The reservation process and drop off process online did not work well. I have called Uhaul several times to try to correct mistakes made in my reservation and each time the wait was near or above an hour. Then the person I talked to couldn't help me. What should have been simple was extremely frustrating and disappointing that online tools for simple transactions. I have rented from Uhaul many times and it's gone fine, but this was a very poor experience.scott N.
Customer Reviews for Prestige Auto Group
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Portsmouth, VA 23704
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h30 pm
- Sam : 10h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.LUCIANWILLIAM L.
The guy was very rude and never called me back. When I called he was very short and end the conversation saying he would call back but never did. He also was not present when I dropped off my truck so I was not able to ask question which is why I had to call a few hours after I left.JENNIFER J.
Le client n'a pas laissé de commentaire.Tony S.
Well I never even received a call back that the truck was checked in,I returned it the same day that I rented it only for a few hours to go very very short distance and I never got a callback or any of my refund that I thought I was entitled to....MATTIELAUERNE M.
I had a reservation for a 15' truck and it was nothing there!!!! They said I could wait until 1600 to see if one will get returned. No trucks closer then 60 miles away. I had to opt for a 12'x6' pull behind. I would like to see a 20 % refund for my troubles that were caused by not having the original truck there!PATRICKJOHN H.
Le client n'a pas laissé de commentaire.Leigh G.
Le client n'a pas laissé de commentaire.TEDDYDEAN H.
Getting to the office was a bit of a challenge as it wasn't very well marked on the secondary door, but the rest of the transaction went well. The cab of the truck smelled straight like smoke / ashtray and had cigarette ashes on the floorboard. Luckily no one in my family is allergic to cigarettes. I'm not sure if smoking in the cab is authorized, but it shouldn't be allowed for the health of non smokers.AMY M.
Drop off was easier than pickupKen N.
Gary Hunter did an exceptionally great job of customer service. I really appreciated his can do and positive attitude to facilitate my trailer rental.ROBERTBROOKE W.
I had a horrible experience with Uhaul not the vendor. The uhaul rep called me and changed my location and gave me the wrong pick up time. The location was closed until 10 am and I had a text confirming my time at 8 am. Poor customer service experience. The guy at the pick up location tried to help me. Horrible experience.DIANA C.
Le client n'a pas laissé de commentaire.Amy H.
I did everything on the phone and she was very helpful. Not sure about the location other then I saw a drop box and one other Uhaul parked there. The name on the paperwork and the name on the building were different.Michael A.
Owner very friendly, but only one who did rentals, therefore waited a long time while he attended to other non-uhaul business.ERIN KATE D.
The process for checking in had me waiting 30 minutes to retrieve keys. The guy who serviced me was unsure about the process or couldn't procure my paperwork which ate into my turn in time and put me behind schedule. Other than that, the location entrance was confusing and also there were no identifying signs indoors to figure out who to talk to for the UHAUL stuff. Needs to be a swifter process.sydney B.
Le client n'a pas laissé de commentaire.SUNGAE L.
Le client n'a pas laissé de commentaire.Morgan Z.
Super friendlyJoel W.
Just keep providing the same excellent professional service.VICTORMATTHIAS P.
Le client n'a pas laissé de commentaire.REGINA S.
Le client n'a pas laissé de commentaire.MARKRICHARD D.
Very poor serviceRICHARDSPENCER G.
I drop off in the middle of the night have no impressionSTEVEN J.
Great customer service. Above and beyond.BLAINE C.
Had to hunt personnel down twice to get assistance removing a trailer from a vehicle.samantha L.
Overcharged and customer service was badDYLANJOHN W.
My contract had a location set close to airport , the night before Uhaul called and said it was changed to a different location , so when I got to VA I had to go to a different location , got to location no one there called Uhaul , customer service agent didn't seem to care , but did find me another location with my help . So what should have taking me maybe an hour ended up taking almost 3 hours , which put the moving back ...KAREN G.
Le client n'a pas laissé de commentaire.RANDY M.
Le client n'a pas laissé de commentaire.TY'TEANNALAMONSH P.
The guy who was in charge was 30 minutes late. He also did not know how to use the equipment which wasted more time. It would have taken longer if one of the other employees did not check on us. Also, for some reason there was no backup camera or a way to see what was behind you when you reversed, as well as the wipers needed to be changed.FREDERICK W.
Le client n'a pas laissé de commentaire.Gwendoline P.