Le client n'a pas laissé de commentaire.Carly L.
Customer Reviews for Prisma Auto
(U-Haul Neighborhood Dealer)
Pour nous contacter
Mesa, AZ 85201
Services dans cet établissement :
- Mon–FriDe 9 h am à 6 h pm
- SamediDe 10 h am à 3 h pm
Heures d'ouverture spéciales
- 12/24/2022 - 12/25/2022: Fermé
- 12/31/2022 - 1/1/2023: Fermé
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The U-Haul itself was good I was very happy with it. But as I was renting the U-Haul I noticed that the trailer light connection was super short and did not have an extension. I told the gentleman about it and he said that I have to go out and buy one. I replied by saying no I don't think so and I looked around and there was another trailer with the same thing except it had an extension so I grabbed the extension off of that one and placed it in to the other one and it worked perfectly. Customer should not have to figure out how to make the equipment work and they should not be told to buy extra stuff in order to have the equipment work. And prior to this while making the reservation the person that helped me with the reservation could not tell me a good location to drop the trailer off at. The U-Haul representative told me that she will just put one on the list and that I could leave it at any other location. Not true that's not how it works from what I understand I went to another location and they told me that if I did that that they would charge me an extra $300 for dropping it off at their store. But at the same time that young man actually told me what I could do and explained it on how I could go to the closed location where it was scheduled for drop off and do everything by phone and leave the unit there which we did and it worked perfect. So I think that young man that helped us. But the first rap that gave me the information about dropping it off anywhere was wrong and lazy and was looking for a way to just get off the phone not properly doing her job. As customers and clients we expect to be helped to the utmost professionalism and respect. As your customer and plan I should not have to help you figure out how to do your job nor should I be told to buy connectors for the equipment that was not properly ready for rental due to no extension being hooked up to it. Luckily I've been around long enough to figure it out and shame on that gentleman that told me to go out and buy an extension. I believe in you whole U-Haul is a great company and I believe that there's bad apples in every bunch and sometimes these bad apples have to be cut off the tree and tossed to the side in order to have the tree grow strong yielding much fruit in order for the company to grow. I will always continue to rent from U-Haul but I hope that I don't have to go through this kind of stress again. Sincerely yours JT! And just one more thing before I forget the representative put me holding on to the trailer for almost a week what in the world was she thinking I definitely never said that to her.James T.
Very small and difficult to maneuverJack C.
Place was not open at 11:30 am. I unhooked it myself, pushed it over to two other trailers and left it there. talked to the owner of another business next door and he told me "Very seldom are they open"Michael A.
Nothing against the guy who has the uhauls. My beef is with uhaul company. I filled up the gas to where I thought it was because all the guy said was have it close to half way. I did, now y'all are charging me 5,5 gallons of gas!! No one gave me a receipt saying where it's supposed to be or anything.Hannah R.
Very easy to use!Clifford B.
Keep what your doing!!!Omer D.
Le client n'a pas laissé de commentaire.Miranda W.
Poor communication with employees and receiving UHaul.Jennifer W.
Le client n'a pas laissé de commentaire.Scott M.
Le client n'a pas laissé de commentaire.Gabriel G.
Remove this location from your companies rental location. I have never seen a more poorly run operation in my 78 years on this earth.Tom P.
Had to make multiple stops to get the moving pads orderedJEFFREY W.
No I will not recommend nobody to your movers help or the other location because your trucks are not smell like pee, and please do not use Key Movers they take your money and do not do the job they're supposed to do.Marilyn B.