Évaluations des clients Postal Experts

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Postal Experts

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JOHN K.
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Le client n'a pas laissé de commentaire.

Kayla W.
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The guy at postal experts gave us the worst experience I've ever had in my life. He assured me the vehicle was clean, gave me the keys, I walked around the building to see that the van was filthy inside and out. I made videos since he did not want to come outside; He snatched the Keys out of the van and told me that he would just give me a refund and refused to let me use the van or the clean one that he said wasn't available. I told him that someone was waiting on me and he proceeded to tell me it wasn't his problem. I then had to find a location and pay an extra $150 to the customer that was waiting on me to bring the van. He even lied to his boss “Chris” disappointingly his boss believed his lies instead of trying to hear me out, the worker kept talking over me, and cursing. It was horrible. I was there for almost two hours because he acted like he couldn't refund my money, and he was the one forcing a refund that cost me money. It was horrible, and I have it in video.

Ebony S.
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We waited over (15) minutes before the store associate arrived to open the location. No customer service skills. He did not even say, “Good Morning” or “How are you?” He had absolutely (no) manners at all. **Never again.

David A.
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Le client n'a pas laissé de commentaire.

WAIY H.
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Le client n'a pas laissé de commentaire.

Candace A.
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I was there for my reservation on time however the employee was not at work on time and cause me to not get my rental until 50 minutes later than scheduled time. Which caused me to have to pay the movers additional pay. I will never use this location again due to this incident. I am still waiting on a manager to contact me because I made them aware of this situation. I do feel that there should be some type of compensation.

Humberto M.
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Le client n'a pas laissé de commentaire.

TZUCHIANG T.
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I returned the car at 8:45 yesterday. However, it was recorded as 9:15, and an additional $20 fee was incurred. I don't think this is justified. Please take action. The fatal thing is, in U-Hual The 15-feet truck arriving at 5 o'clock arrived at 6:30, so I rented a small car and took an additional 2 hours to use the helpers. I am terribly unpleasant with your service.

Eduwem A.
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Le client n'a pas laissé de commentaire.

dale O.
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Great service

RAJIV S.
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The agent mischievously added LDW to the contract which I had declined when I made the booking. Also upon return he did not close the return immediately, saying he would do that later. During that period 5 miles were added to the rental. FUTURE CUSTOMERS: JUST BEWARE OF THE MALPRACTICE AT THIS LOCATION!!

JONES F.
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Le client n'a pas laissé de commentaire.

abraham M.
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Le client n'a pas laissé de commentaire.

Sabiha B.
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The location did not have the furniture pads even though I had ordered 2 dozen in my reservation. After picking up the truck we had to drive to another U-Haul location to pick them up. The individual at this location did not provide any info on the truck that you woiuld expect when renting a vehicle. Important info like the fuel level, whether we have to refill the fuel, how the tolls work were not covered.

Norvi B.
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the person who serves the public is not nice to people, and the van was dirty, without windshield fluid and a tire was short of air

maria C.
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Le client n'a pas laissé de commentaire.

Travis K.
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This is the 2nd place I went to today. First place was closed and no truck in sight. At this place, the oil light was flashing and the oil gauge was on empty. It was the only truck they had. Completely wasted my plans for the weekend. 2 thumbs down U-Haul.

Alexander R.
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Appliance dolly was not available so i had to drive to another location to pick it up.

David C.
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Pay Attention to Details - Truck not cleaned out, equipment missing, facility closed when supposed to be open..

wesley K.
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Outstanding customer service and very convenient. Thanks!!!

Tiran L.
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The employee told us, when I called him a week ahead of time, to book the truck on the UHaul app. I told him the date I was coming. when we arrived, the app said we needed to go inside the store but the employee was 35 minutes late. He did not apologize and we ended up not getting our truck until 9:30 instead of 8:30 and then we got charged an extra day. For some reason the system said we had to return it at 2:30???? I'm highly dissatisfied.

Christian I.
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Very unfriendly. I was treated like I wasn't needed around. The body language and overall mannerism showed. Even my 13 year old observed the same thing and after we left he asked said to me: Dad, why was the man so mean?

