Customer Reviews for Postal Annex
(Concessionnaire U-Haul dans le voisinage)

684 évaluations

553 N Pacific Coast Hwy No B   Redondo Beach, CA 90277
(@Guadalupe nearby 190 th st)

(310) 318-2272

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(310) 318-2272

553 N Pacific Coast Hwy No B
Redondo Beach, CA 90277
(@Guadalupe nearby 190 th st)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINA M. 
Évaluation :
4

There is no explanation of how to use the track. Just passed me the key.

MASAKI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weston G. 
Évaluation :
1

i made a reservation for Tuesday at 4pm and received the confirmation email. When I showed up on time, the man at the store refused to help me and pointed at a phone number on the counter. I called the number several times but no one answered. Eventually (after about 20 minutes, the man at the store called someone who told me I have to make a new reservation so I did and after 30 minutes of waiting I was given the combination to pick up the truck. When I opened the truck I was hit with a smell of urine, there was an open container of wet cat food along with straws and other trash. I was already late so I had to go but it was clear the truck hadn't been cleaned in a long time, there was dried fluid of some sort all over the dash and the steering wheel was sticky. I had drive out of my way to go home and get supplies to clean myself and the truck before I could proceed. I had hoped that the cleaning would alleviate the smell of cat (??) urine but it did not. After all that, it still ended up costing more am than double the advertised price. I would not recommend this location to anyone.

WILLIAM B. 
Évaluation :
4

Convenient and close by. 5 minute walk from my house.

Toni D. 
Évaluation :
5

Personnel was helpful, especially when I had trouble figuring out how to upload a picture of my license. Equipment was ready and checkout was easy. Return of equipment was via drop box and there were no problems.

Ron A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T. 
Évaluation :
1

If I could give negative stars for customer service at this location I would. I checked in online only to turn up and have to do it all again manually with the rudest and least helpful person I've ever come across. I rarely give reviews for anything but felt compelled to provide one here. Stay away at all costs.

Donal L. 
Évaluation :
2

The U-haul business model is based on bare bones to poor customer service. This location takes that to heart.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
1

The guy that helped sucked Donkey Balls. He acted as if he didn't want to help me. He just grunted his answers when I asked him questions. He was really awful. If I had an extra day to pick up my merchandise I would have went somewhere else.

April M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam K. 
Évaluation :
5

I can't think of anything to improve. I liked going to this location as I did not have to stand in a long line (which usually happens at the major locations) just to get my rental. Also, sometimes there is a long line when you have to return it as well. My cargo van had less than 4 000 miles on it - was brand new basically - and it was clean!!!!

Jeannie F. 
Évaluation :
5

Rien

norman L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan A. 
Évaluation :
5

Have used this location for various rentals and have always been pleased, office is efficient and easy drop off procedures.

Kyla C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEETENDRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Petr S. 
Évaluation :
4

Full tanks up for customers won't have to in the beginning of their move.

Desiree J. 
Évaluation :
2

The dealer did not have accessories available that I selected during online checkout. This is misleading. Instead of having rentable furniture pads, he tried to sell them to me

Michael G. 
Évaluation :
4

I would advise future customers to not do anything online and handle everything in store (until and unless the technology and processes make much further progress). My additional efforts only wasted my time and added confusion and frustration: Finding a truck in the parking lot and waiting for too long for no apparent reason; taking multiple photos of myself and license just so I can show someone in person which saved zero time or effort; finding the person behind the counter and realizing he did not expect me or know why I was even there (while appearing rude to the people in front of me that I was told to go ahead of and seeming confused to the customers that appeared behind me); waiting for paperwork to print so I could sign (which should be unnecessary if the proper technology or steps were embraced). I would discontinue the online option as it only places the burden on the client and serves no current benefit (unless this location is an aberration in which case training should take place or this particular location, and perhaps all smaller locations, should be excluded at this point).

Mark N. 
Évaluation :
1

Horrible experience with this pick up location. My schedule pick up was at 10:00am and I showed up at about 9:50am. When I tried to use the app to pick up the van it told me my pick up had expired. I called customer service and after explaining what was going on I was put on hold for about 30 then came back on line and said they will still trying to find out what happened then put back on hold for another 35m then got hung up on. Had to call back after speaking to several people they finally directed me to another location about two miles away. I didn't end up getting the van till almost 12pm two hours latter. Cost me two extra hours of moving more miles and more gas on my rental. Very disappointed with this experience!

Indalecio L. 
Évaluation :
4

Nice and convenient. Van light said "oil change needed"

James V. 
Évaluation :
5

It does seem as though locations don't have enough dollies on hand. My last rental they had none, this one also didn't have any, but then someone returned a truck and dolly an hour early just as I was about to leave.

Matthew Y. 
Évaluation :
3

Clean inside trucks.

Reynaldo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robynne P. 
Évaluation :
4

Not sure why I had to pay for dolly up front. Ended up being useless for me though (strap wasnt long enough).

Reuben S. 
Évaluation :
1

I was over charged twice as much the fost estimated cost for the rental

Manuel N. 
Évaluation :
5

The process at this location was easy plus it was located in a safe area. Really liked the key drop after returning the truck after hours.

