Évaluations des clients Problem Solvers LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Problem Solvers LLC

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Hollee A.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIEEDWARD G.
Évaluation :

Le client n'a pas laissé de commentaire.

MAURY K.
Évaluation :

We dropped off the truck after hours and there were no signs to show where to park and a very small sign over the key drop box.

WAYNE H.
Évaluation :

Provide people who aren't rude to customers (this interaction was from my rental a week ago).

Cameron L.
Évaluation :

Le client n'a pas laissé de commentaire.

Alton H.
Évaluation :

Maybe a small sign to direct people to the drop off area. Slightly confused about where to drop off. After I spoke with the tenant there was no problem.

Erica H.
Évaluation :

Le client n'a pas laissé de commentaire.

Marvin D.
Évaluation :

Le client n'a pas laissé de commentaire.

SIDNEY R.
Évaluation :

Le client n'a pas laissé de commentaire.

Beth S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff H.
Évaluation :

The person who helped us was knowledgeable and friendly.

Paul L.
Évaluation :

Le client n'a pas laissé de commentaire.

Kaydee F.
Évaluation :

I rented a dolly along with my trailer. After finally finding a person on the premises to pick up my trailer, I was informed they had none but I could go to any other in town and get one. Called two other locations in Beaufort, neither had one. Called a couple days later to let them know I was never able to obtain a dolly and it needed it off my order. The lady stated they were on the road and would call me back ASAP, never heard back. Tried to return the dolly the next day to be told they could not process my return because I did not have a dolly. Called 6 times before I finally got ahold of someone to resolve the problem. They then called the return site to clear it up

Stephen F.
Évaluation :

I ordered a trailer from Hilton head island. My confirmation ultimately changed to inform me that this equipment couldn't be guaranteed at the location and a representative would call me although the reservation was guaranteed. No one called me so I assumed the scheduled reservation was confirmed. I arrived at the first location to be told that they do not have trailers. The person at the counter called “traffic” who then miraculously sent me a text saying I had a confirmed pick up in 30 minutes in Parris Island 31 miles away. The result meant I had to drive an additional 60+ miles out of my way to pick up the equipment, delaying planned pickup and travel back to my destination which in turn led to me needing to take time out of my work day the following day to return the equipment. All in all this experience was pathetic. I'd like to request a full refund to cover additional unexpected mileage and time that I needed to take in order to meet the contract I signed. In my opinion Uhaul failed miserably at meeting the expectations in this contract and as a result should return my payment. (I'd like to note that the individuals at all 3 locations were courteous and professional and that this review reflects my experience with the contract and not them)

Jason G.
Évaluation :

The truck interior smelled of cigarette smoke and hadn't really been cleaned. Hopefully that can be recouped from the previous customer

Robert S.
Évaluation :

Not a thing. The process was very quick and efficient and the staff representative was equally efficient and possessed excellent customer service skills.

Chance G.
Évaluation :

Le client n'a pas laissé de commentaire.

Victoria J.
Évaluation :

This is the second time we have used this location. The first time we showed up and the equipment was filled with mulch and had to go to another location and then this time The truck was filthy! The window was also left down and it rained the night before we picked up so the inside of the cab was so wet ! And not to mention the location was closed “due to system issues” so there was no one to talk to VERY UNHAPPY WILL NEVER GO AGAIN DO NOT RECOMMEND

MICHAEL ROSS S.
Évaluation :

Office was a disaster. Wrong truck was assigned and we had to wait 45 minutes for the new truck to be assigned. Representative did not verify rental equipment with us. I would not recommend this location to anyone else.

GINA MARIE C.
Évaluation :

Location is behind a building and through a mulch yard. This was a night drop off and it was dark, I didn;t even think the fenced area was sa place for me to go at first so i had to turn around and drove around looking for the correct location...you cannot see ANYTHING Uhaul from the road other than a sign. Would have been helpful to have received a call about this location. Also, it was an hour from my house and I passed MANY other locations along the way. Not sure why I was sent there.

HENRY P.
Évaluation :

Le client n'a pas laissé de commentaire.

Douglas M.
Évaluation :

Make sure your drop off locations have not closed business for renovations and repairs! Both drop off locations were totally unacceptable! We will never use U-haul again! Drop off location computer service down, Hung up on us when we tried to locate them, outside smoking, forgot about us when we tried to check out!

Michael B.
Évaluation :

Easy drop off - Would highly recommend location.

Kendig K.
Évaluation :

terrible experience. no one on sight, no one answers calls. trashy, problematic, wouldn't go back there on a bet....difficult to find the office (if you could call it that), just can say enough bad about it!

