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Manuel T
Customer Reviews for Powers Used Cars Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was easy fast and I would go there again. This was my second time going there.
MARY T.
Jack DHave someone that wants to do business with the customers . This person was very scary and would not come to the door. He knew we were coming at 2:30 but would not answer phone or come to door for at least 30 minutes. I will never rent from this location again. U-Haul can do better than this !!
cheryl mComputers were down. Took too long to process transaction on cc.
Samuel BCharge the rates the customer is quoted when reserving equipment.
Laura GThe location was closed when I returned the Uhaul
Kassie RI don’t understand why I had to pay extra$10,92for the drop off.
Michael WMake sure that everything is maintained, the lights work on all the equipment. I was very impressed with the way the employees took care of the problem with the trailer that I had rented on February 24,2023. The replacement trailer that I got the next day was great, the young man I dealt with was fantastic. Just the address was a little hard to find because there was no number on the building but all and all I got everything moved. Merci encore.
DEBORAH DThe customer service was amazing the overall experience was great
regina FWas charged more than told
rubye wNothing at all!! The customer service was fantastic. Quick and simple process!! Would definitely do business again!!
Shantoria PMake sure everything is on the truck. I never received the dolly I was charged for
Shelia WThey were good and kind
susan MThey were closed. Need signs up. Did have a ring doorbell
Glenda MUnprofessional, & no helpful or happy to do their job.
Patricia CI was not aware that the pick up location was closed on weekends how to pick up with my phone was confusing the business wiener came out and was very rude he stated very nasty he was closed and I can do whatever I want to do at that point I did not feel safe. I will utilize this location to anyone
Katrina BI had to hook up the car dolly I rented myself. I rented this dolly at 4:30 (at closing time) the ses person asked if I was returning it tonight, I said yes tonight or when do I have to return it. She said you have until the morning. Granted I had an hour drive to pick up my car and time loading it and the hour drive back. I called around 8 pm that same night to let them know I was about ten minutes out and the guy that answered the phone just hung up on me. When I got there I had to unhook the trailer by myself in the dark(no outside lights) stepping in holes with mud in them. The female that helped me was nice but can't pick up the tow dolly to hook it up. Very upset with my experience from this location. Little narrow dirt drive, no outside lighting for customers to see while trying to unhook trailers. Very vague with information as to when your rental has to be back. I will not go back to this location. I had to call at 4pm and wait for someone to get back to the location to rent the equipment I wanted to rent
BRIAN CNo complaints. 👍
JS BI was able to do it all over the phone. Thelma, the agent, was wonderful! She explained everything to me clearly. Told me all I needed to know in clear terms, no legalese. She even checked the truck in for me, without me even asking her about it. I will definitely do business with them again, IF the occasion arises.
Liana lNothing everything was fine
Rita LOnline service is terrible. Wait times are unreasonable, software freezes up. Lot was too full and nearly impossible to park the equipment.
John MThey overcharged my card
Christopher BThe only reason I would recommend this facility is convenience. It saves driving almost 30 miles to Pace, FL. Otherwise, there is NO drop box for leaving keys/paperwork, when called the staff was very nonchalant about the turn in process, grass needed to be mowed and it took 3 days of calling to reach someone.
Joseph CEasy to check inn.
Stephen MMake sure the trucks are cleaned better. I know its the person renting responsible for cleaning.. But if they dont i thought it charged $25 .. The mostellers is clearly taken the $25 & still not cleaning up the messes.
Heather GHorrible. Experience.
Rebekah MNo office looked to be a home. Had to come back to retrieve an item left in the truck. Phone number didn't work and no one was there when I returned. But the truck was unlocked so was able to retrieve my item.
gayle sReturn Uhaul Saturday morning no one came outside the assist with the return so I left it with key under the driver seat. The man was so rude and unfriendly he hung up on me when I attempted to call
Paulette BIt was some of the best service I've ever had I have been in business for 50 years I enjoy dealing with them thanks again
William POwner helped me rent a trailer, even though they were closed for spring break. Did it all on the phone. I can't thank them enough for helping me in a pinch.
