Évaluations des clients Postal Express

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Postal Express

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Charles E. le

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Renting at this location always, always takes for ever. There is always a line and it usually take 10-15 minutes just to get to a service person. Unfortunately, when it was my turn, this time I found out that I had to go to another location to pick up the unit I had reserved online. Oh well. Hurry up and wait.

Balkirat S. le

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Ben was very helpful

laura m. le

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Individual (long black hair) at desk was rude and patronizing. It wasn’t really what he said it was what he didn’t say. He was condescending in his answers, like “no duh lady” or just omitted information which led me to ask questions that I felt ashamed from the way he answered it. He answered me in the way that he made me feel stupid for asking any questions. It was like he expected me to know what to do and when I asked a question, he was irritated by my “ignorance” in his facial expression, that I couldn’t read his mind and didn’t know what what the whole rental process routine was. In addition, upon calling in the first time, He could have been more helpful over the phone and just stayed in silence. When I asked if he was there he was irritated that I didn’t hear his question and just stayed in silence instead of repeating the question. I was having trouble locating the place because from the street, there isn’t a “UHAUL” sign anywhere to be seen, except for right on the front door when you’re standing in front of the building. When I returned the truck, the other attendant (long red hair) went to go check the vehicle, and when I asked if I should stay inside or outside, the long black haired guy, answered me condescendingly that if I was in a rush they could email me my receipt. And that wasn’t even my question or concern, I was just making conversation which he did not wish to engage in. I was just wondering where I should wait. And he was bothered by my questioning. Again, I was made to feel stupid for asking a question . So no, I will never return to this uhaul rental place again. Nor recommend this place if that dark long haired individual still works there. He should not deal with people period.

Kellie R. le

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Okay so if you're reading this, hold on to your hat because this is wild. My name is Kevin and this is a story about the time I drove a busted-ass Uhaul across the West. At the beginning of the day on July 2nd 2019 I thought I was in for the trip of my life. Truck-driving down I5 and 99 to move my friend to her new place in Fresno (I know right... who moves to Fresno?) Anyway, I was excited to drive the Uhaul I really was. So I get all my snacks - Doritos, Reeses Pieces, jerky, the good stuff. When I get all settled in I notice the steering wheel is all titled and whatnot to the left or as I like to say "cockeyed." The tires are straight but the wheel was not, you get my drift (there was plenty of drifting, just wait). Okay so we hit the road, wooohoo! I'm towing a 4,000-pound Jeep Cherokee on a 500 pound metal Uhaul trailer from McMinnville, Oregon to Fresno, California. As we're driving everyone kept telling me I was going to have to take it really slow and easy as we went through Grants Pass - I'm from Washington and we go over Chinook Pass all the time, it isn't that bad. So people are telling me to shut it down into 3rd gear and freaking out and I know I'm going to be fine because I called myself the best truck-driving, trailer-dragging, Jeep-towing sonofagun this side of the Mississippi. Alright so literally nothing really happened until we got up over the pass (which wasn't bad at all) I did notice that the Uhaul was automatically shifting into third gear anytime I was driving downhill even If I was coasting - why? The truck literally sounded like it was going to explode because it was at 5500 RPM - wut? So if you ignore the shift shock, 20 ton trucks ripping by in the fast lane nearly flipping us and the engine nearly combusting on the highway I'd say the first six hours of our trip were pretty low key. Alright flash forward to our first stop to lunch in Weed, California (lol big stoner place I guess) and every one in this town looked like they had spent the last 20 years stuck in a car hot boxed by Snoop. Incredible scene in that town. We get back on the road and make our way into the central valley with no problems at all. Truck was running great until beautiful Sacramento, California... In Sac, we were met by a five-lane highway from hell. The lanes were so narrow that going the speed limit was literally impossible if I were to do it without plowing into a the mid 2000's Geo Metro in the lane to my right or the 18-wheeler steamrolling through the left lane. All of that being said, this wouldn't be THAT bad if the wind wasn't gusting at 30 miles per hour from my right (the truck pulled right remember, not fun). Every time a rig flew by us we almost died. Moral of the story is this rig needs to be realigned

Nicolas M. le

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Be more honest and transparent, just as u-haul charges for every little thing, give the customer what they deserve.

