The older receptionist man was super nice, friendly, and helpful! This was my first time renting a U-Haul and really explained and talked me through every question I had .
Miriam A.
Customer Reviews for Pro Hardware
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great job
LAGARIAN S.The young man was very helpful and fast.
Kianga N.Nothing. Was in and out in 6 minutes. Everything was explained to me. Great experience
JOHN H.Everything was perfect! Mike is very knowledgeable, professional and was extremely helpful.. A-1, 5 Stars âï¸ âï¸âï¸âï¸âï¸ Gary Taylor 7349695272 Gtaylor8961@gmail.com
Gary T.Mike was easy to work with, and helpful….
mike H.Good experience renting a pickup truck. No issues.
JOSEPH ROBERT W.Maintenance is needed especially in the front end
Kathleen H.Owner was very helpful when a mistake with my mileage was made.
Eric K.Updated card reader.
Ashana S.The 10†truck show clearly state No Ramp. This caused a lot of issues and back problems!
Barbara A T.Truck ready, Quick check in and check out. Mike and uhaul staff at that location have always been the best. I have used their services multiple times.
ROZANNE MICHELE M.Helpful and friendly staff
James K.The employee who help me was very polite friendly, very very nice, great
BETTY LYNN R.Le service à la clientèle était génial. Very personal and helpful.
XAVIER JAMAUL B.There just isn't adequate space at this location. We rented a car hauler and had to hook it up in the parking lot next door, and it was not hooked up properly. We waited road side for 2,5 hrs for them to come fix it..almost lost our car off the hauler bc the straps were not over the tires properly!!! Very bad experience!!!
Steve R.Fast and friendly service!
LOWELL EUGENE D.Prohardware was great! The uhaul app was unusable, but the store took care of me with my after hour return.
JAMES CHRISTOPHE G.All of the employees were knowledgeable, helpful and kind, from pickup to drop-off. Definitely coming to this location again.
ANGELA JEAN V.Considering the last minute change from 20ft truck to 26 ft truck, you were so accommodating. Besides the leak we had while traveling to Texas, but we were in contact with you the whole time which made us feel more at ease. Thank you Pro Hardware Uhaul in Belleville MI
BERNARDINE ROSIT S.Very friendly
PAMELA JO G.Wipers needed to be replaced for winter usage. Worked fine in tge rain but not when ice built up from snow. And washer fluid did not have antifreeze so it also needed to be updated for winter requirements.
Rosemary S.You can tell the location that I'm coming, or tell me that I can't get a truck before business hours if they'd the case.
ALAN THOMAS T.Don't give one price and yet charge another. I was never told about the. Safe mode charge. It was very hard to pick up truck 45 minutes.
Terrie K.Two tires bad so had to go another location y have fixed then noticed no liceyplate and wiring bad
RICHARD EDWIN P.Only downside is that it is a small area for returning equipment, especially a truck with an auto trailer attached.
James F.I was charged almost 20 dollars more than the quoted price, they didn't tell me they would be closed by my drop off time, and the vehicle exterior was dirty.
RAMONE GILBERT W.No need to improve you did a excellent job
DARLENE SUE J.Have the tank full. Then have customers refil to full. I got it on a quarter tank, knew I wouldn't make it to my destination on that so I gased up before I left. Probably put $ 15 to 20 bucks more than I needed to. Other than that great experience renting from pro hardware.
JACQUELYN JENELL H.The person who helped me was great he explained everything to me very clearly and well spoken, and he was very pleasant
BETTY LYNN R.no gas .put 1/2 tank only paid for 1/4
STEPHEN LANCE C.Good experience here.
JEFFREY B.The van felt like it hadn't been serviced in a long time. It was loud and rickety and the engine didn't feel like it wanted to shift. The location itself was spectacular, though.
David E.The brakes in the truck were squeaky.
Jessica O.The equipment was clean, but not well maintained. The truck would not start right away, it took 2 tries to start it. This continued throughout the day, but the employee who gave my dad the truck should have given him a different truck when he saw that the truck wouldn't start right away. Late at night my dad stopped to get gas and the truck wouldn't start at all. He tried many times to get it started and it wouldn't start. I submitted a roadside assistance request for him. While he was waiting he tried again and this time it finally started, so he drove back to Pro Hardware. He should not have been in that situation, the truck was known to have a faulty starter (or whatever the issue is) right from the start, so he should have been given a truck without any issues.
TIMOTHY JOSEPH K.Efficient pick up service but the vehicle was not clean interior or exterior. I was advised I did not need to return it clean since I had purchased the insurance. The reason should have been because it was dirty at pickup.
T Renea B.Excellent service friendly knowledgeable
RAYMOND ROBERT C.The service was excellent. The guy we worked with was super friendly.
Nigel B.Shorter wait time in line.
Charles P.Everything was great!
ROBERT EUGENE D.I rented a 10 footer and it smelled and the interior was dirty! This was the first time I've had this experience with them so I would recommend them but the truck today wasn't up to par!
ANGELA DENISE G.