The employees were extremely helpful and knowledgeable of their services.
Raymond M
Customer Reviews for Power Zone
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I dropped off after hours but the staff was helpful over the phone and the location very convenient.
JOHN AThe u-haul truck ran like crap & it needed brakes bad. The auto transport was missing the pin for the hitch.
Adam BCease leasing leaky equipment!!! The trailer leaked from the roof and bottom passenger side wheel well. (It poured rain from Virginia to New York). Some of our framed wall pieces were wet and our 5 year old couch was also damp. The trailer left the lot with 4 lbs of air in one of its' tires! This was discovered when we got it home and before we loaded it. We remedied the situation. Is it standard operating procedure to lease leaky trailers with only 4 lbs of air in one tire?? Given the wet art and very damp couch, we respectfully request a full refund on this lease.
BLAKE MI turned my rental in the same day I rented it but was still charged a late fee. Rented on 3/2/2024 in Athens , Ga. Dropped off and called the number provided on 3/2/2024 in Christiansburg, Va. it was not processed until 3/6/2024. Failure to communicate on U-Haul's part should not constitute a problem for the customer. Not happy about this to say the least.
Charles WThe staff was exceptionally professional and friendly!! A very smooth transaction and will rent from there again!!
Sean JUnit was leaking rain water into the bed around wheel wells. Got our mattress and box springs wet
LYLE WThere was the large majority of u-hauls grouped together that I went to first to find the cargo van I rented. It ended up being one of the select few that was sporadically placed a little further away, and I didn't find that there was clear instructions given to find it. Upon finding it I was to go through steps with the mobile check-in process to verify the condition and mileage, etc. But I could not find the information with the location of the key in order to turn the key to verify mileage and fuel level. I needed to "accept" that information before after LONG navigation of the website to find the location for the key. I found MOST of the process pretty easy, however the issue with the key was very frustrating. The uhaul was clean and nice though.
Jennifer CNow remember the truck didn't beep when I backed up.
MATTHEWMAHMUD AGreat people
george tVery efficient
Brian HEverything was awesome
Ken NBest Uhaul dealer I have ever used!
Jonathan MAlready as good as can be...
Wayne REasy to pickup, helpful and polite
Ron KExplain of their is cruise and how to turn on the deck light.
Sara AGet rid of the app, it is awful and doesn't work. Honestly, it's faster, easier, and more reliable to just use the paper applications. At the very least, have the paper applications available to those who can't use the app (based on the reviews, that's like 99 % of people), and also get the IT team to fix the app and actually test it on multiple devices before launch. Or make it more apparent that there is a browser link as a backup from the app. I was almost late for my dropoff time because of the app, and i got there an hour early just in case.
Dianna OThe left front tire was wore out, and the cabin lights in the back didn't work. Other than that it was fine.
RUBEN ENo improvement necessary, Everyone I worked with were wonderful and did every thing they could to make my visit great. This was both at pick up and drop off. Thanks again.
RAYMOND LThe rep was on the phone, I was just told to drop off the keys and they would take care of it. I am glad it was a quick drop off but I did not feel comfortable not knowing if everything was ok or not. I would rather they look at the truck with me, so I knew when I left.
Kelly GPlenty of space and easy to find location
David PI was struggling with the mobile pickup, the employee saw, and invited me in and took care of the pickup process super quickly. It took him less than 4 minutes to find my reservation, print the and explain the documents to sign, and scan my id. And did it all while making conversation. That guy deserves a raise.
Joshua UYour staff is very courteous and professional, I will be using them again!
ERLENE BThe service at Power Zone is fantastic. Excellent communication and spotless customer service. We have used them twice on different services. We would definitely recommend.
Vassilis KKeep doing what you are doing. Kindness and helpful advice. Thanks
TERESAANNE WI didn't have the chance to memorize the name of the staff that handled my rental contract, but I would like to say he is awesome.
Zerui ZHuge selection and very helpful people!!
Horace SBut tell your customers if they rent blankets they must fold them when done. I was charged $25!!
Janean WThe truck was not checked in the time it was used befor I rented it. It was pn empty and its mileage was not recorded BUT Vanessa took grest care of me and made the proper adjustments quickly. Vanessa was EXCELLENT and it is because of her that I will reuse this location.
susan sStaff were professional and got us on the road quickly! Easy check in and check out.
MYRA BExtremely nice people. This was first time I leased a U-Haul. trailer and it worked out perfectly
lummun sReservation was easy. Help with hooking up trailer was perfect.
LARRYDEAN LGive the customer a printed receipt.
ralph aLarge parking area
robert oMy reservation was from 6pm to 6pm Nov. 10-11. The original location of my reservation did not have the trailer and I was bumped to another location. The second location store hours were not compatible with my pick up time. I asked the location if I could pick up the trailer earlier and explained my reservation time but they said it was okay to pick up earlier. I explained my reservation was 6pm to 6pm the next day. I was charged an extra day even after explaining my situation and the store hours which were not compatible with my pick up and drop off. If I'm going to have to go to a different store location they should at least honor my original reservation times.
Shondel YA+++ attention in every way. This is always the place that I use when it comes to utilizing U-Haul services!
David WQuick and easy pickup and drop-off. Everyone was helpful and personable. They also were kind enough to share some names of local movers (not an endorsement of any, just business cards of some that had been shared with them), and I used one of them with great success. All around great experience.
RHONDA WVery professional
Steven DCheck vehicle fluids, windshield was a mess and no washer fluid.
Joe SThank you to Jim who was exceptional helpful and provided excellent customer service.
kimberly wOur return was due after business hours. It would have been helpful to have been told that and how after hours check in works. We figured it out, but could eliminated some stress knowing ahead if time.
Kevin CPower Zone U-Haul is an outstanding team!
Brian GThis location was run like a business. Would use them again.
JOHN TQuick and easy pick up and return. Excellent in town rates as well! Fully recommend PowerZone UHaul!
micah mThe process of getting it and returning it was confusing on the app. Everything else was good..
beth tEnjoyment to work with and the ease of pick up and drop off
bobbie mExcellent Quick Service
William DThe remote pick up Option is terrible. The wait time the extra verifications, the network connection and heavy file uploads and wait time is a huge pain when that is a very important moment. I would probably never opt for that option. If you need to verify so much like driving license and extra form of verification why don't you do it earlier while booking? This is really unacceptable. I was in a hurry that's why didn't ask for a refund. But i really want a refund. There was no dolly which i ordered which caused so much trouble and I couldn't ask anyone because there was no one there. Also didn't know the fuel had to be filled to the limit it was before. How do you measure that? And why would that cost 30 dollars service charge?
Md MNothing bad but when my son got to where I was at one of the tail lights was dangling out of it maybe inspect just a little better but I was very satisfied with the equipment thanks
Roger MGreat people
ROSANNE RI cannot think of anything at all.
Erik YGreat trailer well maintained All the people involved were very very mice and helpfull !
domenic sExcellent customer service! Very helpful and friendly.
Rhonda MAlways a good interaction at the location
Kevin MNo improvement needed here either. The staff was very helpful and assisted me with any issues I had. Very efficient, and excellent service
David L