Customer Reviews for Prestige Auto Repair
(U-Haul Neighborhood Dealer)

26 évaluations

3052 Shader Rd Ste 1   Orlando, FL 32808

(407) 299-4882

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(407) 299-4882

3052 Shader Rd Ste 1
Orlando, FL 32808

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Truck was never cleaned. It wasn't check I'm had to wait for truck to be check in. Also truck was empty on gas. The cab was very dirty with trashy. And I had to sweep out the box. Before loading

Michael N. 
Évaluation :
3

No signs or indication on where to drop off vehicle.

Heather H. 
Évaluation :
1

The pictures we got for the equipment check etc were nothing like the condition of the van. There was a lot of damage to the vehicle (that I documented in the check-in). MANY issues with this listed below: More accurately update damage images and make sure things work e.g. A/C, headlights, steering... Full list of issues: - The driving area had a leak above the driver's seat and we went through several bouts of rain. Driver was soaked and I had water damage to some expensive makeup I was keeping up front to prevent heat damage. This happened several times from north FL all the way to the northeast. I lost 3 boxes of expensive collector's makeup to water damage because it flooded the floor. Several hundreds $$$ worth. Laptop case also had water damage. - The steering alignment was so off, it was almost sideways. My father had to drive the entire way because he was strong enough to counteract it, but if I had been on my own (smaller), there is no way I would have made it to my destination. Dangerous as well. - The headlights did not work. Both were dim, one was extremely dim, and they were pointing in different directions. Drove with the high beams the entire night (which also were not very strong). - The trailer had a very small safety chain and one normal one. Was not able to stop to get a replacement so we made frequent stops to check on everything with my car. One location we stopped at did not have extra chains. - A/C barely worked. Fan hardly blew any air and it was mostly warm. Miserable in the summer and especially in the southern states. - Windshield wipers were weak. Dangerous driving had to pull over during storms. Still got soaked from the cabin ceiling leaks. - The actual switch to control the headlights was pushed into the dashboard? Unable to use. - 2 power points: one did not work at all and the other you had to continually readjust the plugs or hold them while charging phones. We were stuck dealing with these issues because of the time limit we were under. Would have been a missed flight back if we had to unload the entire van, repack, and move car around. Two locations did not have chains to help. I am extremely hesitant to use U-haul again due to this trip. If I had been on my own and did not have the help of someone much stronger and knowledgeable in trucks, the trip would have been a failure and I would have been in deep trouble with work etc. Definitely upset I wasted over 1k in fees for this.

Audra S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doreen P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
5

Excellent and beyond service. In & out quick service. Thank you so much

Sherry A. 
Évaluation :
2

Sorry for this review but the system going online for a code steps to return a truck is no help, guy at the location when I had my driver to pick up the truck had no idea of anything. If I rent a truck I want to be in and out not having to get online and do all this process when my time is limited. For sure I wont be renting in a place that you have to do all this process

shirley S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Phuong D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE W. 
Évaluation :
5

Nothing it's was prefect next time I need to move my things I would like to come to this same location they we're awesome

Tisha B. 
Évaluation :
1

I originally thought my experience was pleasant. Eight days later, however, I was surprised to receive an email indicating I failed to return my truck rental. I contacted via phone the Uhaul customer service to be advised the drop off location never processed the return of my vehicle, which triggered my rental agreement to be flagged on a report in the corporate office. The facts indicate the drop location staff failed to complete their task. As a consumer using Uhaul services, I should not be penalized for the lack of commitment to job performance demonstrated by Prestige Auto. In the second communication, I received from Uhaul, it was to inform me that I now have a balance as a result of their authorized agent failure to complete the rental return task. The communication expressed no indication of empathy for the failed customer service and commitment to the rental agreement.

Kim S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua E. 
Évaluation :
1

They have charged my card even tho we already paid. Charging me for 5 days but I returned the truck the same day I rented it.

ETHNA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
1

That representative wasn't there, they took a picture of my millage and now I have a bill for the gas when I did returned wit the millage I was given to me.

Joany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

coralie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luz H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy V. 
Évaluation :
5

Frenly service, thank you for your help

solemilia Q. 
Évaluation :
5

Frank did a good job

Michael J. 
Évaluation :
5

Helpful and friendly people. Frank was great to work with.

Michael J. 
Évaluation :
1

Truck was without battery. Went to office to let them know. Was told they can't help out. Called uhual customer service for road side assistance took over an hour and in the middle of a rain storm....

marjory M. 
Évaluation :
4

Some of the tail lights on the pull behind trailer did not work. The attendant checked them and said they did before I left the shop but later at hone they weren't working. ???

Linda S. 
Évaluation :
2

Called them ahead of time, gave me all wrong information. When I got there they were unprofessional and the whole experience was Busch league. Your neighborhood uhauls are not up to par.

sae hyun K. 
Non les évaluations ont été soumises pour cet établissement.

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