Le client n'a pas laissé de commentaire.Bruce I.
Customer Reviews for Premier Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Alexander City, AL 35010
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - ven : 9h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Facility was fine; I was able to pick up my equipment with no issue and I would recommend this facility. However, I was supposed to pick up my van in Montgomery, 70 miles away. The facility there confirmed my rental (on Air Base Blvd.) the day before. But when when I arrived (after flying into town), they said it wouldn't be available. No other trucks were available anywhere near Montgomery, so my wife and I had to drive 2,5 hours extra to pick up a truck. I will go with a 10' Penske truck next time, this wasn't worth the pain. Maybe next time for your next customer, don't confirm the reservation if you don't have a truck in-hand.Jedediah G.
Le client n'a pas laissé de commentaire.Melina T.
Le client n'a pas laissé de commentaire.TINA R.
Update the U-HAUL website.CLAYTON D.
We just dropped off the trailer after hours so we didn't speak to anyone.JESSICA S.
Dropped off after hours. No way to rate this location.JUSTINE B.
Le client n'a pas laissé de commentaire.Trey P.
The manger is very friendly and helpful. My only issues with the facility are that I believe each customer should have their own access code. I had units there for seven years, and the gate code never changed other than the * or # prefix. That means numerous people who no longer had units there still had the gate code and could access the storage units any time. Also, they need more gravel because when I went to empty my unit after a heavy rain, I had to walk back and forth through standing water. Other than that, I had no problems in seven years of renting there.REBECCA S. | Expérience générale
The sweet lady that checked me in was so polite and very detailed. She was such a pleasant surprise after a HORRIBLE experience Tuesday morning at the location in Auburn on Shug Jordan. I give Premier Self Storage in Alexander City an exceptional rating!!!Kathyleen L.
Stress free return.JOHN C.
Premier Storage is a very nice facility. Your facility fulfilled our need, for storage room, during our move across town. We were not able move directly from one location to another and that's why we needed storage space. Because we downsized we may need a smaller space indefinitely and surly will be considering Premier for that need.Charles K. | Expérience générale
very nice customer serviceCHARLES O.
Le client n'a pas laissé de commentaire.Judy T.
Le client n'a pas laissé de commentaire.Ronnie H.
Have the vehicle that you ordered and don't send to another location where no vehicle at all is available. Some people do not want a larger truck for the same price due to handling issues. The company's tracking capability is laughable and is so inefficient. We will definitely go to Penske for our next move even though they are more expensive.Jeffrey R.
Le client n'a pas laissé de commentaire.SHERONA B.
Have used them on multiple occasions and have always been pleased with the service.Earl G.
Le client n'a pas laissé de commentaire.Charels C.
Better customers service and treat paying customers with the same respect and uphold all agreements with y'all customers my overall experience was horrible and I will never refer anyone to the location I picked up my uhaul at and when I called the hotline for uhaul they was rude aswell just very unprofessionalSOLITA G.
Le client n'a pas laissé de commentaire.Jeff B.
The way a great franchise should operate.MARK M.
Ann was so helpful and very nice, I would highly recommend this location to anyone! Thank you Ann so much for making my journey pleasantðŸ¤-Rebecca R.
Le client n'a pas laissé de commentaire.Milton H.
Le client n'a pas laissé de commentaire.Angelia M.
Great location close to AuburnPatrick B.
Well I think it would be hard to give a comment to improve anything. From the time I called and ask Ann about availability on a tow dolly till the time I arrived to do the paperwork to rent the equipment. She was outstanding and had the best customer service, she was friendly and I believe that she was well knowledgeable on the rental items. Also paperwork was not frustrating with her . She made that process good well and seemed to be quick . Customer service seems to not exist anymore now days . When I walked in and was greeted with Ann and spoke with her during the process I seen that there are still people in the crusty service industry that cares and treats customers well. I hope my next experiences with uhaul or any other business is as well As it was with Ann .Joshua J.
Le client n'a pas laissé de commentaire.Kenneth S.
Le client n'a pas laissé de commentaire.Shana H.
Everything was great!DAVID K.
Le client n'a pas laissé de commentaire.Tamekia K.
The truck rental process was smooth and easy. I was in and out of the location within 5 minutes. Return was a snap as well. Would rent from them again.Adrian C.
Ms Ann at the Dadeville store was very generous and kindArthur W.
I tired to call and cancel the u haul but couldn't get it canceled.... we had and unexpected emergency to come up and couldn't use it at all...Austin T.
Le client n'a pas laissé de commentaire.Norma C.
This location was closed through the holidays so I left the dolly at their front gate. I had no trouble with the dolly and it performed perfectly delivered it and all was good although no one was there at the location. Put it beside to other transport devices.William M.
Le client n'a pas laissé de commentaire.RANDY N.
Le client n'a pas laissé de commentaire.wesley K.
Le client n'a pas laissé de commentaire.Bennie J.
Le client n'a pas laissé de commentaire.Robin M.
The location was fine but the uhaul had several problems that I was very disappointed with. Like the air didn't work and the brake light kept flashing and the window didn't roll down all the way and the gas gauge didn't work properlyJuanita M.
Le client n'a pas laissé de commentaire.Henry H.
Le client n'a pas laissé de commentaire.JOHNNY W.
Le client n'a pas laissé de commentaire.jeff D.
Le client n'a pas laissé de commentaire.charles J.
Le client n'a pas laissé de commentaire.Wesley S.
Le client n'a pas laissé de commentaire.danielle W.
Very nice employees prompted employees thank you.stephen M.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Allen M.
Le client n'a pas laissé de commentaire.ALLAN F.
Le client n'a pas laissé de commentaire.Wade S.
