Évaluations des clients Premier C Store

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Premier C Store

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Gustavo G. le

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Le client n'a pas laissé de commentaire.

Ernesto C. le

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Le client n'a pas laissé de commentaire.

David J. le

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I was very disappointed with U-Haul becuase the nearest location that was handy for me to pick up was changed - without asking me first to a location further away and through much heavier traffic. I was not happy about that at all, especially when after picking up U-Haul sent me an email telling me that I could drop off the U-Haul at any location I wanted to. I had decided on my best pickup and drop off locations and the one that was most critical was changed. I expected U-Haul to give me a discount for their inflexibility and poor planning. The location was not marked well - the U-Haul office was in a gas station and I had to go find it. There was a small U-Haul sign outside and I saw a couple of trucks, but I was not sure I was at the right location when I stopped. We stopped next door first and then walked back to find the correct store. They did not have the correct drop off location on record. I would have expected them to know that. I had to call and find out for them.

Joseph H. le

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I reserved a 20 foot truck and got a 15 ft truck. I was charged for the 20 ft truck and charged for two days. I will never use this location again

THOMAS W. le

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My bill is all jacked up. I was charged for things I didnt want and charged for fuel I didnt use.

Boston P. le

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Make sure the A/C works. It shopped working halfway through the trip

Paul M. le

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Drivers door handle fell off when I entered the vehicle the agent at the pickup site took 30 plus minutes to get me on my way with no line of customers.

Benneth L. le

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Le client n'a pas laissé de commentaire.

Susan S. le

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I have a hearing loss and even after explaining that because I couldn't understand the gentleman signing me in this afternoon he was still abrupt and rudish

Ryan M. le

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The gentleman who rents the Uhaul was awfully rude. He stopped my transaction 4 different times to help other people instead of me who came after me. His response when I got frustrated and told him he needed to finish with me instead of helping other customers, he said "I run a convenience store first, if a customer comes in I take care of them and you wait" Also, I believe my bill went up as well from what I was originally quoted.

John L. le

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Just what I needed.

Abel C. le

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I was charged two items that I was not made aware of ... I send an email and still waiting response. The persona on the phone was very friendly, but it was never brought up to me and the person at the location didn’t know anything about this. He was friendly but apparently does not have the training... very frustrating the lack of information ....

Jace B. le

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Le client n'a pas laissé de commentaire.

karl S. le

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Person who gave us the keys was very nice and told us to not worry about having the vehicle back until 10 since they would be here as it is a gas station. We told him that we’d have it back around 6ish at the latest. Dropped it off at 6:10 and was told “you’re supposed to have it back by 3” which almost DOUBLED our charge since it was now deemed “late”. We told them what happened and was just told again “it says you’re supposed to have it by 3.” Will not be using or recommending uhaul ever again.

Michael S. le

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Le client n'a pas laissé de commentaire.

EDUARDO C. le

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Le client n'a pas laissé de commentaire.

Craig M. le

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Le client n'a pas laissé de commentaire.

Riley L. le

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Le client n'a pas laissé de commentaire.

Bill T. le

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Trucks need to be inspected prior to re-renting them. Gas tank had missing top vapor cap and I spilled 15 plus gallons fourth of the tank, of gas on I-45 before some one flaged me down. Truck had to be repaired before I could continue.

Walter W. le

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I did my reservation online 5 days before I needed the truck. I picked a major U-Haul location not far from my house because I knew they would have everything on my contract. I received a call that informed that I had to go in the opposite direction and farther distance to get the truck. I didn't complain and went to pick up the truck at a location that turned out to be a convenience store. The manager would wait on me between convenience store customers even though I had used expedited pickup. On top of that, he didn't have the blankets on my contract. I had to go to the original U-Haul location I had chosen to get the blankets, which were not ready and had to be bagged. I spent almost two hours just getting the truck and blankets which put me way behind on my trip. I do want to say that the employees at the original location where I had to go to get the blankets were more that accommodating and never complained about having to get the blankets.

terry V. le

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Really helpful & nice. Helped resolve issue with U Haul main #. He also did what he could help us. Thank You

Mike A. le

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Attendant was extremely helpful.

Javier W. le

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Le client n'a pas laissé de commentaire.

Aurora M. le

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Le client n'a pas laissé de commentaire.

GARY K. le

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Le client n'a pas laissé de commentaire.

GARY K. le

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This business was at a gas station & very disorganized

ESTELLE M. le

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Chaos. No dedicated employee. Gave my assigned vehicle to someone else and made me get a bigger truck.

Peter C. le

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Le client n'a pas laissé de commentaire.

Daniel K. le

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Issues checking in. Lack of help. Incorrect charges with additional fees attached without authorization.

Matthew G. le

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We were charged extra we were originally charged for $67.81 and then we got an additional charge $86.03 without our knowledge

Melanie A. le

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The trailer was in such bad shape that I was not even able to use it to transport my vehicle. It didn't feel safe at all. The tail lights didn't work either. I felt like this was a waste of MY time.

Jacob M. le

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The gentleman working was doing his best, but this was one of the worst U-Haul experiences I’ve had. I got there at 9 on the dot for my pickup and didn’t leave till 10:30 because U-Haul doesn’t ensure these random gas stations have the right equipment to sign people in. I even did a pre checkin, so it literally should have been just walk in and out. There was even another group of people who came in expecting to pickup their U-Haul truck but there was none of them there. Really hope they fix their operations.

Stacy V. le

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Le client n'a pas laissé de commentaire.