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Ryan Wetterlund
Customer Reviews for Pro Power Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I have used this location for the last 3 moves we have made. Excellent customer service! This most recent rental, the provider already had the vehicle running. So as to warm up after cold night. Thank you Pro Power Rental for making my frequent relocation, more manageable! Although, the "after hours return" is a little more time consuming than I would like. But it's understandable and worth it! Thanks again, Pro Power Rental!
MORGAN JOHNSONS.O.
Stanley WilsonNeed to lube the connection latch. It was rusted and very, very hard to disconnect. Thankfully, the mechanic nearby let me use his channel lock to get the trailer off. As, the Uhaul was closed, even though it was during store hours.
Kenneth KraftEasy to use. Convenient time since I could check it out when I needed it.
Michael JohnsonVery professional and friendly. Highly Recommended.
Randy GustafsonVery friendly and helpful!!!!!
Steve ClothierThe attendant at this facility went above and beyond in customer service. He was accommodating and friendly.
Ronald MartinWe will rent here again!
kENNETH SundbergThe representative at the Hastings location was awesome. Very helpful and made the process easy. The equipment worked well as expected. Check in and check out were made east
Michael StowersN.D.
john gelharKeep doing what you are doing!
John LeeNo bad comments! Service was excellent 👌
Ariel ArellanoVery good service. That is rare now a days. Merci.
Kenneth LowrieExcellent service and availability. If I had to pick something to improve. The parking lot, cuz why not.
Christopher ThurneauA bigger parking lot and more lights to help with night drop offs
Albert AdamsThe people working here were awesome! Multi tasking is a big understatement. Well done!
KENNETH BORASHEverything met all my expectations. The trailer I reserved was ready when I wanted to pick it up, staff was courteous and helpful. I'm very pleased to have a local U-Haul facility in town, and these guys do a great job!
Dwight SmithExcellent service à la clientèle
may yangThe auto check-in process after hours is very convoluted. Plus, I spent way to much on gas. Why do you not have trucks start on full, then require renters to refill? Not knowing what gas mileage would be, I filled to 3/4 full, from 1/4. I didn't even use 1/4 so likely donated 7 + gallons. That's huge extra expense. Otherwise, was a good service.
Sandra MyersI recommend that the lot where we drop off is cleaned up. It appeared that there were broken vehicles and equipment.
Melanie CavalettoHave pick up time options correlate with opening time. Might be a general uhaul time frame ?
susan RazonVery helpful and ease to work with. Will definitely be my go to for future rentals!
Robert FriedgesWhen I picked up the cargo van it was before the office was open. I called to explain it was full of dog hair. I received an email. Upon returning the vehicle i emailed back and sent pictures of all the hair and that the vehicle wasn't cleaned. I received an automated response that the person wouldn't be back until Novemeber. Poor customer service!!!!
DANIELLE BarberHelpful staff.
Charles StemigThese guys were amazing with the service they provided.
brandon brentlingerThe lobby area is dark and appears to be un-organized.
Charles StemigThe staff were very helpful and friendly. It was a quick process to reserve, pick up, and return the trailer.
Chuck StemigContinue what you did today. Staff was courteous, attentive and clearly focused on customer satisfaction. Great experience.
Dean BartonEverything was great. Friendly help and service!
Scott AhlersAll was good
Gary NellI chose Pro Power Rental as the drop-off location because I have had excellent experiences with the business in the past. The staff has always been friendly, helpful, and professional.
Patrick HerzogThe crew had me checked-in, hooked up and on the road in no time. Friendly and helpful!
Edward SmithThe hitch that was put onto my car was BENT!! When you look at the hitch it's dented!!! NOT SECURE!! When putting the ball on, they did not see the DENTS!! The friend I had seen pointed out that the hitch is NOT SAFE!! Showed me, the hitch was bent down! The portion on the hitch that attaches to the car. The bent in the portion of the hitch, is to lock it in!! Looks like someone hit it with the hammer!! With this given to me, I am sharing the U-Hal I was given "UNSAFE"!! STAFF SHOULD HAVE KNOWEN "NOT" TO USE IT!!!! I do have a photo, with a finger pointing at the dents! I can share, so you know what I mean!!! Thank you for asking!! Worse part is you need to look at things before using it!!!! Worst part is, me making negative comments about U-hal in Hastings.. Not sure if I will get another from Hastings..
Rose EichtenFirst rate service
Lesley Atwood1. When it comes time to talk about insurance, provide what the different levels are forr. 2. If person is handicapped or a senior, then tell them that the difference between the 10 foot truck and the larger one has a ramp. Make sure handicapped people can get in and out of the back of the truck. Also, make sure a handicapped person can reach the rope to close the door. Merci.
Mark LaskaGreat service
MARY YEAGERAlways great service and no surprises from this location
Mark GloverGreat office and management!
Gary GriffithIt was above expectations. And very convenient.
Randall HarrisI love the in-person customer services we received after the hell we were put through on the website and the horrible services we received on the phone.
sonja lorThe UHaul website said we could pick up the truck at 7 AM via the app. When I got there and used the app, it said I had to wait until the store was open at 9 AM. That was frustrating. I returned after the store was open and all went very smoothly. Service was friendly and competent. We returned the truck after hours (when we said we would) and did so via the app. Unfortunately, with all the photos that need to be taken and uploaded, it took about 15 minutes to complete because T-Mobile had bad coverage. Adding free WiFi via an outdoor access point would have helped significantly! I would rent there again but only if I didn't need to pick up and drop off outside of the store hours.
Michael McCollumKinda rundown
David LeifeldEquipment was ready, in great shape. Pleasant, helpful staff
brian davisNothing. The truck was well taken care of. The service was excellent. The potential of having things like boxes was fantastic. Merci.
Mark LaskaThe site and employees were very nice and friendly. They assisted me when the U-Haul app was not working right when I went to pickup. Return work very well.
Mark GamacheSnow on top caused many issues and had to pull over wasting time.
Jordan PetersonThe worker who checked us in/got us set up is super nice :)
Makenzie McMahonImprove nothing. Chris was excellent to deal with. Very helpful and accommodating. I would recommend this dealership to everyone and wouldn't hesitate to use them again!
CHRIS CUSICKThanks Chris was excellent to work with. Handled everything great flawless experience
Joseph SchloesserThe owner was fantastic. Very helpful!
Tou YangVery friendly and helpful.
Dennis HolmLocation kind off a mess The two workers were very helpfull
Paul ThorntonPeople in this place are down to earth. Great service. Made the tedious and fastidious task of moving easier.
SARA TIMOTEO