photos each rental is a little exhausting.Colin Y.
While returning the van, the owner gave me a broom and was like if you don't go clean the van I'll make you pay $25. He then shows pictures that clearly showed that the van WAS CLEAN. The van was clean, and he was extremely rude and just wanted me to clean it more than when I received it. It was very unprofessional him giving me the broom in the middle of the store.Fares E.
Allow me to arrive 15 minutes early and still let me return at the time indicted on the reservation.Charles E.
I never write reviews because I usually do not have any complaints about services in general. Im an easy-going person. But, I am writing this review to let others know and be aware of this location's poor service. 1. Express Check-in does not work (unless Uhaul defines express check-in as a service that takes 13 minutes.) - It does not work with this location. Had to wait 13 minutes to get a car key and do the paper work that I've already filled out online. Maybe I just did not know how to do it, but I was late to my appointment because of the delay. 2. Ripoff pricing. -Asked for a dolly that I forgot to add when I signed up online. The owner charged me $10, but it was $7 on the website. Brought up this information to the owner and he changed it as if he did not know about this pricing. 3. Cleaning Fee? And a broomstick?! - I used the van to move large boxes on a sunny dry day. Used for an hour. And there was no dust or whatsoever. The owner gave me a broomstick and told me to go clean the car because it was dirty. He said that I will be charged with cleaning fee. To avoid the fee, he said that I need to clean it. I did not complain and I double checked the car. It was completely clean. I brought this back up and the owner just said okay. Not sure what the intention was, but I felt disrespected with this type of service. Avoid this location.Jinsig M.
Le client n'a pas laissé de commentaire.Nikhil B.
Man who helped me was friendly and helpful.Jason K.
The uhaul van is given to me only for 6 hours , though I requested It for 24 hours . When I told him that I want it for some more time for moving my things , he refused my request & told to return early. My moving didn't go smooth & I was charged full rent for 24 hours. I will not recommend this location to my friend & I will think twice to rent from this location in the future.Sritej B.
Le client n'a pas laissé de commentaire.Rama Krishna M.
person incharge is very friendly.Mandeep R.
Le client n'a pas laissé de commentaire.Amy H.
Le client n'a pas laissé de commentaire.Samuel M.
The personal service was friendly and prompt. I will definitely use this location in the future.maureen T.
Le client n'a pas laissé de commentaire.Christopher H.
Le client n'a pas laissé de commentaire.Ravindra P.
Unable to return keys to lock box, no combination supplied upon return of vehicle. Had to drop them in the mail slot after waiting on hold with uhaul for 20 minutesSherry F.
Really a very efficient service. Thank Youandrea M.
Make sute the windshield is clean to reduce chance of accident.Clarence B.
Le client n'a pas laissé de commentaire.Jan M.
Le client n'a pas laissé de commentaire.Zhanyang L.
friendly and helpful servicePatti M.
Le client n'a pas laissé de commentaire.Elmo E.
Chuck is excellent & honorable. He communicated well & was very sincere.SCOTT M.
Other than it being a really busy shopping center upon our return, it was great! Return parking was a challenge, but the Postal Annex was great - a really good experience.ROBERT M.
Mr Kim is wonderful person. He is witty and provided great customer service!Madan A.
I reserved at Lafayette area 2 weeks ago as I did before, I don't know why they changed the location to homestead, it's like 10 miles from my location, and I know there's a close by in my area. Disappointed ??Alvin I.
Please beware ! The clerk tactics are unprofessional..manuel C.
WORST CUSTOMER SERVICE!!!!! Reservation Number: 27227664 I had reserved a SHARE cargo van from 2121 Laurelwood Rd Santa Clara, CA 95054. When I reached the location at 7:45pm, there was no vehicle assigned to my account!! So I called customer support, which assigned me a smaller pickup truck instead. As I was getting late to pickup a couch, I accepted the vehicle change. Now when I tried unlocking the new truck, I found that the key box didn't have the truck's key. It was already 8pm by now. And I had to reach my couch pickup spot by 8:15pm. I called customer support multiple times who just put me on hold for 10 mins twice while I was standing in cold in the parking lot. CUSTOMER SERVICE SUCKED!!! They didn't help me at all. The same representative came on the phone twice and just put me on hold. At 8:30pm I couldn't wait any longer, so I booked uhaul from the buggy app to another location and picked up the vehicle. I am terribly disappointed by subpar service I have received and would make sure to avoid Uhaul in the future. This is the second time I am facing the issue(last time I tried to rent a share vehicle from Oakland Reservation Number: 24972650)Harsh S.
Le client n'a pas laissé de commentaire.Michael B.
While I would definitely come back as a customer, the exterior of the vehicle was not clean by any means. Inside was clean however, so not a big complaint. This location is run by a 3rd party so they may not be maintaining the vehicles cleanliness. Great experience with the uhaul app , made it very easyVolodymyr B.
Le client n'a pas laissé de commentaire.David Y.
The folks at the postal annex were very friendly. Our interactions were were very enjoyable. The cargo van was smaller than I expected, but it was really easy to maneuver, and it didn't use up much gas.Pedro M.
The car was very dirty and at the end it required me to take pictures that demonstrate the cleanliness of the car when I was given it dirty in the first placeJulie H.
Le client n'a pas laissé de commentaire.Robert J.
Do not change customers reservation two days before pickup.Carl Y.