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Alejandro C
Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The online after hours check in did not work. I was outside for an hour trying to upload pictures. It was freezing.
Shairease RVery friendly staff and quick easy process
Teresa GRestock the store locations with the adequate supplies that is needed in order to full fill the order as agreed upon when the order was placed.
Benjamin FThe truck did come in handy in such time…understanding the saying "beggers can't be choosers" but I did return truck and cleaned and added air freshener in it as well ..On time and correctly.full tank". I have tried contacting this location I still have not received my credit return! What is going on?
Darian GExcellent
Sherif SNothing, Krystal (spelling) was super kind and explained everything EXTREMELY well. Kevin is always super nice and very helpful. This location is one of my favorites to rent from.
Stephen TSweep out the back of the trucks!
Sandy BExcellent
jeyson cVery easy and smooth process. Store employees very nice!
PRECIOUS DAwesome customer service
Brandon RFast friendly service.
Whitney WJust want to know when I’ll receive my deposit back?
Jlyn WGood job
vida aI would travel across town to this location every time. Very kind and professional. Thank you for making my recent move so stress free
Takeya SThey were very flexible, kind, and professional. Customer service was great!
Eleasha DExcellent service; great guys who helped me get everything set up and answered my questions. Je les recommande fortement.
Raven Pi never received my dolly and still was charged for it
Elizabeth BYou are doing excellent
Mesfin BFirst off charging 0,79/mile in town is ridiculous but the kicker I was I went 54 miles and I know for a fact I did not I would never rent at this location again due to the mileage calibration being way off then somehow I was charged $29 instead of $18 for the truck it's a lot dealing with this location.
TANIQUA SOverall great experience!
Felicia GThe location was helpful and acknowledged my drop off in a timely manner.
Bill BThere was no interaction with personnel due to my return was weekend and after hours
Debra JCharged me extra for the gas.
Alireza RThese guys at this location are great, helpful & friendly..6 stars all around.. but 1 star for UHaul Corp for having to have a major credit card to rent a pickup truck & only a debit card for the harder to drive (for a lot of people) 10' & up box truck...makes no sense
Jeffrey FQuick and easy drop off. Helpful and nice.
Daniel MThe dropoff place was behind a strip mall and a little hard to find. Also, he did not check in the vehicle and I was getting calls from U-Haul about the return.
Karol JThe staff member was professional and friendly. Seamless service. Thank You
Myracle TThe only thing I would ask is to improve your sign on the door. The way it reads, there is a slot in the back of the store to drop off the key. So I take all these pictures, record mileage, etc in front of the store and take my key to the back door of the store. Well, the sign should read 'return TRUCK AND KEY at the back door of the store'. I've already completed the return pics and closed out the online return process. So I left the truck in the condition and location indicated in the pics. I returned online so I didn't really give positive feedback on the multiple choice questions above.
RICHARD PI ordered this '10 truck online on Monday, May 15th for pickup on Friday, May 19th. When I get to the store, the salesman questioned how long I needed the truck for. I told him the whole day and he was saying that online overbooked it, even though someone else had a reservation for the truck the next day. He seemed reluctant to rent me the truck. Which I don't understand because I was bringing it back by that time and there were other trucks that size on the lot. When I get in the truck, it had a smelly odor to it and when I look at the dashboard, the tire pressure light was on and it indicated that both the left and right RR tire needed to have air added to it. Once the sun went down, I also noticed that only one headlight was working. It was bad enough that the one headlight was very dull. I took pictures. That truck needed to be serviced! Will not return.
Yolandria SNot sure
JAMES FEverything was fantastic. Friendly service smooth transaction and great vehicle. Thank you so much
Racarra MThe man at the counter was very professional and friendly, but he was the only worker, you need to give him some help or give him a raise. He's overworked he was working the counter, and when he finished, he had to take us outside to get the truck overall, I had great experience.
Rosalind Dthey charge me gas and said it was on E when I returned the truck but I put fuel in the truck where I originally got on 1/4 now they will not return my money
TONYA FN/A The people at postal annex have always been extremely friendly and helpful with all my uhaul needs.
Layth EEnsure the truck is in good/safe condition to drive. One of the rear tires was nearly flat (22 / 80 psi), & there was no reimbursement or compensation for my having to address it myself.
William CGreat service...and fast service!
Karen JMy brother in law drove the truck and he said it needed repairs and maintenance badly. The brakes were shot and it rode really rough.
Carla GInform customers in advance about drop off requirements and procedure.
Mattie BIf you are doing self pick up before store open it's hard to find the place to get the key. The mobile app is definitely not user friendly
Erica PMy husband stopped to refill the gas tank to the previous 1/4 tank. We were still charged a refill fee. This is stealing.
Anne CAll U-Hauls should come with a dolly. Additionally, you advertise low prices but add a fee for literally everything. Not once did anyone say anything about filling out information online when the U-Haul was returned. BUT once I was ALREADY HOME, I received a message that if i did not verify it online I would be charged an additional $20. That is fucking ridiculous!!! Also people that are trying to move do not want or need 100 text messages from U-Haul. The gentlemen at the postal annex were great.
Ashley BKevin was both accommodating and customer oriented.
Robert MEverything was easy and grey for me
Argelia TDude who runs the place is rude.
Dorann TGPS needs an update…takes you to the rear of the building.
Charles SThis place is a scam. I return the truck at night and complete all the steps in the app. Next day I got and email with $316,73 damage fee. I'm 100 % sure there were no any damage when I return the truck and I have photos with me. Then I called to this place and the person is very rude and yell at me saying there are damages then I send the photos after that he said he will call back and never get a call from him. Also, If there is a damage(most unlikely) it should cover from the u haul insurance that I got when I pickup the truck by paying extra. Never recommend this fake u haul place to some one. I wasted $316,73 although I purchased the insurance. Also this place is really ugly. I will never go to get a truck from here.
Aditha SServing me 1 hour b4 my scheduled time? Nothing need to change. Keep up the work.
Richard AThe truck that was rented to me had less then a half tank of gas and the drivers side door would not close all the way. I went back in tell tell the employees and they just agreed that it wouldn't close… that's it! Also it closed at 2pm on a Saturday….
Wayne WThe customer service at this location was wonderful. Both gentlemen were extremely helpful when I saw them in person and when I had to call.
Megan EGood experience but I was charged for SafeMove and I didn't ask for that. I'm hoping that charge for SafeMove will be reimbursed since I did not request it.
Gibran DAlways a pleasure working with this location. Sometimes getting a dolly or pads can be a challenge but overall a good experience.
Stephen HThe rental company at both places were great.
windell bLacking customer service
Zach CJames was just awesome Thank You
MARIA I