Le client n'a pas laissé de commentaire.JOHNLEE W.
Customer Reviews for Preferred Transportation Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sterling, VA 20166
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 3h pm
- Sam : 9h am à 2h pm
- Dim : 10h am à 2h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location was excellent though they charge me fir 0,46 cents. This amount was nominal. I will recommend U-Haul management to make a policy not to charge any one less than a buck. It will be a good gesture to save many transactions.MOHAMMADALIRAZA K.
manekin square, sterling, va. Order for 4 doz packing blankets, only had 32. Personnel could not locate my record for truck rental and said my truck was at another location. When my U Haul app gave manekin sq as the pickup location. Recommend retraining for site persons. ThanksERICGEORGE D.
Le client n'a pas laissé de commentaire.ava R.
Le client n'a pas laissé de commentaire.JORGE S.
Le client n'a pas laissé de commentaire.George L.
Le client n'a pas laissé de commentaire.TRISHALYNN K.
Super friendly staff, always willing to help!REGGY M.
Very nice customer serviceCARLOS R.
Took over an hour to get the keys to the truck. The app check in didn't work after spending 25 minutes trying. It told me I had to go into the store to complete the transaction. Waited 20 minutes in the store for the one person working to free up. Then it took another 25 minutes for him to complete the process. All information was entered into their system before I arrived and yet they asked me for all of the information again to reenter into their system. I would recommend going to one of the larger locations where they're better staffed.STEVENPAUL B.
I don't know the young gentleman's name I met with to rent my van, he was most gracious and professional. ThanksKABIRM K.
This location was great.. but.. I was originally supposed to get a truck in Falls Church. When I got there, the lady working said I could not leave my car there while making my move, so I called customer service and explained the situation. The rep arranged another truck about 20 miles further away in Alexandria (and gave me extra mileage). When I got to the location in Alexandria, they would not let me leave my car there either. When I called customer service again she said no one would allow me to leave my car (which is stupid as I need to drive to the location to get the truck). So I told her to get me someplace closer to my home and she sent me to Sterling (and upgraded my truck). The Sterling location had a huge parking lot and said leaving my car there was no problem. They did not have any record of the upgrades that customer service had promised, so I had to call customer service again and they straighted it all out. So what should have been a quick thing turned out to take over 3 hours just to get the truck. It was a night mare. The people at the Sterling location were really nice and so were the customer service reps. The workers at the Falls Church and Alexandria place were not very nice. When I got the contract at Sterling, it said I had a full tank of gas, but the truck was only 3/4 full. I told them and they made a note of it. When I returned the truck, I filled to just over 3/4. When I got my bill, Uhaul tried to charge me for the 1/4 extra gas. I called customer service again and she removed that charge. It was not a fun day for something that should have just been a simple pick up.JOSPEHMICHAEL P.
Super organized and clean environment. Everyone is so friendly and genuinely want to make sure I walk out! Best uhaul location ever!ABREEA R.
There was no one in the office. Someone from another office had to tell us where to put trailer. I had trouble disconnecting with no one to help me. Then the trailer needed chicks to keep it from rolling into parking lot. Same person from other office helped me find rocks and device to chock wheels. Not a good drop off experience.Steven M.
Very easy. Park truck near other Uhaul trucks and drop keys in mailbox very near by.Patricia C.