The vehicle was a pile of junk. I couldn't contact anyone to let them know the vehicle wouldn't run right. Plus it was leaking antifreeze the back passenger tire was flat. I spent my own money to air it up and it wouldn't hold air. The brakes are bad. I believe that the front ball joints are bad the tie rods may be bad as well. Overall it was a bad experience...Maxwell W.
Customer Reviews for Premier Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lake Orion, MI 48359
(The first right past Culver's restuarant)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 10h am à 5h pm
- Ven : 10h am à 4h30 pm
- Sam : 10h30 am à 1h30 pm
- Dim : fermé
Heures d'ouverture spéciales
- 9/22/2021 - 9/23/2021: Fermé
- 9/27/2021: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.KEVIN JAMES W.
Everything was acceptable and everyone I talk to you was professional and helpful and were patient with my questions. Merci.HELENE KIM F.
24/7 app was difficult to use. Needed assistance from person to complete pickup. Down off was fine. App is not user friendly.Troy M.
Le client n'a pas laissé de commentaire.RUEL BALLAN R.
Le client n'a pas laissé de commentaire.Alisa S.
Next time inform me BEFORE I go to original Old Telegraph Rd, Pontiac pick to tell me my trucks BROKE gotta go to Lake Orion.George K.
They didn't have the pads and dolly that I had rented through the website and also couldn't refund that rental cost.Scott M.
Le client n'a pas laissé de commentaire.EMIL V.
Le client n'a pas laissé de commentaire.ERIKKA SHOBONNE R.
Online check in did not work. I tried when we dropped vehicle off and again the next day by bringing my tech savoy daughter. I spent over an hour of my time trying to check the vehicle back in.KELLY MARIE M.
The truck had 141 000 miles. That is not cause by itself to replace, but the front end and steering felt very loose. Engine power was weak. The green meter never left the floor unless coasting downhill. I have driven these in the past. I strongly recommend a tune-up and front end inspection.Geoffrey O.
Le client n'a pas laissé de commentaire.Bethany G.
Le client n'a pas laissé de commentaire.VANESSA H.
Appreciate the service, truck was clean, Saved 20 $by self check in (return) using given link.Mayur P.
I am curious about my bill--I had rented the same size Uhaul from the same location earlier in the week, and it was 0,79/mile. Yesterday, it was 0,99/mile. What caused the 0,2/mile increase in just a couple of days? Merci.TIFFANY RENEE B.
Le client n'a pas laissé de commentaire.Tiffany B.
Le client n'a pas laissé de commentaire.paul H.
Le client n'a pas laissé de commentaire.John M.
Worst customer care and the truck is old and i returned in same condition even i see a cleaning fee 25 $Sharath chandra C.
Le client n'a pas laissé de commentaire.GREGORYERIC T.
Le client n'a pas laissé de commentaire.Cindy A.
Le client n'a pas laissé de commentaire.RAKETA TANAE H.
Le client n'a pas laissé de commentaire.Margaret D.
Le client n'a pas laissé de commentaire.Vivian J.
Le client n'a pas laissé de commentaire.edward S.
Service was absolutely wonderful! Such an easy transaction and I was able to complete my move. The truck itself, however, is amusing as I dont think it is capable of going over 40 without serious screaming. No worries about speeding tickets or damage due to whipping around corners with this baby. Ha!Wendysuzanne M.
Le client n'a pas laissé de commentaire.shobhit M.
Le client n'a pas laissé de commentaire.Vamsi S.
Le client n'a pas laissé de commentaire.Ronald G.
Le client n'a pas laissé de commentaire.Daniel V.
Truck was not clean ..I was charged 17 $for what apperrss to be 1-2 gallons of gas...I put gas back in it and was extremely close to matching the initial level of gas, and if I was not exactly correct, I was within 1-2 gallons of the original amount. Still, I was unnecessarily charged 17 $for what must have been 1-2 gallons of gas AT MOST. NOT happy about thatGary O.
The vehicle was a little difficult to drive as every time I was braking there was a whirring noise. Probably from the gearbox. The person at the desk was helpfulRahul P.
Le client n'a pas laissé de commentaire.Jessica K.
Le client n'a pas laissé de commentaire.Natasha S.
Le client n'a pas laissé de commentaire.Leslie F.
Le client n'a pas laissé de commentaire.brian G.
Le client n'a pas laissé de commentaire.Colleen W.
I have no issues with Premier Self Storage, but I do have an issue with U-Haul... I made a reservation online and got an e-mail back from email@example.com titled "Your U-Haul Quote", but when I went to pick it up, they were not able to find my reservation on uhaul.comROBERT M.
Uhaul location changed at the last min without notice, had I would've never called, we would've never known. unprofessional , non informative, never told us they would be closed for drop off and never gave us after hours drop off instructions.Omari F.
