Customer Reviews for Premier Janitorial
(Concessionnaire U-Haul dans le voisinage)

189 évaluations

270 Shaw Av Ste 103   Clovis, CA 93612

(559) 940-6322

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 6h pm
  • Sam : 7h am à 2h pm
  • Dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(559) 940-6322

270 Shaw Av Ste 103
Clovis, CA 93612

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 6h pm
  • Sam : 7h am à 2h pm
  • Dim : 8h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent service!

AURORA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doug K. 
Évaluation :
1

The single worst customer service experience I've had in my life. These pieces of shit completely made up a policy about giving away trucks if you show up 15 minutes late, which they did to some other dude who didn't even have a reservation. Then the fat fuck owner screamed at me at the top of his lungs after corporate already told the staff they were completely in the wrong. I felt physically threatened for my safety at this location and will be taking legal action. These douche bags need to be put out of business completely.

ELI N. 
Évaluation :
5

All good thank you

JOSE A. 
Évaluation :
5

Thank you Paul for all your help. Amazing work.

ANDREW R. 
Évaluation :
5

Did great.

MARK W. 
Évaluation :
5

Nothing you already do everything exelent customerservices

FRANCISCA A. 
Évaluation :
5

Great service 💯 satisfied!!! I appreciate you

LUCKY E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
2

Was charged for gas but was not refunded for uhaul I never received

Willisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE H. 
Évaluation :
5

Rien

William E. 
Évaluation :
5

The best keep it up Thank You ...

BRANDON J. 
Évaluation :
5

Great service!

MICHELLE H. 
Évaluation :
3

Nice s lady ....

AARON H. 
Évaluation :
2

I did a one way trip but I had to go 1 hour out of the way just to pick up the truck so that was 2 hours of wasted time and all they told me was there were giving me 50 more mile for free but that wasn't free gas so I had to pay more for gas when it wasn't my fault and when I booked my uhaul I asked for the same time then they contacted me the next day and sent me to the next town over then later on that day texted me with the other address in clovis witch was 1 hour away.

MONICA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARMANDO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMRAT K. 
Évaluation :
5

Nothing, we dod have problems with the self turn in.

ANTHONY C. 
Évaluation :
5

Loved the cashier Lizzie so nice and upbeat for a Sunday morning!!!

NICHOLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIE P. 
Évaluation :
3

The truck was not inspected at all before renting it out. We didn't know a tire was blown out to the point it was just shredded. The exhaust pipe had a hole cut out the side of the truck where it was DANGEROUS. We were given the wrong Auto trailer, and the replacement trailer was in worse condition and obsolete than the one we originally received. I would not recommend renting a U-haul from this site if they can't even preform basic maintenance.

KIRKLAND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARACELI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN F. 
Évaluation :
5

Everything nice

JOSE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON J. 
Évaluation :
5

Nothing all good

JOSHUA K. 
Évaluation :
1

I rented a 10' truck and had the confirmation with a pick up and return at same location . When I got there I was told there was no truck available as it was only a “ONE WAY” rental . I called customer service and they said the booking was correct . I was told again by the location I could not take the truck and I could do a new rental for a pick up truck !! I had to book three reservations over three days to keep being told there was NO available trucks at the locations ! This was the worst customer service I have ever had ! How can you rent trucks and accept payment to then not have a truck available ! I had to pay out movers that couldn't be used because uhaul didn't follow through with their promises !!

BRIAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damilola E. 
Évaluation :
5

Nothing, everything went well and to plan. Equipment was clean, and administration was very helpful in making everything go smoothly.

Dean D. 
Évaluation :
5

Nothing at all Staff was friendly and helpful

ANDREA D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRENT M. 
Évaluation :
5

Awesome customer service.

PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KONGPHENG T. 
Évaluation :
4

Overall… I had a good experience. The staff at Premier Janitorial was excellent! The only issue I had was a couple of hours prior to my scheduled pick up time, I received a call changing my pick up time to later in the day (from 1:00 pm to 3:30 pm). This was extremely upsetting to me as I had our move day scheduled with specific times/hours that things needed to be picked up from different places. And… whoever called left a message and never called me back to confirm that the changes worked for my situation. Thankfully, the staff were able to resolve the issue by giving me a smaller truck (which was inconvenient but worked). We've used U-Haul many times on the past snd never had issues do hopefully this was an isolated incident.

CANDACE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lattana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

claudette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
5

I had an issue trying to turn in the truck using the app. It wouldn't take the picture of the odometer to verify usage. I went I side the they took care of turn in.

Duffy J. 
Évaluation :
5

Are we able to rate the Movers? If so, the movers from Clovis were great and went above and beyond. As for the movers from San Leandro, they canceled and are horrible. Merci.

JASON T. 
Évaluation :
1

There a lier , cheat, and asshole,

CHARLES F. 
Évaluation :
5

Very helpful!

JENNIFER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W. 
Évaluation :
1

I was over charged 72 $my bill says I was charged for 2 days rental on the truck & furniture dolly, and an “after hours return fee” of 20 $. I only had the truck on Sunday, September 5 from 0800 and returned the truck at approximately 1530-1600 hours. This location apparently closes at 1200 hrs. I will be contacting the business and if this charge isn't taken off I will put the changes in dispute with my credit card company.

