The drop off location was much farther away from my destination which contributed to extra mileage. Not my choice. I incurred extra charges because of this.Emily A.
Customer Reviews for Pro 2 Group
(U-Haul Neighborhood Dealer)
Pour nous contacter
Abingdon, MD 21009
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Witold K.
Excellent service. I would use them again soon.shahida A.
Le client n'a pas laissé de commentaire.David L.
The gentleman at that location was very helpful and informative.Stephen S.
The customer service was very knowledgeableMALEDA S.
Location is easily accessible and helpful staff.Steven S.
Never received access code for key box. App would not open initially to allow access. Location was suppose to open @ 8:00 a.m. nobody was there. Location door was unlocked but building was empty. A 10 minute process took 40 minutes.Scott R.
The truck needed a front end alignment and felt like the transmission was going to go at any time. Would not recommendOlivia B.
Both of the personnel that helped me during the rental were friendly, informative and helpful. It was my first time getting a rental and they made the experience easy. I wouldn't hesitate to use this location again!KARLA M.
Reservation was changed 3 times to different locations each time. Specifically asked all 3 locations if they have 24/7 pick up and I was told yes every time. Arrived at the most up to date reservation and was told that location doesn't have a vehicle and does not have 24/7 pick up. Was told to go to Abington location for pick. Arrived at Abington location tried to process using 24/7 pick up was told reservation was invalid, was on with U-Haul customer service for a total of 2,5 hours was given code to lock box for the truck I was suppose to be using and the lock box did not have the key. After 3 hours of wasting time owner called told me code to return lock box and was told to find the correct key. The u haul I reserved and paid for had a reservation for a dolley, dolley was not included. After SEVERAL hours of 1. Having reservations changed by u haul and then u haul not making those reservations correctly 2. Having to go to SEVERAL locations to even get a truck 3. Not having proper equipment per my reservation. This was the worst I haul experience I've ever had and hope no one uses this location every again :)Dayana D.
Le client n'a pas laissé de commentaire.Steve H.
Le client n'a pas laissé de commentaire.SUCCESS I.
Very good variety of rental vehicles.LaVern B.
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.Diane D.
Nobody was in the office and I was unable to get in touch with an employee. I was charged additional late fees because nobody was at this location to confirm I dropped off the truck at the right time.Michael B.
Le client n'a pas laissé de commentaire.Frank F.
Le client n'a pas laissé de commentaire.cameron P.
They ask for only keys and nothing but after i got charge 20 dollars and ask for refund that was them mistake and charge meKunjan V.
Le client n'a pas laissé de commentaire.Sam P.
Great Customer Service. Keep up the good work! Definitely recommend this location.Ronald C.
Le client n'a pas laissé de commentaire.Jillian S.
Staff was great. Excellent customer service!Ron C.
I know that this truck was brought there the day prior to my picking it up. But is was dirty on the insideCheryl S.
Le client n'a pas laissé de commentaire.Memory F.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.GREGORY W.
Le client n'a pas laissé de commentaire.kathy G.
Make sure that the vehicle is clean and sanitized before renting to another Customer. I found a weed pipe, cellphone and a snack cake still in the vehicle when I picked it up. We (the U-Haul Attendant and me) also had trouble getting the key into the ignition to start the truck which prevented me from leaving on time and putting me way behind schedule. The Attendant was very nice and helpful and the Owner compensated us for the inconvenience. I have several more projects coming up where I will need to rent a truck again so I'll probably give them another try before deciding whether to take our business somewhere else (i.e. Enterprise, Penske, etc...).KENNELL J.
Le client n'a pas laissé de commentaire.Steven B.
Excellent service à la clientèleSHERMAN C.
Le client n'a pas laissé de commentaire.Scott C.
Dont wait 48 hour to confirm location pick up. You didnt have the vehicle i selected 20ft truck. Over all your company added a lot of extra mileage to my overall journey and a huge waste of my valuable time. Between fuel prices and having to go out of my way for both pickup and drop off I am very unsatisfied. I have an additional $90 charge probably because of mileage and I spent $80 on fuel to get it back to the same level as I recieved it. Overall I spent 12 hours moving, I paid $295 to move my families stuff 48 miles just a huge bummer. With a smaller truck i was unable to get all of our stuff in 1 trip. Just all around an inconvenience in almost ever aspect of moving.Michael A.
Le client n'a pas laissé de commentaire.Timothy Z.
This location was very quick and efficient in the check out process. The drop off process was even easier. Je les recommande fortement.NICHOLAS P.
Le client n'a pas laissé de commentaire.David M.
I knew that I went over mileage and would have to pay the $0,4 per mile fee. I expected this to be calculated and paid when I dropped the vehicle off. The clerk seemed not to know how to do this and insisted that it would be automatically billed to my card instead. I would have preferred to pay in person.Kate K.
Le client n'a pas laissé de commentaire.michael H.
Le client n'a pas laissé de commentaire.mary C.
Le client n'a pas laissé de commentaire.KEVIN B.
Le client n'a pas laissé de commentaire.Christine K.
Le client n'a pas laissé de commentaire.MARIA A.
Tom Kunkel is good people!David A.
Nothing the service was perfectAustin D.
Excellent costumer service!Felix G.
Tom, I believe last name Kunkel outstanding !! - So helpful, professional, went the extra mile with organization to help us get moving - I would recommend Tom to anyoneJeff E.
The help and personal attention provided was wonderful. Keep doing what yo do.David O.
Send text messages to give clear instructions on drop off area. Went to a u-haul drop off area by accident and the associate threatened us with surcharge if we dropped the vehicle thereJulius K.
Tom is great. We will be renting trailers from him in the future!Christine J.
Le client n'a pas laissé de commentaire.Milton P.
Works great now. Current manager is outstanding!Wayne C.
Le client n'a pas laissé de commentaire.JASON B.
Le client n'a pas laissé de commentaire.Barry B.
Le client n'a pas laissé de commentaire.Andrew H.
Extremely professional, friendly and helpful!Jim J.
Le client n'a pas laissé de commentaire.JULIAN A.
Have parking spaces that can fit a 20ft truckDuane M.
Le client n'a pas laissé de commentaire.Scott W.
Was very accommodating. We will definitely use againPAUL Q.
Great experience all around, just maintain that.WAYNE C.
Le client n'a pas laissé de commentaire.Debra G.
Tom was very accommodating and professional and expedited the rental process. I appreciated it and will return to this location for my next rental needs.Steven M.
Le client n'a pas laissé de commentaire.Todd J.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.craig J.
I had to wait a long time for the guy working to get off of the phone and then when he finally got off of the phone, he forgot about me. Another coworker had to remind him that I was there.Emily R.
Le client n'a pas laissé de commentaire.TIMOTHY F.
Le client n'a pas laissé de commentaire.TORIA C.
Le client n'a pas laissé de commentaire.Bryan M.
Was hard to tell where the Uhaul location was. Maybe some more identifiers.Brady H.
Faster checkoutJAMIE L.
Closed on Saturday! Very inconvenient! Took forever to pick up truck due to waiting for approval via online account. How does a UHaul place close on Saturday's????Nancy C.