HENRY J.
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Le client n'a pas laissé de commentaire.

Mwai K.
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Le client n'a pas laissé de commentaire.

Fernando P.
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First they gave the truck 2 hours late because their system wasn't working. Because of this the guy who was helping me said that because of the delay he adjusted my return time to 24hrs, which he didn't. Then after 6hrs they start sending messages because I had to return the truck so I had to spend 1 hour on the phone to fix their mess. Don't go to this location!!! Is a mess!!!

Brittainy S.
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The person at the counter did not seem to know what to do.

jimmy B.
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Le client n'a pas laissé de commentaire.

Jason K.
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Le client n'a pas laissé de commentaire.

ELIZABETH G.
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Le client n'a pas laissé de commentaire.

Luisa S.
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Le client n'a pas laissé de commentaire.

Brenton T.
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Drop off was not communicated, by the vendor. Was only told to have the truck back by 11pm and leave the keys in the dropbox. There was no mention of logging out online. Dropped the vehicle off at 6:45pm, which was well before the 11pm cur off and was charged additional $20 the next day for not logging the return online.

Carlos A.
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When I received the truck, the cargo area was not 100% clean. It has some dirt and dust on the floor. The guy from the counter told me I could use it that way and return it in the same condition. I just used it to load two pieces of furniture so the dirt did not affect me. But other customers may find inconvenient the small but significant amount of dirt.

Scott D.
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I received a bill today for 3 days. I only had it two. I asked for 12 hours. I returned when I was supposed to and was chArged a after hours servive fee. It was returned before 4pm like it was suppose to be

JOHNNY D.
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The lady didn't know the program, she had to call somebody who did the transaction remotely, the whole process took almost two hours split in two different sessions. The problem was that she tried to pull the blame on me.

Mansoor Z.
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The owner is extremely disorganized. Kept on pulling up a different contract other than mine because It had the same last name had to explain her multiple times that that's not my contract same last name but different contract. Returning the van it was equally as painful. The employee /owner that I dealt with needs to retrained on How to register a customer into the system as well as the overall return process

Troy A.
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Lady couldn't find our reservation & had a hard time with checking us out. She didn't see that we wanted 6 furniture pads. After we returned the key, she said we had to go back to van & take a picture of the mileage & inside of van then text them to her personal phone. Van was fine. Overall, bad experience.

Alejandro B.
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Estuve 1 hora en espera

Beverly F.
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Everything was good. The gentleman that checked the van out for me was very nice. The 24/7 check in is very easy and convenient.

curtis H.
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Le client n'a pas laissé de commentaire.

olamidie G.
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We have been renting with uhaul for some time and unfortunately this would be the first time we would be facing any problems!! we returned the truck as we told the agent we would return, yet we were charged for additional day!! we cleaned the truck, although it wasn't dirty, it was used for a few short hours, and yet we were charged "cleaning fee"!! we did NOT use ANY of the equipments! and yet we were charged!! a simple interaction turned into this erroneous and expensive ordeal!! I will appreciate someone look into this and help resolve this false charges!! we usually rent from the other location and NEVER had this issue!!

Kathleen S.
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Le client n'a pas laissé de commentaire.

Austin N.
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Wiper blades need to be replaced

ginger D.
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Le client n'a pas laissé de commentaire.

Paulo A.
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Le client n'a pas laissé de commentaire.

FAYE MARIE C.
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Le client n'a pas laissé de commentaire.

Richard R.
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Le client n'a pas laissé de commentaire.

Farhan K.
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Le client n'a pas laissé de commentaire.

tom M.
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Not easy to find due to no signage

Christopher L.
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Le client n'a pas laissé de commentaire.

Julio C.
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Le client n'a pas laissé de commentaire.

Stuart M.
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Make sure that the location opens on time The clerk was 30 to 45 minutes late opening the store so the key was not available for the truck. The key was not in the lockbox which would have allowed picking up the truck without her being there.

Keyurvan K.
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Le client n'a pas laissé de commentaire.

Matthew R.
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Quick and easy.

