Double charged meDana P.
Customer Reviews for Presbyterian Home for Children Thrift Store
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ROBERT C.
I pd cash should have been allowed cash back on deposit instead was told I would have a check mailed to old address then have to forward to new address. Now have to wait a wk to get deposit back. The girl at the Uhaul drop off was very friendly & nice not her fault I will be back to thrift store but not the Uhaul part of it. Uhaul is a business & should have cash on hand for deposits especially if you knew 2 days in advance you had a cash deposit to refund. Dropping another Uhaul tomorrow but wont be the place I drop this one.RUTH C.
Le client n'a pas laissé de commentaire.KIMBERLY W.
Le client n'a pas laissé de commentaire.Tyler M.
Le client n'a pas laissé de commentaire.James G.
The people I dealt with were fantastic I will only rent from them! I went through hell trying to rent online and I won't ever do it again! If I didn't have the people that I rented from I would never have got a u Haul. I write computer programs and still won't ever rent a u Haul online!Debra R.
Le client n'a pas laissé de commentaire.Chanylla G.
We returned the trailer on Sunday afternoon and you charged us 20 $for doing so. Evidently our business is not important to you. Other Uhaul dealers have not charged us this after hours return fee.Charles K.
Very pleasant and professional. Went above and beyond the line of duty. Je les recommande fortement.Charles L.
The staff is very unprofessional with limited communication skills. Seems inadequate in problem solving matters that are their fault; in reference to duplicate charges. Would not use that location again.Sandra B.
Le client n'a pas laissé de commentaire.Kevin S.
Excellent service from the girl at the desk both pick up and when I returned it, she knew her stuffMichael R.
My ratings have nothing to do with the Presbyterian Home for Children Thrift Store itself. My ratings have everything to do with Uhaul. 1. Not getting what I reserved. 2. A truck with driving issues that hindered me. 3. Returning the truck with no confirmation until 3 days later. All documented and reported to Uhaul with only compensation for what was not with my rental (dolly's). My whole rental had been of a nightmare when it should have been simple, easy, and quick. Receiving a generic email from their field manager (John Manning) of "you are not eligible for any further compensation" and no investigation and/or consideracy to all the issues in my reservation is unacceptable due to ALL the issues I had. Needless to say, I will never rent from Uhaul again and will be sure to tell those of my experience so they don't encounter the same.Ashley M.
First off the truck was dirty, and there was no furniture blankets or dollies in the truck. I called U-Haul to be told it was nothing they could do about getting any blankets or dolly for me. And that was causing a big problem because I was moving antiques. And as you can see I was charge for the blanket and the dolly Driving the truck to my house to load up, the brakes started messing up, so I got my son (which is a certified diesel mechanic) to look at it the next morning and he advised me the truck was dangerous to drive because the brake booster was going out. So needless to say I will tell everyone I know not to ever rent a U-Haul truckEdward T.
I did not get any the appliance dolly, furniture dolly or 5 dozen blankets I ordered. I had to wait on hold for extended periods of time trying to get help. I had to take an hour going to two different locations trying to get the equipment I ordered. I only ended up getting 2 dz. blankets which contributed to my furniture being damaged.Robert B.
No personal contact due to covidLINDA P.
When I went to return the vehicle, the U-Haul rep was not there. Someone inside the store called her, and she told me to leave the key. I was not given the opportunity to verify miles,gas or damages. An hour later, we get a bill charging 97 $. 9,28 $ for over the miles, and 88,50 $ for gas, as if I left the gas on empty, which I absolutely did not! I work across the street from the U-Haul. I immediately went over there to verify the mileage and the gas, she was not there. The U-Haul was in the exact spot that I left it. I called her 50 times, she did not answer. Now I'm bout to be late for work, hoping she is there this morning, so I can verify this gas with her, before that vehicle is moved. This verified U-Haul are over charging people for gas, because both times, their calculations were wrong.Mitchell H.
Le client n'a pas laissé de commentaire.Dominique C.
Le client n'a pas laissé de commentaire.Anna L.
Arrived about 20 minutes after scheduled opening time. Nobody there. Checked in online. Recommend for drop offs, maybe not for pickups. Several waiting to pick up that gave up and left before we completed our online check-in.Ronald L.
I ordered 2 dolly's 1\2 dozens of moving pads. Nothing was in the truck had to to another location for the dlly he only had one. Have been charged for two trucks. Can't seem to get the issues solved. Everyone I spoke to over the phone is confused Cs representatives need to be retrainedCharelsie J.
Le client n'a pas laissé de commentaire.Tim P.
Well on my receipt it stated that if I call ahead that I could extend my rental for 1/3 of what I paid on daily rental and it was not done that watJosh L.
Le client n'a pas laissé de commentaire.Todd O.
I was overcharged and never given an explanation as to why. I got my recepits but they dont match what my credit card was charged.CECIL B.
Le client n'a pas laissé de commentaire.andrea G.
Le client n'a pas laissé de commentaire.JUSTIN W.
I ordered a hand truck and didn't get oneCHRIS F.
Very nice people at pick up site. Very informative and helpfulRobert F.
I was not allowed to extend my rental That was upsettingLane D.
Le client n'a pas laissé de commentaire.WILLIS W.
Le client n'a pas laissé de commentaire.Donald F.
Le client n'a pas laissé de commentaire.Jennifer M.
Le client n'a pas laissé de commentaire.maras H.
Make it cheaperJames M.
Great and friendly staffJoshua F.
No issue with this location. However big issue with scheduling pickup 35 instead of 3 miles from place I reserved and not telling me until day before and then just a textjohn B.
The employees at this Thrift Store were not trained on how to rent out the U-Haul. There was a longer wait than expected.Rebecca P.
Good experience from start to finish. I will rent from this location again if needed.Shaw G.
Le client n'a pas laissé de commentaire.Rusty C.
There was a lot of red mud caked to the floor of the unit that we had to clean prior to use.Debra B.
Le client n'a pas laissé de commentaire.Kyle M.
Le client n'a pas laissé de commentaire.Kelly H.
Le client n'a pas laissé de commentaire.MARCUS C.
Le client n'a pas laissé de commentaire.Kevin J.
Le client n'a pas laissé de commentaire.Mary J.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Presbyterian H.
They told us that the insurance would cover if we got stuck in a ditch, but it didn't!Shandrica S.
Le client n'a pas laissé de commentaire.lavoris M.
I rented 6x12 trailer. It didn't have a jack which made it hard to unhook when loaded and hook back up when moving the trailer.Jerome T.
Le client n'a pas laissé de commentaire.Laura H.