My unwillingness to recommend this location has nothing to do with this location, but instead I cannot imagine any scenario where I would recommend that any U-haul location be used. While the people at this location were great, the rest of the U-haul experience was one of the worst experiences of my life. I tried to do the remote check in with both my phone and my wife's phone, but the website would not let us enter the necessary information. When we checked in by going inside the store, the mileage the u-haul had recorded and the gas level on the tank were incorrect. When the people at the store tried to correct, the system blocked them from doing so. They attempted to contract corporate to get the issue resolved but were unable to get through. (as I later learn this is not remotely surprising). They noted the contract what the correct mileage and gas level was. I then returned the truck. Like the issues with attempting to check in, when attempting to check out, the website would not advance to the next page to allow me to do so. When I received my final invoice, I was significantly overcharged. First, I was charged for two days, instead of one. Second, I was charged mileage based on the initial wrong rate and third, I was charged a fueling cost even though I returned the vehicle with more gas than when I left. I contacted the location about the overcharge and while they were very helpful, I could tell their hands were tied as they told me to call U-haul directly. When I called corporate, I was on hold for over two hours. During that time, a message kept repeating that the approximate hold time was "5-10 minutes". When I was finally actually able to talk to somebody, it took tremendous effort just to get her to listen to my issues. Instead, she just kept wanting to go over what the receipt said I was charged. Finally, after about 5 minutes of hearing the mischarges over and over again, she finally started looking at the underlying issues. It was at this point she saw that the mileage was recorded incorrectly. (Showing that corporate knew this and charged me anyway). She was also able to tell that the gas level was wrong (showing again that I was intentionally overcharged). When she looked at being charged an extra, she kept talking about how that's the best rate; clearly that is not the case. Finally, pushing three hours on the call, I was told that I would get a credit back for the overcharge. She apologized for the delay, but not for the overcharge. When asked about that not apologizing that the overcharge, the response was that it had been taken care of. Apparently, overcharging someone hundreds of dollars is okay as long as you correct the intentional overcharge after forcing the customer to spend an entire afternoon on the phone. While she did indicate that a credit would be issued, that has not happened. Instead there are additional charges on my credit card. At this point, U-haul is not doing what the contract said, even though they indicated they had overcharged and that a credit would be issued. I am going to have to dispute the charge with my credit and go from there. In short, the location and the people at the location were great; U-haul itself was awful!!JAMES M.
Customer Reviews for Prunedale Auto Supply
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Prunedale, CA 93907
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam : 10h am à 4h pm
- Dim : 11h am à 3h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RICHARD D.
Le client n'a pas laissé de commentaire.ALI T.
Friendly placeCHARLES M.
Le client n'a pas laissé de commentaire.BRITTANY F.
Le client n'a pas laissé de commentaire.Philip P.
Le client n'a pas laissé de commentaire.Jeffrey F.
I had to wait over an hour because the U-Haul system Would not allow them to finalize contract. This is unacceptable considering it's not the locations fault. I had to wait which delayed my entire move because of this. I used your easy ordering platform on your app.Jonathan W.
Perfect location for a drop off for me.. super convenient and there was a gas station right next door to fill it up..Mike C.
All good except the grand total was a lot more than I expected. guess I should have known better. Fool me once.Paul L.
Maybe not contacting 48 hours before moving to tell me there's no truck for me leaving me to scramble last minute, I also booked labor through your website and they never showed up but still managed to charge me. Moving is stressful enough and not being able to count on your reservation for a truck and labor is added stress that will make me look elsewhere when moving again.Kevin S.
They had no blankets , I had to wait for the truck . No one from U-Haul called to tell me of the delay. There were homeless hanging out in the parking lot. They wouldn't except cash , so we had to deposit the cash to use the card. No bubble wrap, no packing supplies. Really sad.RICHARD T.
Their need to be more other vehicles at all times. (versus) types. Merci.DAVID R.
Le client n'a pas laissé de commentaire.MARK R.
Great experience! My first time ever renting a U-Haul truck. Bob is a very friendly person and explain things clearly. Very helpful.Jose H.
lady that works there is friendly and helpfulJordan H.
U-haul messed up the truck reservation several times. The wrong date was confirmed, then I was told the reservation was never possible in the first place; then later told it was possible and I received a reservation for a trailer I never reserved; then got a confirmation for the truck but on the day I was to pick it up I was told no truck was available; I quoted the reservation so the operator found a truck 17 miles further away and I was to pick it up there; I was then charged for the additional mileage on the truck incurred while picking it up to bring it to the reserved reservation site. Good Luck to their next victim.ROBERT H.
They are easy to work with and flexible. It was easy to drop off the vehicle and not go inside the store for drop-off.diane N.
Le client n'a pas laissé de commentaire.alejandro C.
