Évaluations des clients Poulsbo Mercantile

The folks at the mercantile were very nice and helpful when I was having difficulties. The Uhaul van at this location did not have the dolly that I paid for. I never got money back even after inquiry. I had a lot of difficulty with initially picking up the van. Again the Poulsbo Mercantile people were very nice and helpful. They got me in contact with their Uhaul contact person who was also helpful. The overall process was efficient or smooth, but I am happy that I was helped by very nice people.

Fix you're online system. Takes too long, very confusing, can't get help or chat when you have a question. U-haul has the worst online website I have ever seen. It is so outdated and ridiculously complicated I am surprised you EVER get online business. Totally get mad all over again when I think about it. Thank God the girls at the store were so wonderful.

Representative at the location decided to close early and refused to help me. Van had garbage in it and a half drunk bottle of wine in it. Mileage was off by more than 100 miles and I called customer service and all they could do was put notes in the system ( I have pictures of the odometer) They didn't check in the van until 2 days after I returned it (as scheduled). They charged me the other 100 miles I didn't use. Plus - you have sent me two receipts that are wrong. Not good.

Uhaul should have a frequent user database that shows “I've rented a uhaul 30 times without problems” so that my checkout process can be expedited.

So easy to use. So much better to use the online check in.

I never received the furniture pads for my rental but I was still charged for them.

Very good! Was happy with everything, super easy to use. No problems

The reservation was for 0830. At 0800 I got a call that the location wouldn't be open and hadn't set up 247 pickup - could I come at 1000. I arrived at 1005 and the location advised that I had to do it on my phone. When I completed the on line pickup it advised me to go inside to get the keys. The location knew nothing about getting keys. After 15 minutes of looking around, they called someone and got the lock box code. When I returned the van, I went inside to check in. They told me to just drop the keys in the drop box. When I got home, I decided that there had to be more to returning the van so I went on line and tried to go through the return process. It reached a point where it said "thank you, a Uhaul rep will call you shortly.". No one did. I finally called your central number and explained. The rep requested a couple of pictures I had taken and noted them on our account. All in all, a VERY unsatisfactory rental experience. The van was fine except that it constantly said change oil soon.

The onsite staff made the event a pleasure. Thank you to both!

Very convenient location, nice staff, easy check out and return.

The online checkout process is extremely cumbersome. Not all required information is provided when making the reservation so I had to wait for the store to open in order to get the vehicle. Additionally I was charged for insurance even though I declined it at least 4 times online.

We were not told in advance that we needed to check in online the people in charge of rentals were not on site when we got there we had to make two trips out to pick up the van .

Very helpful person at desk, vehicle was spotless and worked great. Thanks!

Very helpful and pleasant staff.

Not much!

I was able to do EVERTHING from my phone. This was a lifesaver, as I was 10 minutes late for pickup and the store that hosts the U-Hual rental was closed. The uhaul mobile site walked me through everthing. I had issues getting my phone to allow uhual.com to see my location, and reading the user agreements caused some difficulty. Reloading the pages and being persistant eventually worked and I was able to do everything I needed on the timeline that worked for me. WOOT

Very pleasant and friendly. Enjoyable experience. Will definitely use again.

stellar customer service. friendly staff offered an easy to use service that had made a stressful time of moving worry-free. thank you ladies for being the back bone of this transistion without your service our experience of moving would have been impossible.

Thanks very much to the onsite team who assisted me with reservations, vehicle check-out and check-in. They were all very kind and helpful.

Waited an hour to rent the vehicle, staff was not trained in the rental system, Vehicle had roaches, I had to clean vehicle before loading my things into vehicle. Not happy with my rental experience and am a regular Uhaul customer.

nothing

Nothing! Excellent service with a smile :)

Nothing! Excellent service.

I appreciate the call on Friday afternoon to let me know that the van had been delivered on time. Friendly, professional service. I would definitely use Poulsbo Mercantile again!!

Clean inside windshield better. The streaks driving into the sun were distracting!

Andrea at Poulsbo Mercantile rents out the U-Haul and is warm and professional. The truck was great - easier to drive than I expected. Thanks!

I was very unhappy with my experience yesterday. I had issues with being able to book the van online, when I called to book the operator I spoke to was very, very nice but the computer wasn't working and it took almost 30 minutes to reserve the van. Then the scheduler gave us a pick up location and when we got there they said that their computer was down and that the person who deals with the U-Hauls was out of town so they couldn't rent it out. When we called U-Haul again we were hung up on after being on hold for 8 minutes. We had to call back again. We finally got the van which I appreciate but the whole thing put us very behind for the day.

The ladies were very friendly and helpful. Will use again as needed.

Cargo van was perfect for hauling house hold items. And it was super easy to drive.

I had such a great experience and want to thank the Poulsbo Mercantile for coming in before opening just so I could check out the van. I was trying to get a jump on the limited daylight and they were kind to arrive at 7 am vs making me wait until they open at 10. I hope that they will be able to get the self-check in activated soon as it will make it easier for them and future uhaul customers. The price was great and I was very happy with the experience. Thank you!

Fast and efficient when picking up the U-Haul and dropping it off. The staff was very pleasant, helpful and nice. I would use them again!

I can't think of anything that may need improving.

The van we rented was clean and the staff was super friendly a wonderful experience overall!

Our experience went well. It took awhile to do the paperwork, but that's to be expected. The person who helped us was very nice and friendly and the cargo van was easy to drive.

Renting the van was easy and I was treated very well. The cargo van was super and made my move fast and easy. Thank you to Poulsbo Merchantile for a great customer service.

Friendly and knowledgeable staff. Always a pleasure renting from this location.

Really nice people. Also enjoyed shopping a bit in the antique/used books store.

Wonderful attention and customer service. Thank you!

None, great friendly customer service!

Excellent customer service in every way. I will rent from them again!

Nothing it was an easy experience and not time consuming, which I so appreciate!

The van was exactly what I needed and everyone was extremely helpful and very nice. Great customer service!!

I think Uhaul needs to lower it's mileage rates and demand insurance if we have full coverage insurance

Nothing...everything was terrific!

The clerk had trouble with the computer and it took longer to check out the vehicle than it did for us to move what we had. Other than that, the van is new and very nice.

The lady running this operation went out of her way to accommodate my unanticipated need for a longer rental, calling the next customer and making alternative arrangements for him.

Staff did a wonderful job in explaining and processing my Rental.