Customer Reviews for Pure Rentals
(U-Haul Neighborhood Dealer)

320 évaluations

305 Kentucky St   Shelbyville, KY 40065

(502) 220-4187

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–11 am
  • Sun: Closed
Heures d'ouverture spéciales
  • 10/12/2024: Fermé
  • 10/19/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(502) 220-4187

305 Kentucky St
Shelbyville, KY 40065

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–11 am
  • Sun: Closed
Heures d'ouverture spéciales
  • 10/12/2024: Fermé
  • 10/19/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD C 
Évaluation :
5

Great place,excellent equipment and easy access for pickup and return. Friendly and helpful.

DWAYNE B 
Évaluation :
5

Great service. Services and charges were explained well.

RUTH B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara W 
Évaluation :
2

I set this reservations up a month in advance and no dolly? Smh

MATTHEW B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYLER S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZENOBIA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S 
Évaluation :
5

Excellent service à la clientèle. They was quick and efficient with check in

MICHAEL B 
Évaluation :
5

EZ Peazy! Just gave the key to the guy working there and that was it! I had help of course, thank goodness, with the moving of my things, and had the Uhaul truck about 4-5 hours. I think discounts should be given on same day returns! Or within so many hours! The truck was even swept as asked!

MICHELLE S 
Évaluation :
5

Everything was excellent no worries moved our grandson to Louisville from Shelbyville WASNT hard to drive truck in lots of traffic’s handles really well !Appreciate y’all

MICHAEL T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vaughn W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loretta W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff T 
Évaluation :
5

Was fun driving to this location for sure had no issues.

Kristy R 
Évaluation :
4

Really a mess getting a truck. Had to go 40 miles away to get truck. Lots of problems and most were unavoidable. The lady on the phone was so nice and went out of her way to help me.

Formal A 
Évaluation :
5

Pure Rentals was great! Very helpful. My only complaint is that the U-Haul app did not work when I went to pick up the truck (not Pure Rentals' fault), but fortunately the guy in the office took care of everything. Good experience, very efficient. Would rent from them again.

Valerie P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gari G 
Évaluation :
5

Was just missing my appliance dolly. Overall everything else was great

Kathryn G 
Évaluation :
1

I returned the Uhaul early and have yet to hear back from Uhaul on my possible refund. So for that,... I would not recommend Uhaul services at this location! Also, the back of the truck was clean but had a really bad odor.

Amy D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery C 
Évaluation :
5

0 , Perfect

Dean C 
Évaluation :
2

Gave away reserved dolly. Told to take trailer with different tags than in text.

Gary M 
Évaluation :
3

My uhaul would not start. I had issues with the app. Issues with the website. Took me two phone calls to resolve. I had to call roadside assistance.

Elisa C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUTUMN L 
Évaluation :
5

Excellent Customer Service and fast check in & check out

Leah J 
Évaluation :
5

Fast service

Leah J 
Évaluation :
5

Always Great to work with!

Leah J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Z 
Évaluation :
1

Due to multiple issues scheduling with U-Haul we picked up the truck at 9:30 pm down a dark street with no lighting. We had to wait there on hold with U-Haul for over an hour.

Jack M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENT L 
Évaluation :
4

The truck I rented needs some work on rear door. Opens ok, but closing can be a hastle

James S 
Évaluation :
2

I booked a truck at a location that was more convenient for me but was told I had to pick up the truck at this location. It is not in a convenient location and was out of my way. When I asked if I could drop of the truck at a different location I was told no but was told something different on the phone. We have to pay $1 per mile so I ended up paying double what I would have paid if I could have dropped off at a different location. The inside of the cab was full of dirt and the check engine light was on.

Rachel S 
Évaluation :
2

Truck was not assigned to us. Spent 45 minutes on the phone with U-Haul delaying our schedule to get moved. Once the truck had been assigned the process was easy.

DUSTIN W 
Évaluation :
4

Friendly people willing to help me get my trailer hooked up and on the road

George S 
Évaluation :
5

The trailer that they assign me was extremely dirty. (Dry hard mud)

Gary C 
Évaluation :
1

This U-Haul location, their customer service skills, and the trucks they provide are absolute TRASH. The U-Haul we were given was old and raggedy. The tires didn't work they slid when driven, the back of the truck's door wouldn't stay closed. We had to pull over several times to close it repeatedly. And the truck was filthy on the inside and had some kind of oil spilled everywhere and the truck STUNK !! I reported this to the person working there and he didn't do anything or even apologize just told me to call customer service. Customer service is TRASH. They did nothing and sent an email not even apologizing for the experience but with nothing but $25 off the next rental when I requested a refund or a partial refund. I will not be renting from you guys again if this is how you operate business. And I will be sure to spread this experience to anyone and everyone so you will loose their business also. Shame on your company and my claims on the rental experience are valid and I deserve a refund for this terrible experience.

Albert J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C 
Évaluation :
5

Maybe just maintain the equipment a little better.

Connie E 
Évaluation :
5

This place really took care of our needs on emergency rental need. I will return to them in the future. Most prompt, courteous and professional front office lady who did her best to help us!

