Customer Reviews for Problem Solvers
(Concessionnaire U-Haul dans le voisinage)

407 évaluations

35 Parris Island Gateway   Beaufort, SC 29906

(843) 986-0032

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : 8h am à 11h am

Services dans cet établissement :

Pour nous contacter

(843) 986-0032

35 Parris Island Gateway
Beaufort, SC 29906

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : 8h am à 11h am
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent

Brent R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elias M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davis D. 
Évaluation :
4

Everything went smooth other than the online turn in. I did the websites fix and it still didn't work

Jerrica J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

Vehicle was dirty and not properly maintained. Massive air leak around the driver door which made it intolerable at highway speeds. Also, there is a loose battery connection and I was stranded 3 times with no Battery Power and a truck that would not start. After pulling on the batter cables I was able to create a connection and restart. Return location was not attended at 2:30PM and so I could not provide feedback on truck problems

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Elizabeth is doing an amazing job! All the equipment I need is always ready upon arrival and she is quick to get me checked out. Can't wait for the new location to open!

Jamie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE H. 
Évaluation :
3

I was charged 25 $Cleaning fee for a rental that had NOT been cleaned Before I picked it up. I left the rental the way I picked up the rental…

nikysha S. 
Évaluation :
5

Thanks…it was just what I needed for the job!

Maureen M. 
Évaluation :
5

It was easy to rent and use.

Jeff P. 
Évaluation :
5

I dropped off the truck on a Sunday when they were closed

Jeff P. 
Évaluation :
5

Not let anyone use problem solvers for a location pick up. These people at this location were way better and provided superb customer service.

Damien G. 
Évaluation :
1

Truck was dirty, overcharged my bank card. Poor customer service, filthy office.

SHAVON J. 
Évaluation :
5

This was the best Uhaul I've used. Easy quick and family friendly.

Victouria M. 
Évaluation :
4

Need more detailed drop-off directions at the location. It was confusing.

ARTHUR W. 
Évaluation :
2

The truck that we originally ordered was “damaged”/unavailable at the time I was scheduled to do a mobile pickup, but there was no notification of this until I called the Uhaul number and spoke with a representative.

Lucas J. 
Évaluation :
5

Very professional. Very helpful. Best we have ever experienced.

DONALD B. 
Évaluation :
5

Nothing. I dropped after hours, bit received a receipt the following morning.

JONATHAN M. 
Évaluation :
1

THIS is NOT the dropoff location I selected online OR in person. I HAVE NEVER been to or made ANY plans to go to wherever this is in Beaufort, SC!!!

DENISE F. 
Évaluation :
1

Very bad experience, our container was broken into

Kristen and Tyle O. 
Évaluation :
3

Someone did not write the correct mileage

HARVEY N. 
Évaluation :
1

I showed up at my original location in hardeville to find they didn't have my truck (they suggested I try beaufort 20 miles away). They had the truck but no dolls I ordered. So I had to call other uhaul locations to find the equipment. Horrendous experience overall.

George Z. 
Évaluation :
3

I didn't return to this location. I returned it to Savanah with the truck.

Wayne W. 
Évaluation :
1

Problem Solvers LLC was unresponsive to messages and NEVER answered the phone. U-box arrived late because she was unresponsive to U-Haul transportation department. Read the reviews people have put online about this location, this is no way to run a business and is giving U-Haul a very bad reputation. You are as good as the people representing you!

Sandi O. 
Évaluation :
1

First of all I was over charged and she added rental insurance charges on to my bill I didn't ask for. Then lied and said she took it off. Never again.

Ronald M. 
Évaluation :
1

Picking up the truck was very easy. I wanted to pay cash and was told credit card only, ok, fine, used a card. Had the truck for approximately 8 hours. Days later I find charges on my bank acct for over 600 $. Calling them was useless. No answer and the mailbox is full. Called Uhaul and had this problem resolved. This should be looked into as several reservations were made and charged to my credit card. Fortunately, I was able to have a third reservation cancelled before a truck was picked up and my credit card taken off of being saved. This is why I pay cash for everything.

KARL D. 
Évaluation :
1

No one there during scheduled hours. No one answered phone. Left message, call not returned. 800 number for Ursula with long hold times. Difficult to revise drop off location.

WILLIAM B. 
Évaluation :
5

Excellent job

Ayshia L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALFRED S. 
Évaluation :
5

Fabulous job coordinating our timing need for the U Box. We appreciate the fabulous service! Wonderful staff and facility!

