Le client n'a pas laissé de commentaire.Jonathan P.
Customer Reviews for PostalAnnex Plus
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Walnut Creek, CA 94598
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
online check-in was inefficient. Ultimately went inside for in-person help from the location managerJAMES S.
Le client n'a pas laissé de commentaire.Hytham B.
Le client n'a pas laissé de commentaire.HARRY S.
Le client n'a pas laissé de commentaire.ALBERT C.
It was difficult to get reception to complete the check out process. I was running all over the place trying to complete check out because I could not load pictures from another place other than where I had to leave the vehicle. So it's definitely not a perfect processCASSANDRA G.
Great experience. Sam was so nice and helpful and I appreciated it. I would definitely go back!LISA A.
Great staff, the employee was very accommodating. A+ service would come back again.WILLARD S.
Le client n'a pas laissé de commentaire.ESTHER W.
Quick service and smooth sailing.CHRISTOPHER C.
Apple iOS app gets me to login each time I use it. Would be nice to keep me logged in. Would be good to provide more information about how toll charges are handled.CIARAN F.
Fill tank with gasBennett P.
This location was terrific. The pick up service was fast and convenient, and the drop-off (via key drop box) was simple. Thanks for offering this service in Walnut Creek!JOSEPH T.
Everything worked out well. Thank youCYNTHIA S.
Nothing! Sam is so easy, helpful and efficient! Not sure if he is the owner, but it is worth it to rent from him because he always has the rental if you book it with him. That has not been my experience with other uhaul facilities. Plus he is very friendlyAna V.
Le client n'a pas laissé de commentaire.GENE S.
Le client n'a pas laissé de commentaire.JOSE V.
Le client n'a pas laissé de commentaire.DIANE T.
Le client n'a pas laissé de commentaire.ALEXANDER JAMES D.
Helpful and cheerfulDANA N.
Le client n'a pas laissé de commentaire.Stacey G.
Process was well explained and Sam was very helpful and efficient!JASON K.
Whomever the owner of this establishment is, was so welcoming, calm and very polite. I will definitely come back and use this specific establishment again.KAILANI K.
Well done.RONALD W.
Make it easier to register in advance of picking up vehicle.JOHN B.
The manager at the Postal Annex was super friendly, and even helped guide me out of the tight parking lot. Great guy. Highly recommend this facility.ALAN W.
Reserved a truck which got changed to a van. But it worked okayRODNEY W.
Need to have all the equipment, to avoid surprises.GONZALO E.
The fuel tank was completely empty when I picked up the van. Also, I started getting spam texts as soon as I shared my phone number with UHaul, which felt like a privacy violation, especially as you took my Driver's License information and photos. Please delete all of my information ASAP.MITALI P.
Found this location to be less complicated and and overall a much better experience than another U-Haul location I have used in the past.WARNER G.
Le client n'a pas laissé de commentaire.Daniel O.
Le client n'a pas laissé de commentaire.Trisha D.
I have had truly abismal uhaul experiences in the past, not having the van or ANY van i reserved (happened twice), employees who didn't care at all about their jobs or customers, dirty vans etc. The Uhaul postal annex (Walnut Creek on Ygnacio) was FANTASTIC. The man working there stayed late for me, was super fast and efficient, made sure I understood how the gas worked and that I had the service number and his name and number should there be any problems. He, just made the whole process so calm quick and easy, I will seriously never go to any other uhaul, it's like night and day. To the man working there, a huge thank you!!KRISTIN F.
Le client n'a pas laissé de commentaire.ROBERT I.
There were roaches that infested all my furniture in uhaulJAYDEN B.
Le client n'a pas laissé de commentaire.ANTHONY D.
Great service, terrific price, friendly staff. What's not to love?ALAN S.
The people at the Annex are helpful and friendly.ANDRES L.
Le client n'a pas laissé de commentaire.ANTHONY D.
Lenient on a late return!FLORA D.
The truck was terrible! The driver's side windshield wiper had the rubber blade falling off the metal arm so it was metal scraping across the windshield. The lower mirror on the passenger door was shattered. The entire mirror arm was loose and would not stay in place for me to see side traffic while driving the busy freeways. I had to wrap the mirror and arm with packing tape to secure it. Every time I would press the accelerator, the engine would screech loudly. Likely a belt problem. Something red was splattered on a wall inside the box. Some kind of food, blood..,,not sure. Terrible!!!MICHAEL B.
Le client n'a pas laissé de commentaire.ALBERTO P.
Le client n'a pas laissé de commentaire.FOLOLA F.
Le client n'a pas laissé de commentaire.Graham R.
Le client n'a pas laissé de commentaire.ABDUL N.
Guy was very helpful and friendlySabrina L.
A truck advertised as 20 $should not cost 135 $for a 4 hour period. Even with insurance and charging per mile. I'd like someone to call me at 925.787.8420 so I can reconcile the differences. Nicknick K.
nothing. all is okay. friendly host. good sold truck. Oh...it would be nice to have lifting belts and more accessories to choose from... but that's about it.Andre S.
