Customer Reviews for Premier Towing & Transport Inc
(U-Haul Neighborhood Dealer)

179 évaluations

2525 Bridgetown Pike   Langhorne, PA 19053

(215) 322-1283

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(215) 322-1283

2525 Bridgetown Pike
Langhorne, PA 19053

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Bianca was the best, she help me out thru out the entire process

Mauricio C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
5

Great customer service! Highly recommended!

Michelle M. 
Évaluation :
5

The guy behind the counter was really nice and helpful. I forget his name, but he was real cool.

Jolie B. 
Évaluation :
5

Gerard, was extremely helpful.

Frank F. 
Évaluation :
5

The customer service here is incredible.

Greg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl L. 
Évaluation :
5

The customer service was great! The van smelled a bit, but not their fault.

Gregory S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracy H. 
Évaluation :
5

My customer service experience was absolutely amazing! The gentleman that helped me represented Uhaul in a most professional and truly caring way.

William M. 
Évaluation :
5

Kaye was the best.

nancy A. 
Évaluation :
3

The left rear brake light wasn't working the people following me to help the move informed me

Jeff B. 
Évaluation :
4

So Kay at Premier was excellent ( as was Andre), but I a problem with your policies. When I went to pick up my trailer I was sent to 2 different places. ( no big deal there) So I got back from my trip early, yesterday morning, and went to Premier. They weren't open yet so I went to another uhaul location just down the road to drop off the trailer and I was told I couldn't do that. I was pressed for time and had to leave and I was told if I left it I would be charged a couple hundred dollars for not going to the exact location! That's just WRONG!! Uhaul had NO PROBLEM sending me to 2 different places, and it was MY GAS, but I couldn't take it 2-3 miles away??? Fortunately Premier opened and I took it there but you need to look at your policies!!!!! If not for Premier and the people who work there I would be one angry customer!!!'

tom S. 
Évaluation :
4

The truck was good, but it was not the best for a long distance drive. Though it drove well, it made loud sound when it went uphill with a load. I have driven uhaul trucks before that was much smoother and quiet

Joji G. 
Évaluation :
5

The woman who checked us out was very friendly and helpful. A+ service!

Ashley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill E. 
Évaluation :
5

Friendly service and very convenient.

Randal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill E. 
Évaluation :
5

friendly staff...Privately owned location..

Bill E. 
Évaluation :
5

friendly staff...Privately owned location..

William E. 
Évaluation :
5

They were extremely friendly and helpful.

Melissa J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMARI F. 
Évaluation :
2

My experience with uhaul was not the best at all. First the first location I went to I was 8 minutes late and they REFUSED to give me my van. They said their last van could be given at 6:30 although there were more available pick up times later than 6:30. We had to find a place where we could get a van…. When we got there everything was fine but the van did not have battery!!!! Thank God my boyfriend was there if not I would not have been able to drive it. When got yo my house and everything was fine. The best morning AGAIN the van was out of battery…… we had to flag someone down to get cable starters… this was so bad I'm never going to work with them again…. Abs not cheap.. cost me 150$

Troy L. 
Évaluation :
3

More customer parking. Not so much ice & mud.

Gina D. 
Évaluation :
4

The U-Haul website inaccurately represented the cost of the rental. I put in the exact date and vehicle I wanted at the beginning of the process and it stated the rate per mile would be $.49 on the day of the contract I was presented had the rate per mile as $1.49. The man let me know it was the weekend rate and the site did not mention this price increase on the day I reserved for. I feel bated and switched on when I needed something for a specific day and time, very unfair.

Michael T. 
Évaluation :
5

Accomodating and cordial

RAMON J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERARDO M. 
Évaluation :
4

Drop off was easy, the uhaul attendant was unavailable at the time of drop off. But the individual I spoke with the phone was friendly and provided instructions.

Andrew C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFRY W. 
Évaluation :
5

Great staff!! Awesome customer service!!!

thomas T. 
Évaluation :
5

Friendly staff, convenient location Truck should use an oil change, though

DIAN H. 
Évaluation :
5

Awesome to work with!! The move was very low stress and convenient . Thanks

JAIME W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARK S. 
Évaluation :
5

These people are always so nice and accommodating. Best place to rent a vehicle.

Nu-Temp H. 
Évaluation :
5

Thank you so much for the great service! Will definitely be using your company for all our truck rental needs.

Jose S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nu-Temp A. 
Évaluation :
4

The App was TERRIBLE. I couldn't return my vehicle as the App would NOT accept a picture of the odometer. I eventually just put the key in the dropbox. At least please add a phone number for help in the app.

Steve G. 
Évaluation :
5

I was very satisfied with current service.

