Évaluations des clients Prior Lake Bait & Tackle

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Prior Lake Bait & Tackle

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SUSAN N. le

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We were not told what time the location closed and what time the truck needed to be returned. Now I am being charged 3 times the amount.

Bill G. le

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Le client n'a pas laissé de commentaire.

Stephanie D. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Young gentleman who assisted me was very helpful getting me hooked up and on my way.

Edward N. le

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Le client n'a pas laissé de commentaire.

Stan V. le

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When I arrived the attendant was not able to pull up my drop-off information on the computer. Apparently it wasn't sent to them or wasn't updated yet.

Kelly H. le

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When I arrived to pick up my uhaul the cashier didn’t seem to know what he was doing, and proceeds to say the computers were down so he had to use his phone to reserve the truck all over again...then he tells us which truck it was so we go outside to get our truck and get our move started only to find they had parked the truck in snow...not even in the parking lot itself in a parking spot where there was no snow. So we get in the truck only to find out it is stuck in the snow so we cannot get out. we went inside to inform the cashier and he came out to try and get it out and managed to get it even more stuck in the snow. The cashier informs us he’s calling his manager with a tow strap to get it out so we wait a half an hour longer than it already took just to get the truck itself for this manager to arrive to try and tow it out. This whole thing delayed our move time and I reserved the truck for 8:30am and it cut our time and we were not finished as our whole morning was delayed by the mess at the uhaul pick up spot when the truck was due back at a time I didn’t even say we’d be done by a time was chosen for me apparently.

Ariana S. le

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Location difficult to find and young man working didn’t really say much.

Randy W. le

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Good service

Mohamed I. le

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They didnt have moving boxes and dolly.

Kouami E. le

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Very bad experience with pick up location. I have reserved the truck two weeks ago but when I went for pick up, the truck was not available at that location. computer, internet are very slow. They said, they reviewed my reservation and someone will contact me shortly but he never call me back. whenever they say they will call me back, they do not call back.

Cheryl S. le

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Le client n'a pas laissé de commentaire.

Mike W. le

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Le client n'a pas laissé de commentaire.

Mathew S. le

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I ordered a 5x8 trailer and when I arrived the trailer wasn’t there. So I had to pay more to rent a uhaul truck instead of the trailer. No sorry was offered or assistance to lower the price for their screw up.

Garry M. le

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Drive the truck to my house for me, lol lol nothing

Frederick P. le

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Le client n'a pas laissé de commentaire.

Jim K. le

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We were suppose to pick up the trailer at UFC in Waconia but they didn't have the one we wanted. We ended up going over 20 miles out of our way to pick one up in Prior Lake.

Margaret A. le

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Eric at Prior Lake Bait and Tackle was AMAZING!! He was so helpful in ensuring that the truck was available at the right time and he drove to the Burnsville location to pick up the furniture pads and dolly for us that the UHAUL representative had promised in our contract/quote. He also showed us how to operate everything on the truck. I highly recommend this location and working with Eric!

Terri F. le

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Le client n'a pas laissé de commentaire.

Jeffrey D. le

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Le client n'a pas laissé de commentaire.

Jon E. le

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The guys in Prior Lake made my drop off very simple. Ample space to back in trailers and unhitch.

Hans D. le

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Le client n'a pas laissé de commentaire.

Karl S. le

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When I was transferred to this location due to this being the only location with my trailer, I did not realize that it was not a full size uhaul store. Which is more of an issue on my part but my only complaint is that is was not more openly pointed out. And if it was then I am even more to blame. Everything else was great. Guy working was great.

Christopher W. le

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I have a couple of complaints. Initially I wanted to get a 15ft truck at one of the Burnsville locations since it was located very close to where we were moving out. I was however advised that despite having put in an order a month in advance - a 15ft truck was not available at either location in Burnsville and was given two options: 1) Minnetonka (completely unreasonable and very far/out of the way) 2) Prior Lake, out of the way but closer than Minnetonka. Secondly, I wanted to pick up the truck at 8am but was advised that I couldn't because the pick up location did not allow that if I remember my conversation correctly (with the customer service representative). Honestly I don't know if I will use Uhaul again but I can say that the only saving grace was the CS Rep Tamara. She contacted me both times an issue came up and handled it as well as she could and made the experience less of a pain. Thank you, Tamara. Outside of the two negatives, everything else was perfectly fine. Truck ran well and did the job and I was pleased with every other aspect.

Troy P. le

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Le client n'a pas laissé de commentaire.

Jeremy J. le

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Le client n'a pas laissé de commentaire.

JAMES S. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

REWA G. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Richard R. le

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The initial process was poor. Many hours spent on phone to get a correct rental The ultimate pick up was great and helpful

Michael R. le

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I rate the drop off location well, only due to the fact that they actually exist as a place to return the truck. This was the second place U-Haul sent me because guess what, the first place doesn’t exist. Wasted time and energy and about 30 minutes on hold waiting on U-Haul customer service to figure it out. Dumb.

Darren J. le

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Very helpful, great customer service.

Glen D. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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Nothing. Everything was great. Thanks!

Dan N. le

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Le client n'a pas laissé de commentaire.

Perry H. le

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Le client n'a pas laissé de commentaire.

DeBra S. le

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Everything worked out perfect for us! The location was great, the person helping us was very helpful. It was a new truck which was very easy to drive! Drop off was after hours but an easy key drop! Definitely would use this location again!

Neal O. le

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Le client n'a pas laissé de commentaire.

