Customer Reviews for Practicar
(U-Haul Neighborhood Dealer)

168 évaluations

743 View St   Victoria, BC V8W1J9

(250) 380-0627

Heures d’ouverture

  • Mon-Sat: 9 am–3 pm
  • Dimanche : de 9 h a.m. 12 h p.m.

Services dans cet établissement :

Pour nous contacter

(250) 380-0627

743 View St
Victoria, BC V8W1J9

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–3 pm
  • Dimanche : de 9 h a.m. 12 h p.m.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

We booked for one location, the reservation wound up at a different address that no longer exists. The van was at a third location. But get this, we went to that address , and there are two Uhuals at the same location ! The person working at the location we went to was rude , instead of just directing us to the right parking lot on the same property. Please be careful in this neighborhood, its rough. Please watch for needles , and be aware of the people doing drugs on the corner. No, you can't park on the U haul lot , park on the street by the people yelling wildly. It is marked for only two hour parking , but apparently no one patrols the area. Consider a different place to rent your van. Ours was dirty , and had preexisting damage to the windshield. Make sure to check yours before driving off the lot. I feel bad for the poor person working here.Good luck.

Daniel Macdonald 
Évaluation :
1

The actual location i picked up from was excellent as was the representative, however the poor score comes from when i booked online to pick up at an alternate location only to walk there and find it had been shut down. I then had to figure out who to call to then go further to pick up my rental. You should not be advertising pick up locations that do not exist.

Darren Close 
Évaluation :
3

The website doesn't give the new address just as at the top of this page it reads View St.. I went to the old view st. location. I ended up 20 minutes late getting there. The sole attendant was busy with another customer so I ended up being an hour behind schedule and I had to make it to the ferry. The was an unnecessarily stressful start to a stressful day. The woman working in the area where they sell boxes and rent equipment was atrociously rude and unhelpful.

William Clements 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Polmateer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica Ellefsen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Saliken 
Évaluation :
4

The gas tank was not full. We had to add $20 and had only driven the truck perhaps 18 miles.

David Brandon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Libby Kaul 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon Traynor 
Évaluation :
1

When I arrived at the lot pick up my van I found that there was no key in the lockbox. I had to wait for customer service for an hour and the only advice I was given was to find another U-Haul place in town. I need up having to move all my belongings that afternoon with a much much smaller window of time to get it done. It was stressful. I was only able to get through to customer service hours later.... No a good experience.

Laura Rand 
Évaluation :
5

Tina was amazing. She went above the call of duty searching for a 4 wheel trolley. AMA I got customer service!

Deborah Wyss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Andres Portilla 
Évaluation :
3

Signage on the street would be vastly helpful as there is none visible. Also, the truck was dirty inside and in these COVID-19 times I'd expect it to not be dirty. The agent at the desk was a very helpful and kind lady however.

MICHAEL HEINRICH 
Évaluation :
5

The woman at the counter was awesome...very friendly and helpful. Everything was perfect...and, thanks for just being open????????

Daniel Fraser 
Évaluation :
5

Excellent customer service. Listened and was responsive, courteous helpful. I wish I could hire her! She made my day and I will rent from this location again! Angela

Angela Weltz 
Évaluation :
4

Advice and service st pick/up was first class

Robert Richards 
Évaluation :
4

A clean vehicle is always nice. It wasn't bad inside but the outside could have done with a wash. The woman that I dealt with was outstanding, very personable and professional. I don't know her name but she was short with long dark hair.

Graham Leavett-Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Chandler 
Évaluation :
5

my online and front line experience were good but the connection between the 2 was not. I provided all info online and expected to pickup a set of keys and go; instead i had to do everything all over.

BARRY SAYEAU 
Évaluation :
3

Tina was as helpful as she could be. However, the initial agreement was not honoured by uhaul for a weekly rental and allowed km. You would think by extending your rate uhaul would keep there promise and honor there initial agreement for rate. This just shows the greed of your organization and trying to squeeze every penny they can get unethically. Honor your word and commitments.

Mitchell Rehaume 
Évaluation :
5

The location and rep was great; the only problem was finding a petrol station close enough to fill up the tank.

Hope Barrett 
Évaluation :
5

The lady at the front was very helpful, thank you!

SCOTT NEUFELD 
Évaluation :
5

There was an alert that said engine oil at 0 % on the entire time.

Nicole Gibson 
Évaluation :
5

Good and competent service on site

Oliver Schmidtke 
Évaluation :
5

I have nothing to complain about and nothing to suggest. It was as close to a perfect experience as possible.

Adam Krupper 
Évaluation :
5

Lady at the desk was extremely kind and helpful.

Armin Berrer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Henshaw 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Braun 
Évaluation :
4

Can't remember her name but whoever it was that helped us, thank you. You are so kind and such a ray of sunshine. You deserve a raise. This was our first positive experience with uhaul and we are more than satisfied. Thank u.

Eliza Lagran 
Évaluation :
5

Not enough parking spaces at return as other vehicles were parked in spot suggested.

Eugene Sederstrom 
Évaluation :
5

U-haul storage is a joke here in Victoria (first come first serve policy for RESERVATIONS!!!). But Tina at this Practicar location provided the best customer service I have ever had, and I work in customer service. She deserves recognition and I hope u-haul awards it to her.

