The tow dolly had heavy oil/grease all over everything! And it smelled really bad like gear oil. Straps were rust and difficult to use. The owner of this location was miserable! This was the second time I have rented from this location. All he does is complain about Uhaul. Need to get rid of him. He's not a team player at all! I'm not renting from this location again.RICHARD K.
Powder Springs Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jackie J.
The guy was super arrogant, took forever to get me taken care of, he was complaining to someone that stopped by to see him that Uhaul wasn't worth all the hassle for the money!!GARY M.
Le client n'a pas laissé de commentaire.David J.
We dropped off U-Haul on Monday the 5th. Mike was called and when we showed up he came out told us where to park the Uhaul then said I have to leave. We should not be charged for another day.Amy M.
I've never felt the need to leave a negative review for anything before but the customer service here was horrible. Upon arrival I called the number on the door, without any response after awhile I removed the trailer myself (this was during business hours). At that point a man came over and grumbled that if I had any common sense I wouldn't have taken the trainer off there (in front of his building). I told him because there was no one to check it in I wanted to make sure it was in view of the cameras. I started following him into the building and he shut the door in my face. I started taking pictures of the trailer since it was obvious I wasn't going to get a receipt. A gal then showed up and demanded to know why I was taking pictures. I told her since it wasn't checked in I wanted proof that it was in good shape and asked her for a receipt. I started following her into the building and again had the door shut in my face. I waited outside 15 minutes and decided that was enough. In all the years I've used your equipment I have never been treated so rudely. I understand everyone can have an off day but this seemed much more than that. I did get an email receipt later that day.LORA ANN S.
Everything was great except the lot was pretty dark to do a return at nightJERRY T.
When I returned I called the location and the guy was really â€œput outâ€ by me calling and got pretty upset because the area to park was full of other trucks so he had to figure out where he wanted me to park. He was out of town which was no big deal but he was pretty rude on the phone about me showing up to return (the place was where I was scheduled to return and on the contract). Then today I receive an email for gas charges of 52 $and showed the gas level being under a half tank. I put gas in it a mile from his location before I dropped it off and filled it up to 3/4 tank. So I'm hoping this will be resolved because there was obviously some confusion on his end. He checked the wrong truck in or didn't check the gas guage and submitted the wrong amount. I picked it up with 3/4 tank (on the contract) and turned it in with a bit over 3/4 tank. I emailed U-haul so hopefully it gets fixed. Other than that the truck ran great and was clean.Christopher J.
Le client n'a pas laissé de commentaire.LINDA N.
Le client n'a pas laissé de commentaire.JEANNE E.
it took me 45 minutes to get â€œapprovedâ€ for the uhaul. was pretty unhappy with that.Ashley W.
We had to wait 30 minutes on the man he was mowing grass. He was rudeRodney G.
Have use this dealer several times with personal and business moves. Great customer service!Tracie S.
Le client n'a pas laissé de commentaire.Gregory M.
Le client n'a pas laissé de commentaire.Kenneth H.
Le client n'a pas laissé de commentaire.TRACY B.
Very poor customer service. Poor attitude and reluctant service. Had to go find him when I had an appointment.jim F.
Le client n'a pas laissé de commentaire.David C.
Truck wasn't clean there were dirty furniture pads in back, not a good thing with covid 19. I was a general manager with U-Haul in Tampa Florida and I never sent a truck out like this. I know neighborhood dealers don't do the job a center does but you gotta care just a little.jean M.
Le client n'a pas laissé de commentaire.Tracie S.
Mike was very good with us moving from Florida an had a storage unit we rented he was very helpful!Pat D.
Proprietor seemed very unconcerned about checking equipment in when he finally arrived. Again thanks to Heather as she checked equopment in after pictures were texted to her phone.JANET H.
No one was there for the drop off so I parked and dropped the keys and leftBryan W.
Le client n'a pas laissé de commentaire.Victoria T.