Joel LI will recommend this facility to anyone they are very polite, and helpful every time I have entered the building
Michael WA little hard to find but are very thankful to have this option in Atmore and not have to drive to another town!
Gary AStay as friendly as you are
Donald BEverything was fine.
Loura GYou should send an undercover uhaul manager to go through the process of picking up something there. Then try to call them to make a modification to the reservation. Unavailable, uninterested… very poor customer service.
William BAll good
Glenn HI ordered an appliance dolly, a furniture dolly and a dozen moving pads. None of these were provided and I didn't learn about this until after I picked up truck and complained. I was told they were removed from the contract because they weren't available. Who rents a 26' moving truck without an appliance dolly!? Almost impossible to load and unload a refrigerator without it.
Mark WI am all good with people having a side hustle but it should at least be professional. I picked up the truck from someone's home and while the woman was polite it was a very unprofessional atmosphere. The truck was not very clean and a beer can caps in the truck trailer and a broom leaning against the front of the cab. I was not happy but it is what it is. Then on my way to my destination I got caught in a rain storm. The windshield wipers did absolutely nothing regardless of the speed I set them on. Also the headlights were on and you could not even see them unless you pulled up to a traffic light and could see they were on against the vehicle in front of me. I spent 100 miles switching from highbeams to lowbeams which in todays world is crazy. This was not a very good experience.
Bill DIncrease internet service to access app easier
Steven CNot charge for supplies not received. I requested 6 furniture pads and did not receive them but I was charged for them.
Tony SProvide a hard copy receipt.
william gI was charged more money just to drop it off. Be aware of hidden fees!
BONNIE AIn the future, please advise if there is no equipment available to rent out such as dolly and furniture pads.
Kenneth CThank you for the great safe check in and out! They really put customer safety first ❤️ Helpful, knowledgeable, and friendly service ❤️
CHRISTOPHER BEquipment very dirty red clay everywhere dude work there tried to charge $50 to cancel reservation and U-Haul don’t charge cancel reservation that is fraud I will not be going there anymore if they cannot keep and maintain clean equipment it should not be there I know Uhaul you getting money but people really don’t care about y’all equipment and it showed
Kenny GEverything was great
JERRY WIt was out in a muddy field. The office I take it was a trailer and was not offered a receipt showing delivery - told to just drop it the number on the trailer would show it was dropped off on time - duh!!!
THEODOREWALTON YI do not know what I was charged for at this location. I turned in the truck by 5:30 to the location I was told to. I put the correct amount of gas in it according to contract and instructions by personel at pickup location.
Arlene SGot held at gunpoint. Knocked on the door of his house after couldn't get the lock open for drop box for 24/7, Mr Powers came and yelled at me that it was private property and to leave, then slammed the door. I knocked again and the next time he opened it he had a pistol in his hand pointed right at me and asked if I wanted to get shot. Not very professional. Just wanted to ask a single question about the lockbox. Completely ridiculous. Absolute clown.
Matthew LNothing at all
CHASITY GStaff was very nice and friendly
KIA BNo comments!! Absolutely satisfied 👍
TRENIECE WMake sure the jack is not sank into the the red dirt..
JAMES JThey were very helpful
CATADRO NGreat inventory of equipment. The gentleman was very helpful.
JOSEPH CEverything was very nice
ANTHONY CI was charged 250 to rent a uhaul and they want give my refund I have been going back and forth with uhaul and the bank for days and still haven’t got things resolved I will never rent from them again
WYTERIA JAlmost did not get my reserved trailer due to UHaul's card payment issues. Made reservation online, drove an hour with my hired help to location to be told the payment portal had been down for days off and on. She then let me pay with cash, which she normally didn't allow, but was 25 more than rental fee, although I got that back when I dropped off trailer. However, was told in order to pick up my "deposit" I had to be there at 4pm, not before because she wouldn't be there. Also, they close at 430pm. So very small window. My hired help wound up dropping off trailer earlier and then driving back out to get the cash. In the end, I got the trailer, and lady was kind and worked with me on the cash thing as it wasn't her fault that the payment portal was on the fritz, but it was a bit stressful thinking the whole thing almost fell through after driving so far with hired help in tow. I definitely recommend calling beforehand even with online reservation.
Christy Y