Sharon F. 
Évaluation :
3

The employee who helped me was very nice and very patient. I can't fault him for the horribly SLOW experiences I have had the last 2 times I've rented UHaul. The location where I was supposed to pick my truck/AT up could not open on the date in question, so you routed me to a different location. Trucks weren't checked in, they didn't actually have an auto transport that I could get. It was nearly 11:00 am before I left the UHaul site, when my original pick-up time was 9:00 am. I know this guy got me thrown on him last minute, but the whole experience was a mess. He was turning people away left and right because no UHaul locations nearby had what people needed -- all because 1 location was closed for the day. It was excruciating.

Denise F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK H. 
Évaluation :
4

excellent!!!

CATHERINE H. 
Évaluation :
3

I would recommend opening on weekend hours when most people have time off to actually move and such. It was very difficult to coordinate outside of the typical 9-5 business hours.

Andrew B. 
Évaluation :
3

I rented two pieces of equipment, Uhaul sent two separate drop off locations, very frustrating

Rodney K. 
Évaluation :
1

The drop off was almost as bad as the pick up. I will never again do online pickup or dropoff as both were the worst experience I have ever dealt with while moving.

Benjamin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
2

Better signage and instructions to show and tell people where to go for the office.

ERIC G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amanda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene L. 
Évaluation :
3

Key drop box difficult to locate Name on business did not match return information Signage not adequate

Susan M. 
Évaluation :
3

We found a hole in the roof of the cargo trailer when we got home. My husband had to caulk it so that rainwater would not be able to get in. Tires were good. Trailer was fine otherwise. The person in charge was efficient and took care of us with good speed.

STEVEN B. 
Évaluation :
3

Location is very unprofessional. This was not my first choice to return the truck. Received a call from ABC Storage telling me what to do after hours, but then Uhaul called and told me to go to Problem Solvers. Very confusing.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya S. 
Évaluation :
5

The young lady is always helpful when i go there

Shanka M. 
Évaluation :
5

Very nice lady who helped us with the rental. We'll use this location again.

Joyce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

My only feedback on this location is that it has poor signage. It would be helpful to be able to see the name of the business from the street when trying to locate it.

TAMARA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL K. 
Évaluation :
1

I did the online 24/7 and my rental was not ready, I was charged twice after casting multiple uhaul people to get in touch with the manager. I was not satisfied. I am still waiting on my refund, while I was charged for insurance I declined. I am not satisfied with my experience with uhaul. Please contact me and I will go into more detail. I can't even get a reply on getting a refund.

Josh T. 
Évaluation :
2

Office was like a bunk house with a bed and puppies running around. Had to find my tow dolly myself. One tail light was missing. Returned dolly before advertised close time, but nobody was there. Called multiple times to confirm return, leaving a message each time, but never received a return call. Very unprofessional!

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L. 
Évaluation :
3

Difficult to find. Personnel were nice and efficient. I would have preferred to pick up at location close to me-but was directed to one further away. condition of vehicle-clean, but rough engine.

jeremey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETISHA M. 
Évaluation :
5

Everything was excellent the customer service was outstanding and the equipment was very helpful

Daryl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH R. 
Évaluation :
2

The office was closed at 3pm, so did everything over the phone, no problem, told nit to take the 2 on the left, so I took one in the right, got it Hine that evening and it was full if hunk, had to return it and get another one, should if been given 1 day credit, but nope got charged for the day i lost swapping it out

Jffrey O. 
Évaluation :
2

I have already called and talked to customer service at Uhaul . my one concern was that we received and email stating our Ubox arrived on 3/3/21 when infact it didn't get there until about an hour before it was to be picked up by our contracted help via movinghelp.com. I tried calling many times and left at least 2-3 messages and the other times it said the mailbox was full so I couldn't leave a message and I never received return phone calls The lady at Problem solvers had called my daughter and told her she just unloaded it off the truck . I Iwonder what would have happened if we needed to get into the Ubox like we were told we could on 3/9/21 or if the help arrived and our box wasn't there. We have already had major issues with the contracted help so this would not have gone over very well. I must say that everyone I spoke with at Uhaul and the Problem solvers(when I finally got ahold of them) over the course of the past 2 weeks were VERY pleasant and helpful and I will continue to use Uhaul for all my moving needs

Tiffany C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hollee A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIEEDWARD G. 
Évaluation :
3

We dropped off the truck after hours and there were no signs to show where to park and a very small sign over the key drop box.

MAURY K. 
Évaluation :
3

Provide people who aren't rude to customers (this interaction was from my rental a week ago).

WAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron L. 
Évaluation :
4

Maybe a small sign to direct people to the drop off area. Slightly confused about where to drop off. After I spoke with the tenant there was no problem.

Alton H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDNEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth S. 
Évaluation :
5

The person who helped us was knowledgeable and friendly.

Jeff H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
2

I rented a dolly along with my trailer. After finally finding a person on the premises to pick up my trailer, I was informed they had none but I could go to any other in town and get one. Called two other locations in Beaufort, neither had one. Called a couple days later to let them know I was never able to obtain a dolly and it needed it off my order. The lady stated they were on the road and would call me back ASAP, never heard back. Tried to return the dolly the next day to be told they could not process my return because I did not have a dolly. Called 6 times before I finally got ahold of someone to resolve the problem. They then called the return site to clear it up

Kaydee F. 
Évaluation :
1

I ordered a trailer from Hilton head island. My confirmation ultimately changed to inform me that this equipment couldn't be guaranteed at the location and a representative would call me although the reservation was guaranteed. No one called me so I assumed the scheduled reservation was confirmed. I arrived at the first location to be told that they do not have trailers. The person at the counter called “traffic” who then miraculously sent me a text saying I had a confirmed pick up in 30 minutes in Parris Island 31 miles away. The result meant I had to drive an additional 60+ miles out of my way to pick up the equipment, delaying planned pickup and travel back to my destination which in turn led to me needing to take time out of my work day the following day to return the equipment. All in all this experience was pathetic. I'd like to request a full refund to cover additional unexpected mileage and time that I needed to take in order to meet the contract I signed. In my opinion Uhaul failed miserably at meeting the expectations in this contract and as a result should return my payment. (I'd like to note that the individuals at all 3 locations were courteous and professional and that this review reflects my experience with the contract and not them)

Stephen F. 
Évaluation :
5

The truck interior smelled of cigarette smoke and hadn't really been cleaned. Hopefully that can be recouped from the previous customer

Jason G. 
Évaluation :
5

Not a thing. The process was very quick and efficient and the staff representative was equally efficient and possessed excellent customer service skills.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chance G. 
Évaluation :
1

This is the second time we have used this location. The first time we showed up and the equipment was filled with mulch and had to go to another location and then this time The truck was filthy! The window was also left down and it rained the night before we picked up so the inside of the cab was so wet ! And not to mention the location was closed “due to system issues” so there was no one to talk to VERY UNHAPPY WILL NEVER GO AGAIN DO NOT RECOMMEND

Victoria J. 
Évaluation :
2

Office was a disaster. Wrong truck was assigned and we had to wait 45 minutes for the new truck to be assigned. Representative did not verify rental equipment with us. I would not recommend this location to anyone else.

MICHAEL ROSS S. 
Évaluation :
1

Location is behind a building and through a mulch yard. This was a night drop off and it was dark, I didn;t even think the fenced area was sa place for me to go at first so i had to turn around and drove around looking for the correct location...you cannot see ANYTHING Uhaul from the road other than a sign. Would have been helpful to have received a call about this location. Also, it was an hour from my house and I passed MANY other locations along the way. Not sure why I was sent there.

GINA MARIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY P. 
Évaluation :
1

Make sure your drop off locations have not closed business for renovations and repairs! Both drop off locations were totally unacceptable! We will never use U-haul again! Drop off location computer service down, Hung up on us when we tried to locate them, outside smoking, forgot about us when we tried to check out!

Douglas M. 
Évaluation :
5

Easy drop off - Would highly recommend location.

Michael B. 
Évaluation :
1

terrible experience. no one on sight, no one answers calls. trashy, problematic, wouldn't go back there on a bet....difficult to find the office (if you could call it that), just can say enough bad about it!

Kendig K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
4

Need a drop off near Hilton Head Island. This is too far away and took me almost 3 hours round trip.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
3

I do have a complaint!!! I was over charged by 20,00 $. I have reached out by email to get this handled a couple days ago but I haven't heard anything nor have I been refunded. Other than that the service was fine. The over charging is accepted as an accident. The not correcting cant be over looked as easy. Disappointed!

Tonya M. 
Évaluation :
4

Cab of van smelled very badly of cat litter. Other than that it was great!

Jennifer K. 
Évaluation :
2

The vehicle needs to be cleaned and full when picked up. You should never charge a person a cleaning fee for a filthy smelling vehicle that they rented in that condition.

AL Y. 
Non les évaluations ont été soumises pour cet établissement.

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