Kevin K. le

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Le client n'a pas laissé de commentaire.

Sharon T. le

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The employees are always friendly and helpful at this location. Maybe review the mobile return a little more thoroughly. I didn't realize that it would take 15 minutes. Also, clarify that the key drop box was by the front door and needs a code to deposit larger keys.

Michael G. le

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Ben was fantastic. Stayed late to accommodate my pick up!

Alfredo I. le

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S

Mark W. le

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Not much, the customer service was great and the website is easy to use.

Carmen B. le

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Le client n'a pas laissé de commentaire.

Jeremiah P. le

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Le client n'a pas laissé de commentaire.

Mary Ann H. le

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Staff was outstanding. Very helpful, friendly and made sure our fruck was clean and ready to go.

Stephen G. le

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Le client n'a pas laissé de commentaire.

Susan M. le

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I perfer this location because of the ease of renting, picking up and returning the equipment.

PA M. le

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The guys went out of their way to help and I loved that about them. They were very accommodating.

dennis d. le

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Le client n'a pas laissé de commentaire.

GUY M. le

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Did not have what I rented so they upgraded for the same price. Great service. Thank You.

SCOTT H. le

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Le client n'a pas laissé de commentaire.

Will A. le

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Excellent customer service! Thank you!

Rodney R. le

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Great Customer Service

Jesse G. le

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Fire the Asian male who not only didn’t help us but had a bad attitude, poor customer service and was very unprofessional. We will NEVER rent a uhaul from this location again.

myra f. le

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So friendly and extremely helpful. Would absolutely use this location. Again.

Chris D. le

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No improvement needed. All the employees are efficient and courteous. Been to that location several times and EVERY TIME was in and out very quickly and with efficiency. Would definitely recommend this location to everyone.

Tom S. le

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Le client n'a pas laissé de commentaire.

Melanie H. le

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Le client n'a pas laissé de commentaire.

ALTHEA C. le

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Le client n'a pas laissé de commentaire.

Adrien A. le

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The store and employees are great. No change needed.

RICH T. le

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Le client n'a pas laissé de commentaire.

Christopher P. le

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Le client n'a pas laissé de commentaire.

FRANSESCA O. le

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Le client n'a pas laissé de commentaire.

bobbie w. le

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All went well. Thanks so much

Andrew C. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

Chris D. le

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Just maybe have more help on Saturday. Ben was doing an excellent job with customers and the phone!! Very efficient! I would recommend this location to anyone needing supplies or equipment!! I found the location by accident and will always look to this location!! Thank you!

Lynda P. le

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Ben and Josh were great with their customer service ! In and out fast ! I appreciate all of the people I dealt with at uhaul for this move . Thank you !

Robert V. le

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Le client n'a pas laissé de commentaire.

Dan L. le

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Courteous, friendly, helpful, efficient.

Luis R. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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Great customer service. Good vehicle. Quick process.

Paul F. le

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I was overcharged on my phone booking, called before renting, and your people insisted they could not honor the price your agent quoted me even though your recording system verified the quote. I was sent the recording, so I could verify she quoted me $179 and not $259.

anthony b. le

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Everything was excellent. Especially the customer service. Ben was friendly and professional.

Wayne M. le

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Le client n'a pas laissé de commentaire.

Ashley B. le

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Le client n'a pas laissé de commentaire.

GLENN F. le

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Le client n'a pas laissé de commentaire.

alex g. le

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I had a wonderful experience, will deafeningly recommend location to friends and family.

Audrey F. le

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Le client n'a pas laissé de commentaire.

Dennise P. le

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They better check themselves, Over all it was not a good experience. Was charged for a lot more then suppose to be charged, plus took money from my bank account, when he was NOT given permission, causing more trouble for me and my bank.plus lied when my truck was returned. Telling UHaul the money was on hold when in fact he took the money right out of my account. This was not good at all and it will NOT happen again

Whitley R. le

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I rented 12 moving blankets but did not need them and they were returned still in the original packaging, was hoping for a refund for being unused, but was unable to get one.

