Customer Reviews for Primos Food Mart #3
(U-Haul Neighborhood Dealer)

Évaluation :

2

Didn’t help

Évaluation :

1

There were roaches in the truck and the owner of the store didn't want to let us trade the truck. Thankfully Teresa from roadside helped get me the right things needed.

Évaluation :

5

The people at the store were great, friendly and helpful.

Évaluation :

3

The truck was horrible, it was so shaky that when you finally stopped driving it still felt like you were shaking. Worst experience of my life with a moving truck, I should have rented a Penske a d I will surely recommend to all my Military brothers and sisters to go with Penske since they actually take care of their trucks.

Évaluation :

1

The location is in a horrible part of San Antonio. Not safe to be at. The dealer hooked up my car wrong to the tow dolly by not putting the security chains on at all and putting the tire straps in the ratchets the wrong way so I could not get them off my vehicle when I got to my location. I had to call roadside assistance to get my car off the dolly. He also gave me incorrect information by telling me to leave my engine running and my car in neutral while towing it on the dolly! I asked the U-Haul person who gave me this location on the phone prior to going there if the dealer would be able to assist me in setting my car onto the tow dolly and he said yes. Clearly that was a lie!!! This was a crappy experience and just very disappointing.

Évaluation :

5

The vehicle broke down and I had to get assistance to remove the furniture from the UhAul I was not happy with the service and roadside assistance was not available

Évaluation :

3

If the friend lived in this area, I had to drive by a bigger U-Haul store to get to this smaller site.

Évaluation :

1

Horrible experience! Did the mobile pick up and could not find the lock box, the instructions, were very vague and poor! Spent 30mins trying to get help from customer service representative, that I just left and did not even use the U-Haul!

Évaluation :

1

I had to unhook trailer by myself the person in charge refused to assist in any way

Évaluation :

5

Everything went Smooth..

Évaluation :

4

Small yard, difficult to maneuver the trailer. Novice driver retuning trailer also.

Évaluation :

5

Don't change a thing😉

Évaluation :

1

Make sure all of the tires have the exact tire pressure. The right rear passenger side said tire pressure was low. I think that there should be some type of ramp or lift so it's easier to put heavy stuff in the truck. Other than that everything else was OK with the truck.

Évaluation :

1

I filled the gas tank showed him my receipt and the guy said it's not full I just filled it up and spent $72 to fill up he still charged me $9 Fuck U-Haul just trying scam people out of more money. Even after I showed the guy the receipt.

Évaluation :

1

App doesn't work, browser doesn't work. Customer service not helpful

Évaluation :

1

Guy is a dick

Évaluation :

3

At least take trucks  to car wash every other week  thats about it. Thanks for your service, you been there for me over the years.

Évaluation :

4

not a thing

Évaluation :

5

It was clean and everything but a dolly wasn't included. . luckily we were able to borrow one. Service was very good and polite , and thought . Nick was very helpful patient and nice.

Évaluation :

5

I was kinda nervous because I don't normally rent U-Hauls, but the employees at the Primos Food Mart were super helpful and kind. They made my experience very easy and explained everything to me as far as the contract goes and what to do. I feel so bad if I forgot their names but I believe their names were Jessica and Nick? Then dropping the truck off was very easy and the U-Haul representative, who's name I forgot sorry, was awesome with great customer service. I was very pleased with the service overall. I read bad reviews about U-Hauls at other locations so I was very glad I went to Primos Food Mart. I will definitely recommend them to family and friends when they need to move. Merci encore!

Évaluation :

3

Service good

Évaluation :

2

Evening reception staff (female) working register was extremely rude and bothered to service customer. Rolling her eyes at myself while helping other customers and yelling across the store for someone to get the dolly after telling me "you need to go get the dolly and being it in here yourself and make sure you didn't leave it empty!" I struggled but managed to bring the dolly in she was not helpful assisting to hold the door open or anything.