JANET P. 
Évaluation :
5

Kay was very helpful and knowledgeable. Explained everything in a timely manner and the gentleman behind the counter got me hooked up and on the road in no time at all. 100 % satisfied.

ANDREW P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH K. 
Évaluation :
5

Was a great experience. I would definitely rent from here again.

ANGELA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYANMADDOCK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

The girl who ran the office was absolutely amazing. Have not had such great customer service in a long time. She is the best

Tammy D. 
Évaluation :
5

The person at the counter was very helpful. I had a problem on the website, uploading a photo, I called the number on the contract, and the person who answered was very helpful. Overall a great experience

Eric G. 
Évaluation :
4

Better signage at location

Kenneth T. 
Évaluation :
5

all very good no improvment needed

ROBERT B. 
Évaluation :
5

Nothing, Kay was the best customer service rep that I have ever had. I have moved 26 times. She rocks!

DONN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG S. 
Évaluation :
5

The Agent that work there was awesome 👌 great customer service.

WILLIE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

I was very happy. They were the only one with a cargo van in stock and it was brand new and clean. The woman at the desk was very helpful and clear. It was an easy and pleasant transaction.

ROBERT Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eric Y. 
Évaluation :
5

Gene was great!

BRIAN M. 
Évaluation :
5

Very nice and helpful at this location.

MARK B. 
Évaluation :
5

Wonderful experience and i will definitely recommend to a family member or friend.

LINSAY M. 
Évaluation :
4

Make place more visible for 1 st time customers why driving on Bristol road.

LEONARD K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Satyaprak R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY D. 
Évaluation :
1

Rude and difficult agent at site

JOSEPH W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALICIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE T. 
Évaluation :
5

Kay, the manager who handled my rental, was professional, attentive, and friendly with strong people skills and an eye for customer satisfaction. I definitely will be using her rental services again.

GARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
3

Yard shared with other companies and very confusing. No one in office at 3,3pm on a Tuesday to accept key and assist.

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
5

It was ridiculously overpriced. For the same vehicle, 4 years ago for the same distance one way was just over $100 and this one was over $700. Absolutely scandalous and a rip off!

JOHN P. 
Évaluation :
5

I will be back Kay was awesome !!!

MICHAEL W. 
Évaluation :
1

My reservation was cancelled after walking on langhorne location in person. I would never use services again. Spoiled trip. My reservation was down headed to a dolly

JEFFREY M. 
Évaluation :
5

No suggestions for improvement- everything was great.

MARY J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

I will only rent from here now! Kay and Girard were so knowledgeable and friendly. They helped me with a busy move and made renting the truck easy! Thank You!!

Janet H. 
Évaluation :
5

Amazing customer service and such great people!! I will only rent from here now. Busy time moving and Kay and Girard took care of everything for me.

Janet H. 
Évaluation :
5

Went after hours so I didn't interact with anyone

Harry T. 
Évaluation :
4

Better sign(s) out front

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria J. 
Évaluation :
4

Hard to find Not well marked It's an auto parts place first and Premier Towing & Transport Inc second. Address in a gps puts you at a defuncted restaurant We lost about 50 mins in time looking for the place Staff person was new not efficient we lost another 40 mins bc she was distracted w her phone and she didn't know how to add a second driver Pickup process put us over 2 hours behind in a very long day.

JEAN D. 
Évaluation :
5

Nothing. This facility is a pleasure to eork eith. Have used them twice. Exelly dervice

BRENDA M. 
Évaluation :
4

The location was fine and the person that waited on me was nice. Very courteous. However, I do have two issues and not looking to place the blame on anyone. When I showed up, I was told my rate was $1,49 per mile. i reserved my rental for the Wednesday before but we were getting some snow and called to reschedule that morning when it started snowing. I was told that Friday was open and could have it then at no additional charge or change fees. I am retired and could have done it any other day. i knew I needed to clock around 100 miles and was looking for the 0,89 rate that i signed up for. No one mentioned that it would be much more expensive to rent on a Friday. I called about it and was told that my claim was going to be reviewed for several days. Also, this isn't a major concern but my gas tank was not completely full. It was just short of an 1/8 from full. I also reported that and have a photo.. I'm hoping you can correct this for me. I rescheduled with good intentions and didn't want to use your vehicle in bad weather.

FRANK Z. 
Évaluation :
4

Nothing comes to mind.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Friendly staff, clean truck, easy check in and out. Will use again.

THOMAS K. 
Évaluation :
5

The only issue i had was i ordered a truck from a location closer to my home and because the location was changed by uhaul it added about14 miles to my intended trip which cost. Me an additional $21. 00 approximately.

John M. 
Non les évaluations ont été soumises pour cet établissement.

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