Customer Reviews for Premier Stone Landscape Supply
(U-Haul Neighborhood Dealer)

Évaluation :

5

We were met immediately upon arriving to the location by a cheerful representative who took care of business right away.

Évaluation :

2

After years of being a Uhaul customer without any issues this single rental has made me want to never be a Uhaul customer again. I was supposed to pick up a truck at 7 am in Morrisville VT. After speaking to 6 different uhaul employees and driving an extra 20 min in the wrong direction to get to a second uhaul location to get a truck, I finally had a set of keys for a truck that was parked in on all sides by trailers. I had to wait until 9 when the location opened to get assigned yet another vehicle that was covered with ice and had a broken windshield wiper that I had to fix. This wasted 2 hours of my time as well as had a crew waiting around to start work when the truck arrived, costing me money. When I dropped the vehicle off within business hours (1pm) there were no staff around and not enough cell service/poor wifi so I couldn't check the truck back in. From the time I reserved the truck there previous Sunday night to getting back in my car to leave that afternoon not a single part of the rental process happened without complication. My advice to people in this part of VT- don't try to pick up a truck outside of business hours, call the uhaul location the day before to make sure they have a vehicle set aside for you ( they certainly won't call you ahead to let you know), don't plan on the app working. Or maybe don't rent from Uhaul around here might be better advice

Évaluation :

1

I was successful in efficiently moving my things from Massachusetts to Vermont on Tuesday and had about an hour in which to drop off the trailer at Premier Stone Landscape Supply. I called to make sure that someone would be there in 30-45 minutes. The person on the other end of the line said: "Sure. Someone should be there." When I arrived at the address, the entire property was dark - no lights on their spacious grounds or in any buildings. My GPS commanded me to turn left into a poorly plowed driveway that did have a "U-Haul" sign adjacent to the intersection. The building that the driveway was leading me to was black and lifeless. The snow in the poorly plowed driveway got to be too much for my car and the trailer and I got stuck. After attempting to self-rescue myself, I began to walk the property to find where any body might be hiding. I found nothing, though I did see some U-Haul trailers lined-up in a larger parking area that did have a better plowed, more direct roadway than the tiny diveway that my GPS had directed me to. While walking back towards my car wondering what I could do next, a large dump truck with sanding equipment drove in, apparently returning to Premier Stone Landscape Supply after completing its end-of-day jobs. The drive of the dump truck promised and did help me dig out my car and tow it out of the snow into the driveway that he spent 20 minutes clearing and sanding for me. Someone should have been at the drop-off location until closing time, especially after I called, and someone should have been available to answer the phone as I tried to call between 4:45 and 5:00 pm and beyond.

Évaluation :

3

wasn't clear how to drop off vehicle. i left truck and luckily everything processed fine

Évaluation :

1

U haul was definitely there on the side thing and were way more interesting in their business.

Évaluation :

2

I returned our rental and it wasn't processed till 3 days later so now Uhaul thinks I owe for 3 more extra days!

Évaluation :

3

Uhaul changed my pick up location at the last minute. I had reserved this truck one month in advance. Bad form all around. They gave me 12 miles (per their computer), it was actually 20 miles further away. The cab was not clean. It never is when I rent your trucks. I ordered a hand truck that was not taken care of. They also neglected to charge me and called several days later to charge me. Hundreds of dollars on a truck rental and you can't comp me the hand truck? On top of that she overcharged me by $4 -- at this point I've had enough of Uhaul and let it go.

Évaluation :

5

Need to refund for dropping off early

Évaluation :

5

The owner was great - helpful, showed up at 615p on a Friday night to ensure we got the right equipment. She really made it easy for us.

Évaluation :

5

Everything went very well - a wonderful experience

Évaluation :

4

Nothing. Keep up the good work.

Évaluation :

5

Super easy!

Évaluation :

3

No staff or clear signage at drop off location

Évaluation :

5

The Uhaul website was not accurate and had use going 70 miles out of our way. The location listed on your website was no longer a Uhaul representative. Primer Stone Landscape was very helpful and easy to do business with to provide a Uhaul for our emergency need.

Évaluation :

5

This was my first time renting a truck, but they made everything easy and did it with a smile!

Évaluation :

5

When you rent a truck out to a customer and it has a flat tire that then takes 2 hours to be repaired...not good. The repair service said there wasn't even a valve stem in place, probably running flat for some time.

Évaluation :

1

The way you do the fuel sucks, it's not accurate, you benefit because when we fill up we go over what the starting amount was. Tank should be full when picked up. When i started the trk gauge said hair under 3/4, when I brought it back it had 3/4 of a tank. The person that rented me the trk. said it had 7/8 of a tank, which is a lie! Thanks! Wendell Dopp

Évaluation :

5

All went very well. No complaints.

Évaluation :

5

The app did not work for pickup or dropoff. The location was amenable to help and amazing, but the app needs work.

Évaluation :

3

Truck was great, communication with the rental location was interesting.

Évaluation :

4

They were very helpful at the drop-off site.

Évaluation :

5

The console needed a wipe down. The check engine light was on, but we were told about a sensor that was on for another reason and to ignore that.

Évaluation :

4

We dropped off the trailer when the location was closed. We were a little confused about whether we needed to do anything to report that we returned the trailer, would have been nice if there was a sign with some instructions. We just parked the trailer near the other trailers and I guess that was good enough.

Évaluation :

3

The cell service was spotty so it was really challenging to check out.

Évaluation :

5

Very accommodating and friendly service

Évaluation :

5

Fabulous location. Wonderful service!!!

Évaluation :

3

this was not the closest location to my desired dropoff location. I actually drove by another location that was several miles closer to the delivery location...Overall pleased with the equipment but the contract process was not well understood by any representatives and the systems were cumbersome for the reps to use..failing grade

Évaluation :

5

Nothing everything was great and the people were awesome. Thank's u-haul for making our move go smooth.

Évaluation :

5

Nothing to improve. The young lady that helped me was very helpful. She explained everything that I needed to know. I would recommend this location over any other.

Évaluation :

4

U-haul called me to ask about the return of the vehicle which had been dropped off on a Holiday. The agent took care of my concern and that experience was excellent.

Évaluation :

4

If you know you have a renal going out I think it should be cleared of snow. I had to wait an extra 10-15 minutes for the snow and ice to start to melt before I could leave with the truck. But other then that I had a good experience and would recommend to other friends and family.