Le client n'a pas laissé de commentaire.Fredrick N.
google maps took me to Budget Rental several miles away. I was told by customer service when I ordered the truck that the location opened at 8:00 am Sunday, but they don't open until 11:00am.Daniel V.
Nothing, it's absolutely perfect and convenient.Fazil F.
Quick check-in and friendly.Dale S.
Le client n'a pas laissé de commentaire.lesli M.
Le client n'a pas laissé de commentaire.Randolph M.
Le client n'a pas laissé de commentaire.Richard D.
Keep up the good workKandy R.
Mike, was very courteous and helpful.James W H.
Mike was very helpful with me picking up the truck when I needed to pick it up will definitely use this location in the near futurejohn L.
Was very disappointed got to are location and there was a lock on it spent 3hoirs on phone trying to figure out what to do about it but they did take money off payment when returnedCHERYL S.
Drop off after hours NO body was there Office door lockedJoseph L.
Le client n'a pas laissé de commentaire.Joanne H.
Le client n'a pas laissé de commentaire.Clark B.
They were very friendly and cleaned up the mess from the first locationJoseph N.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.Brandon M.
I enjoy using U-Haul. It's been easy and the customer service is great. However the 2 times I have used U-Haul the gentlemen I deal with at the locations have been very short tempered. And not friendly. But U-Haul is self is great. I ordered a 17' truck but one was not available at my pick up location. So they gave me what they had (26' truck) for the same price as the 17' truck.Julie D.
The manager was very rude told me to hurry up and sign his paper and get the #$%& out of his office. Don't go here.Douglas F.
Le client n'a pas laissé de commentaire.tammi L.
Gentleman was not very friendly & office was messy & unkept. However, the return process was handled quickly with no issues.David M.
Le client n'a pas laissé de commentaire.Floyd M.
I put NA because I'm not sure if it's because of the facility or because of Uhaul itself. The facility was clean, but the interior of the Uhaul smelled like cigarette smoke and the horn didn't work.Misty G.
Clean, easy to find location. Good selection of equipment.Terry T.
Le client n'a pas laissé de commentaire.Chad S.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.Justin J.
the person checking the truck back in was rude and short tempered when explaining my overcharges. Moving is stressful and we were exhausted.. this man had no patience with our not understanding the additional charges.He just wanted us to pay the money and leave.Julianne D.
Le client n'a pas laissé de commentaire.robert P.
Very nice people, even rented a storage locker from him for some stuff that we don't need in the way until we get settled in over the next couple weeks.Mark C.
Le client n'a pas laissé de commentaire.david L.
Le client n'a pas laissé de commentaire.Vickie H.
Le client n'a pas laissé de commentaire.Renee H.
Le client n'a pas laissé de commentaire.Rebekah D.
Have more accessories, like belts and ropes.Marcos G.
Le client n'a pas laissé de commentaire.James F.
Love these guys! Easiest and nicest Uhaul in the area.Benjamin H.
Le client n'a pas laissé de commentaire.Richard C.
Le client n'a pas laissé de commentaire.HARVEY K.
Le client n'a pas laissé de commentaire.Jada A.
Le client n'a pas laissé de commentaire.Kent B.
Le client n'a pas laissé de commentaire.Ric A.
The salesman was the same person I dealt with a week earlier when we rented another u-haul. Although we had no problems with him this time, because of our last encounter I had requested a different pickup location but ended up at Powder Springs. What was interesting is that this salesman called me to say he wasn't happy with my first review of him. I thought this was my opinion (as well as those of the people who accompanied me there) of his job and professionalism!??? Just another example of his UNPROFESSIONISM!! Very done with this place!Judi H.
Le client n'a pas laissé de commentaire.
Le client n'a pas laissé de commentaire.Carter J.
