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Kelly F
Customer Reviews for Pro Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck had as n engine light on and tire pressure indicator. Requested a furniture dolly, was not in the truck. Mobile process was long for having to be at the location to do it.
Zach WThe mileage was not correct in pick up. Low tire. Check engine light on.
Autumn NDon't allow your employees to lie to customers. We were told we were being "given" and extra day because that's "what he likes to do for his customers". He didn't tell us that he was still charging us. And didn't find out until we returned it in another state. Very dishonest
TANDY AGave me the wrong tow dolly and overcharged me. I need to rent another truck this week but I won't be using uhaul this time unless they make things right.
Juan GExcellent service. Chad was very helpful, friendly, and welcoming. Would definitely use this location again.
Robby RI had major issues with dispatch! This locations was awesome and Chad did all he could to fix dispatch's mistakes but at the end of the day I will never use uhaul again. They sent me on a wild goose chase to 3 different locations saying they had what I needed just to find out 2 of those locations only had half what I needed. The third location (Layton) dispatched gave me a trailer wayyyy too small to haul the vehicle I was taking. They gave me a utility trailer to haul a vehicle?! Make that make sense. All this made my long drive ten times worse.
brennon wBest customer service! Will always go to this location hands down.
audrey gGet rid of your app. It is extremely confusing and only irritates people who are not tech savvy. I will never rent from U-haul again because of the App
Joeseph EGreat customer services at this location.
Benjamin FYour app vs. the instruction video on how to self check out didn't match up at all. It took me almost an hour past my pick up time, and a long phone call with customer service (which I was disconnected from before I got resolution), to figure out how to use the app to get the truck. Once I got the key code, I found the lock on the lock-box corroded and it took me a while to get it to unlock so I could get my keys. Overall, I was dissatisfied with the process, and will not self-check out in the future.
Sean Pnothing, the guy at the desk was super helpful and it was a great all around experience!
Christopher DI had issues with the truck starting, believe it was a loose battery cable, but everything else was fantastic.
Ronald SIt was very easy and quick, so we could be on our way to move
Rosanne RI always come back to this location because of Chad. Such a great guy so kind, easy to talk too and always helpful. He does such a great job and I appreciate him. Merci
Heather MIt was easy to find and they knew I was coming!
Christine WThe team was very helpful and friendly and the rental went very easy the truck ran very well
robert hSuper friendly/ helpful employees.
Neasha MChad Butler, office manager, is fantastic! Twice now in the past year he has helped me find the moving truck I needed, and once was on the same day. His attitude is wonderful, communication is great, and customer service might as well be his middle name.
JOHN BThank you for your great service!
Jeffrey KGas tank wasn't filled from the last person. I ended up paying for it and then some. You're welcome to the next. Otherwise everything was OK.
Heather MThe team here is so helpful, friendly and professional. I have always received excellent service here and will continue to give them my business, even though it's not the closest Uhaul to my home. Merci.
RONALD TVery helpful, especially for our last minute emergences. They took care of us well. Thanks
DANNY TVery thing went as scheduled , smooth sailing. Excellent service.
DANNY TGreat customer service! This was my first time ever renting a U-Haul and pulling a trailer. They put my mind at ease, helped me hooked the trailer to my car, and sent me on my way. They gave me extra time, because of the winter storm that came in, to have it back to them and they also helped me unhook it from my car. I will definitely go back to them again.
Rhea AVery courteous
Robert AThe service was excellent - location was clean and Jenn was very good at explaining the contract and details Thank you
Richard EThanks 🙏🏽
Maria SBrakes in van need replaced
Kathryn BGreat communication on equipment availability
George FExcellent service and easy process!
Shawn FPro Storage continues to provide outstanding service time after time, the last 3 years has been an awesome experience. Chad and the rest of the team are the very best in the business, hopefully they will be there once again for my next moving experience, always a prompt service, clean equipment and a 5 star quality overall service.
Ben FDuring my very challenging move this uhaul location helped me get through it with extraordinary service making it so much less stressful
Crystal PTruck was ready for pickup. Friendly service. Will use again if needed.
Jeff KThey are really nice 😊😊
Manuel IVery pleasant lady and very helpful. Thank you!
eva RNo complaints, great service!
lesli BWe had paid for and requested a utility dolly and it wasn't with our U-Haul when we picked up for the 24/7 pickup. It really made moving more of a hassle then it needed to be.
Tiffany CThe people behind the counter were friendly and helpful. The service was fast, and my trailer was hooked up for me. I was in and out in 10 minutes
Brian PLet us know the vans have manual side mirrors.
Carmelita CThe man that helped us, was amazing and very nice. Would rent from here again. 10/10 on customer service
Heather RI loved everything! from the service to the equipment. Jen was so nice and helpful. I would recommend everyone to come to this location. I felt so welcome and every question I had was answered. Jen went above and beyond to help me. Moving is a pain! but with this kind of customer service and help made such a big difference and I will forever be thankful.
Jessica LVery friendly.
Lee EVery helpful with backing up. That made it easy
KATHY HThe lady who helped was super sweet and nice, she even extended my time a little bit so I had the perfect amount of time to move which I was so grateful for. Will be my place to go to if I ever need a uhal again. Thanks for being open on Sunday!
Michelle GOffice manager very helpful
Jack BEverything is was great!
Angela TGreat experience. Would definitely recommend. Very smooth process. Merci.
Keith C