Larry M.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert F.
Évaluation :

Need a drop off near Hilton Head Island. This is too far away and took me almost 3 hours round trip.

Timothy S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tonya M.
Évaluation :

I do have a complaint!!! I was over charged by $20.00. I have reached out by email to get this handled a couple days ago but I haven't heard anything nor have I been refunded. Other than that the service was fine. The over charging is accepted as an accident. The not correcting cant be over looked as easy. Disappointed!

Jennifer K.
Évaluation :

Cab of van smelled very badly of cat litter. Other than that it was great!

AL Y.
Évaluation :

The vehicle needs to be cleaned and full when picked up. You should never charge a person a cleaning fee for a filthy smelling vehicle that they rented in that condition.

Christopher H.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark C.
Évaluation :

Van was pretty dirty - sand on the seats - smelled like smoke - glad it was just an in town thing

Douglass M.
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW B.
Évaluation :

Great Experience! The staff was helpful.

DONALD B.
Évaluation :

Elizabeth was very knowledgeable,helpful, polite,and efficient. She handled multiple calls,got folks taken care of and on their way. I will definitely return for an moving needs i may have in the future

Jim T.
Évaluation :

Great service. Great people. Great results. Thanks, Jim Thomas, Bft. SC

Pamela H.
Évaluation :

It was a Saturday at noon and the place was not open. The space was completely fenced in and locked up. I called the phone number and it said to leave a message and the voicemail was full. We saw a black box on the side of a building (unmarked) and just guessed it was a rental key return box. Everything about this return was unprofessional, unclear and I was concerned I didn't even return the key in the right spot. Another customer was walking around the building at the same time trying to figure out how to drop off his rental as well. Not good.

RONNIE M.
Évaluation :

Le client n'a pas laissé de commentaire.

Bryan L.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL M.
Évaluation :

Drop off place was too far from our new place....

Donna M.
Évaluation :

We could not drop off the trailer we rented at the location we were directed to( Bluffton, SC). There were 3 empty spaces for trailers but they refused us and sent us 26 miles to Beaufort, SC!!!!!!!! That was too much after an exhausting 20 hour trip from Michigan. Just to drop off a trailer, we added an extra 52 miles to our already long trip!!! Ridiculous!!

ANTHONY D.
Évaluation :

I tried renting from problem solvers.on a Wednesday. I booked a rental for 9am.i waited till 1020am.me and 4 other renters..Noone received a uhaul!the gates was locked,noone answered the posted number and the mailbox was full.i called customer service and she said she spoke to the manger.she said she was inside and would come out to help me.20 minutes later Noone..and as far as Jennifer the manager..always on vacation there's noone to fill in.i own a business and its all starts with management!!!and as you all know I'm not the first or last to complin!!!an hour of my life wasted..and still waiting for my 50$..credit.but I will say I went back yesterday and the kid working there should be manager.!!looks like yall have decisions to make

Chad R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan W.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin M.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

I was moving cross country and needed to load the truck 10 days prior to leaving the state. The U-Haul would sit in a parking lot for the allotted time. I explained that I would be turning in the Uhaul at a later date and she said she would include that on the contract . I paid 1700 for the contract. When I returned the U-Haul I was charged an additional 700 dollars . I was told the additional days were included on the first contract. The second charge should have never occurred and put me in a situation I shouldn't have to be in.

Chadwell R.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES B.
Évaluation :

This is the second time I've dropped off there and no one is around. You can't call them because the voicemail is always full and no one calls back. The UPS store in the front says they have bad service every day. You should stop doing business with these people. If I could give them a negative 10 I would.

Phylicia C.
Évaluation :

Still waiting for my refund for $50 unused miles. Also the office was disgusting and unprofessional

DANIEL B.
Évaluation :

Le client n'a pas laissé de commentaire.

Cynthia W.
Évaluation :

Le client n'a pas laissé de commentaire.

RONALDPAUL M.
Évaluation :

t

Shannon E.
Évaluation :

Staff was friendly, helpful and efficient! Truck size suggestions/recommendations were spot on. Made our day of moving a complete success! Highly recommend!

Elizabeth M.
Évaluation :

Le client n'a pas laissé de commentaire.

Troy M.
Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin M.
Évaluation :

Le client n'a pas laissé de commentaire.