Easy to drop off a rental truck and turn in keys inside. Very clean and nice-looking location.Alan P.
I think that there is some thing wrong with the sreering because the steering wheel was off center on the truck i rentedRobert P.
I am sorry I was not able to return it quicker but I am so thankful for the ones who ran this location. They really are great people.Lona W.
The truck was easy to drive and the front office lady was very sweet and encouraging.Sarah R.
We will use again!Bobbie Jo B.
U haul trucks can be more cleanVaibhav B.
for first rental when you don't know much Advise to bring his own locker for the trunk Offer to rent dolly and blanketsEdson F.
Le client n'a pas laissé de commentaire.Jim B.
Le client n'a pas laissé de commentaire.John B.
I completed the rental online, then the rep at this location advised that they didn't do the online thing, and she double billed my credit card.Maurey D.
The truck had not been swept out from the previous renter.Jeffrey H.
Truck was clean and well maintained. Office was clean. Could offer free coffee. Office person was polite and efficient.Denis W.
Mary and he staff are some of the most professional people I have met. Great experiencechester S.
Le client n'a pas laissé de commentaire.Edward T.
No dolly or covers available at that location. Had to go to another dealer to rent them.Jerome D.
Le client n'a pas laissé de commentaire.Michelle S.
Very old and delapitated VAN.Tim J.
Le client n'a pas laissé de commentaire.PETE T.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.robert A.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.Denise D.
Keep 2 keys for a truck at the premise, among which only one can be given to the renter...Mitul J.
Le client n'a pas laissé de commentaire.brian B.
Le client n'a pas laissé de commentaire.zeba I.
Le client n'a pas laissé de commentaire.Jens U.
Le client n'a pas laissé de commentaire.Nicholas K.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Cheryl P.
Le client n'a pas laissé de commentaire.shelley P.
Le client n'a pas laissé de commentaire.Mark K.
Steering in bad shape. Needs new steering gear. Experience with manager Mary and premier was fantasticJeff L.
TOO FAR FROM MY HOME drove 25 miles before loading and leaving for my triprobert P.
Le client n'a pas laissé de commentaire.ABDALLAH A.
Le client n'a pas laissé de commentaire.Haem O.
love Premier Self Storage. Mary is great to deal with; very friendly and professional.Daniel B.
Le client n'a pas laissé de commentaire.Caleb E.
Smooth sailing. No issues. The lady that set everything up was kind and efficient. Will definitely rent from this location again.Randy M.
Le client n'a pas laissé de commentaire.alice A.
Le client n'a pas laissé de commentaire.brandon K.
Le client n'a pas laissé de commentaire.Luke B.
Vehicle needs to be wiped down. It was dirty and had a terrible odor. The seal around the motor IS BROKENjennifer S.
Le client n'a pas laissé de commentaire.ROBERT E.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.Alicia B.
Le client n'a pas laissé de commentaire.SHIRLEY H.
Le client n'a pas laissé de commentaire.Amy W.
Truck was constantly pulling to the right and requires an alignment.Nicholas C.
Know what equipment is truly available. I was inconvenienced on so many levels. I made my reservation online for a truck and a dolly. The truck was there dirty but no dolly. The young man who was helping me did his best but to no avail I had to go to another location and my card had a hold placed on it and I didn't get what I reserved. Know your product and what is available please. Very irritated.Keisha B.
Le client n'a pas laissé de commentaire.Xin Z.
Le client n'a pas laissé de commentaire.DAVID P.
Awesome staff.Mike B.
Le client n'a pas laissé de commentaire.LESLIE D.
Le client n'a pas laissé de commentaire.BRYAN V.
The Manager Mary is the best! I've rented many U-Hauls in the past, but my experience at Premier Storage with her was the BEST experience I've had with U-Haul, ever!!DANIEL B.
Great! Friendly and helpful.Kara G.
I accidently indicated online I wanted a local rental. When I arrived for pickup I stated I would be returning the truck to a location in Grand Rapids, Mi and asked for it to be changed to one-way. UHaul representative stated that if he called UHaul at that moment they would send me to another location to pick up a different truck and that would be a hassle. He advised that I should call after I was enroute to my destination and that UHaul would change it to one way for me. He did not mention any fines or penalties. Had he mentioned this I would have picked up a different truck from a different location. Now I am told that I have to file a dispute and maybe I might get the 300 $penalty back.Jane S.
Some basic cleaning inside - wipe down the steering wheel as it was very sticky, ditto for previous pop spills on the IP area. Also, the cardboard windshield sunshade looks like it spent plenty of time in the dirt. Pitch it and provide a reasonably clean one. On a positive note, people were very friendly.MATTHEW D.
Switch to another company because evrything to do with Uhaul and the way it does business was horrible. just horrible. Premier was fine. Uhaul I will most likely never use again.JEFF G.
Le client n'a pas laissé de commentaire.SHENGQI Y.