Melanie P. le

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Le client n'a pas laissé de commentaire.

TRACEY M. le

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Your registration process needs severe help. I reserved a trailer 5 days prior to my pick up day at a specific location due to its hours and location. They didn't have it there when I needed it and had to go to a different location the next morning. That was a horrible experience.

Steve P. le

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We were charged 30 for a refueling fee as well as 30 for fuel. So 60.00 of unexpected charges was not ok.

William E. le

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Le client n'a pas laissé de commentaire.

Hector S. le

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Le client n'a pas laissé de commentaire.

Eric F. le

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Le client n'a pas laissé de commentaire.

bobby s. le

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Le client n'a pas laissé de commentaire.

Paul M. le

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Le client n'a pas laissé de commentaire.

Traci F. le

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I couldn’t use the mobile check in and ended up waiting 20 min just to pick up then I was double charged but couldn’t reach anyone plus I was told if I overestimated the mileage it would be credited and it was not. Never again.

Jamie T. le

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We were very well taken care of and i can’t reccom this location enough. I’ve told all of my friends and family if they ever need to get a truck to go to this location.

jim p. le

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Le client n'a pas laissé de commentaire.

KEVIN K. le

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The employees were very friendly, helpful , great customer service

L.J. D. le

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Courteous service, prompt and efficient.

Evan M. le

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Ben is extremely friendly and efficient. Great customer service!!

frank a. le

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Le client n'a pas laissé de commentaire.

carmen p. le

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Le client n'a pas laissé de commentaire.

Brian C. le

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Third time renting from this location. Staff is great, will use again!

DAVE C. le

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Great service !!! Best place to rent !

gurpreet t. le

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Le client n'a pas laissé de commentaire.

DAVE C. le

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The staff are great fast friendly awesome!

john m. le

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Le client n'a pas laissé de commentaire.

melissa r. le

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Wonderful staff!! No improvement needed I was extremely satisfied with my rental and staffing!

Karen S. le

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Le client n'a pas laissé de commentaire.

Jacob M. le

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We were given the wrong truck. They corrected things, but the error caused confusion for all involved. The professionalism is also non-exisant. I called and they answered with “hey”.

Jose D. le

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Staff was very helpful and friendly. Made for a smooth move

Russell A. le

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Le client n'a pas laissé de commentaire.

Julio F. le

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Le client n'a pas laissé de commentaire.

AMANDA A. le

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The guy who helped me was very nice and informative

Jorge P. le

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Nothing needs improvement, this location has to be by far the best location ive ever been too, great service, thank you!!!

Hector S. le

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Le client n'a pas laissé de commentaire.

CHRIS S. le

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Le client n'a pas laissé de commentaire.

Mitchel O. le

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Le client n'a pas laissé de commentaire.

Frank P. le

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The u-haul reps at this location were excellent and went out of their way to assist me with the vehicle. I would definitely use this location again and recommend it to friends and family.

Rachel W. le

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Ben was very, very helpful and easy to work with when I dropped off the truck and trailer. The location also made keys, which was quite handy in our situation.

Joyce C. le

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Second time renting here and I'll use them again without hesitating. Staff was great! In and out in minutes both picking up and dropping off!

celeste w. le

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Amazing customer service

Kim B. le

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Le client n'a pas laissé de commentaire.

Roberto Z. le

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Le client n'a pas laissé de commentaire.

luis P. le

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Le client n'a pas laissé de commentaire.

reynaldo m. le

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Le client n'a pas laissé de commentaire.

joan s. le

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Excellent customer service

Stephanie A. le

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Le client n'a pas laissé de commentaire.

Myron W. le

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It was easy in and easy out. Convenient location as well. The staff was friendly, helpful, and energetic.

Jason P. le

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Le client n'a pas laissé de commentaire.

Diane H. le

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The guy was very nice and helpful.

Stan N. le

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Everything went perfect. Great people.

Aaron N. le

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Le client n'a pas laissé de commentaire.

russell s. le

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great

Ronald D. le

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Great service and friendly.

RICHARD R. le

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Le client n'a pas laissé de commentaire.

clifford j. le

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Le client n'a pas laissé de commentaire.