The staff was very helpful and the truck was perfect for the job we needed. It was a much more efficient and cost effective alternative to vehicle ownership. Thank You Prunedale Auto Supply!!MICHAEL S.
Absolutely Wonderful customer service. Thank you for a flawless easy return and for the wonderful conversation. I'll definitely be a returning customer!!!Stacey A.
Every one was ProfessionalRaul H.
The person behind the counter was very helpful. I believe the owner was there when I returned my truck and he was also very helpful and politeSusan E.
The staff was very very friendly. No issues with them at all. I would recommend this location. However, Corporate UHaul was the worst. Even though I made reservations weeks before I needed the truck, the night before I was to pick it up, I was notified it was unavailable. This cost me more money and a lot of time. I would never recommend UHaul to anyone-terrible customer service.Joseph D.
Have the equipment ready for me when I arrive, what is the point of mobile check in if we have to wait for the location to print everything out and do an in person check in. Also, I order furniture pads and was texted the day before in the afternoon they were not available. Also I was originally scheduled to pick it up at a different location and they called me 2 days prior saying I could not pick it up there because it wasn't available. What's the point of picking your pick up location in your website if it's truly not available at that location. I was told I was going to get a 50$ credit for the extra 35 miles the new round trip was adding but I have not received that yet. I'm extremely dissatisfied with my Uhaul experience.Joaquin H.
Le client n'a pas laissé de commentaire.Kristina E.
I had a quick & efficient experience here~ Sarah was very helpful & charismatic. I went in the day before to make the reservation, and she was ready for me at 10am the next morning. I managed to do the entire job in 2,5 hours~ returning was a breeze. I would recommend this locale to anyone who lives in the area~DARLENE V.
Drop off location in Prunedale was horrible missed the call twice since I was busy cleaning house the voicemail I was left was very unprofessional and I can definitely send it over so you can listen to I felt threatened I have never received a voicemail like that it was very upsetting I can understand the sense of urgency but WOWAngelica P.
Le client n'a pas laissé de commentaire.Brian M.
The online computer system is all screwed up. It sent me to the wrong location, it was closed. After three locations and poor information this fellow help me.DOUGLAS H.
The men worked well together to get everything taken care of. They were courteous and helpful.Maryrose S.
Le client n'a pas laissé de commentaire.DAVID M.
Do not let this location rent uhaul equipment. They are not capable of handling uhaul service.Kenneth W.
Le client n'a pas laissé de commentaire.Randal S.
Le client n'a pas laissé de commentaire.Delwin H.
Le client n'a pas laissé de commentaire.Mary D.
They didn't know how to use the system and managed to change my original order from dropping off in Pine Grove to having it returned to the Monterey area. I returned the truck to Pine Grove, as planned, and then I was harassed by UHaul, wanting to know when I would be returning the truck to Monterey.Jeanne L.
Le client n'a pas laissé de commentaire.Rhodalynn M.
I ordered a truck with the blankets online from seaside California. There was no trucks in the whole area only in prunedale California which is 26 miles from my location. Then to find out that the location doesn't have any blankets to wrap my stuff and they told me to drive to Monterey California to pick those.Sulieman R.
Le client n'a pas laissé de commentaire.Tham N.
Le client n'a pas laissé de commentaire.Michael G.
Customer service is great. Made it easy for us to book the truck we needed. The staff is very accommodating.Rosanelmar C.
Le client n'a pas laissé de commentaire.Evonne W.
This was not the location I reserved, and I reserved well in advance to be able to have a nearby destination. We had to drive our personal vehicle well beyond our destination, and back, in order to pick up the vehicle. We were told we could return the vehicle to U-haul location of our choosing--wrong! Also, U-Haul encouraged me to pay online to save time. I paid online, in advance, showed my printed online receipt, and still had to give my card again. The proprietor told me I would have to track my own bills to make sure U-Haul didn't charge me twice.Wendy S.
Le client n'a pas laissé de commentaire.ankara V.
Friendly, and good customer serviceMunira M.
Prunedale Auto Supply was awesome. I've dropped off twice there and they are always so friendly. Plus they have a large parking lot with plenty of space to get the truck parked easily.Laura G.
The people working there are so friendly, kind and helpful. It was my first time renting a uhail and They explained the whole process, offered helpful suggestions @ tips. The whole experience was made easier with their help..Rose C.
Le client n'a pas laissé de commentaire.Laura G.
Owner of this location is a personal friend of mine.BETH M.
Bob is a friend of mine and I wouldn't rent from anyone else!BETH M.
This location charged me 70 $for fuel they claimed I returned the truck with empty tank. I had such bad experience with customer service on the phone that I had a feeling this was going to happen so I took plenty of pictures to cover myself so I was able to prove I returned it with the correct amount of gas. The lady who helped me do the claim made it really easy.andrea M.
Le client n'a pas laissé de commentaire.Arturo U.
