Évaluations des clients Power Zone

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Power Zone

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DAVID JAMES C.
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Efficient, friendly checkin/checkout. Adding two extra days was handled quickly with no hassles. Terrific experience. Definitely the place to go!

Christopher P.
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Jim was able to get us our 15 ft truck. Great customer service

KATHY G.
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Le client n'a pas laissé de commentaire.

DONNAPENNINGTON K.
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Le client n'a pas laissé de commentaire.

Joseph D.
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Le client n'a pas laissé de commentaire.

BARRYKIRK G.
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Le client n'a pas laissé de commentaire.

LAURABETH B.
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Le client n'a pas laissé de commentaire.

Robert J.
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Le client n'a pas laissé de commentaire.

KENNETH M.
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Nothing. Customer service was excellent.

Hubert J.
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I needed to find a dealer fast as my original supplier called and said they could not provide the trailer. I was on the road and needed a Trailer at my destination. Found this dealer who was located just off I81. They got me hooked up and back on the road in no time. Very pleased with their service. D

DIANECRAUN M.
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Le client n'a pas laissé de commentaire.

Garry R.
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Made a bad situation good

Kenneth P.
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Le client n'a pas laissé de commentaire.

RANDYALAN J.
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Wonderful, professional and courteous service from check in to delivery of the product. Can't say enough.

Rene A.
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Le client n'a pas laissé de commentaire.

Cathy P.
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Uhaul indicated 98" inside wide dimensions 26' truck and planned loading as such....turned out to be only 90" wide actual...threw the whole loading plan in the trash can.

KENNETHTOLLEY P.
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Everything went perfectly good .. personnel were very knowledgeable, courteous and friendly. Definitely will use this u-haul facility for future rentals ..

DENNISGEORGE W.
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Service was awesome. Vanessa explained everything very plainly.

Karen D.
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Le client n'a pas laissé de commentaire.

TINAPOFF J.
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Employees were extremely nice and helpful

MALLORYBETH W.
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Le client n'a pas laissé de commentaire.

Christopher D.
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Le client n'a pas laissé de commentaire.

Laurence C.
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Le client n'a pas laissé de commentaire.

Audrey D.
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Le client n'a pas laissé de commentaire.

JOSEPHMARTIN C.
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Le client n'a pas laissé de commentaire.

ANDREWJOHNSTON P.
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Le client n'a pas laissé de commentaire.

CURTISRAY C.
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Le client n'a pas laissé de commentaire.

JOSEPH E.
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Le client n'a pas laissé de commentaire.

Bryan W.
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Le client n'a pas laissé de commentaire.

Sandra M.
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Le client n'a pas laissé de commentaire.

JASONMYRON T.
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Le client n'a pas laissé de commentaire.

David W.
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Le client n'a pas laissé de commentaire.

David W.
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Le client n'a pas laissé de commentaire.

DANIELJAMES M.
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Nothing. VANESSA IS AWESOME

Carl T.
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Even though I returned the trailer a day early, I got charged a $20 after hours service fee.

ANDREA S.
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Le client n'a pas laissé de commentaire.

JACKIE MARIE A.
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Le client n'a pas laissé de commentaire.

Christopher B.
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Le client n'a pas laissé de commentaire.

SAMUELISAAC P.
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Rental drop off was hassle free!

Sandra M.
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Le client n'a pas laissé de commentaire.

THOMASMICHAEL M.
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1. The start mileage was off (by 5 miles). Did not notice til I was about a mile down the road and I wasn't turning back. 2. Our move was 14 miles (roundtrip) and it took 5 gals to top off. I doubt the truck was full when I picked it up.

CHRISTOPHERROBIN G.
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Vanessa was great

GARY M.
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The people here were very helpful and genuinely concerned about me situation. They promptly attended to my needs and concerns. Had someone come to my location to pick me up.

JIA-QIANG H.
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Le client n'a pas laissé de commentaire.

NATHAN J.
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Le client n'a pas laissé de commentaire.

WILLIAMALAN F.
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It is not about the location but the uhaul app and online website. Both are slow and take for ever to check in or out and doing online pickup or drop offs. Took 15 minutes to pick up my truck through the app.

KATHERINEMARIE H.
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Le client n'a pas laissé de commentaire.

Jeffrey W.
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Le client n'a pas laissé de commentaire.

DAVIDMATTHEW M.
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Very helpful and nice . Awesome experience

Mike O.
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Le client n'a pas laissé de commentaire.

Mark M.
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Excellent service. Very helpful.

Kevin H.
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I hate that I can't remember the lady's name, but she was very kind and helpful. A quick and pleasant transaction!

ABHRANEIL D.
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Le client n'a pas laissé de commentaire.

RANDALLDEAN M.
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Don't use a check or debit card used a 26 foot truck for about 5 hrs got charged $850 still trying to get it straightened out!! Good luck everyone.

Sarah G.
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Le client n'a pas laissé de commentaire.

Christopher C.
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Dropped off on a Sunday, there was no 24 hour drop off location noted so left it in front of the store. Not a big deal but might give better directions for some.

William H.
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Le client n'a pas laissé de commentaire.

maurice A.
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Le client n'a pas laissé de commentaire.

CHARLES E.
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a lot space to park truck. great location. simple return.

JEFFERYMARK D.
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Customer service was prompt and friendly only positive comments for these folks

CHRISTOPHER Y.
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Le client n'a pas laissé de commentaire.

PERVAIZ M.
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lower the millage charges on local rental.

MARKHENRY S.
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Le client n'a pas laissé de commentaire.

Travis B.
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Much nicer location. Lady who checked me out was very helpful.

GARY L.
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Le client n'a pas laissé de commentaire.

