After returning, I have received the different bill two times even though I had confirmed the return vehicle. I thought many people had this problems from this store.
Man J.
Customer Reviews for Print Parcel Ship
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The cell reception from pick up area is horrible, took extremely long time had to walk to neighborhood for it to work. Tried on both t-mobile and att. Also first time tried to pick up got error message about hand pick up and had to call and wait 45 mins for assistance. I'm sure the inside is great but did not experience but pick up was very challenging. Also some mask and papers were left in the cab from m previous renters
Kristen W.Next time don't have my pick up location at a separate place, next time make sure to call a day ahead telling me that you guys have them station at a separate shop where the keys aren't even at the same place where the truck is going to be also. There was no gate code on the instructions another 15 mins wasted! I wasted 2 1/2 hours of my time on the phone with someone to help me locate this truck also the business wasn't open at 9am!!
Areli M.The truck was not checked in when I got there. That had to be completed before I could check it out. I reserved a furniture dolly but only an appliance dolly was available. The truck cab was dirty. The rubber trim inside the driver door fell off when I opened the door. The back of the truck had lots of broken glass in it. The process of checking out the truck took 45 minutes!!! And I checked in online before the location even opened.
Zachary O.10' trucks have no ramp option. Would have been nice to see that as a large note during the rental process.
ERIC W.The odometer reading was not accurate. I took a picture before I left uhaul but the last character of the mileage was not captured. Showed that to the Uhaul rep but still chareged me for driving over 80 miles which wasn't the case even after showing the picture of the odometer reading before departure.
VALENTINE A.Checkout was difficult because cell service is poor. Couldn't locate the phone. I'd suggest an alternative button if you know you're in the right place.
ERIC W.Fraudulent charges, ragged trucks parked in a junk yard with mud, take a photo of the mileage at pick up and drop off both were lies when returned. Horrible Horrible experience added additional insurance after I said no and took the truck with paperwork showing then when returned get billed for it. Called me before my rental was due back so he could rent it to another customer then charged me two extra days out of spite when I returned and called him that it was returned at 2:45 before closing at 3:00 pm on Saturday I offered to bring truck back to postal location he told me to leave keys in drop box at junk yard/storage lot and charged me two additional days for a total of 4 days when I had vehicle from Thursday 4:33pm to Saturday 2:45pm.
SAMUEL V.Excellent customer service.
ELDRIDGE M.The checkout process took 30 min. The person at the counter didn't know what she was doing and kept having to call someone on the phone for help.
TARYN H.I rented a dolly and did not receive. I was told that they didn't have one but I saw one in the back of the store. The check engine light was on in the truck. I was also charged twice and will be calling to correct the charge.
STACHIA DELEE J.Do maintenance on your vehicles and keep them clean. Engine light was on and I was charged for gas. I returned the uhaul just as I found it. Vehicle had a terrible stinch.
LASHUN W.We contacted U-haul customer service THREE times to find out where the key drop was at this location. We used the app to drop off the truck after hours but there was no key drop box on the store front. It took 50 minutes to get an answer. The drop box was behind the store which was in a strip mall behind a dumpster in a very dark area. Not safe at all! And no where does the store leave instructions on where to go. Very disappointed.
JODY L.Spoke to customer service at below listed number. Refer to them for details.
PAUL H.The vehicle was parked at a different location than what the app said. I had to drive to a muddy field were the U-Haul was parked. I ruined my shoes tracked a bunch of mud all over my personal vehicle. There was also not a dolly that I ordered provided. I will not reuse the location or refer them.
NATHANIAL M.Nice customer service
Jose P.Zue was amazing to deal with. Very helpful and willing to solve my problems.
SEAN M.I input all my info into website to save time. When I arrived at location they didn't have all the info i input. Have to give address, mileage, CC, timing etc. I spent an extra 20 mins. Not sure if it was a software glitch!
Ge Y.The location to get the truck was very sketchy . Looked like an abandoned lot. Didn't know I had to go get the keys from one location and then drive to a separate location. The people working the counter were trying to get me to move to another drop off location.
GEOFFREY W.Good service.
Neal M.Better customer service better explanation of how it works. No clue what I was doing felt very uncomfortable.
Anthony L.n/a
Michael K.Was promised 20 dollars off
Odessa B.Phone representatives were very helpful and Friendly. I appreciated the extra care they gave since this was my first time renting from U-Haul. Would highly recommend to others.
Cindy B.Going to a secondary location to pick up the truck was somewhat of a nuisance but not that big of a deal in the long run
trisha H.I was charged 79 dollars a day plus miles I used for less then 20 hours and they charged for 2 days I will never use u haul again
ASHLEY M.Excellent service. Thank you.
JOHN MITCHEL IV H.I was rescheduled to different locations and different size trucks three times. When I arrived at the pickup location the truck was actually parked at a different location so I could not do the contactless checkin. It took at least an hour for the man at the pickup location to find my reservation and I had to provide all my info two more times to him and the uhaul site was apparently all wrong according to him. It literally took longer to pickup the truck then it did to load it and unload it. It was a VERY poor experience and I will NEVER use or recommend uhaul after this.