Duane T. le

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Le client n'a pas laissé de commentaire.

BRYAN D. le

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Le client n'a pas laissé de commentaire.

Ron S. le

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Le client n'a pas laissé de commentaire.

Aaron M. le

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Le client n'a pas laissé de commentaire.

Derrick M. le

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Le client n'a pas laissé de commentaire.

Dennis D. le

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Le client n'a pas laissé de commentaire.

Susan R. le

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The truck had frozen chunks of snow on windshield. But the service guy got his scraper out and fixed it. But the windshield was so dirty. And I couldn't pull the door down by myself. To hard.

Michael F. le

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The issue was not with the location the staff on-site was helpful. The problem was with UHaul. The App took 30 min to check in and the equipment I requested was not available. Returning the truck the app froze and required manual return. Very disappointed in quality of service through the app

Amber P. le

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I was told I had a 24h rate when I picked up the rental. when I returned the rental 18hours later charged me for a late fee.

Michael S. le

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windshield wiper was broke drivers side, didn't have to use it but just pointing it out

Brent W. le

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Le client n'a pas laissé de commentaire.

Joshua E. le

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I was overcharged. Rented for 4 hours and drove 49 miles and somehow ended up with a $160 charge

Susan C. le

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Le client n'a pas laissé de commentaire.

Sally J. le

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Le client n'a pas laissé de commentaire.

Russell T. le

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No problems on dropoff. No stress added after unloading and looking to unpack. Very helpful. Thanks.

Douglas D. le

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Le client n'a pas laissé de commentaire.

Kimberly J. le

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This was a great location and the staff was extremely helpful and accommodating!

Jeff P. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Service is very important and lacking at this location. I'm over 65 and it is good that I'm physically able and know how to hook up a trailer. Uhaul rep did not check anything to see if I had approate hook up and working lights.

DJ R. le

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Very convenient for us going down to New Prague

Everett T. le

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Le client n'a pas laissé de commentaire.

susan B. le

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Le client n'a pas laissé de commentaire.

Teresa H. le

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Le client n'a pas laissé de commentaire.

Heather U. le

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Le client n'a pas laissé de commentaire.

Kerry H. le

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Employee did not offer to help. Didn’t check out the trailer. Just told me to put it with the others.

ervin S. le

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Le client n'a pas laissé de commentaire.

Karen J. le

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Le client n'a pas laissé de commentaire.

Clark S. le

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Have blanketd available to rent or purchase

Shelley M. le

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Le client n'a pas laissé de commentaire.

Pam S. le

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Eric was wonderful!

Kelli M. le

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Le client n'a pas laissé de commentaire.

John R. le

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Easy. Fast. Professional.

Samuel B. le

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Le client n'a pas laissé de commentaire.

Troy B. le

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All went well very simple pick-up.

Willie R. le

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Le client n'a pas laissé de commentaire.

Judith H. le

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The guy I checked out with was Eric & he was super nice & helpful !!

craig V. le

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Le client n'a pas laissé de commentaire.

Ben S. le

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Friendly people

LeAnn N. le

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Le client n'a pas laissé de commentaire.

Dan N. le

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Very happy with my overall experience... Very friendly employees and helpful thank you again!!

JEFFREY C. le

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Le client n'a pas laissé de commentaire.

Gerald W. le

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Le client n'a pas laissé de commentaire.

Curtis W. le

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Le client n'a pas laissé de commentaire.

JOSEPH T. le

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Le client n'a pas laissé de commentaire.

Curt B. le

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Easy pick up drop off. They offered to help hook up, but was not needed.

Nancy F. le

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Have the pick up location and truck size right for us who order in advance.

Joshua T. le

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Le client n'a pas laissé de commentaire.

janice D. le

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Le client n'a pas laissé de commentaire.

scott K. le

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Great customer service! It was the Minnesota fishing opener weekend and the store was busy, however they got me taken care of very quickly! I would definitely recommend!!

mike S. le

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Le client n'a pas laissé de commentaire.

Roberta R. le

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Le client n'a pas laissé de commentaire.

Adam B. le

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I had reserved a dolly because I was going to be moving furniture all day. Upon arriving the attendant told me they were out of dollys. This was unfortunate; I would recommend trying to keep extra for the future.

christopher H. le

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Reserved trailer 5 days before pickup and 2 out of 4 tires were Low on air. When checking out told him I received discount because of member working at uhaul where I was going. He said I get charged when I returned trailer. When I did return that place said card had already been charged.

Stephen P. le

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This is a bait shop not a rental location. The person behind the counter would not assist me in loading my car and securing the trailer. He said he didn't do that! I asked didn't or didn't know how? His response was didn't know how. Not a good U-Haul shop and not a good service performance. Would absolutely not return to this location .

Cassandra S. le

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The first location of my drop off was another location in prior Lake and when I got there they told me they don’t except uhauls So I had to drive to another location which was this one and then make a bunch of phone calls to get them to switch it in the computer so that I could drop the truck off

Ronald W. le

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Le client n'a pas laissé de commentaire.

SHERAL B. le

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They were great. Even warmed the truck up for us. The dolly we ordered was not available. Not their fault. We ordered online, but they called around other business to try and find us one. We appreciate their great efforts.

Cornelius M. le

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Le client n'a pas laissé de commentaire.

Richard F. le

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Le client n'a pas laissé de commentaire.

Bruce B. le

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I had to ask for help hooking up the trailer. One tire was low on pressure.

Tim B. le

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Le client n'a pas laissé de commentaire.