Amber M.
Évaluation :

There were ashes in the ash tray

Christopher R.
Évaluation :

Zero customer service had to pull my trailer out of a field in the woods I am disabled and this wasn't pleasant tore kept going flat no wiring harness provided to go from trailer to truck was short about two feet hitch lock down was seized had to spray wd40 myself to get it to move and the trailer looked like a crime scene and was disgusting

TONY B.
Évaluation :

Location is a disaster. No signage to indicate the office. At return there was no one around but the doors were open. No key drop box, had to leave the key on the office chair. Hoping they can find it amid all of the debris scattered about.

Segundo Q.
Évaluation :

The young man that finally showed up was very good, he handled it the best he could, very knowledgeable. Perhaps it will get better as pandemic subsides

Norman M.
Évaluation :

I couldn't keep track of the various costs. Every time I looked another charge was added for transportation, storage etc. Give me one bill.

David F.
Évaluation :

Have someone on site.

michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

CURTIS M.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul W.
Évaluation :

Such an easy process of dropping the dolly off!

bobby R.
Évaluation :

Eric was exceptionally pleasant! and very helpful! he could teach your other locations a thing or two about customer service!!!

Christopher R.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian B.
Évaluation :

Update/ speed increase of your web site.

mary lynne L.
Évaluation :

There was no office and no one there. I had to call the business number to reach someone. I was told where we could find the trailer and asked if there was someone who could hook it up with me. I said yes and that was it. Never saw one person there.

Marlene S.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHELLE V.
Évaluation :

What a complete NIGHTMARE that STILL IS NOT OVER! I have no issues with the Albany, NY location. They had their act together, and were very friendly, BUT Beaufort, SC is a completely different story (this is where I had my pods shipped to). My pods were never delivered on time, and I had to rent a Penske truck to unload the UHaul pods myself, and reload the truck only to unload them again at my home. I turned in 7 of my 8 pods in on 6/25 and was still charged ALL 8 box storage fees for July on 6/26, still fighting to get that money back. The Beaufort SC location's forklift was broken, so they could not load the pods onto a truck. When you called the Beaufort location, the rep had the phone on forward to her personal cell phone #, and the VM box was full, and you could not leave a message. Once I finally got through after a WEEK, she had a mouth on her like a trucker. Not to mention I had been sleeping on a piece of foam on a hardwood floor in my new house because my stuff was never delivered. I drove over to where my pods were, and the place was completely unsecured, gate wide open as was the front door. The place was a complete pig sty. I took pictures of the office. When I asked at the building next door where somebody was, they said she left for the day. The place closes at 5:00 PM, and I was there at 3:45 PM. A field manager got involved, and somewhat helped the situation. I think it was beyond his pay grade and knowledge of what to do. That location needs to have their UHAUL license revoked. Now I have to fight with my credit card company to get 7 pod fees out of 8 refunded back to me. I could go on, and on, and on, but it's not worth my time or energy! It's been a complete nightmare.

Emily W.
Évaluation :

Le client n'a pas laissé de commentaire.

william K.
Évaluation :

Worst location imaginable. They are never are onsite, and never answer their phone. Non- existent. I can't imagine how anyone ever rens one of the 50 or so trailers on location as they are never there. Another customer who happened to be dropping off was just as frustrated as I was as are the remnants in buildings that are adjacent to this place. Really bad and you should do something with it.

Gino I.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott P.
Évaluation :

Equipment was dirty and not available on time. Staff unhelpful and difficult to reach on the phone. Staff left location to get food while we were waiting for the trailer to be cleaned past scheduled pick up time. This delayed our trip several hours.

Siobhan M.
Évaluation :

The person we spoke to on the phone to coordinate pickup was extremely unprofessional.

Shaquah C.
Évaluation :

My experience with uboxes went well up until the point of unloading my boxes at Problem Solvers. I scheduled for my boxes to be unloaded on a particular day, however upon arrival the location, my boxes were not ready. In addition, there was no one on site to retrieve my uboxes for unloading. I called the number that was posted on the door and the worker said she was 10 minutes away. She had a bad attitude and was very unprofessional. About 45 minutes later she finally arrived to retrieve our boxes so that we could unload them. This was a huge inconvenience as we had the moving truck scheduled and were being charged by the hour. In addition, I was charged for monthly storage of the boxes the week after I had already unloaded the boxes. I had to call uhaul several times for a refund. Problems Solvers has terrible reviews for their lack of customer service. I am disappointed that uhaul continues to use a business that has poor business practices and customer service. This place is by far the worst uhaul location I have ever been too!

