Customer Reviews for Puff N Stuff
(Concessionnaire U-Haul dans le voisinage)

181 évaluations

2712 Sparta Hwy   Mc Minnville, TN 37110

(931) 507-7875

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : 12h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(931) 507-7875

2712 Sparta Hwy
Mc Minnville, TN 37110

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : 12h pm à 4h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyra A. 
Évaluation :
5

Everything was good

James M. 
Évaluation :
5

Very expensive.

JASON L. 
Évaluation :
2

did not assist with loading 2 wheel carts and was very hard to get in touch with via phone. Not sure they really care just making money

DONALD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aleck R. 
Évaluation :
5

Overall can't complain. Great customer service ðŸ'.

GROVER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
2

I am extremely disappointed with my experience with UHAUL. I made a reservation on 7/11 to pick up a truck & auto transport trailer from UHAUL on 7/16 from the Morrison, TN to Jonesboro, AR. Total for truck, trailer & insurance came to 579,00 $. Well, unfortunately Morrison Hardware didn't have a truck available on the date of my reservation, so I was referred to Sparta St in McMinnville. Great, right? Not exactly. Yes, they had the truck, but he didn't have the auto transport I had booked. Luckily the Morrison location did have the auto transport, so I picked it up there. What no one told me is that by splitting my reservation, my bill would nearly be doubled. I ended up being charged 529,93 $ for the 15 foot truck we rented, and billed 428,45 $ for the trailer. When I called the Morrison location today, I told them it looked as it maybe I was billed as if I was using my personal vehicle to tow the trailer and not the UHAUL. They couldn't see where they had entered anything incorrectly & referred me to call (800) GOUHAUL. I spoke with a very sweet lady there by the name of Katrina. She was very helpful. Notated the issues. Expressed that she was sorry for my inconvenience. She also told me that the auto transport wasn't showing that it had been turned in at UHAUL in Jonesboro, AR, and I told her it was turned in with the truck on Saturday. She said unfortunately she couldn't help me, but that the TN Scheduling Dept would be able to. A lady by the name of Nikki took over from there. Nikki wasn't as helpful as Ms. Katrina. In fact she seemed to want to antagonize me. She also didn't see there was any fault by UHAUL. Apparently it's all my fault that I was billed 369,38 $ more because I chose not to pick both items up at the same location. What choice did I have? On top of that, absolutely no one brought that to my attention. Any business can make a mistake, but you should provide good customer service & admit fault when there is fault & take the appropriate measures to fix what can be fixed. The end. Lesson learned. Never again will I choose UHAUL.

CANDICE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTOPHER B. 
Évaluation :
5

The staff was super helpful and nice. They gave me a lot of information about the size and prices of everything. The trailer was in good condition, and I said yes it was clean because I don't know protocol, however I would prefer it to be swept out. Our furniture got very dirty in the trailer. It was a leather couch so I was able to just wipe it off with some leather cleaner.

RYAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Everything was good as expected...thank you

FRANKLIN M. 
Évaluation :
3

Truck was not clean. I had to clean trash, and dropped snacks out of the cab. Back of truck had not been swept.

SCOTT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEWTON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENITA G. 
Évaluation :
5

Great location with friendly and helpful staff.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

This is our go to location for our area. We have never had ANY issues!

JAMIE L. 
Évaluation :
5

Brandon was very helpful all along.

CAMELIA H. 
Évaluation :
3

The truck drove and stopped OK but the exhaust was so loud inside the cab it was almost unbearable. The sales person told me it had an exhaust leak but would not have rented the truck if I had known it was that loud.

DAVID H. 
Évaluation :
5

Brandon is very friendly and customer service oriented.

Thomas D. 
Évaluation :
5

Staff very helpful

STEVEN M. 
Évaluation :
5

Everything which great

MATTHEW L. 
Évaluation :
5

Great place for trailers. Very responsive to customer needs.

Thomas D. 
Évaluation :
4

They didn't have time to clean it because it had just been there only about a half hour before I picked it up but they need to be cleaned every now and then

JEFFREY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincent Z. 
Évaluation :
1

Mobile checkout is a nightmare and buggy. Fix it before charging people if they don't use the broken program.

EZEKIEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace M. 
Évaluation :
5

I would honesty rather you guys allow the 25 $for cleaning and sweeping to be taken off of the final price before drop off. I'm worried I will not get that back due to the gentleman being very kind but quick in checking me out.. I also believe you should most definitely put the tax rates on the website/app.. this caused me to go over on budget and gas on my credit card.

Isaiah J. S. 
Évaluation :
5

Very friendly and proactive in meeting future needs of clients.

Thomas D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

No improvements. The service at this location was spot on.