Teresa S 
Évaluation :
5

This was the easiest and most friendly drop off I have ever experienced.

tina p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA C 
Évaluation :
1

Overcharged for fuel. Charged for 9 gallons of gas and only traveled 27 miles total. check in process took over an hour. COMPLETE JOKE

Christina L 
Évaluation :
5

Always provides wonderful customer service and always gets the equipment we need on time and ready to go when we get there. Highly recommend them for your rental needs. We will definitely rent from them again.

LEAH J 
Évaluation :
5

Best Customer Service. Always goes above and beyond for their customers. Definitely will rent again from them.

Leah J 
Évaluation :
5

Very easy to work with and always provide the equipment we need. Definitely will rent again from them.

Leah J 
Évaluation :
5

They go above and beyond each time we have to use them for uhaul rentals. Always pleasant and come thru with what we need. Highly recommend them for any of your uhaul needs.

Leah J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cindy C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catalino M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tommie c 
Évaluation :
5

Everything about the location and the clerk were excellent but corporate Haul was a dismal failure. Long hold times. No scheduler callback. Given inactive phone number for scheduler. Connected to scheduler out of area. Told I would have to travel to pickup location despite having a mover who would be driving, only to have clerk tell me that I could have done everything over the phone. No flat dollies available. Clerk said she only had one dolly despite requesting more on numerous occasions. The only good thing was that the price was reasonable even though the information was poor and misleading. received emails with three (3( different pickup locations. Had to call all three to find out who had my order. This ,indirection added a lot of stress to an already stressful situation. Will consider an alternative next time.

Donald B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim N 
Évaluation :
1

WORST EXPERIENCE EVER! THE OWNER WAS DEGRADING AND ATTEMPTED TO GET ME AND ANOTHER CUSTOMER IN A FIGHT WITH ONE ANOTHER STATING I LIED AND CLAIMED I WAS HER IN AN ATTEMPT TO STEAL HER RESERVED U-HAUL! ARE YOU KIDDING ME. I HAD A RESERVATION. HOW WOULD I EVEN KNOW HER NAME! U-HAUL IT WOULD BEHOOVE YOU TO PULL YOUR CONTRACT WITH THIS MAN/COMPANY AS YOU WILL CERTAINLY BE LIABLE FOR THIS MAN'S INCIDEIUS BEHAVIOR AND MOST CERTAINLY ILLEGAL BEHAVIORS BEFORE GETTING SUED!

Michele W 
Évaluation :
5

easy to work with, fast and friendly. thanks

JEFF T 
Évaluation :
5

Avoid hidden charges please

RONY D 
Évaluation :
1

Make sure that the location that is emailed to you is the correct email. I received an email that I was to pick up at a location and when I was ready to start the process it sent me to a different location. When I called the 1800 number the lady got smart with me and told me it was my fault that I was at the wrong location and when I went to the new location I had to wait 20 minutes to pick up the truck because she never processed it to pick up at the other location. The lady at the location was very helpful and gave me a discount for my trouble because I showed her the email of the pick up location which was 30 miles away from the original location. I will not be renting any trucks from Uhaul ever again. I also will not recommend Uhaul to anyone.

MONICA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY C 
Évaluation :
3

The car dolly I rented had worn out tires on it with the threaded showing.

Thomas S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie S 
Évaluation :
1

Well it did rain that day and the roof leaks on the U-Haul because my things got wet some boxes fell apart clothing and blankets were wet got wet in the boxes ruined…. Not happy with that truck it was not up to par

TANYA D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G 
Évaluation :
3

The balance total was not gone over with me and I am still confused as to way I was charged an additional $763.

roxanne r 
Évaluation :
5

At some point in the past the truck I received had someone that smoked inside the cab. Fortunately for me I only had it a couple of hours; however, better efforts to minimize the smoke smell should be considered. I didn't appreciate the the extra $30 fuel charge on top of the $19 fuel replacement. We both know that truck will not be refueled by someone other than the next renter. This extra charge will cause me to give greater consideration for any future rentals.

Gregory H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon c 
Évaluation :
1

The truck i received was nasty, sticky stuff all in the cup holders. Somebody before me used the furniture blankets and left them all out in the back of the truck. The truck had steering problems and no acceleration. Also this place hasn't released the hold on my card and they have been paid in full.

KEVIN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D 
Évaluation :
3

Truck front end was loose and truck was on empty on gas when I picked it up. I returned it on 1/2 a tank. No dolly available and no furniture dollys available. Only 6 furniture blankets available. I put 75$ worth of gas in it and only went 30-40 miles with it.

Casey D 
Évaluation :
5

Easy in and out.

Russell T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra A 
Évaluation :
4

No issues came up. Pleasant people and easy to work with.

MICHAEL M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANS D 
Évaluation :
5

The gentleman that helped me was very nice!

Katricia T 
Évaluation :
5

This is unrelated to the location, but U-Haul prices are too high. Plus I requested a truck that was $19,99 not $29,99

Mike H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brends A 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HEATHER G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward V 
Évaluation :
2

I paid for a dolley that wasn't in the truck which was super frustrating seeing that I need it to move a washer and dryer up and down steps

Savannah S 
Évaluation :
5

Grounds were neatly kept and was easy to drop-off after hours.

Nathan K 
Évaluation :
5

Second time renting from you guys everything was great quick in and out rental trucks clean and running good would diffently highly recommend to all my families and friends

MICHAEL T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKE B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon J 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page