Customer Reviews for Proactive Automotive
(U-Haul Neighborhood Dealer)

120 évaluations

2522 Blanco Rd   San Antonio, TX 78212

(210) 812-3844

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(210) 812-3844

2522 Blanco Rd
San Antonio, TX 78212

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Only had trouble with the passenger mirror moving other then everything was great

Richard B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bill B. 
Évaluation :
1

Guy opened location 6 minutes late. I opened the door when it open and rang the bell twice. Sat there for another 3-5 minutes and peeked in the back. He yelled and me to read the sign saying employees only. I'm a woman alone in a sketchy car shop. I said I would've stayed up front but you didn't come out to help me. My reservation was 10 minutes ago. He said the truck wasn't checked in yet. Kicked me out, and back out a few Minutes later with winded and a leaf blower. “Cleaned” the truck and left it running. Walked passed me and said it's ready while walking inside. That was how I received the truck. I had to call customer Service to find out what to do next.

Kari K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brianna E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

bobby C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ellen A. 
Évaluation :
1

Very bad customer service lied and allowed me to take a unit that would not be able to be used laughed at me when I tried to return and said he knew it wasn't gonna work but I make my own decision and said he's just trying to make money and he barely makes anything doing that, didn't report that I returned dolly before leaving San Antonio so I was called after drop off by drop off location asking where the dolly was, very rude and argumentative will never use this location again

David C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth A. 
Évaluation :
3

The drop off was after hours and no one was Available. I was charged $20 for an after hour drop off?

rick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey M. 
Évaluation :
3

Taillights stopped working on trailer and I recieved a ticket in Bridge City.

Gabril M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN E. 
Évaluation :
3

The battery in the truck was no good. And the first tome i stopped to get gas during my 3,5 hr trip, the truck didnt start. Roadside assistance had to be called and of course that was a 2 hour wait. While the guy (Jon) that came to help was GREAT and quick, the break down caused me to be several hrs off schedule. Im very disappointed considering the rental cost me nearly 350$

Danetra E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
1

The drop-off location was a mess. There was no room, the person was not there in the middle of the day. No clear return section. After waiting for over a half hour I finally had to decide to drop the trailer off in the back alley way where trailers and trucks were just parked randomly. From the road there was no access and unless you are protected getting out in that neighborhood was sketchy to say the least.

Justin S. 
Évaluation :
3

Not friendly

Robert B. 
Évaluation :
1

This was the 3rd site I was sent to after the equipment not being at the second site. When I arrived at the site, I managed to get someone's attention and was informed the facility was closed and that they weren't expecting any pick-ups. However, the employee did help me to complete the pick-up. Aside from the trailer tag being expired, the equipment was clean. When I went to return the trailer, once again the shop was closed and the parking lot as well as side street were completely full of trucks and trailers. The 800 numbers refused to give me another drop off location. I finally found the alley behind the building and was able to leave the trailer there. I would NEVER use this location again, and I'm quite disappointed with U-hauls customer service.

Michelle H. 
Évaluation :
3

After hours service fee? Why? Where is it on the website?

Kenneth N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mairiel F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derek H. 
Évaluation :
1

They over charged me for an after hour fee when I returned the item during what they said was normal business hours. Can not get in touch with them on the phone. Very shady operation.

Wayne C. 
Évaluation :
3

The lot is so full and there is no direction where to park. The office was supposed to be open until 6 but no one was there at 5:30.

Albert G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Desmond B. 
Évaluation :
2

The person did not give me no documentation me returning dolly. Sounds like I was waisting his time

sergio S. 
Évaluation :
1

Open on time, answer their damn phone, and answer messages promptly (not days later).

Cameron H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phillip M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nathaniel D. 
Évaluation :
1

Tire shredded with first 50 miles of trip. Even though we were in a large metroplex - San Antonio Austin - it took 4 hours to get us back on road. If there was a spare, we could have easily replaced the defective tire we were given. It was appropriate that U-Haul refunded our fee.

george S. 
Évaluation :
3

Drop off was not clearly identified. Small property and had to drop on public street.

Richard R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MariCarmen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago R. 
Évaluation :
5

Quick to help.

Manny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
3

Was told I wasn't going to be charged a late fee because it was dropped off before closing but still got charged a late fee and they said I returned it after closing when it was about 40 mins till.

ANJELIKA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BECKY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMUEL J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
5

Owner was really helpful!

