Cargo van was dirty in the back and the engine oil light was on for servicing. I told the young lady at the front desk and she mentioned that a caterer had rented the van the day before. There was jelly or something sticky in the back of the van, along with something that had spilled out. Perhaps a 10 % or 15 % discount should have been offered? But I didn't get any offer. The young lady was polite and agreeable...but nothing else happened.
Tamara G.
Customer Reviews for Prestige Party Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This was a total nightmare! The U-Haul app and website was down and at this location it's a check in with lock box! and we couldn't get the code to open the U-Haul truck due to the app not working! It took me over 40 minutes to get to a customer service to help me out! My rental time was ticking. To check in and check out is also very complicated. U-Haul need to review their app to make it much easier.
Pascal S.Ensure the equipment is safe and calibrated, ours was not aligned which caused alot of issues... Also I had a rusty dolly, I reserved blankets and did not get any therefore I had to mess up my ex ok expensive blankets to cover my furniture and tv... The rental was horrible nothing was ready and tank was not full... Husband was hurt on the rickety pulley that kept getting stuck which delayed my move but the U-Haul reps were extremely understanding and allowed us time to get the items off the vehicle without any added cost, just based on that alone I would recommend U-Haul. Poor equipment and rental but amazing customer service.
Leonette V.They charged me double of what I am usually charged. Every time I rent a uhaul it is for the same trip, same distance. But for some reason the charged me twice as much
NICHOLAS L.The van I rented wasn't ideal, nothing was wrong physically or mechanically with it, but it wasn't big enough and had to make other arrangements for the bigger items to be moved. And that brings me to my actual complaint which is that I needed a box truck and I was at a location with multiple trucks parked. When I called to reserve one I was told they were all reserved. So I took the option of a van and it just so happened that I would pass by the same facility with the multiple trucks parked due to the fact that the van I got was to small for my move and had to make multiple trips. In the time span of about 6 hours all but one of the trucks at the facility was not there. I found this to be very annoying and irritating. There I was in this undersized moving van, driving back and forth, passing these parked trucks everything single F***ing time. As if moving wasn't stressful enough, U-Haul you guys made it worst. Merci.
Jasiel C.