Customer Reviews for Proactive Automotive
(U-Haul Neighborhood Dealer)

Évaluation :

2

Morons run the place.

Évaluation :

1

The location was surrounded by a fence, so we were not sure where to go. My husband finally got a mechanic to come answer the door, and he did not even come out to check the Uhaul. Then they proceeded to charge us an additional $23 for gas when the vehicle had the exact same amount at the time of pick up. I submitted the before and after photos to Stephanie, and she said she would get back to me. It's now been days without any call, even though I have called and emailed several times. Just unprofessional and dissatisfied.

Évaluation :

4

This place really needs to get on the ball and turn in the vehicles the next day if they’re closed on the weekend so that we don’t have to get nasty letter stating that we owe for the property never again will I rent from them

Évaluation :

1

Called to verify a question and the personnel was rude. I was told at the pick up location that the drop off location was 24 hours. I go to the drop off location and it's closed. Then I get charged an after hour service fee.

Évaluation :

2

I dropped off the trailer and I was told by staff to drop off in the back of the property where I was met by an employee that took possession of trailer. I was told that I would receive an email confirmation, which I never did. I called several times w/ no reply so I went back to the location and was finally checked in and a received an email confirmation.

Évaluation :

5

Professional and got the job done.

Évaluation :

1

Lot was too small to accommodate equipment. I had to leave it beside other equipment on street. Poor location for Uhaul

Évaluation :

3

Small space … need a larger property to hold Uhual equipment. The staff was helpful though.

Évaluation :

1

We arrived at 9:50 for a 10:00 return. We waited until at the front door since the shop opened at 10 and the neighborhood appeared sketchy to leave keys. The employee was late and didn't arrive until after 10. He took the keys and said we were good. We received a receipt later that day and he charged us an extra day listing our drop off time at 10:10. Totally sketchy business practices.

Évaluation :

1

I waited an hour to get trailer shop said it opened at 10 guy didn't show till 11. Said he went to get a taco for breakfast sounded like a lie to me I was there before they opened at 9:38am

Évaluation :

3

It's just a basic mechanic shop. The guy was friendly enough. I was early and he took care of me promptly. It's just not a "U-Haul environment".

Évaluation :

5

All went well

Évaluation :

1

Nobody was there and there were no signs indicating where to return rental equipment.

Évaluation :

3

Equipment was not ready, very dismissive and a dark little hole of an office.

Évaluation :

1

Felt unsafe in this location. Closed early no help on site.

Évaluation :

3

There were only 3 different sizes of trailers on the property. One of each size. It looked as if they were on the property solely for the purpose of being repaired as this was an automotive garage.

Évaluation :

4

The accepting personnel was very kind to afford us a couple of hours after the due time. We had over 200 miles to travel and would be arriving late. Very kind.

Évaluation :

5

Great location, excellent customer service and overall great product. 10/10 would recommend. Not to mention the owner helped me when he was not required to.

Évaluation :

3

The location was awkward to where the park the U-Haul and the trailer it wasn't much room

Évaluation :

5

Friendly, calm, professional, and efficient

Évaluation :

5

Only had trouble with the passenger mirror moving other then everything was great

Évaluation :

1

Guy opened location 6 minutes late. I opened the door when it open and rang the bell twice. Sat there for another 3-5 minutes and peeked in the back. He yelled and me to read the sign saying employees only. I'm a woman alone in a sketchy car shop. I said I would've stayed up front but you didn't come out to help me. My reservation was 10 minutes ago. He said the truck wasn't checked in yet. Kicked me out, and back out a few Minutes later with winded and a leaf blower. "Cleaned" the truck and left it running. Walked passed me and said it's ready while walking inside. That was how I received the truck. I had to call customer Service to find out what to do next.

Évaluation :

1

Very bad customer service lied and allowed me to take a unit that would not be able to be used laughed at me when I tried to return and said he knew it wasn’t gonna work but I make my own decision and said he’s just trying to make money and he barely makes anything doing that, didn’t report that I returned dolly before leaving San Antonio so I was called after drop off by drop off location asking where the dolly was, very rude and argumentative will never use this location again

Évaluation :

3

The drop off was after hours and no one was Available. I was charged $20 for an after hour drop off?

Évaluation :

3

Taillights stopped working on trailer and I recieved a ticket in Bridge City.

Évaluation :

3

The battery in the truck was no good. And the first tome i stopped to get gas during my 3,5 hr trip, the truck didnt start. Roadside assistance had to be called and of course that was a 2 hour wait. While the guy (Jon) that came to help was GREAT and quick, the break down caused me to be several hrs off schedule. Im very disappointed considering the rental cost me nearly 350$

Évaluation :

1

The drop-off location was a mess. There was no room, the person was not there in the middle of the day. No clear return section. After waiting for over a half hour I finally had to decide to drop the trailer off in the back alley way where trailers and trucks were just parked randomly. From the road there was no access and unless you are protected getting out in that neighborhood was sketchy to say the least.

Évaluation :

3

Not friendly

Évaluation :

1

This was the 3rd site I was sent to after the equipment not being at the second site. When I arrived at the site, I managed to get someone's attention and was informed the facility was closed and that they weren't expecting any pick-ups. However, the employee did help me to complete the pick-up. Aside from the trailer tag being expired, the equipment was clean. When I went to return the trailer, once again the shop was closed and the parking lot as well as side street were completely full of trucks and trailers. The 800 numbers refused to give me another drop off location. I finally found the alley behind the building and was able to leave the trailer there. I would NEVER use this location again, and I'm quite disappointed with U-hauls customer service.

Évaluation :

3

After hours service fee? Why? Where is it on the website?

Évaluation :

1

They over charged me for an after hour fee when I returned the item during what they said was normal business hours. Can not get in touch with them on the phone. Very shady operation.

Évaluation :

3

The lot is so full and there is no direction where to park. The office was supposed to be open until 6 but no one was there at 5:30.

Évaluation :

2

The person did not give me no documentation me returning dolly. Sounds like I was waisting his time

Évaluation :

1

Open on time, answer their damn phone, and answer messages promptly (not days later).

Évaluation :

1

Tire shredded with first 50 miles of trip. Even though we were in a large metroplex - San Antonio Austin - it took 4 hours to get us back on road. If there was a spare, we could have easily replaced the defective tire we were given. It was appropriate that U-Haul refunded our fee.

Évaluation :

3

Drop off was not clearly identified. Small property and had to drop on public street.

Évaluation :

5

Quick to help.

Évaluation :

3

Was told I wasn’t going to be charged a late fee because it was dropped off before closing but still got charged a late fee and they said I returned it after closing when it was about 40 mins till.

Évaluation :

5

Owner was really helpful!

Évaluation :

5

More parking spaces for the 24/7 drop off is the only thing I have to say overall great experience

Évaluation :

3

There could be a small layer of insulation added to the back of the cab to help regulate temperature in the cab and cut down on road noise coming in. The road noise problem was the biggest drawback. After a day of driving with all of that noise coming through my ears were ringing and I wasn't even able to have the radio on.

Évaluation :

3

To expensive Fuel fee

Évaluation :

1

We were to drop off by 9 am on 11/22/21. We dropped it off at 307 pm on 11/20. We received a $20 late fee!!!! Not acceptable!!!

Évaluation :

3

Needs signage, hard to spot from the street

Évaluation :

4

Very good

Évaluation :

3

The drop off location was very far from my home. I passed multiple locations that were very significantly closer. The drop off location's opening time was 10:00 AM but my deadline for drop off was 9:00 AM. If I used the drop box instead of waiting to hand the keys off in person I would have been charged a $20 convenience fee.