AXEL N. 
Évaluation :
5

More parking spaces for the 24/7 drop off is the only thing I have to say overall great experience

Kristin C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOMMY G. 
Évaluation :
3

There could be a small layer of insulation added to the back of the cab to help regulate temperature in the cab and cut down on road noise coming in. The road noise problem was the biggest drawback. After a day of driving with all of that noise coming through my ears were ringing and I wasn't even able to have the radio on.

Troy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARGARET E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dolores L. 
Évaluation :
3

To expensive Fuel fee

JUAN T. 
Évaluation :
1

We were to drop off by 9 am on 11/22/21. We dropped it off at 307 pm on 11/20. We received a $20 late fee!!!! Not acceptable!!!

Bernard A. 
Évaluation :
3

Needs signage, hard to spot from the street

DWIGHT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHNNIE P. 
Évaluation :
4

Very good

MILCIADES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harry A. 
Évaluation :
3

The drop off location was very far from my home. I passed multiple locations that were very significantly closer. The drop off location's opening time was 10:00 AM but my deadline for drop off was 9:00 AM. If I used the drop box instead of waiting to hand the keys off in person I would have been charged a $20 convenience fee.

William M. 
Évaluation :
5

It was excellent customer service. Nothing to improve. Tony was very helpful.

PATTI K. 
Évaluation :
2

Better instructions on where to park

Declan K. 
Évaluation :
1

The truck was dirty and disgusting there were bugs in the window and the cup holders and the cup holders were not clean either

ALEXISJANAE S. 
Évaluation :
5

Top notch customer service! Very helpful and courteous! Would recommend to anyone!

IRA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimber T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
1

Dirty and slow

GREGORY E. 
Évaluation :
5

Nothing, Everything was great.

ESTANISLAO Z. 
Évaluation :
4

When I scheduled the drop off, only a limited number of options were available on the web site. I drove past at least 6 uhaul locations to get to the offered drop off location.

STEPHEN S. 
Évaluation :
5

I just returned my truck there, But they were helpful and friendly.

KIRK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY G. 
Évaluation :
3

This facility was primarily an auto repair place. There was one person running it. He was nice but did not have time to answer the phone when I called to make sure they were open when I wanted to drop off my trailer. After being on hold with the renting facility for 15 minutes, I already arrived at the location and found it to be open. Not the best experience from U-Haul as far as customer service.

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Myles M. 
Évaluation :
3

The parking lot was not very big, so it was difficult to park and take off the U-haul trailer due to the traffic.

JUAN ALVARO JR P. 
Évaluation :
5

Everything was great! He took the trailer off my hitch!

Julie K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Beatriz Z. 
Évaluation :
2

Stick to agreed pricing.

Brian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
4

Asked for a pick up time of 0730 am. I was not allowed to pick up until 1030.

TRACY J. 
Évaluation :
3

The businesses website said they were open on Saturday. When I got there the open sign was on but all doors were locked. I knocked till someone answered. Said they were closed but I could drop it off out back and return it online. While doing that someone came out and detached the trailer and put it inside the locked fence. And he was not happy about it.

RICHARD M. 
Évaluation :
3

I would recommend this location if you are not renting or returning a 26 foot trailer as parking was very limited to something this big. I had to drive around the block and park front bumper to front bumper to another 26 foot truck! Other then this the male employee was friendly and very helpful!!

Natalie W. 
Évaluation :
3

I would not recommend for anyone renting a 26 foot trailer as there is no space to return the truck to.

Natalie W. 
Évaluation :
2

It's a small garage.

JEFFREY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENZIEL W. 
Évaluation :
3

parking at the location.

WILLIAM W. 
Évaluation :
3

Truck was full of small roaches. Attendant killed them with a broom but when i got home to pack there were still scores of roaches in the loading area. I had to clean and dissenfect which prolong my available time to load.

DAVID R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron L. 
Évaluation :
3

The location was in a less then inviting area of town. I would like to say that the young lady I spoke with about changing our drop off time with uhaul scheduling was very helpful.

Prisca G. 
Évaluation :
5

It was an after hours return.

CLAUDIA YVETTE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRY C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANDRE C. 
Évaluation :
1

Make sure the location is a clean and reputable,. The pickup location was very dirty and unprofessional. They wanted my diver license and credit card and did not have an office that you could watch the transaction. I denied letting them have my credit card because they did not want me to go in because of insurance reasons. Very sketchy people to deal with!!!

PHILLIP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kellee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GISELL Z. 
Évaluation :
2

I had to find someone to help me. He did not assist with the connection of the trailer. Thankfully I've rented uhaul before and knew how

Randall R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JONATHAN MICHAEL M. 
Non les évaluations ont été soumises pour cet établissement.

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