Évaluation :

1

the older man that did all the process when we went to return the U-Haul was an asshole. Spoke to us extremely rude and gave a lot of attitude and told us we wasted his time.

Évaluation :

3

Brought back cleaner than I received it and still got charged a cleaning fee. Location was involuntarily changed by uhaul adding 15 miles into my trip.

Évaluation :

4

I think finding a process to speed up actually getting the vehicle would be extremely beneficial. The current process is very time consuming. It is much easier to rent a car from any of the major companies.

Évaluation :

2

I wanted a 24 hour rental and the person put me in for a 4 hour rental. I didn't get a actual print out of the receipt but I told the man that I would not have it back by the time they closed at 3:30pm so put me down for 24 hours and I would get it back early morning. When was finishing up the pickup part of my trip, I tried to find the gas amount I needed and noticed he had put in 4 hours and not 24 hours so I called numerous times and finally got through. He said he could not change it and basically called me a liar( even though he kept getting me to repeat things during the initial rental phase and he had hearing aids in) and said I would have to pay for an extra day. My rental was a 19,95 daily rental that he made a mistake on but even then it was for a day. I had said I was driving around 60 miles total so that's 2 hours on San Antonio highways and roads and it takes a while to load then offload by myself. It really made me unhappy with the whole situation and I rent from uhaul fairly often. I called the 800 number after he lied and said he would check with his boss and call me back ( it's almost midnight- no call) and the reservation lady asked about how much time I would need to get unloaded and gave me an additional 2 hours- once again this should have been a 24 hr rental so I ended up hurting myself trying to unload the truck in 90+ degree heat with artificial hips because this rental person could not own up to their mistake. I would NEVER recommend this location and right now I am not too happy with uhaul in general.

Évaluation :

1

Rented the truck, appliance dolly and two furniture dollys for 2 days but only ended up using it for one day, but we were not informed until arrival there were no dollys available. We did end up getting an appliance dolly. Upon returning the equipment the same night we were told we would have to call uhaul to have the second day charges removed and not charged.

Évaluation :

5

Exelente cervice

Évaluation :

2

The inside cab need to be cleaned. The dash board, windows at all level and the side mirrors. The AC cooling and stereo were excellent. The only problem, dirty can and windows.

Évaluation :

4

The store workers were all very helpful and courteous.

Évaluation :

1

we ordered a truck at the Commerce Street location but at the last minute we were told we had to pick it up at this convenience store . The man at the store barely spoke English and knew nothing at all about how to rent the truck . He did not know how to do anything . There were 2 trucks on the lot and he said to just take one . He could not copy my drivers license and messed with the computer for over an hour . I had reserved 4 hours and he cost me an hour of my time and did not know how to change that . It was terrible and caused the entire day and move to be messed up . We never got any receipts , no paperwork , nothing at all . He said someone would do it today . This was very BAD . If My granddaughter was not moving on her only day off we would have walked away and not even taken the truck . She is an RN it the NICU and had 1 day to move so we took the truck but never again !!!!!!

Évaluation :

1

First of all My Truck wasn't prepared with the equipment I reserved, so I had to drive back to the store about 2miles to pick up my appliance dolly even tho I'm being charged per mile, and i had to dust mop the U-Haul unit myself, and last I was overcharged 2 separate fees, Addressed the issue with primos foodmart that said I had to contact customer service. Customer service got me in contact with the field supervisor for that location we spoke on my overcharge and was promised a callback and still nothing. Unhappy customer here!!!!!