Thomas D. 
Évaluation :
5

PROFESSIONAL ORGANIZATION

DARRELL T. 
Évaluation :
5

everything was fantastic

THOMAS B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALTON M. 
Évaluation :
5

I only needed a small trailer for 2-3 hours to haul a lawnmower and had to pay 30 $for a 24 hour rental. Having a 4 hour rental option for less would not have left me with a feeling of waste.

RODNEY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron H. 
Évaluation :
5

Easier transaction. Thanks

THEODORE M. 
Évaluation :
3

Have counter person or someone hook up trailer and check for safety before customer leaves property. No unsullied rep left the building I was in a hurry to pick up by 4 m what I was renting trailer for. I paid he said thanks, you don't need help do you. So when I opened trailer this is what is was met with. I want to be credited back the cleaning fee!

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

No issues. Fast and friendly!

Ben S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN M. 
Évaluation :
4

Very busy, but great service

Thomas M. 
Évaluation :
5

Great customer service! Will do business with owner again!

CHANDA M. 
Évaluation :
5

It's great as it is...I was very happy

Patricia O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL M. 
Évaluation :
5

Great experience with Uhaul...Puffs alot owner was really nice and was able to help me without hesitation...I give Uhaul and puffs alot 5🌟🌟🌟🌟🌟

TAMMY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany P. 
Évaluation :
5

Always great service,

DALE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Very accessible location. Great staff. Went over everything we needed for safe travels.

James Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KARLA SIGRID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAOLA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

I haul website stated 6x12 trailer could be used for motorcycles but there was no ramp. Caused difficulties getting mine in.

CHRISTINE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA S. 
Évaluation :
5

Never a bad experience with U-Haul or drop off. Thanks

Nelson M. 
Évaluation :
5

Customer service was excellent at this location. I will definitely rent there again.

James S. 
Évaluation :
5

They guy at this place was absolutely fabulous.He knows his u-hauls.Great guy

DERRICKLYN W. 
Évaluation :
3

I was charged for 9 miles over my miles. I was re-routed on the highway do to a wreck on I-71. I think there should be some variances to the mileage, not that it was a big charge but sometimes it cannot be avoided. Maybe U-haul should offer trip ticks or routes to your destinations with a % of your mileage you are allowed due to re-routing or distance to gas stations or whatever, just a thought.

Tommy P. 
Évaluation :
5

First time I've used this location. Was very impressed with the assistance l received. Look forward to utilizing this location again. Very helpful and very customer service oriented.

Patti-Jo H. 
Évaluation :
5

very helpful ! Got great customer service ,would recommend! THANK YOU !

Jesus N. 
Évaluation :
5

It is a bit over priced for us. It should cost that much to just rent a truck.

BILLY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDITH B. 
Évaluation :
5

Fast and friendly service

Dora C. 
Évaluation :
5

Brandon from the shop has a great variety of equipment, and he is a knowledgeable U-haul dealer. Ask him any questions before you go; he has excellent customer service.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY S. 
Évaluation :
5

Everything great except for the fair 19,95 turned into 54 dollars that's bs!.

WILLIAM M. 
Évaluation :
5

Be aware that you will still need to come inside to get the key.

Harry B. 
Évaluation :
1

I was there before anybody else was and time we came in there was four people there. He made me wait for the four people before he served me. It was dirty and smelly because of all the smells of those electronic cigarettes whatever they're called. I would never go there again.

Sonya H. 
Évaluation :
4

I have no comments.

CHARLES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barrs F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Good place to do business.

Ronald O. 
Évaluation :
5

Quick hookup, was opened earlier than posted, quick and easy. Location was great only issue is uhaul website is horrible in some ways.

David P. 
Évaluation :
5

I went to TN without a specific drop off point. I was told in Lakeland that I could drop the trailer any place in the area. The location I attempted to drop would not accept the trailer. I called uhaul and got a regional manager on the phone. She gave me a lecture suggesting the problem was all my fault. She hung up on me. All I wanted from her was a location where I could drop a trailer. I did not need a lecture. It is difficult time everywhere. Everyone is stressed.

Dan G. 
Évaluation :
5

Uhaul is awesome and I recommend uhaul to everyone I know! Best customer service, best dealers and best prices! On a scale of 1 to 10, 10 being the highest, I would rate uhaul at a 50! Thank you, Jason

Jason M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grover F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald G. 
Évaluation :
3

Maybe When the Business answers the phone ,there is mention of it being a uhaul place as well as other businesses,the guy that answered the phone was nice both on the phone and in person,but when i called i wasn't sure that i had reached uhaul or a uhaul retailer,but other then that great !!!!

Jenifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don S. 
Non les évaluations ont été soumises pour cet établissement.

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