Ferdinand W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasha K. 
Évaluation :
5

Please make sure the people rucks are cleaned out. There was gravel and glass in the cargo part of the truck. Had to clean it out. Other than that everything was fine.

JOHN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

I've probably rented a vehicle at least 6 times in the past year at this location. I returned the vehicle within 15 minutes this past rental because the item I went to pick up was stolen from the person's yard. I asked if I could change the contract to the weekend to make use of the rental or get a credit since it was not really used - I received a negative response. I won't do business with U-Haul again

Debra P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena M. 
Évaluation :
4

Pick-up can be kind of slow process as it is a "one-man show". I had pre-reserved and done my paperwork - people in front of me inline hadn't - not much can be done about that - I'll keep going there - support your locals!

Dan O. 
Évaluation :
5

Thank you for making the rental of this van for moving day easy.

Jo Ann V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Excellent. Thank you.

Darren M S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

liliana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy R. 
Évaluation :
5

Very smooth and easy process, The check in and out was pleasant

saul R. 
Évaluation :
5

This location was easy and quick.. the van I rented was clean and easy to return.. thanks David for such an easy rental experience. :)

Lori N. 
Évaluation :
5

Really friendly service. Very quick. Definitely the best spot for renting trurks11

Debra G. 
Évaluation :
5

excellent service by the staff, very professional.

michael N. 
Évaluation :
4

good service

Preston F. 
Évaluation :
4

Athough I took the time to view the 'Return after hours" video, the photo function is still not working. I was exhausted after packing and moving all day, and then wasted another 1/2 hour trying to take and upload photos, This failure was also a frustration the last tine I rented a Uhaul back in October 2018. Get this fixed or delete it!!

Peggy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

maricela V. 
Évaluation :
5

nothing

Michael D. 
Évaluation :
1

The person insisted I was short 2 furniture covers (although first he said 5, then another number). My daughter was then told she had 45 minutes to get to the location before being charged for the “missing” covers. We counted again and left being charged for 2 -20 $ although that was incorrect.

MaryLynn M. 
Évaluation :
5

Customer service was quick and easy! Would rent from there again

Lindsay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

One of the easiest, quickest rental experiences ever. Only trouble was finding the place, (right across from/next to Petco) Also I couldn't get the truck until they opened at 9am, but I could drop it off after hours with the key drop box.

Christina N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob M. 
Évaluation :
5

The driver cabin was not clean. I get that it is a moving van but there were pieces of food and wrappers. Other than that the van was in perfect working order and move went smoothly. Fast pick up and drop off. Friendly staff. Would use again for sure!

cynthia B. 
Évaluation :
1

Too hard to find. No U-Haul signage.

Maurice R. 
Évaluation :
3

We dropped the truck off after hours and we weren't quite sure where to drop off the keys.

Antonia E. 
Évaluation :
5

convenient location fast,and easy drop off pick up, nice store owner.

John M. 
Évaluation :
2

Better communication on drop off times and charges.

Chad A. 
Évaluation :
2

The driver visor was broken and vehicle was not clean.

Traute W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph W. 
Évaluation :
5

Very kind and friendly will use again

Mustafa A. 
Évaluation :
5

great local and the operator was super. Can't think of anything else...

FRANK K. 
Évaluation :
5

Good fast customer service.

Sandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william S. 
Évaluation :
5

Professional and very courteous. I will highly recommend this location to others. I intend to use this location again in the VERY near future.

Makanalani T. 
Évaluation :
5

The gentleman was very efficient, speedy and nice. Easiest Uhaul pick up and drop off I've ever had

Matthew C. 
Évaluation :
1

The manager of the site was extremely rude and barely spoke English.

Matthew C. 
Évaluation :
4

the online reservation process was weak. when we couldn't understand something about online reservation (i.e. if you rent the truck out for 4 hours but end up bringing it back 6 hours later, though on the same day, do you get charged an extra day??) and we called the online customer support, they said they didn't think we would be charged any extra..called again and spoke to a different rep, they were still confused. went on the online chat and they told me we WOULD be charged an extra day, so better extend the reservation for a full 24 hours...which the online chat person did for us. you guys should have your story straight between all the customer service reps.

alex G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jane K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

The renting process was easy and the price was very fair. Merci!

Cody S. 
Évaluation :
5

Smooth and easy rental. Thank you

Jack O. 
Évaluation :
5

Everything good and as expected.

ron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ben H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sueann C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Z. 
Évaluation :
5

Thanks to David Yook - he was terrific and the process was seamless. Will definitely rent here again if i need another truck.

Lori L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

traci C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Easy and convenient

joon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACOB G. 
Évaluation :
2

Did not tell me that he was charging 1,05 $ a mile.

alan U. 
Évaluation :
5

Loved the convenience, everything was very easy.

Lauren K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin S. 
Évaluation :
3

The location was very hard to locate. Once I found it the service was outstanding and the gentleman at the dest was very polite and really professional. Just a very hard location to find.

Julian B. 
Évaluation :
5

Did not have any problems. The truck ran well, the price was right and was perfect for us.

judy K. 
Évaluation :
5

Everything went well. Thanks!

Matthew J. 
Évaluation :
5

David at postal annex was so helpful and kind!

Brittany L. 
Non les évaluations ont été soumises pour cet établissement.

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