Ronald P.
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Had to do everything myself with the app. Actually -- hate aspects of the app. Takes longer to check out. Depends on phone carrier for quality service. These comments are not Power Zone's fault but UHaul.

Christine S.
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Le client n'a pas laissé de commentaire.

David H.
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Although this place was nice: Your local branches aren't as knowledgeable about uhaul standards of practice. My advice for anyone is to deal with U-Haul directly vs calling local offices.

SUSAN R.
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Le client n'a pas laissé de commentaire.

NICHOLAS B.
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Le client n'a pas laissé de commentaire.

rebecca R.
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Le client n'a pas laissé de commentaire.

Mark W.
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Le client n'a pas laissé de commentaire.

james R.
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Check out was quick. John was very friendly and nice. A real pleasure to work with..

CHRISTOPHER C.
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Le client n'a pas laissé de commentaire.

Pervaiz M.
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MILEAGE CHARGES MAKES IT VERY EXPENSIVE TO RENT , IF YOU CAN DO ANYTHING ABOUT THAT WILL HELP . ESPECIALLY IF SOMEONE RENTING FOR 4-5 HOURS AND ONLY DRIVING FOR LESS THAN 30 MILES OR EVEN 50 . SHOULD RECEIVE AT LEAST 50 MILES INCLUDED IN RENT. OTHER THAN YOU ALL ARE GREAT.

DEREKRAY B.
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Le client n'a pas laissé de commentaire.

DARIN K.
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Le client n'a pas laissé de commentaire.

ALISONLEE S.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

JEFFERY C.
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Le client n'a pas laissé de commentaire.

DANIELJAMES M.
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Absolutely 💯 perfect!

JENNIFER H.
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Employees were not wearing face masks and made no attempt at physical distancing. The equipment appeared clean for the most part but there was no indication that they are sanitizing equipment between users, there was a smear of dried mud in the passenger side floorboard.

Dylan E.
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Le client n'a pas laissé de commentaire.

marlon H.
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Le client n'a pas laissé de commentaire.

Richard C.
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Honestly, never done anything remotely like this before. My friend asked me to move his stuff, and put me in quite the pickle when I realized he had bought two queen mattress that I couldn't move with my vehicle. He sent me a link for UHAUL and I just filled in everything I needed to, chose the closest place (which happened to be Power Zone), and from there it was a piece of cake. I went in 15 minutes early, walked out with the keys, drove the rental van down, moved the stuff and got the job done. I put in a little more gas than I needed to because it was a little hard to determine how much I needed to replace, but aside from that the entire thing was easy. The people at Power Zone were friendly and respectful, and UHAUL made a lot of the stressful situation easier. My only concern for anyone renting a UHAUL is that those little miles stack up fast. Make sure you have a good estimate of how far you'll be going. I just used Apple Maps and figured out how many miles I'd use over the course of my solo endeavor. Also, please don't do any moving job alone. It sucked, but everyone I knew was busy and I couldn't hire someone myself. Y'all take care!

DEBORAH T.
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Le client n'a pas laissé de commentaire.

AEYLA S.
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They weren't aware of my pick up reservation until I arrived since I was supposed to pick up in Radford, Va. I was transferred to Christiansburg and wasn't notified. Neither was this location. Customer service was good but then there were braking issues noted by the last person to drive the truck. An employee drove it and said it was fine. So they rented it to us. There were actual braking issues with the truck. I don't think this location even inspected the truck all the way before it was used again by myself. Just not a good experience all the way around.

CHARLES W.
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Don't know of anything. Everything went well.

Thomas B.
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Falsely overcharged and incapable of confirming return.

BARTLETT, TODD B.
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Le client n'a pas laissé de commentaire.

ROBERT A.
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Le client n'a pas laissé de commentaire.

SAMUEL O.
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Reduce mileage charges

Laljeet S.
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Awesome experience. The online check-in check out was smooth.

Nathan S.
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I returned the keys to the attendant and she said that was all that was needed. I later received an extra day of charges for the rental truck and was upset to find that it hadn't been checked in immediately which was the cause for the charge. I was not contacted by the attendant about the charges; they just came through in a receipt that was emailed to me. Poor customer service.

DENNISEDWARD F.
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Le client n'a pas laissé de commentaire.

CURTISALLEN H.
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Le client n'a pas laissé de commentaire.

Stan P.
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Le client n'a pas laissé de commentaire.

Jared H.
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I reserved a 20 foot truck with CURTIS STORAGE LLC, but was told that the 20 footer was not available 1 day before I was supposed to rent it. Thankfully, there was a 26 foot truck available at Power Zone. Nonetheless, the 26 footer was nice since it was easier to pack. When I went to pickup the truck there were no appliance dollies available even though I had reserved that as well. There were only basic hand trucks. This was not a terrible issue, but the move would have been much easier with the appliance dolly. The point here is that when a reservation is made, the equipment should be available. If you made a reservation at a restaurant for 6:30, but weren't seated until 7:30, wouldn't you be at least a little irritated? A reservation means the equipment will be available and reserved for the customer's use. This is not a knock on Power Zone, but it is a knock on Uhaul in general. I understand that Power Zone does not have control over the equipment that they have access to. On the other hand, Uhaul itself does need to be more proactive in ensuring that the reservations are accurate.

Angie E.
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The Power Zone rep went out of her way to find us the equipment we needed. Excellent job!

Brian W.
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The only issue I have is I was charged $17.00 for fuel. I picked the U-Haul up and it had around 1/4 of a tank. I drove 11 miles and kept it off when not driving. So I used less than a gallon but was charged $17.00. I emailed and asked about it but have not received an answer.

Non reviews have been submitted for this location.

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