Kyra J.
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Le client n'a pas laissé de commentaire.

Mark M.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Le client n'a pas laissé de commentaire.

Paolo C.
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Todo muy bien, pero al momento que fui a buscar el vehiculo no esta disponible en la primera localidad me enviaron a otra donde no me prestaron atención, tuve que llamar al call center y me enviaron a una nueva localidad donde ahi si me atendieron de maravilla en esta nueva localidad ( cinco ranch) todo fue perfecto y rápido

ALEX M.
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Le client n'a pas laissé de commentaire.

LUIS P.
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Terrible customer service, truck has a charging battery system light on and dealer pretended me to take the truck and then rely in roadside assistance... yeah right! Close this business down please!

Robert T.
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Le client n'a pas laissé de commentaire.

Kevin P.
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Le client n'a pas laissé de commentaire.

CHARLES P.
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Le client n'a pas laissé de commentaire.

Cody L.
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This location is a mail/postal store so they were closed on Monday for Memorial Day & we were worried about being charged an extra day because we did not find a “key drop box” for 24 drop-off. However, we brought the keys in first thing on Tuesday & everything was fine!

Myland P.
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Car was disgusting. Had to wash it to see out if windshield. Vehicle was unsafe. Pulled badly to right. Had no choice as I noticed after truck loaded. Mobile after hours app did not work. Could not determine my location even though I was standing right next to the truck. This was the worst experience with U-Haul I have ever had.

FRANCISCO JAVER C.
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Le client n'a pas laissé de commentaire.

STEVE S.
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Le client n'a pas laissé de commentaire.

elizabeth B.
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There is no key drop off for return outside of business hours. Additionally. Business hours posted on door day shop opens at 8:30 AM, but I had to wait until 9:15 AM for shop owner to finally arrive and open the store. Poor customer service.

RAYDEL A.
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Le client n'a pas laissé de commentaire.

Courtney M.
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Uhaul changed my pick up and drop off and was an overall horrible experience. Will not use this process again in the future. Very unhappy.

Mohammed A.
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Le client n'a pas laissé de commentaire.

Elrick S.
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The experience was easy and quick. I would definitely utilize U-Haul for my next move.

Joe C.
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Le client n'a pas laissé de commentaire.

john T.
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The drop off was fine The moving company nevered showed up and I am about 230 dollars plus another 250 for a broken trailer that me and my son ahah to hnload and reload in the rain Plus the girl at this store didn't get there till 9am instead of 8 am like we were sechudled She couldn't get the computer on and it was after ten before I got home and my movers were there waiting on us

Rick S.
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I couldn't find this location until I called two different times to get directions. This was a mail/pack and ship business and never had this a U-haul banner advertising so.

Sanzid H.
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Le client n'a pas laissé de commentaire.

JAMAINE B.
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Cheryl was courteous, efficient and very helpful. I highly recommend this location.

merel M.
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Le client n'a pas laissé de commentaire.

James S.
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Rate quoted online was not the rate I paid. Once I went to pick it up there was almost $100 in additional fees. Very disappointing to find that out after it was booked, that needs to be disclosed up front. Also was disappointing that the vehicle did not have cruise control. A 1,000 mile trip with no cruise control is pretty hard on the gas foot. I was also told when I rented the vehicle that if I returned it a day early I would get a credit which did not happen.

daniel G.
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No drop off key or signage on what to do for after hours.

Ashley J.
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Thanks for all your help and good customer service.

tom L.
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Le client n'a pas laissé de commentaire.

Waldemar C.
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Too basic

sanders D.
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Le client n'a pas laissé de commentaire.

LOWELL M.
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This was new location and did not have way to do after hours pickup or drop off. Too bad your app did not work. I reserved at different location for 330p only to arrive and have the app tell me my reservation was unable to be done. I called Ben and he did great job getting me to this new location. At the new location your app would not work again, but Ben came to the rescue again. Ben made the whole experience hassle free because he was very responsive and had a quick solution. Please let Ben Simmons know he was very much appreciated.

Non reviews have been submitted for this location.

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