Le client n'a pas laissé de commentaire.Chris V.
Danielle was very friendly and knowledgeable. Great customer service and clean facility/trailer.JEFFERY S.
I was called two days prior to my rental and was told I would have to drive 30 miles away to pick up my truck. I had made my reservation two months before.Christine B.
Le client n'a pas laissé de commentaire.Jarod S.
I absolutely recommend using the Uhaul location at 4100 Dadeville Road in Alexander City. The staff was very friendly, knowledgeable, and helpful. I notified them that I was traveling a long distance and she made sure that I had the best trailer possible. Although, all the trailers were well kept. She also helped me hook-up and check my lights. Even though I am very capable of doing it on my own, it was nice to have the second set of eyes and hands. I rate the overall experience top notch and well above what I expected.Miles H.
The manager, Danielle Weaver, always is great. She is friendly, helpful and always a joy to talk with. I won't rent from anyone else in this area.REBECCA S.
I received personal, prompt, courteous And professional service at both the pick-up and drop off locations. Most impressive ?? It is rare to find.Carolyn W.
Review how to park a trailer. I almost got ran over by the one we rented when we tried to unhitch and park it.ladonna C.
Le client n'a pas laissé de commentaire.dean A.
Le client n'a pas laissé de commentaire.Terry M.
Nothing the lady there was great to work with. Thank you .Brenda H.
Small operation, but was convenient for my purpose. Very polite lady that assisted me.Bobby M.
It was wonderful. The owner helped me get everything I needed. The truck was ready to go when I arrived. I was in and out without a problem. The truck was a truck. It was loaded and at times it didn't go very fast but it didn't need to. I was concerned about driving this truck 6 hours by myself but there wasn't a problem at all. It all went very smooth. I would definitely rent from U-Haul again.kelly N.
Le client n'a pas laissé de commentaire.mike G.
Le client n'a pas laissé de commentaire.Mona B.
they were very helpful and courteous. it was a good experience.James L.
Mileage rate is not comparable to Penske truck rentalgary D.
Le client n'a pas laissé de commentaire.TRAVIS J.
This is an excellent facility and the attendant provides excellent service. I highly recommend this facility to anyone seeking uhaul service.Melvin E.
Le client n'a pas laissé de commentaire.Andrew B.
Nothing. Also Danielle was excellent to deal with.She is a good people person.charles L.
Great Customer SupportDavid M.
Le client n'a pas laissé de commentaire.Lloyd G.
Le client n'a pas laissé de commentaire.John M.
Making a reservation through the national website was somewhat cumbersome. It took three follow-up phone calls to get the right equipment. The experience with the local dealer was excellent in every way. Very helpful and flexible.David E.
Customer service exceeded my expectation.James E.
Everything went well!GWENDOLYN W.
Le client n'a pas laissé de commentaire.Victoria A.
Le client n'a pas laissé de commentaire.jerry P.
Le client n'a pas laissé de commentaire.CHRIS W.
Le client n'a pas laissé de commentaire.JENNIFER N.
the trailer handled just fine even in the rain storm on the trip...the folks at Premier are absolutely wonderful...our storage unit was clean & ready to use !!!...thank youPATRICIA P.
Very helpfulJIM B.
Le client n'a pas laissé de commentaire.Teressa D.
Danielle, the person who waited on me was very personable and nice. This was one of the best experiences I have had since being born in this town 63 years ago. The town is a little hole in the wall, with "certain kinds of folk," but your representative was not one of those characters. She could give a course in good customer service. Great Experience!RESEDA S.
I came by and reserved the truck for a next day use. I told the manager that I would pick the truck up next morning and return it the same day. I had the truck for 12 hours and retuned it before 8 pm that day. I was informed this morning that I was being charged and extra day because I did not have it returned by closing time. I rented the truck for a day and I returned it that day. I will never again do business with u haul and do anything I can to keep my family and friends from doing business at that location or anywhere else. And please do not send any advertisements to my home or emailRICHARD L.
Le client n'a pas laissé de commentaire.RANDALL T.
I had an outstanding experience with Premier Self Storage. They were very helpful and informative with the rental. Everything went smoothly and I have already recommended them to others.Rob P.
Le client n'a pas laissé de commentaire.ROBERT M.
The store manager, Danielle Weaver was very professional and helpful. I will rent from this store again because of her.mark T.
Danelle was wonderful in meeting what we needed. Thank you, Denise Moseley Director, Tallapoosa County Christian Crisis CenterDENISE M.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.PAULA J.
Le client n'a pas laissé de commentaire.JOSH A.
Danielle is a sweetheart & was extremely helpful when I called moments after another company cancelled on me 18 hours before moving day was to begin. She made a potentially stressful situation a stress free one. Thanks Danielle!JULIA H.
She was great!SIERRA S.
I had several problems over 2 days trying to make an online reservation. Danielle at this location was very helpful and friendly. She went out of her way to assist me and resolve online issues.TODD G.
Le client n'a pas laissé de commentaire.LYSSA Y.
Le client n'a pas laissé de commentaire.FREDERIC H.
Actually, I was not suppose to go to this location. I was suppose to go to 17257 HWY 280 in DADEVILLE, but they closed at 3:30 pm at my appointment time. I was told by U-HAUL they were open till 4 as well as on their door it said open till 4 pm. I was very frustrated considering I had driven 40 minutes from Auburn AL just for them to be closed with no explanation. There were 3 other customers waiting and confused as well. U-HAUL customer service was very helpful and fixed the problem promptly when I called. I am very dissatisfied with that particular location, however I am very impressed with U-HAUL resolving the situation and offering me an alternative location that was very friendly and helpful.Anna Lisa D.