Évaluation :

1

I went to rent a 10 foot truck from gas station and was very unprofessional felt as if I was ordering ice cream from a ice cream truck with little to no Communication I was given the key and was told to bring it back and just give the key to whoever is there when done. When dropping truck off at 8:01 pm on Saturday I went inside gave the key to the lady working all she told me was that she was going to put me down for dropping truck off at 8:05 pm i then saw her write on a paper my name and time I was super skeptical I went outside took pictures of truck all the way around because I new there was some shady stuff going on and wanted to cover my self from getting charged for stuff that I didn't do. So with that being said I got a recipe saying I dropped the truck off at 9 am Sunday morning and I rented truck for 2 days which that was wrong. I also saw a charge for dirty truck which that was wrong when I first rented it I took pictures of how filthy it was and downloaded the pictures in the uhaul app . I also saw a fuel charge and that was wrong because I put 30 dollars in that truck before I dropped it off!! And it was more then what I left with!! This was just all around bad service by this dealership there taking advantage of customers and trying to get the most out of them it's sickening the AFM really needs to talk to his dealer or I'm going to complain to hire up this is very bad service and this is not the company Image uhaul wants.. especially from a authorized dealer. And just fyi I called 1800 go uhaul at 7 in the morning on Sunday to let them know that the truck still has not been received in ( checked in ) and I don't want to be charged for two days she said she was going to put it in the notes.

Évaluation :

5

For my first time renting a Uhaul, I was very pleased at how easy it was using the app and 24/7 self pick up. Will definitely return to rent again

Évaluation :

5

Nothing keep up the good work

Évaluation :

1

I was charged for 2 day rental and gas was returned full i gave keys to store clerk i was charged extra 20 because it was after hours which was not in paper work call store they told me i need bank statement to return money . I WILL NEVER USE UHAUL AGAIN because of this .

Évaluation :

3

Need to show the owner on how to total out the gas mileage per the gauge

Évaluation :

5

Everything was absolutely amazing. The gentleman that helped me was very courteous and acknowledged me as I walked into the building. Upon returning the truck, the lady that took the keys from me was very nice and courteous. There's nothing to improve, everything was perfect

Évaluation :

5

Everyone was so polite I wouldn’t change anything!

Évaluation :

5

Great service

Évaluation :

5

Very nice folks at this location. Will rent again if I need a rental boxed truck.

Évaluation :

5

Great service. Will use you again. Great customer service thank you so much

Évaluation :

3

Fast & easy process.

Évaluation :

1

I was overcharged and my order was cancelled without my knowledge at the last minute then transferred to a completely new location with added materials that I never ordered.

Évaluation :

5

Very friendly staff. Van was very clean. AC worked great. Easy to drive. I will rent again if need be.

Évaluation :

4

Very helpful young lady who worked at the location.

Évaluation :

5

It was easy.

Évaluation :

4

The U-haul customer rep. ( I didn't get his name) was extremely helpful and patient on helping me step by step on talking me through the rental process online. I am a very satisfied customer and will use U-haul again in the future and will recommend U-haul to friends and family. Thank you Sir for being such a professional and I would say that other rental companies should follow suit like your service. Thanks again

Évaluation :

3

The U-Haul location is at a small neighborhood store and there was only one person on duty who was handling the U-Haul Rentals and ringing up customers who buying food, snacks, cigarettes and beer.

Évaluation :

4

It was very good customer service

Évaluation :

5

Need more trailers!One is not enough had to hurry with rental also charged for two days after having trailer eight hours !I believe I’m owed a refund for one day !

Évaluation :

5

My experience was good no problems in and out quick would definitely recommend this place for your uhaul

Évaluation :

5

It was easy to go and pick up the keys. And doing everything in-line was the best!

Évaluation :

3

The Airconditioner did not work. There were cigarette ashes and a lighter left in the truck when I picked it up. If U-Haul does not do something for me because it was so miserable I plan to write the CEO. It was 105 degrees and no AC.

Évaluation :

5

Very friendly associate.

Évaluation :

5

None at this time

Évaluation :

3

The location was not central to my location. It was also a convenience store that had one busy clerk so there was a 15 or 20 minute wait.

Évaluation :

5

Had a great experience only issues i had is they equipment I initially wanted wasn't at this location not the dealers fault just need to make adjustments to the app and website that certain dealers don't have certain equipment. Overall no issues with the vehicle or customer service.