Le client n'a pas laissé de commentaire.KARIN W.
Le client n'a pas laissé de commentaire.Isabel Ceja A.
For the vehicle I rented (TM1770N), please look into cleaning the driver's cabin, repairing the seat covering, and checking the engine. When I picked up the vehicle, it smelled really musty, which will concern future drivers for this vehicle. Additionally, the vehicle was unable to start at one point, which required me to call roadside assistance, adding almost an hour of more time to my move.Ryan B.
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.LARRY S.
Nothing! Great experienceMATTHEW T.
The no insurance policy should cover the vehicle damage uhaul should be responsible for that. A persons Insurance covers an accident not damage that the vehicle undergoes if it breaks down while the person renting it is using it.THOMAS G.
Gas gauge was indicated wrong, ended up putting more gas than i usedARIO E.
Le client n'a pas laissé de commentaire.SARAH W.
Le client n'a pas laissé de commentaire.ROBERT A.
Nothing. Great customer service and location. The van was there as requested. Will come here again!Alvin R.
Nothing! Sam at Postal Annex is amazing!William A.
Le client n'a pas laissé de commentaire.delzel C.
Sam was awesome. He was very cordial and helpful. I plan to use Sam next time we need rent a truckKENNETH L.
Le client n'a pas laissé de commentaire.ANTHONY K.
Sam was vey helpful. I would work with him again.MACDONALD A.
I saw the same Uhaul I rented get dropped off when I arrived for my pick up time and it was not cleaned out or sanitized. The person who worked there just handed me sanitizing wipes and said that they leave it up to the customers to clean up because they don't know if anyone is allergic, which is a terrible excuse. Do not recommend.Nicole O.
Nothing. Keep up the great service.Bernard M.
Le client n'a pas laissé de commentaire.Madeleine A.
There was just a concerning issue that was resolved. When I got into the van there was a light that stated an oil change was needed in the van. I left Sam the owner know, he assured e it was ok to drive the van. It was spotless. Extremely clean and the staff was very friendly. Great place to rent from.CHRISTINE A.
Le client n'a pas laissé de commentaire.KARIN W.
Le client n'a pas laissé de commentaire.KIMBERLY S.
Le client n'a pas laissé de commentaire.Bruce R.
Pick up was not an issue. Pain was finding a truck on time and screw-up and lack of customer service to help to find one near my place and confirming it. It was very painful process, right hand didn't know what left hand is doing. No collaboration of any one whatsoever!Fari R.
Le client n'a pas laissé de commentaire.Michael L.
great experience, thank you service techs!MARCIA Z.
The only thing that was a bit disappointing was the fact that U-Haul could not keep good track of the reservation. I made a change to the reservation and went to Concord location, and the service was horrible, the lady at the desk did not make any effort to try to remedy the situation. Thank God for the Walnut Creek location in Ygnacio, the gentleman was courteous, professional and very welcoming. He made the experience a pleasure. What he did for U-Haul was a service recovery for my bad experience the day before.CHARLES T.
Le client n'a pas laissé de commentaire.MOHINDER S.
Le client n'a pas laissé de commentaire.DeAndre S.
Easy and efficient rental.John B.
Le client n'a pas laissé de commentaire.Nicole K.
They were great!EILEEN K.
I'm not sure... this may have been my best Uhaul rental experience yet.Maziar M.
Good customer service. Truck was not wiped down, dirty.Gena C.
Spray some room freshener or other fragrance in the truck. It smelled of feces. Steering wheel was sticky. Absolutely disgusting experience.Karan C.
Le client n'a pas laissé de commentaire.AARON A.
Not necessarily the fault of this location but U-Haul was the worst experience ever during any project. I reserved two large trucks. Had confirmation on both but did not end up with either. This while flying down from Portland, OR for the rentals. Needless to say, this left me scrambling.RICHARD NORMAN G.
Le client n'a pas laissé de commentaire.DOUGLAS S.
Improve your ridiculous website which allows to do everything literally online and reject most off-line. I book uhaul 2 weeks ago and get notice that my order was cancelled 3 hrs before picking up the uhaul. That is preposterous and totally unacceptable.Lingquan M.
Le client n'a pas laissé de commentaire.Ben A.
Le client n'a pas laissé de commentaire.Deanna C.
Best service everDavid D.
Le client n'a pas laissé de commentaire.KATHLEEN T.
Le client n'a pas laissé de commentaire.Sarah W.
Le client n'a pas laissé de commentaire.Michael G.
Service was great! Staff was friendly and helpful.Anthony Z.
Le client n'a pas laissé de commentaire.SCOTT C.
The controls for the lights were not in the dash, but instead hanging by wires under the dash. Should be fixed.Robert U.
Le client n'a pas laissé de commentaire.Clement B.
Le client n'a pas laissé de commentaire.Jeremy M.
Le client n'a pas laissé de commentaire.PAUL C.