Jennifer Toke 
Évaluation :
5

Tina was amazing, super helpful and absolutely lovely and easy to deal with. An amazing employee!

Jane King 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Ward 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Fantin 
Évaluation :
5

1. Not everyone has a cellphone with internet 2. Longer opening hours for those who wish to speak to rep in person. 3:00 PM closing in not convenient especially on a Friday.

Winston Brewster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Pittam 
Évaluation :
2

Overcharged and no receipt.

Marcus Hadley 
Évaluation :
3

Make sure the vehicle is in proper working order. The truck's alignment was out of and the truck pulled to the right.

Richard Montoya 
Évaluation :
4

The service is excellent but the vehicles always seem to be dirty.

Lee Spence 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave Hoover 
Évaluation :
5

Great service ??????

Gordan Cannell 
Évaluation :
5

Friendly, efficient customer service (:

Erin Turner 
Évaluation :
5

Tina, was undoubtedly the best rental car agent I have ever ad in decades of experience in travelling. I will unconditionally recommend her and this location. She is an exceptional asset to this business.

Beverly Trifonidis 
Évaluation :
5

Put your address on your confirmation - I had to google your company name to find address.

Travers Grondin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marianne Naish 
Évaluation :
5

Nothing! Tina gave amazing service, and everything went perfectly. Ill definitely come to this location again

Antony Czeto 
Évaluation :
5

Tina was fantastic, she takes great care of her customers. This location has always had a vehicle available when we have needed it. Thank-you very much.

Arthur Agnew 
Évaluation :
5

I really liked being able to reserve online, the night before, for picking up the next morning. I had to drop off the key, and used fewer kms than estimated in the 3hrs I had the vehicle, so I guess I'll wait to see how that is reflected.

DAVID ROUND 
Évaluation :
5

The agent was knowledgable and clear. The experience was seamless! I will rent with you again.

Trichia Wallace 
Évaluation :
5

it was a good service.

Engin Osberk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dileep P Govindan 
Évaluation :
5

Excellent service à la clientèle

Gurpadamjit Singh 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken Davis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benoit Colsy 
Évaluation :
5

Lady in customer service is excellent, unfortunately i didnt get her name.

Arnel Aguilar 
Évaluation :
2

First, Vehicles were not clean inside or out. Thankfully, with video i was able to safely record the condition and avoid charges. 2nd, when trying to reserve, I tried to use my Canadian Visa Debit (as per the website where it says they will work), only to have the payment fail twice and being told that I couldnt rent without a Credit Card (MAy Card does Function like a Visa Card, and has the Visa Logo, as per uhauls own website rules. the lady called in to her manager to get permission for my Mother to give us her credit card info from Ontario so we could get the rental. I wasnt allowed to pick up the van from my prefeered location, which was 2 minte walk to my house, and available at the time of booking. Instead i had to go to another location. This cost me an additional 3 KMs, when I was asked to change locations, I had agreed to do so on the promise that those KMs would be removed from the bill. They were not. There was no one at the location when i returned the vehicle at 4:45pm, so I had to leave the keys and not verify that the KMs would be adjusted.

Thomas Givlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Chirico 
Évaluation :
5

It was the 2nd time we got a van (the 1st was from a different location in Victoria) and there was no windshield wiper fluid in the van. My husband cleaned all the windows inside & out, because we didn't have any fluid on hand. Very dangerous.

Lee Spence 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES LOOF 
Évaluation :
5

It was convenient and the staff were great and very helpful. I didn't quite understand why the tank of gas had to only be at a certain level but not a full tank. The van had not been washed (outside) but that was not a problem.

Beverly Paty 
Évaluation :
5

Location hard to identify from the street.

Ian Cowan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris whipp 
Évaluation :
5

Tina, she is just amazing, thorough and so patient, waited for my pick up as I was like 15 min later than planned...she was kind and answered all my questions. I would most definitely recommend this service spot for uhaul rental needs

Gloria MacGillivary 
Évaluation :
5

The woman who helped me incredibly pleasant, friendly and helpful.

jen veness 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT BLACKBURN 
Évaluation :
5

I really appreciated the responsive assistance I received from the person at the location.

Christine Fletcher 
Évaluation :
5

More u-haul reserved parking. The van was in general parking in the garage, parked by the shop would be best, but there aren't enough spots.

Bryan Carr 
Évaluation :
5

When I arrived to pick up the vehicle, the computer was not working and Tina could not process my pickup at the time. As we waited for the computer tech to fix it, she gave me an in and out tour of the vehicle. When that was done, and the computer tech still hadn't finished, she took my information, and processed it after I left. She emailed me the info after the fact and everything worked out perfectly without me being inconvenienced at all by the computer issue. Tina was a star! The vehicle was perfect for my needs and it was a great rental experience.

Patricia Paziuk 
Évaluation :
5

Tina is a gem!

Juanito Santos De Dios 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Fox 
Évaluation :
5

My truck had broken down so I was in need of a van. The lady behind the counter was awesome. Very Professional and knew what she was talking about. I would highly recommend this Establishment again and again

James Cartlidge 
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