AMANDA K.I was scheduled to pick up at 9 am but they weren't ready till 10am. When I contacted the manager, Jordan, for a refund, he promised to give me one and then didn't.
GORDON B.The people are very nice and efficient...thank you all for your help!
Jennifer L.Check in took longer than anticipated. The appliance dolly i requested was not in the truck and took multiple tries even after I was charged to get it removed from the bill. I was told that the charge was refunded yesterday but it has not shown up on my account yet. Probably would not do mobile check in again. Too much of a hassle and it set me back 45 minutes.
Matthew B.We will NEVER use the on line check out again!!!! That was a disaster!!! This has nothing to do with the pick up location. The ap or online didn't work. I had to call and talk to 4 different people before we could even get through the app process. You do not accept VOIP phone numbers, well this is all we have and that includes everyone we know!!!! So we couldn't get anything verified. If this is the case you need to put that on the web site so people know before they agree to use the online/app process. The next truck we rent we will go through the nice gentleman at this Establishment so we don't have to worry about what type of phone service we have just to rent a truck. NOT HAPPY!!!
Phillip M.We were told to return the vehicle at a certain location and yet when we got there we were told to go to another location. The final drop off location had very minimal signage .
ROYLENE Q.Le personnel était amical et serviable. Vehicle was clean and ready to go. Picking it up was easy and so was the return process.
Evelyn C.Continue what you are doing.
Hugh J.Slow service, online check in pointless as had to give all the same info again, truck not onsite without prior indication from uhaul or the third party used. Advice? Do everything opposite from beginning to end and you will do fine for your next customer. How is that?
Mark G.Drop and pick up were at a different location. Service rep at store location stated we would get a call back when vehicle was inspected. We have yet to hear from her.
Benito Z.Had to drive to different location to pick and drop off truck and then return to the store. Was not convenient.
Allison D.Excellent service à la clientèle
Shareen W.We got to the location on the paper but then were told we had to take it somewhere else.
Charles B.I wanted to use the app for pick up (no human contact) because my roommate is autoimmune and didnt want to risk any exposure to corona. But when I arrived, the truck was not there and I had to wait an hour until the location officially opened. When I did, I was informed that I had to drive another mile to the pick up place in a sketchy storage lot where I couldn't leave my car for the U-Haul. This put me back at least two hours. I hired movers and had to pay them for their time. I was trying to be as convenient and efficient as possible but your company's decision to partner with Parcel, Pack, and ship In Frisco off FM 423 ruined my experiment with you and I'm not sure i will be returning to U-Haul. The customer service was god awful. I lost money and time because of this. I would love for someone to reach out and explain why I, or my company who uses U-haul on a consistent basis, should be a returning customer. Don't offer App pick up if you don't actually offer app pick up. It crazy corona times like this, this shouldn't be an issue.
Tyler B.Got done work, nice truck.
Mansoor S.Allow clients to return rental truck to the same location we picked up the truck and not have to drive to a second location after we brought back the truck.
Chilia M.Be clear that vehicles are not on site
Christine N.I did not feel that the pricing was transparent. I was also very frustrated that the vehicle I reserved was not actually available at the location I selected for pick up. I had to go to a different location to pick up the vehicle and was told that if I arrived even a few minutes late for my reserved time that the vehicle would be released to the general public. That is a ridiculous policy. I made a reservation for a reason. That said, I'm also in the middle of moving so I can't predict down to the minute exactly when I'll be able to come pick up the truck. A little understanding would be nice.
Kyle B.The truck floor was covered in mud in the cabin, reeked of cigarette smoke, the back had not been swept, the truck was parked in a mud pit (and so I was covered in mud by the time I left). The mileage and gas differed from what was on the contract. The app said there was no damage to the vehicle. In fact, there were scratches all over it, the front bumper had hit something, and the rear bumper was scratched considerably. All of this is supported via the photos I submitted upon pick-up. Lastly, one of your employees at the lot told me to move my truck, I asked if there were other U-Haul spots aside from the four in front (due to the mud and lack of care for the property). He then screamed at me, reading "U-Haul!" four times as there were four U-Haul signs on the building. He then said "I will tow your fucking truck if you don't fucking move it!!" as I was loading the U-Haul truck with my supplies. All because I asked him if there were any other parking spots. MY EXPERIENCE COULD NOT HAVE BEEN WORSE AND I WILL NEVER BE BACK AT THIS LOCATION. The truck condition was misrepresented (scratches, dents, dirt/mud, cigarette smell, filthy floor in back), the truck was not in good condition, and the employee at the lot verbally assaulted me as I was loading the U-Haul truck. I strongly recommend finding another option.
Jason K.Sticky mess in cup holders. Location not well defined. Mobile check in was not so streamlined.
Johnny G.I was charged for gas when it was full when I returned it.
Tehara L.good service
SATHISH K.Truck seemed very old, didn't even have power windows. Suspension also seemed old and needed tuning. I did not like that I rented the truck at the store, but then had to drive 0,5 a mile to pick up the truck at some other location.
Ryan L.