At Prichard Foods in Alexandria, Tennessee, Steen is a knowledgeable, friendly, and helpful U-Haul representative. He made the rental process very easy. I highly recommend this rental location.
Eric Meihls
Customer Reviews for Prichard Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I am very pleased with the service from U-Haul through Prichard’s Foods. I had changes in my schedule after renting, and they were stellar in handling my issues.
Marilyn BarrettThe truck I rented gave me a good old fashioned cold. Why? Because once it started raining, there was water coming into the cabin and found its way down the seatbelt. My entire left side of my body, front and back, was wet at a certain point all the way down to my waist. It was a miserable experience for like 2 hours. Dried off before we got home, but I hated every minute of it. Fix that truck, will you?
Bogdan BlaiGreat service and Great people!
RANDY SIKORAThey was extremely nice, very professional and above all very helpful in my move.
Michael PetersonThey had the wrong milage documented when I picked up the truck. When I returned the vehicle I told them this and provided 2 pics of the correct milage when I received the vehicle and when I returned it. They still charged me for the wrong milage. The truck was dirty inside the transmission light was on
Joshua EakesAbsolutely chillest staff to deal with, very helpful and understanding, also doubles as a store so you can get water and snacks for the trip. Definitely recommend!
Darian KimbroThe 5x 8 trailer pulled really well! Very good customer service!
Shelia PotterVery friendly and caring staff at this location.
RANDY SIKORABest Uhaul experience I've ever had. I will always come back here.
Phillip WoodwardNone at this time.
Frances KingGreat location. Friendly and helpful people. The trailer I rented worked great. It towed easily and was easy to load and secure. I will definitely be back the next time I need to rent a truck or trailer. Merci!
KEITH WINFREEKeep up the great work. Thanks!
KEITH WINFREEthey were so helpful and accommodating, especially since we thought we were picking up somewhere else...
Shirley WoodThe address when put into maps or any other GPS brings you to an abandoned building not the new store location. Thank goodness the store answered when I called for help.
Heather BrandtPrichard is a friendly and very helpful place. It's very popular among the locals and I highly recommend the business.
David ScanlanWe originally got a 5x8 enclosed trailer, and realized later that day that we needed the next size up. They were very accommodating to us! I called, they said bring the smaller one back and we'll take care of you, and they did!! The only thing was, the bigger trailer had dirt in it, but it was no big deal to us! They did us a solid by having the bigger trailer for us to exchange! I love small town service!
CHRISTINA SASOGreat service. Chris, hope that's his nsme with the black truck was very friendly and helpful.
Kenneth ClevengerI can't think of anything right now.
Stephanie SchuttIt wasn't the place we're I pick my truck up from cause they was friendly and polite but on the other hand I had put a order in two weeks go I had to go out of my town to get a truck and then I got charged over I was not satisfied at all I never had Abad experience with uhaul but this time I was so very disappointed sign a sad and mad
CHANAVIEA JACKSONThe experience was confusing. In the future I will not do online reservations. I'm not sure if my rental cost more due to the difference in communication or online. The person I dealt with for pickup and drop off was very nice . It was somewhat smooth but still confusing.
Stacey DanielsVery good experience.
Ronald BaxterTeach them to return phone call, check equipment back in when return or not anted
Michael CorserI did not receive a confirmation email when I made my reservation. Other than that, all was good.
BRADFORD BALDAUFEverything was great!
JIMMY ARMSVery friendly and fast service
Gregory BlodgettCourteous and helpful, very friendly to and seemed genuinely interested in welcoming me to their community.
SANDRA SCHICKVery helpful - quick/easy straight forward transaction!
David ThompsonStill waiting for credit/refund- purchased two dozen furniture pads, but they were not available. Was told a credit would be posted to my credit card.
Stephen JonesThe vehicle I was towing wouldn't fit on the trailer even though your website said it would, and I still got charged for it. Thanks for nothing !
Jason StampflyThe employee who is supposed to help me return that u-haul truck sat in his office and the lady at a desk came and got him to help me out with the u-haul truck he didn't go outside and look at it and didnt ask if everything gone great
Daniel ElsenbachIt’s located out in the middle of nowhere but they have a gas station on site so it’s convenient for refueling.
Michael ReiordanIt was so great to pick up near me and Pritchards was awesome. There were some communication problems with uhaul early on, but Stein went far beyond to make sure my truck was ready for me.
Ann WhalenGreat place very helpful stafff
Lloyd NaylorI was told the charges would be 100,8 plus a 100 deposit instead my card was charged 275,8 instead of the 200,8 it was supposed to be charged and nobody at uhaul can tell me why my card was charged an additional 75 and everyone says i was only charged the 200,8 even though my debit card statement clearly shows being charged 275,8 by uhl prichard foods I'm upset that I appear to be have taken for 75 dollars
Ricky RayGreat customer service!
jim sullivanGave me lots of help! Rented there 3 times!!!
jim sullivanThe woman who took care of us was polite and friendly, overall great experience!
anthony voigtI had ordered a tow dolly and received confirmation email. When I arrived, there was not one available. Instead they had to give me a trailer. This was not ideal as I had to tow a car and once I drove up onto the trailer it was impossible to open the door to exit the car. I ended up crawling out the window "Dukes of Hazard" style. When I request specific equipment, there is a reason. Uhaul should not confirm if the equipment is not available.
Stacey LeeverThe folks at Prichards were very helpful!
William CouncillMy fuel was a little under 1/2 a tank. I fill it up to that amount before I dropped it off. Then I was charged 20 something dollars for fuel. Not sure who's fault it was but I would appreciate a refund especially since I've spent a good amount but money with U-Haul over the past week or so.
Charles Duffyfriendly staff, very helpful with process. would recommend this facility to other renters
Kevin RobertsonAlways a pleasure doing business with them
GARY LOBERGThe truck I rented did not have the gas listed on my paper work to begin with. The truck had a service light on upon pick up. The trucks steering was very loose and was very hard to drive. I do not believe I will be using uhual again.
Lyle PompaYou're just not going to find nicer folks than those at Prichard's. Best around.
Chad PeckGreat customer service, willrent again from this place.
Tina CazeeI tried using chat to talkbt Bad customer service on your website and did not get anyone to reply back. I then used your email system and received N answer 24 hours later. Just need to improve that.
Larry ThimasThe original drop location was L&C Market, which was shut down when I arrived and wasn't notified prior too my drop off date. When I arrived, people outside notified me that the store has been shut down for several weeks. Uhaul should notify customers if a business is no longer in business.
Carl GeorgeWould highly recommend, U-Haul and your Prichards vendor. Merci
Rickey WinfreeReturned after-hours
Chad PeckNothing- this will probably be my primary location for future rentals. Friendly, fast, persaonal & professional.
Ronnie LayhewGreat staff at this location!!
DONALD HAWKINS