Lagetta K.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris M.
Évaluation :

The location had no in-person office so you had to call a number that was on a gate, which took about 15 minutes to find. Once we did that, it was quite unprofessional- dogs, kids etc. in the background and the whole check-in experience was sub-par, however that was nothing compared to the return experience. There were no instructions or signs as to where to drop off the keys and after trying to reach the office phone number for over two hours, we finally called the 1-800 number and a very nice lady, Monica McQuade assisted us by sending us a picture of the building where there was a supposed lockbox. However, this turned out to be incorrect and she made arrangements for us to leave the keys in the truck so we didn't have to waste anymore of our time.

Veronica C.
Évaluation :

Reservation was completed after waiting 45 minutes and vehicle that was reserved was not available.

Raymond L.
Évaluation :

The young lady helping me was very pleasant and helpful.

STEPHEN E.
Évaluation :

Le client n'a pas laissé de commentaire.

Allyn S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jimmy H.
Évaluation :

The truck was dirty and smelled dropped it off 130 pm Saturday no drop box wouldn't answer the phone to tell me where to put the keys just left them in the truck not the best idea with these time's

Wayne B.
Évaluation :

2nd time I've dropped here in last week. Last Tuesday no one on site, no signage, trailers scattered everywhere. Today no one on site. Another lady scheduled for pickup, called and was tokd she needed to hookup by herself. Lady called Uhaul corporate and eventually local person came out to “help”. She was rude, dressed in pajamas and proceeded to chew us out because she didn't like where we dropped our trailer. Uhaul needs to investigate this location. I checked out on- line, but I don't trust these people.

Ashley F.
Évaluation :

Le client n'a pas laissé de commentaire.

james G.
Évaluation :

It's an unattended dirt lot. Have a location that you know you're at the right place when you show up, and have the attendant answer the phone and call back those who leave voicemails.

Rebekah W.
Évaluation :

Horrible location that cost me hundreds of extra dollars and employees were never at work.

Jeremy H.
Évaluation :

Le client n'a pas laissé de commentaire.

Lynn M.
Évaluation :

The truck was clean and in good shape. The car dolly was in disrepair––the frame was broken, the wheel well was sitting on top of the tire and the tire was leaning. There was no brake light at all on the left side.

Zachary B.
Évaluation :

I don't have as much of a problem with the Parris Island location as I do with the pickup process in general. I was supposed to pickup at a Bluffton U-Haul location, but when I got there they informed me that I was actually supposed to now pickup 45 minutes away at Parris Island. I did not receive a notification (email, text, or call) despite them telling me I should have to inform me of the last minute switch. To make matters worse, the location at Parris Island was completely contactless and actually had no one physically there so I had to load my car onto the tow dolly myself which is not advised as I didn't have a spotter, plus I've never done it before. The Bluffton location had a few staff members helping clients. Also to top it off, when I arrived at the Bluffton location my car was damaged by the automatic gate there, and I'm likely having to take legal action as they seem unlikely to cooperate. Overall just sorely disappointed with my pickup experience and feel I probably won't use U-Haul again despite this being my first time.

Ronald W.
Évaluation :

Truck wouldn't start. Then we had to wait on someone else to get there to check in another truck to rent us. Then she couldn't get any of the system to charge my cc. Then she got it charged. Then I was charged again once I dropped the truck off.

James O.
Évaluation :

Great service - weekend pick up yet done professionally over the phone and text. Well done. Nice to see you all are adjusting to Information Age and flexible with CV19 issues.

David B.
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa E.
Évaluation :

Allow the drop off location to be closer to the final address. We passed 2 other locations to reach the one where we finally returned it. We could have returned it Friday evening if we hadn't had to go back through evening traffic.

Andrew F.
Évaluation :

Nice and helpful on the phone but that's if you can actually get someone on the phone. Key drop box is located inside the office on the floor and not mounted outside on a wall. Good luck returning your key if the office is locked or no one is there.

JOLYNE A.
Évaluation :

I called to begin a formal complaint regarding the service as well as the condition of the truck. I have not heard back from anyone as yet. The truck was disgusting... trash, sticky mess all over inside the cab. Windshield so dirty hard to see out of it. Brakes were squealing & the a/c didn't work. I called back twice to initial rental location & phone wasn't answered & it rolled over to another phone which had a full voicemail box. I didn't receive paperwork with a breakdown of charges as promised on phone until I returned truck at drop off location & didn't get credits as promised. This was a cross country trip from SC to NH. I feel not only totally offended by the conditions of truck but that there were safety issues with the truck.

Kevin S.
Évaluation :

Great customer service and a very streamlined experience.

KEVIN P.
Évaluation :

Have correct information about gas in the vehicle. Have personal there to pick up the phone when issues arise. Don't charge for gas when the customer did everything they were suppose to do to not get a fee.

Non reviews have been submitted for this location.

Retour
Haut de la page