There was an hour delay correcting problems that were caused by the corporate office. I was overcharged and told I will receive a refund in 5 business days.Michael G.
I thought I was renting from Pats in Salinas which is less than 1 mile from the moving location, but was notified the day before I had to pick up in prundale. This was a hassle to arrange transportation. Would not recommend Pats Uhaul to anyone.Tom C.
Le client n'a pas laissé de commentaire.Rebecca N.
Le client n'a pas laissé de commentaire.Benjamin R.
Le client n'a pas laissé de commentaire.Daniel H.
Le client n'a pas laissé de commentaire.John M.
I called to see if I could change the drop off location and was told no, and the van smelled strongly of cigarettesImalay N.
Didn't calculate how much has a needed to be in correct upon initial inspection. & car wasn't safe rideDamonica H.
Not the most welcoming. Looks rough in the back. Was concerned about leaving the truck overnight. Glad I dropped it off during daylight. Staff was very helpful though when I called about dropping off on a holiday.Jamie K.
My initial reservation which was scheduled for pickup on 04/12 however I was notified that the 26' truck was not available. I was stressed and a somewhat upset as I was moving into my new home and was not happy that my reservation could not be honored. After some confusion, I was assisted by two exceptional women. One, Michelle from the help line corporate scheduling who put me in contact with a second Uhaul station and with Mary who was extremely helpful and polite with me when after finding out that my initial reservation could not be honored. They both assisted to find me a comparable vehicle and with a discount for the trouble. What could have been poor service was completely turned around and great service saved the day!Ernest M.
Le client n'a pas laissé de commentaire.Robert C.
Took an hour to get registered.. Problem with the computer system to headquarters. Your mileage charges are exhorbitant. I used a cargo van for 4 hours, 87 miles@ 89 cents/mile. Cost was 106 $. total. Next time will check with another company. Cargo van had very noisey rattle in the back which I could not find.Eugene S.
Le client n'a pas laissé de commentaire.Saramae C.
Le client n'a pas laissé de commentaire.Margo L.
Give the poor guy better inventory. There was one truck in his lot when we pulled in. Didn't see any other equipment. Very pleasant guy and will do business with him again.Stuart H.
Very friendly..susan P.
The people were very friendly. We will definitely use this place again.Tony W.
We reserved a uhaul at a gilroy location, once we arrived they said no uhaul was available. We had to drive 20+ miles on out of our way. Our entire day was thrown off because of this!! And then when we get there they had trouble completing the transaction which took at least another hour!!! To make matters even worse it looks as if we were charged twice!! So inconvenient!Salvador G.
Le client n'a pas laissé de commentaire.Jeff G.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Margaret A.
Le client n'a pas laissé de commentaire.Michael D.
Pay them to use your truck.James N.
Le client n'a pas laissé de commentaire.pat R.
The staff was smoking in the store and next to the front door when you first walk in all you smell is smoke. The customer service was less than average. Everything in the store was covered in dust and spiderwebs. I would never go back here.Sherry C.
Le client n'a pas laissé de commentaire.Adriana M.
Le client n'a pas laissé de commentaire.Joe S.
Le client n'a pas laissé de commentaire.kathryn B.
Small location. Well organize and good customer service.FELIPE Q.
Alway good job. Easy in and out. Thank you The LittlesHenry L.
I dropped off the U-Haul on Sunday , same day as pickup. Was told it was a 24 hours drop off and left keys in the overnight drop off slot. Then on Monday I checked my credit card and had a next day charge. I m sorry that is stealing when I had dropped off the truck 12 hours earlier like two other people did. Don't trust this location! Thank God uhaul customer service took care of it.Joe S.
Le client n'a pas laissé de commentaire.BRENDA C.
Air conditioning failed during rental. Fuel was at 3/8 of a tank instead of full.randall H.
Le client n'a pas laissé de commentaire.jered S.
I requested pick up in Gilroy but this was closest available (about 50 miles round trip). I was quoted 76 online & they tried to overcharge me by 60.Cathy R.
Le client n'a pas laissé de commentaire.Grady K.
Make a more prominent sign out front.EDWARD N.
Le client n'a pas laissé de commentaire.frida S.
be sure that the truck ordered is actually there...Mark S.
Would be helpful if some moving blankets were provided or could be rented and returned in good shape.LARRY S.
Le client n'a pas laissé de commentaire.Elizabeth M.
Le client n'a pas laissé de commentaire.Frances C.
Le client n'a pas laissé de commentaire.KAREN M.
Le client n'a pas laissé de commentaire.MICAH F.
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.PAUL S.
The people at Prunedale Auto were extremely helpful, very accommodating and my experience was excellent! I would highly recommend their services to everyone! Many thanks to the staff at Prunedale Auto!!! They were wonderful!BARBARA H.