TOMMY M. 
Évaluation :
1

I had to go to 3 "U-Haul" locations to find a trailer that I had reserved online. The main facility on Blackstone was great but the other to locations are actually hidden in shopping centers and properly identified to be seen from the street. I was never told that the locations were associated U-Haul vendors. One was a packaging office and the other was a janitorial cleaning office. The only U-Haul sign was a very small placard in the window and if you were not looking for something that small, it is missed easily. I spent 2hrs trying to rent one trailer one way.

RICHARD S. 
Évaluation :
5

Amazing customer service!!!!!!!! The lady was on top of everything and super nice got me in and out in no time. Very very pleased

ERICA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK C. 
Évaluation :
5

The vehicles fuel tanks are always full, and the service is wonderful!

JANICE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEITH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY S. 
Évaluation :
5

No suggestions to improve. Great location, service, equipment and I loved that you could get a rental on Sunday.

JOYCE P. 
Évaluation :
2

Pickup time was set for 7am and wasn't able to work with anyone (or enter the building) until 7:20am which delayed the checkout time approximately 40 minutes past the reservation.

Bryan M. 
Évaluation :
5

Service was great!

ALEX G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREG G. 
Évaluation :
5

Did Great!

WILLIAM S. 
Évaluation :
5

The staff and charge was really great they make sure that everything was explained as far as the rates. I understood everything that I needed in order to have a successful rental experience. Thank you again staff!

Silvano B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pETER L. 
Évaluation :
5

These guys were great, the customer before me at another location did not return the equipment, I was able to get my trailer here and it was a shorter drive. Thank You.

DARNELL T. 
Évaluation :
5

Nothing! They are very friendly. And helpful I will be using them again in October ðŸ'

Loraine B. 
Évaluation :
5

The Staff was very professional and helpful. We had a situation with the moving company that we ordered and desperately need an additional truck to transport our belongings. They were so helpful with our last minute request. They saved the day because I had no place to turn. Hats off to the U-Haul Team there.

ALTERMESE B. 
Évaluation :
1

The staff was not helpful and were reluctant to help. I wanted to rent two dollies but the representative said they didn't have any. I didn't get a walk through for the truck. The dude just gave me the code and I went outside to get the keys. This place is very unprofessional and not courteous. I had already gone to two other locations because one truck at another facility had the catalytic converter stolen and another location I was sent to said that the truck had been vandalized. I know that there are Covid protocols but I didn't get any help. I was given the code to get the key from the box and then to told to get my truck.. I just could not believe how unhelpful they were at this location. I would not recommend premier janitorial as a drop off or pick up location any further.

EDWARD C. 
Évaluation :
1

I did not reserve a u-haul but I am getting emails and texts regarding it. Can't get anyone on the phone. Please fix this

NOGIVENNAME J. 
Évaluation :
5

Paul was very nice and went above and beyond expectations.

RYAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERREK C. 
Évaluation :
2

The air condition was broken on the vehicle, and they immediately gave me another. However, I witnessed the owner shaming a special needs employee for not being able to carry out a task on his own. It had to do with unlocking the backdoor for someone, and the poor kid apologized saying he hadn't done this before, but there was no patience offered by the owner. Shaming and blaming are narcissistic tools, and the owner was constantly on his cell phone. They were personal calls, and on one he invited his friend down while telling him he could use the copier. It took more than a half hour to get in and out of there which made me late for my appointment, and I was told it was not their fault. I'm 49, and I have rented from U-haul a dozen times in my life, and had never had a bad experience.

DAVID W. 
Évaluation :
5

Merci

KELVIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK P. 
Évaluation :
3

The vehicle had a lot of damage to the bed area that wasn't noticeable in pictures. I was charged when I picked up the vehicle and when I returned it via the mobile check out. Also, the change oil light was on.

Colin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY M. 
Évaluation :
5

Great service.

MACARIO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Great service!!

PAT B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Manuel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Excellent customer service!

GEOFFREY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN D. 
Évaluation :
5

Nothing. Excellent service and easy check-out.

STEVEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

Excellent Customer Service at this location!!! Very friendly and polite! The only thing is that I didn't notice about the fees for After hour turn in and cleaning (an extra 45 I wasn't expecting) But again, extra nice people running this location.

GLENDA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gurpreet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY H. 
Évaluation :
5

Locations were great! U haul as a company was horrible!

Brian P. 
Évaluation :
3

The vehicle I reserved was not available for me.

Billy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

The gentleman that help me was great

JAVIER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY C. 
Évaluation :
5

Friendly and dedicated service.

MANUEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP B. 
Évaluation :
3

System online registration was not working properly therefore the in store representative had to perform a manual registration for me. Mobile pick up needs to improve as I still needed to go inside a store front. I wished the rental had a full tank of gas instead of 1/4 (policy needs to change). Better resources to employees for situations when registration reflects error. The employee did her best but due to the lack of resources and flawed system I didn't get my truck until an hour later from my schedule pick up.

Matthew Y. 
Évaluation :
3

I had requested a pick up at 6:30am. When I went to pick up the uhaul, the keys were not available. I'm not sure if the employees had forgotten to leave the keys in the pick up boxes, but I had to wait til the store open to retrieve the uhaul. Therefore I was late for my own schedule.

HOUA V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dina E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR E. 
Évaluation :
5

Easy to drop off

WALTON C. 
Évaluation :
5

Great customer service! Will definitely rent from here again. Merci.

Guadalupe L. 
Non les évaluations ont été soumises pour cet établissement.

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