The guy at this rental location is a jerk! He was rude and not very courteous. The business was locked up and I had to call the guy to come to the location even though I had an appointment. He had none of the paperwork ready and had to do it all twice because he realized the trailer had not been checked in so he could not complete the paperwork from the computer until it was checked in first. We were not told we needed an adapter for the plug in and therefore we had to drive off the location without any brake lights or turn signals and run to a parts store and buy one. This guy was totally incompetent! We have rented another u-haul for this next week but are going elsewhere for to do business!!Jana W.
Easy to find and get to for rental or rerurn. Propriater is very fast checking in or out. Good selection of equipment.Jerry S.
Le client n'a pas laissé de commentaire.Janice L.
Looking online for a place to return U-Haul Trailer turned up several locations that no longer existed or that hours were incorrectly posted for in Sevierville, TN.ANTHONY A.
Le client n'a pas laissé de commentaire.Van N.
Nice professional people. Very helpful and went out of his way to help out. Great experience all the way aroundCenth F.
Mike was very helpfulCharles V.
Le client n'a pas laissé de commentaire.Jennifer J.
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.Melvin R.
Agent was rude, I had to wait 30 minutes while he finished gossiping on the phone about someone's trip to rehab. Then, I had to fill out everything again that I spent the time prechecking in, because he claimed not to rent enough U-Hauls to know how to run system. also, the location didn't have the appliance Dolly I reserved, so had to make due with a utility Dolly, which he was SURE to charge me for despite being local.Ewel G.
No person was on site to talk to just dropped equipment and leftWilliam S.
there was no one there to assist in the return of the trailer and I do not know if I was charges right for the amount of days. I returned it a day early.ellis D.
Le client n'a pas laissé de commentaire.MITCHELL W.
Delivered truck and was greeted and no problemsGarry A.
Myself and some of my family members have used this location on numerous occasions. Friendly and prompt service every time.Anthony Y.
The attendant was not at the location at the time of drop off. We were asked to just leave the trailer on the property. This process did not make me very happy. I like to know that I handed my rental off to a live person and received some confirmation that they received it and all was well.Gary M.
The guy at the location was very rude and cancelled my order after running my card once. Then tried running it again for almost double the amount. Very poor customer service, I have used Uhaul on multiple occasions and this by far was the worst experience I have ever had with Uhaul.Grady A.
Le client n'a pas laissé de commentaire.Brett H.
Le client n'a pas laissé de commentaire.Dana M.
The guy was not there at the agreed upon time. Had to call him & then wait for him to show up. Didn't have the appliance dolly that i had reserved but still charged me for. Then complained that i had made my reservation & did my check in online. He then bad mouthed the u haul company for giving the customer the online option.Tony N.
Le client n'a pas laissé de commentaire.Victoria B.
Very slow computer system.Karen W.
Le client n'a pas laissé de commentaire.Shirley S.
Le client n'a pas laissé de commentaire.ned C.
This man bent over backwards for us. Excellent location!!!craig S.
Owner was very rude throughout this experience. He used profanity and demonstrated a lack of pride in his job. He kept complaining about his day, slamming papers down, and even hung up on a client who called with questions. The reservation process was smooth and much easier than I expected, but I would not recommend this location.Megan J.
Le client n'a pas laissé de commentaire.WILLIAM B.
Place was closed gate was open however was able to drop trailer and drop paperwork in office drop box.HARVEY R.
Forced to go here when the truck I reserved at another location wasn't there. Owner & coworker (family) didn't like that we'd interrupted their Arby's lunch and started off very rude. His personality gradually improved but did nothing but complain out loud about everything, especially how he suffered from vertigo. My UHaul business clearly meant nothing to them, or the fact that I was then 2 hours behind schedule trying to get a truck to load. That truck was a piece of crap and made me a nervous wreck the whole time! Not happy with UHaul at all this time!Oliver L.
The gentleman that checked the trailer in was asleep on a couch in the office. It appeared he was either ill or injured. Either way there was nothing wrong with the process, just kind of quiet and reservedDAVID P.